Allegiance Moving and Storage LLC

#AL3805006

I am not one to write poor reviews on google as I like to give a company the time to apologize and right a mistake. However, we have been without our belongings since July 3rd, thanks to allegiance. So it has been over 50 something days without our belongings and over 30 business days. I am writing this to one be transparent with anyone who may consider using Allegiance to move (they are very good at promising and getting you to sign). So before I chronicle what has happened so far, I want Allegiance to know that we just want our stuff, an apology, and a good faith refund of some of the deposit (As that deposit was made for them to coordinate all our move so we didn’t have to worry). If they are able to complete what was contracted, I will be glad to update this review. If this drags out longer we will have no choice but to contact the FMCSA and our own contract lawyer to mediate as they claim to be a FMCSA reputable broker, and use FMCSA reputable movers. So below is our story, and if anyone would like more information, I have copies of the contracts and voice recordings of all phone calls made.

We contacted Allegiance to help with our move from Kansas to Georgia. My stuff was picked up on July 3 with a first scheduled delivery date of July 8th.

July 8-11-Told that it's in storage and they are scheduling the move (We called once that week-No no problem with this as it was stated to us.

July 12-18-Told it was still in storage trying to schedule the movers. (We called 2X that week

July 19-26- Told it was still in storage trying to schedule the movers. We asked what happened to the 5-14 days were told for the first time that they deal in business days and we could not recoup money until 30 business days. (Called Customer service every other day)

July 26-August 1-we were told that it was loaded over the weekend (24-25) and it would be delivered in 5-7 days. (We called every other day again). We were told that our stuff was in GA. Contacted the BBB.

August 2-August 8- Called every day asking where our stuff was. Finally got a response that its still in KS and will be another 3-10 business days.

August 9- August 15- Called every day asking where our stuff was. Finally, received a BBB response from the company on August 11 stating, “Thank you, Adam, I was able to locate your file now. We contacted your carrier regarding the delivery- he stated your items are due to arrive in 5-7 business days.”

August 16-August 22- Called everyday and were met with we are still in the 5-7 days. On Wednesday the 17th (day 4 of 7 business days), we were contacted by their movers that the delivery was en route and they would call in 1-2 business days with a delivery date. We were excited that it may finally be over. Additionally, we received this message on the BBB, “ You spoke with our customer service on 8/17/2021. She made you aware that your items are loaded and en route to you. Your driver will call you direct 24 hours prior to arriving. Thank you!.b

August 23rd-August 29th- This is day 3 that the movers said they would call but they did not. On the 23rd we called allegiance and they stated the movers said it would be an additional 5-7 days. This is day 8 of the original 5 to 7 business days. We asked for the mover's number and called their customer service number. We called and we were met with an incredibly rude customer service agent who stated the stuff was still in the storage unit in Kansas City. We called today on Day 9 of the original 5 to 7 days and Day 2 of the second 5 to 7 days.

I repeat this review is meant to be transparent to any and all that want to use the Allegiance Service. I would love to update this that our stuff is back in one piece and attribute this terrible two months to a labor shortage. So please, Allegiance, get your FMCSA “reputable” movers to move my stuff and end this.

Edit 1: Spoke to Customer service today (Aug 26) stated that the truck would not be loaded until next week Allegiance needs to do their job, take responsibility and get it delivered.

Move size: 3 Bedroom Home Service cost: $6800

TOTAL BAIT AND SWITCH OPERATION! DON'T DO IT!

HORRIBLE EXPERIENCE!!!!!!! IF I COULD GIVE A ZERO RATING, I WOULD!

In the beginning, the sales rep (Trae - AKA Mike) gave excellent customer service and seemed very interested in my tight move date and the importance that I needed to be packed and loaded by Thursday, 8/26/21. He confirmed that would not be a problem, and we moved forward to contract my move. I never knew they were enlisting a "third party" (Safe Moving, LLC - safe moving - LOL) to perform the actual pack and load/move! After I put down my initial deposit for the movement, I was immediately "ghosted"!

After numerous calls to Trae and that awful woman in "customer service" to confirm the packers/loaders" arrival time on Thursday, 8/26/21, I was FINALLY informed that the packers/loaders would not be at my house until Friday, 8/27/21, between 9a - 12p. I was pissed, but it is what it is!

