Alliance Moving & Storage LLC

This is a broker company, Frank Jackson took my call, asked me for a room by room inventory, gave a quote and asked for a 40% deposit which I paid with credit card + a 5% fee, 30% would be paid at pick up and 30% at delivery, I was told all could be paid by card.

Moving company came the following day, they asked to be paid for 1/2 of the move to start packing, red flag!! but I had not option I needed to leave my rental so I issued a check. They said the other half should be paid at delivery.

Fast forward, I hear from the moving company that my remaining balance is half of the quote, my DEPOSIT IS THE BROKER FEE, I call Alliance customer service I got treated very poorly, I contacted Frank Jackson to get clarification on my quote (which I have in an e-mail) I hear less than crickets.

In short I'll end up paying 40% more than my quote, which by the way wasn't cheap I paid a similar amount moving in so I have a fair real reference.

Move size: 2 Bedroom Home Service cost: $4800

My husband and I hired a moving broker (Alliance Moving and Storage), who in turn, hired PackRite Movers to handle our long-distance move. We were quoted a price based on the cubic footage of our items (~1200 cu. ft.) and were told to expect a minor increase based on our actual items. We were also instructed to deposit 1/3 of the total cost before services are rendered, which amounted to $1229.80. On moving day, PackRite Movers arrived with a 26-foot moving truck, which we later learned can only have a maximum capacity of 1700 cubic feet (per the Penske website). The Forman counted our items and estimated 1400 cubic feet before loading. This seemed reasonable, so we allowed him to proceed. When he was finished loading, he told us that it was 1800 cubic feet (despite the moving truck being 2/3 full), and he charged us additional packing materials, which were supposed to be free of charge (with some exception noted in Alliance Moving and Storage's contract). The Forman on delivery even admitted that there was an additional 300 cubic feet of another person's belongings in the truck, but he would not allow me to take photographs. My husband didn't know any better (I was not present at the time), and since we were at risk of losing our large deposit, and we absolutely had to move that weekend, we had no choice but to sign the contract. We were assured that we could submit a claim to their customer service department to rectify the issue. On delivery, we paid the additional $1932 in cash as we were directed, and I submitted a detailed claim by PDF and by mail to PackRite Mover's customer service department. I provided photographs of the moving van, its licence plate, and our items to ensure proof that we were overcharged. I also provided a full copy of the contract. PackRite Movers has dismissed my claim on the grounds that I signed the contract on moving day. I feel this is an unacceptable response.

Not mentioned in my claim were the three pieces of broken particle board furniture, which have survived four full moves when I pack them myself. They are not part of my claim because PackRite Movers forces you to sign a contract that waives them of any responsibility if these items are broken.

Even if I do not receive a refund, it is my hope that this business is made to stop taking advantage of customers. I did not hire this company, and I would never hire this company based on customer reviews. (The Better Business Bureau even gives them an F-rating.) I was forced to use them because of the moving broker, Alliance Moving and Storage. It is my hope that Alliance Moving and Storage is made aware of these actions and that they think twice before hiring PackRite Movers again.

To anyone considering a moving broker: Don't hire one. They do not communicate effectively with the movers (we had numerous issues not mentioned here), and they put all responsibility on the movers. I work with contractors and subcontractors daily, and this type of service is unheard of. The contractor always takes responsibility for the subcontractor's actions, because they are the ones that hired them. Alliance Moving and Storage selected the cheapest mover, despite them having an F-rating and 1-star customer reviews everywhere.

I repeat, DO NOT HIRE PACKRITE MOVERS OR ALLIANCE MOVING AND STORAGE. You will be scammed, and be warned: https://www.alliancemoving.co/ is not the same company as http://www.alliancemoving.com/. This is not an error; it is a deliberate attempt to make you think they have a 5-star rating when they do not!! Despite making a complaint to the BBB, I will likely not get any money back.

Move size: 3 Bedroom Home Service cost: $6729

Alliance Moving and Storage LLC were great in the beginning. They show you their awesome reviews on the DOT website and how bad the reviews are of other companies. What they are not showing you is that they have 0 trucks in their fleet, meaning the work is going to be subcontracted out to the lowest bidder, even if that company has been reported as a scam dozens of times across the internet.

First incident that happened was they subcontracted us out to State to State logistics (check these guys out, they are a laughable company at best and thieves at worst). These guys showed up late (7pm..)and didn't label anything of my stuff on the inventory sheet. They had me so busy signing paperwork, by the time I was done signing, they had loaded half of the boxes I had packed. Of course they uncharged me for "space" which I already knew was coming, I've moved plenty of times in the past and expected this, its kind of the norm. My stuff was picked up on 22 July was given a first delivery date of 27 July. I asked the subcontractor how long the stuff would take and was told 10-14 days.

