Allegiance Moving and Storage LLC

I called Allegiance Moving and Storage to help me set up my first move away from home. I was just graduating college and had a great job offer across the country. They made sure to give me all of the information I needed to avoid any last minute problems. They did a great job at selecting top notch movers for the job. The movers were quick to arrive. They even helped me move some stuff out to the garbage so I didn't have to move it myself. I didn't think moving to another state 2000mi away would be this easy. I made a call gave them my inventory over video chat they set up the service super quick. They were very upfront about any additional fees that would be applied.

Move size: Studio Service cost: $1245

With everything going on right now with COVID I was completely terrified to have movers come into my home. When I booked this order, I was very clear that my son is high risk due to severe asthma and that they HAD TO wear the required gear in order to keep him safe. When they got here, they had absolutely everything I asked for. Masks, gloves, hand sanitizer and cleaning supplies. They even had some extras with them for me and my husband which I thought was really thoughtful although we didn’t need them. If you are concerned about this crazy pandemic right now THIS company will ease your mind. I went from being a nervous wreck to feeling completely relaxed after they arrived. Here we are four months later and our family and home are healthy and together!!

Move size: 2 Bedroom Home Service cost: $3950

When the movers arrived, they looked tired like they hadn’t had a day off in a while. Despite this they worked very hard and were very careful with my things. They packed everything with precision and loaded them on to the truck very strategically. They worked so hard and took little breaks. I actually went down to a local coffee shop and got them all coffee because I knew they probably needed the extra boost. They were so nice they even offered to reimburse me for the coffee!!!

Move size: 2 Bedroom Home Service cost: $2420

There was a time in my life when I would have just sold all of my belongings when moving across the country and just bought new when I arrived. After collecting many things over the years that are priceless to me, I decided that it was best that I hired somebody to collect up all my things for me and transport them. I was very nervous about doing so but the team at Allegiance really eased my mind throughout the entire process. From beginning to end they were helpful and friendly and really took good care of me and all my most prized possessions. Please, if you are nervous about trusting strangers with your stuff please use these guys.

Move size: 2 Bedroom Home Service cost: $3212

If I could give this Company 0 stars or negative stars I would. They are great when booking, but then you pay the upfront deposit the service goes down hill from there. No one calls you back and the day or 2 days of your move no one shows up and they give you the run around for days. There is never a supervisor to help you either. If you are smart you will never use this Company. I will be using my in house council to get my refund back. Beware and stay away form these movers!!!

Move size: 2 Bedroom Home Service cost: $2400

I am not a customer, but called Allegiance 21 times to help my parents (exact number from my call history). They hired Allegiance to help them move from AZ to FL. I received one and only callback during that time Oct18th from Monica, who then proceeded to berate me for the second time that day. Due to the character limit, I can’t get in every detail, so there is some information missing.

Allegiance hired Royal Star. Royal Star charged $22,000 more than the original bid bringing total to $40,000. Allegiance blamed my mom. The original bid from Allegiance was for 2647 cubic feet ($18,000). The amount charged was 4300 cubic feet ($40,000). Actual cubic feet was less than 3500 cubic feet based on the size of the delivery truck. Royal Star also included several bogus fees including labor, shuttle, fake taxes, storage, and "bulk." Allegiance said there was nothing they could do. Federal regulations state the broker has to provide a list of potential carriers (which we did not know about initially) and which Allegiance did not do. They have a locked list of carriers on their website which a customer can access if the customer requests the information. I have still not seen this list, and Allegiance has refused to provide it retroactively. This is incredibly evasive.

A few days after Royal star showed up to move, they received an Out-of-Service order from FMCSA. On BBB they have a history of unethical practices. Allegiance said, "we've never had problems before." However, they also informed me within a few days after pickup that they were no longer using Royal Star. Since Royal Star had already taken $27,000 and driven off with my family's stuff this obviously did little to console me.

