I used this company and this is a NO NO Never will I do business with them. They came to deliver in their window but my Flat screen TV, printer, and a box of fax ( all blankets, shoes, books) were missing from their storage. They gave me $ 34 for reimbursement of all 1 y old TV, and other stuffDO NOT USE THIS COMPANY OR YOU WILL REGRET IT. IF YOU HAVE NO MONEY- TAKE FULL REPLACEMENT - Which they did not offer to me as they want you to use the .60 cent per lbsThey do not measure your stuff yet they say that this is what they reimbursed LEGALLYWhat judge will agree that all my electronics were lost in storage?? This is obvious to me that they are NOT LOST! Why do I not have any other boxes missing??
Very bad experience. Summary: very late delivery, two bookshelves were missing, one bike is missing, most of other delivered furniture are damaged (chair, end table etc.)
Details:
First of all, I got into this via mid-way van lines (was dealing with ralph there). They promised me that stuff will be delivered within at max 10 days. Pick up was by all USA van lines and was on time. Once picked up, I had to call them 15 times to get the delivery. The biggest problem was it was very hard to get to their dispatch department. Very rarely they answer (of course, what is voicemail!). Whenever you get someone, they are rude. As per the dispatch, they can take up to 21 business days and whatever sales agent told me was bs! Frustrating part has they never answered my calls nor answered my emails. I was scared - how on earth am I going to get my stuff back?
When they finally delivered, I didn't two bookshelves. They said it broke in the warehouse! My bike was not delivered. They don't know where is it. The exercise bike is broken. Dining table chair is damaged. The bed frame is wet. Fortunately, all the boxes (which we packed) were fine.
Then it comes to "Long carry". Truck drivers who deliver intentionally give many reasons to increase the length of walk and charge for "Long carry". I paid $500 just for long carry (First of all, sales agent never told me about long carry charges. Never mind) and then we are after all humans - so we tip too! I could have bought all of my stuff in my total cost!
Their customer service is horrible. Everyone is rude. They rarely answer calls. .
It took me several days to recover form my extreme disappointment in the move from FL to GA of our second home. I interviewed several companies and was very impressed with Anthony from All USA Van Lines. We had been in contact for several months while our house was being built. The pick up was scheduled and executed very well. What was not made clear was that my goods were being unloaded and then repacked when a driver was assigned. Needless to say several fragile boxes were crushed and the items broken. I had the fillials on my daughters bed broken off and the legs of an antque table broken as well.
The most disappointing aspect was that Anthony spoke with dispatch who told him the goods would be delvered before Christmas because my beds were on the truck. They were to get them to us by the 18th. There were no return calls or responses to my emails. Finally we get a call on Christmas day from a driver who delivered the next day but was 5 hours late. Much to their credit they styed until well into the night unloading in the dark.
The crews were great.
Customer service poor.
Anthony a disappointment.
So I wrote a review about USA VAN lines a few moments ago when I was still unable to get ahold of them after 21 days of waiting for our delivery. I just got off the phone with a lady who said that our stuff was in storage in Georgia. (We moved from North Carolina) They were waiting on a driver heading out West. The discount for every day they are late..$9.99. So at that little bit of financial unconvieniance to the company they could hold our stuff for several more weeks till they find other fools to trust them with an East to West move. In my opinion if a company makes certain delivery promises, like an already outrageous delivery time frame, to give them the time they need to gather customers and make the trip financialy fruitful to the company, then it should be their responsibility to take the losses of not being able to gather the cusomer base in the desired time frame. This is how you earn loyal customers, by keeping faith with your promises. I will never use this company again.
Not only were they 34 days late from the maximum delivery time of 21 days but the worst part was a lost box of goods that was located in Mass. They refused to get the box, told me to file a claim. There was also a misdelivered queen size mattress that they did not pick up to deliver to the rightful owner. They told me to throw it away. I could go on but it would take too long. Do not use this company!!