Fast forward two weeks and its now the 3rd of August and I'm wondering when I will get a phone call. So to be proactive, I gave Alliance a call as they are the company I hired. I was told they could not get in touch with dispatch and they would call me back.. I never got a call back. Two days later I call, same thing. Another week goes by and now its been more then three weeks since my goods have been packed up. I give them a call again and its still "I can't get in touch with dispatch". I replied with "Ok, I'm going to get in touch with the police because I feel like my stuff has been stolen". Within 20 seconds I get a phone call back saying that they had gotten in touch with trucking company and that they will contact me to setup a delivery date.. Needless to say, this never happened. Days later I called back and was told that I would get a delivery on August 20 or 21. Its now August 21 and I've never received a call. When I called them to see if my stuff would be delivered, I was given the personal phone number to someone at State to State who got that we had his number. He informed us that our stuff would be delivered in 2-3 days and gave us another cellphone number of the "driver". The phone number of the driver is not answering.

I'm sure, like everyone else who gave bad reviews, that I will be blamed for the failure of this company. I'm also not sure when, if ever, I'll get my stuff back.

Move size: 2 Bedroom Home Service cost: $5682

Initial contact good. when I tried to recontact my salesperson, my email was rejected by receiver as blocked. I got nervous. Tried to call and phone disconnected. I booked with another company believing that I had been scammed. The Quality Assurance person for Alliance sent me a text 3 weeks before the scheduled move and I cancelled the move because I was already booked with another company. The day before my scheduled move, the scheduler sent a man to my home to do an inventory and tried to renegotiate a deal to undercut the mover I had scheduled after he told me that he was with the company I had actually booked for the move. At that point, I asked him to leave. The deception was incredulous. Be very weary. By the way, they kept my deposit, so I was scammed.

Move size: 1 Bedroom Home Service cost: $7800

I moved a three bedroom family house from AZ to the main country and this company could't have been more helpful. The whole service from start to finish was excellent, and 1 happily made last minute changes and I thought went the extra mile to make the move work for us. Alliance Moving & Storage packed the whole house for us and they did it very efficiently and with no breakages, can't ask for more than that! Wonderful service and I would recommend to anyone.

Move size: 3 Bedroom Home Service cost: $6100

I was supposed to move on 7/5/20. The driver was supposed to come around 1 pm. He called and said he is running late and will be there by 4:30pm. I kept waiting and waiting. Finally he comes at 7:30 pm. He came by himself without any helpers. It was one bedroom apartment furniture. He looked at it and said he won't do it. It will cost me another extra $1500 cash to him. Also he doesn't have space in his truck. THEN HE TOLD ME THAT THE COMPANY IS JUST A BROKER. THEY DONT DO ANY MOVING . THEY SUB CONTRACT WITH OTHER DRIVERS. I was never told about it. Then he told me to cancel the contract with the company and pay him $5000 cash so he can come back on Tuesday and do the moving. I REFUSED SO HE LEFT. Next day I called the company and left massage but no answer.

I called 3 days in a row to talk to the owner of the company. I sent an email. No body ever called me.

THIS IS THE WORST COMPANY EVER I HAVE MOVED IN 30 YEARS. PLEASE STAY AWAY FROM THEM. THEY WILL TALK VERY SWEET BEFORE YOU SIGN THE CONTRACT. AFTER WARDS YOU CANT EVEN TALK THE SAME AGENT. I GUESS HE GOT HIS COMMISSION AND LEFT.

I HAVE BEEN ASKING FOR THE REFUND FOR FEW MONTHS NOW BUT THEY ARE NOT RESPONDING. THEY HAVE NOT PERFORMED THE SERVICE SO THEY SHOULD REFUND MY HARD EARNED MONEY.

I wish I can give them 0 stars.

Move size: 1 Bedroom Home Service cost: $1750

THIS COMPANY IS NOT A MOVING COMPANY. THEY ARE ONLY THE MIDDLE MEN.

This has to be the worst moving experience I have ever had. To begin with, the total cost came out to $4100, after being quoted $2900. My stuff was picked up on August 21st with an ETA between Aug 25th and Aug 31st.

It is now September 9, and after 6 phone calls asking where my stuff is, I still have not received a response. The only thing anyone tells me is that they'll call me back, and no one ever does. This is because they ARE NOT THE MOVING COMPANY. If they can't get in touch with the actual moving truck, they have ZERO ability to get any updates for you.

DO YOURSELF A FAVOR AND GO WITH AN ACTUAL MOVING SERVICE WITH THEIR OWN TRUCKS.