August: Royal Star said delivery truck was in CO and would arrive 4-10 business days from Aug 31. September: said truck was in FL and would arrive Sep 11 at 5pm. Sep 11 said "tomorrow." Refused to give me driver’s number. Then I was told the truck broke down in AL or LA. Hung up on me. No one answered my calls for a month. Allegiance could not get ahold of Royal Star. Week of Oct 11 my mother was told by Royal Star the truck was in AZ. Royal Star did not answer calls and hung up repeatedly. I got very little help from Allegiance after calling almost every day that week. On Oct 15 I was told by Joann at Allegiance via email that the delivery would be Oct 18. I asked for the location of the truck. Allegiance refused. I asked for the license plate number. Refused. I asked for the driver's phone. Refused.

By Oct 18th Allegiance customer service became hostile and aggressive over the phone. I asked Joann via email for driver's number. Refused. Eventually, Avi (Royal Star) texted my mom Oct 18 that delivery would be Oct 19 at 7am. He refused to give the driver's phone number. He claimed the driver only spoke Spanish. I told him I speak Spanish. He did not respond to texts or calls after that. Oct 19 the delivery truck arrived. I remained on the phone with my mom. I heard my family being threatened by Avi (Royal Star). This was not his first time doing so. I am baffled as to how Allegiance could have ever trusted Royal Star as one of their carriers. I am furious that even now they continue to defend Royal Star.

Emotional Distress: I had multiple panic attacks immediately following my conversations with the customer service representatives at Allegiance. This can be confirmed by my health care providers. I feel this is relevant and important to report because I was treated with hostility. In addition, my mother had shingles aggravated by stress.

Financial Compensation: I have repeatedly requested a refund of the broker fee, from Allegiance. They offered $200 if the customer agreed to sign a document that accepted this refund as "full satisfaction." This $200 refund is less than 4% of the broker fee they collected before the movers ever even arrived. Unsurprising, we have refused this offer. I do not feel this is resolved. Additionally, we will be filing claims with Royal Star for fraudulent charges, late delivery, and any damages we find.

Move size: 4+ Bedroom Home Service cost: $38700

Fraudulent company. They will lie to make a Sale, take a deposit and then go radio silent. They raise the rates and refuse to refund any deposit despite the fact you cannot contact anyone. DO NOT USE

This company is a fraud. They LIED at EVERY TURN.

They will lie about the estimate, hire outsiders to move your stuff that are not insured or bonded (or even movers at all). One guy was contracted to move 3000 cubic feet of a 5 bedroom house (oh he DID hire a "helper" for a few hours - right off craigslist - that day!). They require thousands up front and never honor anything promised. BUYER BEWARE. If I could rate negative stars I would

Move size: 4+ Bedroom Home Service cost: $24000

ALLEGIANCE MOVERS a review

The first thing you need to know about ALLEGIANCE MOVERS, which of course they make sure they never tell you, is that they are not actually a moving company; they are brokers, who hires moving companies for the various trips across the United States. This fact CONSIDERABLY lengthens the amount of time that it will take for your furniture to reach you, even though their standard statement when they are hired is “it will be anywhere from 8 to 10 days to receive your furniture - tops” This statement is but one of many intentional willful deliberate knowing lies this company will tell you.

The second thing you need to know about ALLEGIANCE MOVERS is that they are among the most expensive, if not THE most expensive, moving company in the United States. That never matters, by the way since as soon as your goods are loaded onto the truck, they are clear to point out in the contract in very tiny print, that the price you will pay could be several times more greater than the amount originally specified.

The third thing you need to know about ALLEGIANCE MOVERS, is that there is virtually absolutely totally thoroughly overwhelmingly incontrovertibly no way to reach them. No matter what number you are given for ALLEGIANCE MOVERS it all leads to a woman or woman, obviously somehow peripherally connected to the owner or owners of the company. They attempt to fend off your questions with standard statements, for example “I will check on that tomorrow and find out for you what the situation is“ or perhaps I am not a mover so I can’t answer that specifically“ or perhaps even offering a personal assessment “ well even though they told you 10 days it is going to be4 to 6 weeks because they’re moving your goods 2900 miles and there are legal limits as to how far they can drive and how long they can work. A person of simple intelligence can calculate that driving 2900 miles over 30 days is 96 miles a day, at 60 miles an hour is about 1-½ hours per day of work. My personal theory is that legally, they are likely allowed to work more than 1-½ hours a day. My favorite when inquiring about one of many delays in receipt of my furniture "oh, the truck broke down." Just more intentional willful deliberate knowing lies from ALLEGIANCE MOVERS.