The initial agreement to make the move was $1689.66. On the day of pickup they showed up late without a contract and no weigh ticket. When questioned about weighing the furniture they replied they would do a visual estimation. They then re-quoted the cost and said it would be $3000. I had terminated the electric, water, phone, cable, internet service and had a flight ticket for next day departure. I paid $330 deposit and they demanded another $1339 before they would load the furniture on truck. Upon arrival at my new residence, 10 days late, they demanded another $1370 of which I didn't have so they put the furniture in storage. After a long battle notifying various government agencies, including the BBB I still was forced to pay the balance of $1370 (another 15 days later) and they didn't deliver. I had to then hire another company to have my furnishings delivered from the storage unit to my new residence for an additional $300. These people are professional scam artists, they exactly what to do and what to say to keep within the law and cheat you out of your hard earned money. If you see them coming PLEASE run the other way. They ended up swindling me for $3039 - 1689 = $1350 $300 to have delivered by someone else. THEY ARE A BUNCH OF LOW DOWN SCUM THIEVES WHO DESERVE TO BE HORSE WHIPPED. And they try to tell me that my furniture weighed 4900 lbs. when the people that finally delivered it said it was only 3200 lbs. Delivered by a different company. A WORLD CLASS LOCAL AND NATIONWIDE MOVER Estimate of Charges Job No:Z373235 All USA Van Lines 2346 Thomas St Hollywood FL 33020 http://www.usavanlines.net Customer Rep.: Iris2 Phone: 800-377-1874 Ext. 813-377-4 Fax : 800-377-1654 Email : iris@usavanlines.net US DOT: 2355618 ICC MC: 806814 Registration #: IM# 2050 Branches in: Atlanta, GA and Chicago, IL Moving From Moving To Edwin Rodriguez 4216 Garrett Road GROUND Apt. #: e 19 DURHAM, NC 27707 Phone: 919-9087007 home Phone1: 919-638-9033 cell Edwin Rodriguez 31230 Stagecoach Rd Stairs Floor: 2 Apt. #: H65 SPANISH FORT, AL 36527 Phone: 919-638-9033 cell edwin_rodriguez2@msn.com Service Information Job No: Z373235 Move Type: Residential, 712 miles Estimated Volume: 3206 lbs. (458 cf.) 0.58 per lbs Move Date: 07/28/2013 Reference By: GOOGLE Created on: 07/16/2013 Service Quote Basic Estimate Price $1859.48 Fuel Surcharge: 7.00 % $130.16 packing glass top and mirror for no charge $0.01 one month for free in storage $0.01 SUMMER SPECIAL - $300.00 Basic Valuation Protection:$0.60 per lbs. per article $0.00 Total Moving Quote $1689.66 Customer Payment: $330.00 Full Value Protection Amount of Liability: $19,236.00 (Optional) Deductible Levels: $500 $750 $1000 Valuation Charge: $1972.10 $1726.79 $1419.91 Total Estimate PlusValuation Charge: $3661.76 $3416.45 $3109.57 Customer's Initials: x__ x__ x__ WARNING: If a moving company loses or damages your goods, there are 2 different standards for the company’s liability based on the types of rates you pay. BY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLED-IN ESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL (REPLACEMENT) VALUE OF YOUR GOODS in the event of loss of, or damage to, the goods. This form may also contain an estimate of the cost of a move in which the moving company is liable for FAR LESS than the replacement value of your goods, typically at a lower cost to you. You will select the liability level later, on the bill of lading (contract) for your move. Before selecting a liability level, please read “Your Rights and Responsibilities When You Move,” provided by the moving company, and seek further information at the government website www.protectyourmove.gov. Understanding Your Order for Service ALL USA Van-Lines is pleased to have you as a potential customer.ALL USA Van-Lines is registered with the state of Florida as a Mover. Registration No. 2050. This is a binding and guaranteed price based on information that you, the shipper have provided us and for services specified (zip codes, inventory etc..) this quote is good for 10 days only.Revised Estimate: In the case of an increased list, items-difference and/or added services, the foreman will provide you with a revised written estimate upon pick up. Your confirmation and signature will be required. At the time of pick up the rate per cf will increase by $1 to $4This quote EXCLUDES packing supplies and/or packing services, unless indicated in the above charges. (It is mandatory that any fragile items must be specially packed to protect against breakage)Any additional services (long carry/stairs/elevator/packing/unpacking) add will increase the price. If any of the above applies, it is shipper responsibility to advice representative. Fuel will be charged upon usage! This price cannot be combined with other offers!This estimate represents a full service move which includes the following:*Door to door service, pick-up and delivery.