Move size: 1 Bedroom Home Service cost: $4110

I called this company about 2 1/2 weeks before we moved, they offered great service until I gave my $1,155 deposit. I was advised that we had a 2 day window & would be called 24-48 hours w/ our move time. I advised the sales rep. That we had to be out of our home by 10/01/20 since we were going to settlement early in the morning, and the buyers had their walk through at 6:00 pm. I started calling the company the Monday before my move which was a Thursday, I was assured that I would receive a call as to my move window. I never received a call, I started calling, emailing and texting 2 days before my move, still no one would give me a time frame! Long story short our movers NEVER came, he called me at 9:45 pm 10/01/20 and said he was in New Jersey and had just received the information about my move 20 minutes before calling me! He said that it was late and did I want him to come, I was very upset and nervous that this was a scam to rob us as we were initially advised by our sales person that the movers will not move in the dark! This mover told me I had to have cash when he arrived ! Keep in mind we were supposed to be out of our house by 5 pm that day and he didn’t even call till 4 hours and 45 minutes later! We had to incur rent back fees, our settlement was in jeopardy of being delayed! Once you give this company you are not able to get anyone on the phone, they play games with your move, in the hopes you will cancel and go with another company, then they lie and say the movers came to your location and you refused the move, this is what they said to Me! I want my refund of $1,155! Vicki and Holly both say they are managers , they refuse to hear what you have to say, I have requested to speak with the owner of the company & get no reply’s. They have blocked our phone numbers and accused us of harassing them because we call to speak with someone in charge and to get our refund! I will be filing suit for my refund along with the emotional distress this has caused our family! This companies reps will lie and tell you whatever you want to hear to get you to give a deposit, DONT DO IT!! This is not even a moving company which I was not aware of!,, they coordinate moves with other moving companies! Please do your research, look up this company and the owner!! Also in their cancellation request, it states that you can’t post bad reviews, or file a complaint ?? Or it will delay your refund!! They obviously must have a lot of complaints to note that! They refused my refund and are lying saying the movers showed up! If they did show up why would I have had to hire a new company that my Agent had to line up so I could go to settlement!

Move size: 4+ Bedroom Home Service cost: $1155

My husband and I called and spoke to a salesman who convinced us to book with Alliance Moving and Storage. I wasn’t sure of what date I wanted to move but I told them anytime after July 19, 2020. He said how about the 25th(Saturday)? I said let’s make it more like Sunday so my husband could drive 5 hours to help me out. They said they had a truck in the area and could pick up on 25th. We agreed and paid them 1/3 of the overall price of $6400.

The next day we called them back to cancel because we found a better deal. They canceled the job but they said that they didn’t have to give us our money back because it was canceled within 14 days of the pickup date, according to their contract. We kept calling and writing emails and they kept making us think that they would refund the down payment. But the never payed us, even though we canceled the day after the initial contact. Please don’t use Alliance Moving and Storage. They knew what they were doing when they suggested the moving date and then scammed us out of $1941. Not easy money that was needed to move.

Move size: 4+ Bedroom Home Service cost: $6400

They got to the mansion on clip and got right to work hauling our 12 senses of thing and packing material the truck. and provided us with quick and efficient servicing . All our things were handled with guardianship - not a scratch on anything. They dis-assembled our seam frames and re-assembled them when we got to the household . We moved with them and they were everything that I hoped they would be. Fast , professionals and affordable. The mover were on time, finished the move earlier than estimated, so our final bill was lower than the initial citation. Everyone was friendly and really worked hard, Awesome guy !!

Move size: 3 Bedroom Home Service cost: $5542

This is THE WORST company by far I have ever dealt with.

https://www.alliancemoving.co/

PLEASE -**Do NOT give them your business. If I could have selected a NEGATIVE review that would have been too good.

1. They provided a quote without ever coming to see what was being moved.

2. They took a large deposit, upfront -more than a thousand dollars.

I would not have minded either of these actions if they actually did what they said but they did not follow thourough with the move,refused to make adjustments and would NOT return my deposit.

It took days to get them to pick up the phone and I was kept on hold for hours. The only time they responded was when I sent an email saying I wanted to move to another date at which time they responded telling me my price was even higher than initially quoted. When I finally got service to answer the phone and get me to the person over my move I was sent to a rude unprofessional named [NAME EDIT] ([NAME EDIT]) 248-212-0025 ext #560. He actually hung up on me when I asked him why he wasn't returing my deposit. And he laughed and told me good luck trying to get my money back.

I am seeking the help of a lawyer to recoup what I can get.

Please DO NOT patronize this sham of an operation!

Move size: 2 Bedroom Home Service cost: $663499