Friday comes, and I get a call at 9:30 am from Safe Moving, LLC (as Allegiance is no longer corresponding with me) informing me that they will not be at my house to perform said pack/move until 4:00 pm. They finally arrive at 4:20 pm (in an unmarked truck - clearly not a reputable company). I greeted the "foreman" of the project at the front door. He immediately informed me that he and his crew had just driven 19 hours straight with no sleep, were going to need more money ( to the tune of 3k-5k more) because Allegiance Moving and Storage (the broker) had misquoted them the volume of the move! After a long debate with these random middle eastern gentlemen (that smelled like the mass unwashed!), I asked them to LEAVE my house!

I have made many long-distance moves over the past 20 years, and my experience with Allegiance moving and storage is BY FAR THE WORST from them stealing my money to the end!

Move size: 4 Bedroom Home Service cost: $15000

This is terrible moving company. They gave me relatively better estimate (not as good , may be 100 dollars less) initially. I had to move from NY to florida on 8/28/21. After the initial payment, they would not reply, call back or respond to any call. They were suppose to call me atleast 24 hrs before. The movers called me on the day of pickup- 2 hours before arrival. When they came - they estimated $1300 above initial estimated price. I had barely used 286 cu feet (had only 33 boxes and a bed) which is the minimum cu ft they charge for. I tried to reach allegiance- but as usual they never picked up. Movers are like " Either you pay this or we leave and there is no refund of what you alread paid". They charged me for for 4 floors (which I mentioned earlier during quote and I was told that since my apartment had elevator, they dont charge me extra) Given my tight schedule and need for me to be there at my new place, I had no choice but to give whetever they asked for and had to sign papers. I had to ask for them discount after which they cancelled charge for 4th floor. I ended up paying 1055 dollars extra. I feel totally scammed here. And not only that, the movers (Safe movers LLC- thats what they called themselves) had no tools whatsoever. I had to dissemble my bed myself with pointed knife on my own because they had no tools. I would never recommend this company. Please do your research and they definitely should not be considered for move.

Move size: 1 Bedroom Home Service cost: $3100

Can't even get into what a joke these people are. They completely underestimate your moving costs and plan on an additional 1000 to 2000 from the quote you receive. They will tell you that the bad reviews are for a different Allegience moving - don't believe them. So, they are actually a broker - not a moving company. So, they give your belongings to the cheapest moving company they can find. Most of my furniture arrived damaged and broken. My boxes were crushed and broken. I have never hired a moving company before and am so disappointed that I chose Allegience with my personal belongings!

Move size: 2 Bedroom Home Service cost: $3800

My husband and I have lived all over the world! But this move to Hawaii has given us a run for our money literally. 3 moving companies in and I was about to give up. Until I found Allegiance. The movers they chose arrived on time and got right to work. They got all of our bigger pieces out without any damage to it or the freshly painted walls. Once the truck was packed we received copies of our paperwork and were given a delivery eta. We really do thank you guys for the outstanding job you did.

Move size: 1 Bedroom Home Service cost: $1407

The booking process was super easy. We made sure to plan in advance and we were able to select what dates worked best for us. We had to reserve an elevator for our condo and had specific time frames we were allowed to move in or move out. Allegiance made sure to accommodate and even showed up 10 minutes early to greet us.We appreciated the movers were on time. They had smiles on their faces and brought all the tools necessary to disassemble all of my Ikea furniture. They were also kind enough to place all of the hardware together and tape it to each item to be sure they were able to resemble my new place. I moved from a large 2 bedroom condo in 3 hours. I will be recommending you to everyone I know.

Move size: 2 Bedroom Home Service cost: $5144

I was worried at first hiring someone to hire someone. But it made my life less stressful. I spoke to Jeff initially to set up my move he gave us the best quote around even price matched with a top ranked company in the nation. The movers they ended up selecting were Barahonas Moving. The team that came to move us was the best group of movers we have ever worked with. We were so appreciative that they kept us updated along the way to our delivery. NO damages at all! You rock guys!

Move size: 2 Bedroom Home Service cost: $4715