Allegiance Van Lines LLC

THIEVES! Stay away from the guy named Anthony. He mis-estimated our move quote, asked for double the amount when movers came home to pack. We couldn’t afford the new quote and we had no choice but to cancel the move. A hidden clause in an email that I had agreed to didn't let us get our deposit back and we lost $1650 when we were tackling expenses with the new born and move across the country. I made a huge mistake by trusting Anthony and Allegiance Van lines and transferring our hard earned money as deposit. In return the guy used words like “profanity” over the phone when we asked for cancellation. He stopped receiving my husband’s calls. Our stuff was partially packed, ready to move and Allegiance Van Lines and Anthony left us in a terrible situation with our parents visiting us and a new born. Allegiance claims that they are veteran owned, I don’t believe that. My husband is an Army veteran and this is not how veterans treat other veterans. As a new mother, I not only lost money but peace of mind and trust. I will not recommend Allegiance, and if you do decide to hire them please read their terms and conditions in detail. I have an email from Anthony promising the return of deposit if we decide to cancel and it had a hidden line in email footer that cancellation cannot be done before 10 days of move.

Move size: 3 Bedroom Home Service cost: $11500

Was quote $2995 for 400 cf ended up paying $5245! I measured in front of them 400cf and still charged me for 800 cf. I had to pay $995 to book them, $2586 the day before pickup then additional $500 (they wanted to charge me and extra $1600, since one of the workers said it was 800cf without measuring.) They took my load from Arizona back to California then put it on a semi to Oklahoma. When they came to delivered I paid the balance of $954 plus $75 for extra 20 ft from front of the building and $75 more for 12 more steps! The SAD part is several irreplaceable items were broken: handmade doll bed by me deceased father, handmade Japanese doll & case by my Japanese grandmother deceased, china pieces from Japan, gouges in furniture, broken frame, mugs, dining chairs spindles pulled out, etc. I feel taken advantage of cause I am a 68 yr old single women. Next time I will pay some to drive a UHaul and fly them back, I would have been cheaper and things would not of been broken. I called several times to complain: Micheal gave me the first quote and was great; Frankie was wonderful but she was not in a position to make changes, Anthony was very pushy and condescending, Barbara (dispatcher for drivers) just kept telling me to read the contract but didn’t know it herself. I was so excited when I got my first quote I was telling everyone what a great company I found only to tell them later to never use them!

Move size: Studio Service cost: $5185

Allegiance promotes itself as a vet run company that helps veterans, and it appeared to have high ratings. During our initial telephone conversation, they assured us that the company would do a full pack and move everything to our satisfaction. On that basis, we signed the estimate and sent the required deposit of $3,458. Later, after rechecking the contract, we noted a lack of wardrobe boxes. We called, and they then told us packing wasn’t included. We are in our mid-eighties and would never have agreed to use the company if full pack was not included.

The initial contract was for $9,380.80. When we called to confirm our moving date, they then added packing fees, raising the bottom line to $11,180.80.

When we tried to negotiate with them, they refused to budge. We asked Allegiance to return our deposit, and they refused. I am a veteran and by this time we realized the company was exploiting us, veteran or not.

We then checked with a reputable company which gave us an estimate which included the full pack for $8,538.27 and does not require a deposit. We learned later that most companies do not require an upfront deposit.

After our realtor wrote a negative review about Allegiance on our behalf, Allegiance called and emailed us several times, offering to lower the price to the original, including full pack and building crates – all of which we had assumed was covered by the original paperwork. Since these changes did not happen until after the negative review was published, and they still refused to return the deposit, saying the agreement was good for 18 months, we lost complete confidence in the company’s professional integrity and honesty. We felt we could not use them under any circumstances.

The company may say that they bent-over backwards to accommodate us, but that only happened after the negative review. We found the company misleading, rude, and unprofessional.

Move size: 2 Bedroom Home Service cost: $9381

The guy that I initial talked too said they were not a broker (second Party mover), which a day before the move I found out this was a lie. When I contacted the Manger he informed I could not pay with card for the pick up and drop off. After asking why I could not pay with a card like I did the initial deposit he just said it was in the contract, come to find it because he is not the mover. After some words exchanged back and forth he proceeded to tell me that he makes more money than I do and that I shouldn't be moving. Horrible business do not use.

Move size: 4 Bedroom Home Service cost: $9600

Steve lied to me about the moving timelines & service for moving our disabled son’s apt. He has not returned calls & he said that it would be a direct move in 7-10 days.

The furniture is at 18 days and counting stored in a Las Vegas warehouse with A to Z moving & Storage and they have no date for delivery or transport yet.

