Alliance Moving & Storage LLC

I contacted this company and talked to their sales rep Daniel Snyder about scheduling a move from IL to TX and said I needed items to be picked up on 7-31-20 or by 12pm on 8-1-20. Daniel the rep said yes that could be done. I called that Friday on 7-31-20 3 times because I had not heard from their dispatch. On 8-1-20 when I called again I was told there was no driver and no pickup scheduled! This company screwed me over and lied to me about saying my items could be picked up! I had to email everyone for getting my deposit back. HORRIBLE, HORRIBLE SERVICE!! STAY AWAY.

Move size: Partial Move Service cost: $1800

I used Alliance Moving & Storage this past weekend and I couldn't be happier! Melvin, Tony & Lee were professional, efficient, friendly and a pleasure to work with. They moved my one bedroom apartment from one apartment building to the next in just over two hours, and nothing was broken! Prices were affordable, much lower than anyone else I received quotes from. They made moving as painless as possible, and I'll definitely be recommending them to my friends!

Move size: 3 Bedroom Home Service cost: $7200

Moving with good Alliance was a pleasant experience from start to finish Robert quoted us a great price lower than anything else o found and price remained the same after delivery. No hidden fees, taxes or any bs. Was nervous since this was a big move (New Jersey to Florida) but the two young men sent couldn’t have been any more professional. Showed up right on time for pick up and drop off and super polite and efficient. Most importantly my items showed up safe and sound without any damage. I couldn’t recommend Alliance any more!

Move size: 1 Bedroom Home Service cost: $6999

I used Alliance Moving & Storage this past weekend for my move and I couldn't be happier! Lewis, Tony & Chris were pleasure to work with. They moved my one bedroom apartment from one building to another apartment building across town in just over three hours, and nothing was broken! Prices are affordable too, way way lower than anyone else I received quotes from. They made moving as painless as possible, and I'll definitely be recommending them to my family and friends.

Move size: 1 Bedroom Home Service cost: $1200

This is a broker company, Frank Jackson took my call, asked me for a room by room inventory, gave a quote and asked for a 40% deposit which I paid with credit card + a 5% fee, 30% would be paid at pick up and 30% at delivery, I was told all could be paid by card.

Moving company came the following day, they asked to be paid for 1/2 of the move to start packing, red flag!! but I had not option I needed to leave my rental so I issued a check. They said the other half should be paid at delivery.

Fast forward, I hear from the moving company that my remaining balance is half of the quote, my DEPOSIT IS THE BROKER FEE, I call Alliance customer service I got treated very poorly, I contacted Frank Jackson to get clarification on my quote (which I have in an e-mail) I hear less than crickets.

In short I'll end up paying 40% more than my quote, which by the way wasn't cheap I paid a similar amount moving in so I have a fair real reference.

Move size: 2 Bedroom Home Service cost: $4800

My husband and I hired a moving broker (Alliance Moving and Storage), who in turn, hired PackRite Movers to handle our long-distance move. We were quoted a price based on the cubic footage of our items (~1200 cu. ft.) and were told to expect a minor increase based on our actual items. We were also instructed to deposit 1/3 of the total cost before services are rendered, which amounted to $1229.80. On moving day, PackRite Movers arrived with a 26-foot moving truck, which we later learned can only have a maximum capacity of 1700 cubic feet (per the Penske website). The Forman counted our items and estimated 1400 cubic feet before loading. This seemed reasonable, so we allowed him to proceed. When he was finished loading, he told us that it was 1800 cubic feet (despite the moving truck being 2/3 full), and he charged us additional packing materials, which were supposed to be free of charge (with some exception noted in Alliance Moving and Storage's contract). The Forman on delivery even admitted that there was an additional 300 cubic feet of another person's belongings in the truck, but he would not allow me to take photographs. My husband didn't know any better (I was not present at the time), and since we were at risk of losing our large deposit, and we absolutely had to move that weekend, we had no choice but to sign the contract. We were assured that we could submit a claim to their customer service department to rectify the issue. On delivery, we paid the additional $1932 in cash as we were directed, and I submitted a detailed claim by PDF and by mail to PackRite Mover's customer service department. I provided photographs of the moving van, its licence plate, and our items to ensure proof that we were overcharged. I also provided a full copy of the contract. PackRite Movers has dismissed my claim on the grounds that I signed the contract on moving day. I feel this is an unacceptable response.

