Alliance Moving & Storage LLC

DO NOT BOOK THIS COMPANY. I was scheduled for a move, they did not come at scheduled time. It has been 1 month and 2 weeks and I have yet to receive my items or know where it is. I am in a whole new state with none of my belongings. Every time I call they don't give the right answer as to where my items are or when it will be delivered. I was suppose to get compensated for $250 off my bill from the manager due to issues I was having with them before they even picked up my items, I call and ask about it to this day and they said the manager is no longer there, therefore they can't complete that. They had a different company come get my things and when I call them as well, no one knows when my items will be delivered to me, or get no answer from the phone/email.

Move size: 1 Bedroom Home Service cost: $3490

Contacted the company to get information and see if they would be available. They called up back while we were at dinner and they took our information. We told them we would get back with them the next morning to follow-up. We decided to not go with them and tried to cancel. Per the "contract" we had 48 hours to cancel. Then they said they they had scheduled pick-up for two days later. We would not have been available and would never agree to that date. The pick up location was in Nevada and we were in Montana. They claim that we can't cancel because the moving date was within 72 hours. We never agreed to any of this. Unfortunately, My husband provided them with our Visa number and they charged us $5152.95.

Move size: 4+ Bedroom Home Service cost: $5153

We needed to move across country and went through Alliance initially. We were rushed through the process over the phone. Life happened and we needed to change plans. We canceled less than 2 hours after signing the papers and putting a 2625.00 down payment. Granted we should have read everything ourselves, but the owner gave us an overview of each thing we signed. Never once did he disclose the initial payment will be non refundable if you cancel. When we called to cancel all the owner said was, How do you expect us to stay in business if people cancel?" Very poor customer service. Very rushed. So now we owe $2625.00 for no services rendered. Not a good company to work with. Please be aware, don't let them rush you and read all the fine print.

Move size: 3 Bedroom Home Service cost: $9000

The first thing you need to know is this is not an actual moving company. It is a brokerage company. This means they don't take any liability for the movers they contract.

Now as for my experience with them, terrible. The first mover outfit contracted covid19 and move was delayed. NO ONES FAULT, but Alliance offered no immediate help or compensation.(bad business) 7 days later another outfit showed up and accessed the load to be bid 42% too low. (this is after I've removed 2 dressers and a desk from estimate)At this point I'm stuck. Alliance required a 2k deposit, since the first driver didn't make it I had to move to new location and the couple I sold my house to allowed me to store my things in the garage til movers showed. So I payed the guys, they didn't bid the job so I can't fault them. Now I've called Alliance and asked for an explanation. The response I received amounted to a sarcastic "at this point what do you want me to do about it" and an blanket excuse of "its just a computer estimate not guaranteed". Alliance puts all blame on the carrier.(horrible business practice). Now to the carrier, 3 guys in a rented Penske truck.(again horrible business) pleasant guys but wouldn't honor Alliance contract of moving things up one flight of stairs as being included(they wanted more money). The back of the truck looked like they threw my stuff on top of someone else's stuff(literally). Boxes and bins crushed, bikes damaged, just utter chaos. But what do you do? I'm stuck and no one will take any liability. Alliance blames the carrier, the carrier blames Alliance. It's like I told my wife, it happened, it's done with, we can't let discourage our new life. The purpose of this review is not to seek retribution or vengeance but to help any future victims avoid this situation.

Move size: 3 Bedroom Home Service cost: $9042

Do not use Alliance Moving and Storage from Boca Raton Florida they are a scam outfit. Hired them for a cross country move on 9/4/2021 for a move on 10/29/2021. Daniel Snyder gave us a price with a binding contract, we paid the required deposit of $1837. On 10/26/2021 3 days before the move a Michael Cooper called and said we should look at the move and make sure there will be space on the truck for our stuff, he said we should bump up the cubic capacity which we did, he then said we need to make another $2000 deposit which we did. I called on Wednesday 10/257/2021 to check on time movers will be there was told they are delayed in Oregon they texted Friday 10/29/2021 and said they would be there on Saturday. A couple hours later Friday 10/29/2021 they texted again and said 9am Sunday 10/31/2021 they would be there. Sunday 10/31/2021 morning at 8:45am they called and said they were here. We drove to storage unit and all that was there was a sedan with 2 men they were here to survey and truck would be here Monday 11/01/2021. Totally unacceptable. They have already cost me another month’s rent on 2 storage units because we are not out by end of month. I called dispatch and he basically told me to pound sand I would not be getting any refund because it has been more than 48 hours duh, I booked them in September. TOTAL SCAM OUTFIT DO NOT USE.

Move size: 4+ Bedroom Home Service cost: $17950

I paid to have a move done, which they never did. I called 20+ times, left voicemails and sent emails. They never returned my calls. Had to wait on hold for over 25 minutes to get someone on the phone only to be told they would call me back, which didn't happen. They would not provide a move date more than 24 hours in advance. I had to hire a real moving company and when I finally got a response from Alliance, which was too late, they would not issue a refund even though they did not provide a service.

THIS COMPANY IS A SCAM. DO NOT USE THIS COMPANY.

Move size: Partial Move Service cost: $1200

We used Alliance Moving & Storage to move house and they were amazing.Our move was very last minute and I couldn't confirm the date until 24 hours before. I was the most helpful, friendliest guys and nothing was too much. I contacted a few companies and they were the only ones to actually get back to me, and they did so swiftly. Not that I'm intending to move again any time soon, but if I was I would definitely be using Alliance Moving & Storage again.

Move size: 1 Bedroom Home Service cost: $1240