Allegiance Moving and Storage LLC

I had a couple of items that went missing on the day the movers arrived. They went missing before the movers even arrived so i knew they were there somewhere and i had just misplaced them in all the craziness of packing. The movers spent HOURS going through taped boxes trying to help me find the items AND THEY FINALLY FOUND THEM FOR ME! This type of service is something you would expect from any company but rarely get. They didn’t even ask for any extra payment for their time.

Move size: 2 Bedroom Home Service cost: $4139

I called late at night on a SUNDAY in a panic and I was able to get somebody on the phone to help!! I spoke to a very lovely gentleman name John who walked me through the whole process in great detail. The fact that he was willing to spend that much time with me on a Sunday night earned my business right away! Being available to you 7 days a week is a very good practice for a business. The good service continued all the way through my move! Even the delivery guys were great and really stuck with me when I couldn’t decide where to put my furniture.

Move size: Commercial Move Service cost: $4300

We had to move our mother out of her house because the house was being condemned. She has been hoarding in that house for 20 plus years and we knew it a was a mess. We were up front and honest about the condition of the home beforehand so they came prepared for the disaster that the place was. They were very nice to my mom and very professional even though the place was basically a bio hazard in my opinion. These guys really pulled off mission impossible and did it with grace. I give them a lot of credit for even getting the job done because if i was them i would have run for the hills from the start!

Move size: 3 Bedroom Home Service cost: $6520

I had a really hard time packing my stuff for my move. I am a single mom of 3 and I just didn’t have the time to pack. I WAS A MESS!!!! I ended up just literally throwing all of my things into boxes as fast as I could and I was a complete mess when the guys got there to load the truck. Through embarrassed tears I explained that I was not at all prepared for this move and I asked if they wanted to postpone because everything was a disaster and they told me not to worry. For a reasonable fee they repacked all of my boxes neatly and carefully. I can’t even explain how much of a relief that was for somebody who has nothing left to give.

Move size: 2 Bedroom Home Service cost: $4100

As soon as all the help arrived, they had a sort of meeting where they split up all the tasks at hand to try and get things done as efficiently as possible. The boss had a solid plan and was extremely helpful with any questions that we had. The guys were also very respectful in being quiet because my dog is scared of loud noises and is also very old so were trying to avoid having to give her any medication to help with the stress. Everything ended up turning out very well.

Move size: 2 Bedroom Home Service cost: $4136

We had to move our furniture to THREE different states. Pick up in WY and WI and everything delivered in CO within 10 days. I knew this was a tall order when i realized what needed to be done and quite honestly, I was desperate and was willing to pay whatever I had to in order to get this done. When I originally spoke to Kevin at Allegiance, he was extremely helpful and was able to get me a price within my ideal budget. I ended up changing a lot of things after the fact and their team was great at getting that done for me. The price did go up but that was expected as I add a few more services to my order that made my life a heck of a lot easier.

Move size: 2 Bedroom Home Service cost: $3927

I had some really large furniture items that had to be relocated. I had a church organ that was left to me by my great grandmother and a pristine antique grandfather clock that was made primarily of glass and was very difficult to reassemble (the disassembly is fairly simple but putting that thing back together is a whole different story). They guys who moved these items were FABULOUS. They pretty much made themselves a manual when they were taking the clock apart so they would remember how to put it back together. I DIDNT EVEN THINK OF THAT!!!!

Move size: 2 Bedroom Home Service cost: $3527

Moving

Doing business with Alliance moving and storage was the worst decision I could have made. When putting the contract together, they promised a seamless move and said they were familiar with military moves. Prior to the move, I went over the inventory with Kevin (no last name listed) three times. I went room, by room with him. He even gave me his cell number in case I had any questions or needed any help.

Moving forward to moving date Dec 22, 2020, I get a call early morning saying that my move wouldn’t happen until Dec 23rd. At around noon time I get a call from a driver saying he’s an hour from my pick up location. My husband had to rush home to meet this driver. Driver arrives at 530 pm on 12/22/20, he has a small truck, one helper and a terrible attitude. He only saw the garage by the time he was saying he couldn’t complete the move because we had too many things.

He refused to load the truck and took 2 hours on the phone complaining in Arabic to someone and finally at 7ish pm, he started to load. The driver did not know my husband is fluent Arabic, so he heard all the complaining. The loading is now starting at dark and we have no electricity. They were loading in the dark and my husband and brother in law had to help out.

I was at the new location calling Kevin (who answered after like the 10th call, only to tell me he was on vacation and couldn’t help). I then proceeded to call every number I could find on my invoice and website. I called more than 50 times until I got someone to answer (who was in the east coast). The person that helped me finally called the drivers manager in NorCal to tell him to load all my belongings.

When the driver finally arrived at 1130 pm, he had no weight tickets for me. Prior to signing the contract I had told Kevin that it was imperative that I got weight tickets for military reimbursement. The driver told me that no one told Him I needed weight tickets. We began to argue as he told me to find him a weigh station, I told him I paid for a service and it was not my job to find this for him. Additionally, he needed to weigh the truck prior and after. I had to pay this driver $1,200.00 in order for him to unload the truck. It was now well passed midnight, I paid via Zelle just to end this nightmare. This company caused my family and I undo stress.

Days later we realized that my washer and dryer were completely dented and banged up. The washer is leaking too.

I called the moving company to complain the following day, and no answer. I got through them 3 days later. I paid $2,800.00 to allegiance and then $1,200.00 to the driver. Ridiculous for the service that I received.

It’s so hard to get a hold of someone at this company that I lost hope. I am active duty military and I had no time off, I’ve been working long hours and just the thought about reliving the nightmare move gives me anxiety.

Move size: 4 Bedroom Home Service cost: $3500