Allegiance Moving and Storage LLC

I stressed to them that I had very fragile items from my great grandmother and I needed extra care when packing and transporting these. They pointed me in the right direction to a 3rd party insurance company to purchase extra protection. They also were kind enough to add extra packing to ensure they were taken good care of. When the movers arrived I explained how important these items are and they treated every single item of mine with the utmost care. I got my belongings safe and sound. It was a very pleasant experience working with them I won't hesitate to recommend.

Move size: 3 Bedroom Home Service cost: $7680

My best friend recommended me to Allegiance moving and storage. I was hesitant at first because I've always moved myself when needed. But I trust his judgment and he didn't fail me. In my personal experience I would use them again and again. The process was super easy. I gave them an inventory list and they gave me a quote no one could beat! I had a very specific date for pick up that I needed them to accommodate and they were able to with no questions. I purchased a premium guaranteed delivery service and had my delivery in 3 days tops.

Move size: 2 Bedroom Home Service cost: $5270

Our new home closing came through sooner than expected and we were stuck! We didn't have movers scheduled yet and we were freaking out. With having to do such a short notice move I was relieved to find Allegiance. They were able to pick us up in just 2 days which is what we needed as closing was the following day. We didn't have anything packed yet because this news came out of nowhere. So we didn't mind paying for them to come and pack everything it was very fairly priced as well which is a plus. Our 3 bed 2 bath home almost filled the entire 26 ft truck we still needed to pick up a few more items from a storage locker on the way. They moved the truck around some and was able to finish loading our storage unit. The movers we got knew what they were doing im very happy they came with 4 men made things go a lot faster. The move was a breeze and we were setup at our new place by the weekend.

Move size: 3 Bedroom Home Service cost: $7836

I feel like the weight of the world was lifted after speaking to Allegiance. I was having trouble finding a decent priced quote for my long distance move to Hawaii. After speaking with my move coordinator John I felt like I knew him my whole life. He was really personable and helpful. He was always available to speak with when I had any questions or concerns. I think I called him and customer service about 50x. I would call frantic with questions but after speaking to them I could breathe again. They did thorough research and background checks on the company they had schedule to move us. When the movers arrived we were blown away by the service they provided in and out with no issues.

Move size: 2 Bedroom Home Service cost: $5380

When we used Bekins to move from AZ to NY, they sent a professional to our home who knew how to make an accurate estimate. The movers showed up in an 18-wheeler, and they inventoried every item loaded on the truck. They showed up in NY and spent the entire day at our home unloading and helping to set up all the furniture. The cost of the move didn't change. 7k for professional movers to haul from one side of the country to the other.

Why I didn't go back to them, I can't explain, but I truly regret it. For some reason, I started over and found Allegiance Moving and Storage. After all, all I had to do was go online and google top rated movers. They showed up every time.

The main problem is that they don't send anyone to your home. The reliability factor is the person who isn't a mover, lives in all the "stuff," (aka, the owner) and then has to translate it to someone who can't see what you're talking about. He then types it all into a computer to do calculations. My initial cost over the phone, after I translated our belongings, was 5k. After a lot of packing, our second consultation went up to 9k. (This was one week ahead of the move, so I couldn't cancel.) After the movers showed up 26 hours late, it went up to 11k.

I have crushed boxes that have the word, 'fragile' clearly written on them. I had to throw two broken items that originally belonged to my grandmother. They were also in a box marked fragile. (Isn't the word, "fragile" an indication you don't want things stacked on it?) My grandmother's antique chair that is decades old, is MIA, as is our two wheeler. The chair was one of three items the movers tried to leave in my garage in NY. We had to call them back to pick them up. The other two items are here. The chair that goes with my Grandmother's bedroom set didn't. It probably looks like junk to these folks because it's broken. I had planned to get it restored while we were here. I have an email to the company letting them know I want it here, but as is the pattern of treatment we have been experiencing, there is still no answer.

The worst part of the entire experience wasn't the late movers. It was the lack of communication from the company. The ONLY time we heard from them was when a dollar bill was involved. Michael, the representative providing quotes and taking my money, disappeared into thin air after taking my second payment. This also happened to the second quote he provided to me. Customer Service had no interest in letting us know why we had no movers at the allotted time. They had no interest in keeping us in the loop when they had information they could have shared. They told us 6 AM and then didn't bother to call when they knew better. I guarantee we have 20-30 unanswered messages from the day of the proposed move. We learned the hard way that the 24/7 notice on the website means they have an answering service taking messages that don't get returned.

We had to do a final walkthrough with our buyers around all of our boxes. The closing for the sale of the house was at 1:00. The movers showed up hours afterward, keeping us in a house we didn’t own until 10:00 that night. We had to pay a hotel fee of 300.00 for the out of state folks who thought they were moving into their new home that day. We also had hotel fees for ourselves. We have 5k in escrow money that was held back because of our movers that still hasn't been returned.

May 26th was a very long and scary day. I honestly thought we’d been scammed out of a lot of money and spent a good deal of time trying to create a backup plan to move our home from NY to TX by ourselves.

I am grateful the majority of our things made it and are whole. I'm also grateful it was so fast. The movers on both ends of the country were very hard and efficient workers. The movers in NY killed it with the furniture and the way they wrapped it all up to keep it from being damaged, although, I fear they didn’t mark those three items before putting them in the truck, which is why my Grandmother’s antique, irreplaceable chair is missing.

DO NOT USE ALLEGIANCE MOVING AND STORAGE. They are brokers, not movers. They contract the movers, who then move your stuff from truck to truck (without telling you this is going to happen) as it progresses through the country. Bekins used the same truck/driver on both sides. I would recommend Bekins in a heartbeat. They are your ticket to a more organized and less stressful experience. I regret it that I didn't call them.

I have paid my bill because that's what someone with integrity does. I currently wait to hear back from them with news regarding the chair and the two-wheeler.

Move size: 2 Bedroom Home Service cost: $11000

This company under-estimates the cost of your move, and then charges you 3X more. They move your belongings to a warehouse, unload and then wait until a truck is doing several moves in your vicinity to deliver your stuff. This info is not explained to you before signing the contract. I don't think they want you to know. The movers stated the truck would arrive in 3-5 days. As of today, we have been waiting for 8 days, and the company does not know where our belongings are or when they will be delivered. We (myself and 3 young children) are sleeping on the floor of our new home, and have no household goods to prepare meals. It is a nightmare! The customer service department does not have a clue about customer service. The rep kept interrupting me and actually yelled at me because I was upset. She stated she would not help me if I wasn't patient!! Read the contract in its entirety and do not sign it until you do. They will push you to sign it quickly. We did find a tiny section that states it can be 30 days until your belongings are delivered. They did not want us to see that. This is unacceptable. Buyer beware!!!

Move size: 3 Bedroom Home Service cost: $6500