The fourth thing you need to know about ALLEGIANCE MOVERS is that they will change the pick up of your furniture date several times before they get there. The date my furniture was picked up was changed four times in the final week it was due to be picked up; and it was picked up on the final day possible by three young men, who seem to do a reasonable wrapping job of the valuable pieces of the furniture; but moved lackadaisically among other things. I had almost $3300 in cash in a bank envelope stashed in a briefcase in a back bedroom, the last place to be packed, and was, at the insistent request, asked to check out the truck being loaded. I found a few hours later that one of the three young men head filtered through every pocket in my briefcase and relieved me of the envelope of cash.

As for delivering my furniture to North Carolina from Oregon, it is now 29 days since my furniture was initially loaded onto a truck in Lake Oswego, Oregon to be driven - I assumed - to Fuquay-Varina North Carolina - and I have yet to receive any furniture, only many varied reasons why I do not have my furniture. I was told yesterday, that - contrary to the many imaginative lies told me regarding the location of my furniture across the country by the deceitful ladies of ALLEGIANCE - that my furniture was "just loaded onto a truck from a warehouse in Oregon, and they guarantee I would have it in 4-5 working business days. I should read my contract which states that they have 30 buisiness days to deliver my furniture." I do not believe this lie either from the several ladies in the ALLEGIANCE office. I am uncertain who I should notify when my furniture does not show up as the deceitful ladies of ALLEGIANCE MOVERS have promised.

All I am now certain about: EVERYTHING MY WIFE AND I HAVE ACCUMULATED IN OUR 80 YEAR LIVES HAS BEEN STOLEN BY ALLEGIANCE MOVING AND STORAGE COMPANY.

The final thing you need to know about ALLEGIANCE MOVERS is that without exception; every person I spoke with or dealt with from that company was a liar and/or a thief. I sincerely hope that you will do yourself a great favor in considering any short move or any cross- country move, such as mine; and, AVOID ALLEGIANCE MOVING AND STORAGE COMPANY LIKE THE PLAGUE.

Move size: 3 Bedroom Home Service cost: $22000

Here is how the con worked in my case. My house was packed and in a storage unit. They indicated that the price is based on the square footage. Since my stuff was in storage, this is an easy calculation. We calculated my price based on my storage space being 100% full when in fact it was less than 75% full. I paid a large deposit and scheduled. They waited until days before the pick-up and called me to request an inventory of the storage space. No problem. I start to list the items in the space. While I was still listing items they interrupted me and said it would be almost $2000.00 more than the contracted amount. Clearly they intended to do this regardless of the items on my list. They demanded a new contract, additional deposit and further demanded that all remaining payments be in CASH!!! They said I could use a Post Office money order which is the same as cash. They had me by the short hairs and they knew it. I had already moved out of state and was living in a hotel. They had almost $3000.00 of my money that I had no delusions of getting back. Under duress I capitulated to their extortion plot and paid the thugs.

Before they quit taking my calls, I caught them in several lies. I once politely pointed out one of their statements that their coworker exposed as a lie and asked that they please be straight with me moving forward. They responded by shouting me down. I did my best to deescalate the situation and was super polite and friendly as they had the upper hand.

Once they had all my worldly possessions, all bets were off. They maintained a hostile posture and refused to take my calls, return my emails, or provide me any information, like, when my stuff would arrive. I couldn't have been nicer. (I had no choice) I just wanted to know how long to reserve my hotel. Too bad for me. They would leave me on hold for 45 minutes at a time then hang up. They quit answering emails.

I was given 24 hours' notice by the carrier that they were coming. The truck finally showed up 3 weeks later missing my expensive portable generator and damage to my furniture. I'm sure they generator was no accident. People love to steal those portable generators. I filed a claim but without additional insurance I get .60 per pound.

In closing, these motherless thugs are not to be trusted with your move. Run, do not walk away from these guys. They will quote you an enticing price but in the end you will pay at minimum market rate and suffer their service. There are no mistakes. They are calculating and know exactly what they are doing.

Move size: 3 Bedroom Home Service cost: $10089