Horrible service & we don’t know if it will ever show up. I highly recommend finding a honest company who keeps their promises. We are very disheartening for our disabled son to sit in a vacant apt. waiting for 3 weeks/month for his belongings to arrive. We called A to Z. Movers & they were rude and dismissive on the phone. No guaranteed dates out of storage.

Move size: 1 Bedroom Home Service cost: $2500

First, I was charged double from the initial quote that I was given for my long distance move (typical). Second, I had the worst experience with this company. Allegiance Van Lines hires other contracted movers to move people. The people that they hired "Moving Pros" did the following:

- Destroyed a brand new coffee table that I had ordered from Wayfair. (Smashed boards in half.))

-Removed the contents that I packed in a stainless steel garbage can and stole or lost them, dented that garbage can.

-Did not deliver half of my Kenmore vacuum cleaner, (The part that vacuums.)

-Removed a lampshade and did not deliver that.

-Smashed 3 boxes of dishes that were labeled fragile.

-Took a part a queen bed frame upon pick up and then refused to reassemble that at the final destination. They also lost the screws to this brand new bed frame and gauged the footboard.

-Ripped the back off of one of my nightstands, ripped the top off of the other nightstand.

- In addition to the listed above; I am a single middle aged woman who moved long distance by herself. The head mover from Moving Pros "Mohammad" was extremely nasty/mean, screamed at me and was verbally assaultive while I was alone in the presence of 4 movers on a rural country property. It was a frightening, and horrible experience.

You cannot get a hold of these contracted movers to file a claim. They are not a legitimate business. The insurance provided is useless.

Allegiance Van Lines did not return a single phone call to help me deal with this ordeal. When I finally filed a complaint with the Better Business Bureau they responded with emails of "concern." Allegiance Van Lines offered me 300$ in "initial" compensation for my ordeal. After I accepted that amount they stopped responding to my emails. Since I did file a complaint with the Better Business Bureau they had to pay me the 300$. (The damage and missing items were at minimum 1000$.)

Please stay away from this company and hire a well known carrier. The experience that I went through being treated badly, having my personal items stolen and destroyed and then being dismissed was a learning experience. I am begging all consumers to stay away from these people.

* They are good at writing response emails however their responses do not match the actual treatment that you get from them once you have hired them. If I can save one consumer from being scammed this review has done its job.

Move size: 1 Bedroom Home Service cost: $4500

We thought we contracted Allegiance Van Lines to mover our things. In the pursuit of our business which entailed numerous phone calls and emails, they promised that were not a broker and the sent videos of them putting down floor protection and wrapping all furniture in blankets and shrink wrapping all items. This was all for show. Once we contracted with them, it was impossible to get ahold of them. On the day of our move we were surprised to find the following:

The mover who showed up were a brokerage company

The did not have anything to protect our floor

If we wanted our furniture shrink wrapped it cost extra, we ended up paying for a few item.

The estimate Allegiance gave us was was 50% understated.

The timeframe for delivery was 10 days more than what we were promised.

Since we had to move we had no choice but to pay these charges and live the nightmare of getting our stuff delivered

The deliver eventually came on a Friday night at 6:00 PM, when two movers showed up and with our help we had all our stuff (except 1 peice) in the house by midnight. Just another example of the service provided

When trying to contact the company I was treated poorly and all the promises they made never came true from the cast, the service, the communication and I felt like it was just a waste of time to deal with them any longer.

I know the owners is going to say we did not contract with them ect, but I have the papers and the proof that they did and I would not recommend anyone use this service.

We used United for the second half of our move and they were wonderful.

Move size: 2 Bedroom Home Service cost: $7952

I am not sue how come these guys are getting 5 stars, these guys are not responding to my calls for delivery and the actual movers are charging more compare to what was spoked to the rep for this company. these guys are not even responding to email or phone, when I call some one is lifting and keeping me on hold for 30 minutes and connecting to some one and that person will say he will call back never call backs. I hope some one will respond after seeing my review.

Also the movers they have assigned are not responding and I am worried about my stuff.