Not mentioned in my claim were the three pieces of broken particle board furniture, which have survived four full moves when I pack them myself. They are not part of my claim because PackRite Movers forces you to sign a contract that waives them of any responsibility if these items are broken.

Even if I do not receive a refund, it is my hope that this business is made to stop taking advantage of customers. I did not hire this company, and I would never hire this company based on customer reviews. (The Better Business Bureau even gives them an F-rating.) I was forced to use them because of the moving broker, Alliance Moving and Storage. It is my hope that Alliance Moving and Storage is made aware of these actions and that they think twice before hiring PackRite Movers again.

To anyone considering a moving broker: Don't hire one. They do not communicate effectively with the movers (we had numerous issues not mentioned here), and they put all responsibility on the movers. I work with contractors and subcontractors daily, and this type of service is unheard of. The contractor always takes responsibility for the subcontractor's actions, because they are the ones that hired them. Alliance Moving and Storage selected the cheapest mover, despite them having an F-rating and 1-star customer reviews everywhere.

I repeat, DO NOT HIRE PACKRITE MOVERS OR ALLIANCE MOVING AND STORAGE. You will be scammed, and be warned: https://www.alliancemoving.co/ is not the same company as http://www.alliancemoving.com/. This is not an error; it is a deliberate attempt to make you think they have a 5-star rating when they do not!! Despite making a complaint to the BBB, I will likely not get any money back.

Move size: 3 Bedroom Home Service cost: $6729

Alliance Moving and Storage LLC were great in the beginning. They show you their awesome reviews on the DOT website and how bad the reviews are of other companies. What they are not showing you is that they have 0 trucks in their fleet, meaning the work is going to be subcontracted out to the lowest bidder, even if that company has been reported as a scam dozens of times across the internet.

First incident that happened was they subcontracted us out to State to State logistics (check these guys out, they are a laughable company at best and thieves at worst). These guys showed up late (7pm..)and didn't label anything of my stuff on the inventory sheet. They had me so busy signing paperwork, by the time I was done signing, they had loaded half of the boxes I had packed. Of course they uncharged me for "space" which I already knew was coming, I've moved plenty of times in the past and expected this, its kind of the norm. My stuff was picked up on 22 July was given a first delivery date of 27 July. I asked the subcontractor how long the stuff would take and was told 10-14 days.

Fast forward two weeks and its now the 3rd of August and I'm wondering when I will get a phone call. So to be proactive, I gave Alliance a call as they are the company I hired. I was told they could not get in touch with dispatch and they would call me back.. I never got a call back. Two days later I call, same thing. Another week goes by and now its been more then three weeks since my goods have been packed up. I give them a call again and its still "I can't get in touch with dispatch". I replied with "Ok, I'm going to get in touch with the police because I feel like my stuff has been stolen". Within 20 seconds I get a phone call back saying that they had gotten in touch with trucking company and that they will contact me to setup a delivery date.. Needless to say, this never happened. Days later I called back and was told that I would get a delivery on August 20 or 21. Its now August 21 and I've never received a call. When I called them to see if my stuff would be delivered, I was given the personal phone number to someone at State to State who got that we had his number. He informed us that our stuff would be delivered in 2-3 days and gave us another cellphone number of the "driver". The phone number of the driver is not answering.

I'm sure, like everyone else who gave bad reviews, that I will be blamed for the failure of this company. I'm also not sure when, if ever, I'll get my stuff back.

Move size: 2 Bedroom Home Service cost: $5682