Alliance Moving & Storage LLC

I hired this company to do my move from Saint Peter, MN to New London, CT. Everything was fine with the booking process. They told me my pick-up date would be Either September 10th or September 11th and I would get a call to confirm closer to the date. On September 9th, I got a call confirming my pick-up date for September 11th and the representative on the phone informed me I would get a call the following day confirming my pick-up time.

By 4 p.m. the following day, I had not received a call. I called and talked with Nicole who told me she would have an answer and would call me back in an hour and a half. She never called back, so I called and received the after-hours line which is basically useless. This began nearly two days of me calling the company, sitting on hold, and never getting an answer. My "confirmed" pick-up date came and went. It was my last day at work, and I was supposed to be able to enjoy saying goodbye to my colleagues but was unable to because of the lack of communication.

On Sunday, September 13th, my belongings were finally collected by D&F Pack and Go. That went smoothly other than the fact that it was two days past my confirmed pick up date. I just kept wondering "what if I wasn't able to stay in my apartment past the 11th? I would have had no where to go." I gave them a drop off date in New London, CT of no earlier than September 18th.

Knowing my belongings wouldn't be there right away, I called on September 19th just to get a status update. The individual I talked with was not able to give me any information. I then proceeded to call back each day asking for an update and I was told repeatedly that "we can't get in touch with the guy, but don't worry, your stuff is fine." On Saturday, September 26th, I sat on hold with the company for five hours and left repeated voicemails. Not a single person answered the phone or returned my voicemails.

I spent the next 2-3 weeks calling daily to ask for updates and was told repeatedly that my delivery would be on a specific date, only to have that date come and go with no communication from D&F or Alliance and no sign of my belongings. Often times when I called, I was told by the representative who took my calls that they would call me back within a certain time frame, and they rarely did. I asked for the contact information for D&F so I could contact them directly and they also were unresponsive and unhelpful. Eventually, I was able to contact the owner of the company who was helpful or about a day and instructed his employee Vicky to provide me with a $500 refund. I received an email from Vicky stating that I would be provided a refund on October 11th and I have not received it yet as of November 10th.

Finally, on October 23rd (after I had been in my new location nearly five weeks without clothes, cooking supplies, or any of my other sentimental items), my items were delivered. Nearly every single one of my 30 boxes was damaged, crushed, or set on a side it shouldn't have been. Some of my items were damaged causing me to have to repair them. One of the workers from D&F dropped my box of cups and dishes (labeled 'Fragile') onto the floor in my apartment right in front of me. The two men who delivered my items demanded I pay them $300 more than I was quoted for because there were stairs included, when I specifically informed the person who confirmed my estimate about the stairs when I booked the job in March. They also gave me two boxes of stuff that were not mine, which I luckily noticed before they left.

I have called Alliance multiple times this week asking for an update on the status of my refund and have gotten no response. This horrible customer service cost me almost $4,500, and a lot of time and energy I will never get back. And that doesn't include the money I spent on clothes, dishes, and cooking supplies to get me through 5 weeks without my belongings.

DO NOT HIRE THIS COMPANY. This was the single worst customer service experience I have ever had.

Move size: 3 Bedroom Home Service cost: $4400

It's been two months and I haven't received my things. I was initially told "10 business days" and when my things didn't arrive, I called and was told my things would now arrive in "30 business days." As I type this review, my stuff is sitting in an "Able and Storage" unit in Arkansas.

Instead of being put on hold for hours and being hung up on, I would hope to speak to a real professional instead of getting the run around.

Move size: 3 Bedroom Home Service cost: $2000

Do not use this company. They take your money, sell your job to a 3rd party that is noncredited, they didnt know where my goods were, lost my goods for over a week, then when delivered lost over $1000s of dollars of wine I collected all over the world. No mgr would call, apoligize, or make the situation right. Between cost of move $5k, over50bottles of wine, and then 10days sitting in an empty house where i had to buy a bed to sleep, food, etc... im over $10k in the hole, lost memories, and horrific service. No one has tried to make it right and i followed up via phone/email weekly for 2 months to give them a chance. Dont take the bait, run from this company!! There are much better companies out there than this one.

Move size: 3 Bedroom Home Service cost: $4225

I used this company to get my mother moved after the unexpected death of her husband from Las Vegas to California on Sept 16 2020. They directed me to another company that is absolutely the WORST. I don't believe they vet the companies that they use. It has been almost 2 months and my mother still does NOT have her belongings!!! WTAF!!! I cannot believe they put people thru this kind of bad behavior. I have emailed and called to no avail! I would never use this company ever!!! My mother is so hurt. 74 yrs old and her husband dead without her belongings! UNBELIEVEABLE

Move size: 2 Bedroom Home Service cost: $3676

I was referred to this company by my brother who had used them for a military move. I contacted them and spoke to Jake who assured me that my move would take between 7-10 days. I informed him that if it was going to take any longer that I would move the items myself. I reiterated that I could not use them if my move was going to take more than 10 days and he stated that it would not. He also never stated that they were brokers, he gave myself and my brother the impression that they would be moving my household good.

I find out when it was time to pick up my items that they had contracted my job out to a horrible company NorthWest Relocation with a rating of 1.5 stars and BBB rating of F+. I was not told in advance, not even the day before that another company would be picking up my stuff. If I would have been informed in advance about this company I would not have ever allowed them to take my stuff. The price of my move increased by $1500. The company rarely ever answered the phones and never returned calls. Unfortunately, I was stuck with a horrible subpar company that took 32 days to get me my stuff. They broke my 55 inch TV, pictures among other items. My area rugs were missing as well as family pictures.

If you choose this company make them tell you specifically who will be moving your items so that you can make an informed decision about who will be taking your stuff.

Move size: 2 Bedroom Home Service cost: $4500

Not sure if these are real reviews but I would not trust them. This company is a literal scam. They under bid our job on purpose and then hired a moving company that does not have better than 1 star reviews anywhere. This company is simply a broker and they will give you a quote for a fair price. The slummy moving company they hire is going to show up and want more money and you will have no recourse at all. Any moving company that asks for money up front is not legit!!! All of the bigger legitimate van lines take money on delivery when the job is completed.

Just read through the positive reviews and decide for yourself if they are real or fake.....

Move size: 3 Bedroom Home Service cost: $4500