Now the movers are charging 2250 USD for delivery saying an 53' truck cannot come to my community they not even tried to calle me be fore attempting or atleast an email converation until I called them. The lady at AVL is shouting at me if any one needed I can copy the test and email messahes from AVL and movers for proof and this lady at AVL said she is going to sue me not sure for what she is going to Sue me. I hope by looking at the review some manger of the AVL will call me to resolve the issue.

last night the movers came and dumped all the stuff in the garage after taking extra 2250 and additional 400 for long carry, one more thing these guys did not opened the truck until I gave the money, I paid 5000 USD in cash and 2621 through zelle. after sumping in garage and they said they will come in the morning and did not showed up at now the date and time Aug 25 2022 11.52 AM. I emailed the mover since the carrier/broker is not responding uising foul words and tretening me and mover never responds they only respond to collect additional money. by looking at the review I the owner of the AVL responds and resolves the issue, if the AVL resolves the issue I write apostive review

Move size: 4 Bedroom Home Service cost: $18000

I would like to start out with This is NOT a moving company it is a broker that Hires 3rd party moving companies. We used them for a move from central Texas to south Texas on 4/13. This was the biggest mistake I have ever made. In the beginning they were AWESOME told me everything I wanted to hear. Then as it got closer it went from bad to OMG I am screwed. 1st thing was when they said they could move my Jeeps and store them for a few days until we get to our new home..

Please note this was not a last-minute move I planned 4 months Prior....

That was FALSE, they cannot store them they are delivered in 24 hours, so that meant some of us had to stay behind and wait for the 3rd parry moving service to pick up the vehicles, as well as additional hotel expenses. also, they had to make two trips and I needed to find a place to keep one of the vehicles for 3 days.

Next the Move itself.. OMG 24 hours prior to us needing to be out of the home (Due to closing) We had it planned that since there was 5 days from closing on our home to closing on the new home, we arranged with Allegiance van lines that our Items will be stored at one of their many storage locations at NO ADDITIONAL COST TO US, They say they cover storage for 30 days, same as vehicle storage.. (Sarcastic) everything that was told to us was a complete lie. We get the phone call from the actual moving company that they brokered out to. And he said he does not store items at no cost, and it would double our fee. He explained that he will need the additional money up front. So, I reached out to Allegiance, and they said they would handle it.. well the actual mover called us back and said either we agree to the additional cost or we will cancel the move, so we were put on a 3 way call with Allegiance (btw Allegiance did not know we were on the line) The mover explained that this was not part of the move on the site for brokers and movers, and said that he will not do this move since it was not listed correctly with all the details, Allegiance then indicated that don’t worry just pick everything up and allegiance will take care of it... That is when the mover said nope, I will cancel pickup unless he is paid upfront.

So here were we no movers, had to be out of the house in 24 hours..

After that we were screwed, and just had to agree to everything.. We paid the additional storage cost, paid additional hotels, also once the movers arrived and looked at the list, we provided that we went over with Allegiance they said no way it will all fit, so we had to pay for an additional truck as well.. In the end our moving cost ended up costing us an additional 8,000 dollars and we had no choice but just to pay..

What I have learned is STAY AWAY from brokers (Allegiance Van Lines) and just rent a U-Haul and pay movers directly..

I do have all the messages and texts saved that will back all this up if anyone wants to see...

Move size: 4 Bedroom Home Service cost: $18000

We hired this company for a partial move from Los Angeles to Chicago. The move involved less than 30 items, including one very expensive queen-size mattress. Unfortunately, Allegiance, a highly rated company, subcontracts its moves to sub-par movers, such as Best Moving Van Lines in San Jose, California. It was a classic "bait and switch." "Best Moving" has at least 75 percent horrible, one-star reviews, yet Allegiance subcontracted with this company to move our items. Two minutes of checking online would have revealed dozens of complaints against the movers they sent. The $2,700 mattress was put on the truck but never delivered, and Allegiance says they're not responsible because they didn't do the move. We hired Allegiance, they subcontracted with a horrible company, and now they're claiming they're not responsible. Avoid this company at all costs. They do not check out their subcontractors, they do not take responsibility, and you will end up paying for their mistakes.

Move size: Partial Move Service cost: $2345

Absolutely horrible. If I could give no stars. I would. This company is a broker and they contracted with a local company for a move from Illinois to Maine. We had no idea who the company was until they showed up. The move was 5/15 and as of now (6/29) no word on the delivery date. The company they contracted with is Rapid Relocation in Chicago and they have horrible reviews. Allegiance keeps telling us they can’t reach Rapid Relocation, they don’t have a delivery date and when they know, they’ll let us know. Not acceptable! They obviously don’t screen the companies they contract with. We have called multiple times and they act like I’m the problem and they aren’t. Of course, Allegiance has been paid their fee! I cannot believe they cannot reach Rapid Relocation! The last time I called Allegiance, they hung up on me! I asked for the name of the owner and was told he would not give me that information and then hung up on me! Horrible company. My best advice is to not use a broker, especially when you don’t know who they are contracting with. You have no control! I feel like I’ve been scammed. DO NOT USE THIS COMPANY!

Move size: Partial Move Service cost: $4000