*Disassembling and reassembling of basic items.*Labor time for loading/unloading.*Tagging and color coded labels of all shipped items.*A detailed inventory list off all items loaded on our trucks.*Blanket wrapping of wooden, metal, and plastic furniture.*First Flight of Stairs (up to 10 steps) *Valuation coverage of $.60 per lb per article. Valuation is not insurance. Valuation is a limit on the carrier's liability for loss of or damage to your goods while under the mover's custody.Additional insurance can be provided through a fully licensed third-party insurance company (1800-356-0093). All USA Van Lines ID# 18240*up to one month free storage with NO CHARGE for first delivery for all long distance moves. Service does not apply for shipments on route. Location is based upon availability.Additional Monthly Storage: Payment shall be submitted on a monthly basis on the monthly cycle due date. Rate is not pro-rated. Storage fees must be fully paid prior to delivery schedule.Bulky Items: Please advise us of any bulky items such as but not limited to pool tables, exercise machines, pianos, etc. It is client responsibility to hire professional services from a third party for disassembling, reassembling and crating. Bulky item handling fee may apply.All Usa Van Lines owns new clean trucks with lift gates. Our staff is uniformed trained professionals. Our arbitration program is with AMSA www.moving.org. 1.888.849.2672. Special offers available on our web site www.allusavanlines.netDelivery schedule up to 21 business days. The delivery time frame shall go into effect from the earliest date you are ready!Payment: Due to the large volume of relocations we perform at USA Van Lines we require a 20% deposit to reserve your move date on our schedule by the credit card provided(reservation only ). Initial deposit is refundable up until 3 business days prior to your move date and has to be sent by e-mail to info@usavanlines.net. Any refunds will be seen on the next billing statement. At the time of deposit we accept Visa or MasterCard. At pick up a minimum of 70% payment will be due in the form of cash, personal check (funds must be clear prior to delivery schedule. Does not apply for short distance moves), postal money order or credit card (Three to five percent convenience fee will be charged). The remaining balance, due upon delivery must be paid by cash or postal money order ONLY!! If you wish to pay balance at delivery by credit card, full payment must be charged and signed for at origin or up to 72 business hours prior to delivery (some restrictions may apply - must be requested at pick up).Please click on the following links to read important information regarding your move: * Your Rights and Responsibilities When You Move.* Ready to Move? Tips for a Successful Interstate Move.**SHOULD YOU HESITATE ON CUBIC FEET ALL USA VAN LINES CAN OFFER YOU AN ESTIMATE BASED ON WEIGHT. Minimum weight/charge applies. (Service must be requested before the move is scheduled)**If you find a better quote for the exact relocation service, please e-mail us a copy and we will match or even beat the price for all reputable companies, GUARANTEED!! With ALL USA Van-Lines - you can rest assured that you've been given the BEST rate. ALL USA Van-Lines IS A FULLY LICENSED BONDED AND INSURED MOVING COMPANY!!By executing this order for service you decline a visual estimate.IT IS RECOMMENDED THAT YOU WILL CHECK THE MOVER BLACK LIST ON WWW.MOVINGSCAM.COM TO MAKE SURE THAT THE QUOTES YOU ARE GETTING ARE FROM A RELIABLE MOVING COMPANY! Articles List QtyItems 1 BED FOOTBOARD 1 BED HEADBD. LARGE 1 BED QUEEN 20 BOX (3.0 CU. FT.) 4 CHAIR DINING 1 CHEST (3 DRAWER) 1 COMPUTER CHAIR QtyItems 1 COMPUTER DESK 1 DRESSER TRIPLE 1 ENTERTAIN. SMALL 3 LAMP, TABLE SM. OR MED. 1 MIRROR LARGE 2 NIGHT STAND QtyItems 1 PRINTER 1 SOFA-2 LOVESEAT 1 SOFA-3 SEAT/BED 1 TABLE COFFEE 1 TABLE DINING 1 TABLE END Packing Material List QtyMaterialUnit Price QtyMaterialUnit Price QtyMaterialUnit Price Click here for electronic signature. .
I moved from Florida to NY and I am so dissapointed because my items are not all here. I am missing a whole bed, a table from my living room and 9 large boxes of goods. I called because the delivery man said he is certain some of the stuff were left behind as he noticed that there was items missing from the checklist but they told him to go with what he has. I called customer service and spoke to Ashley. She was not nasty but not helpful at all. I asked her to please go and look in the warehouse for my stuff but instead I was told to file a claim. It seems easier for them to steal your stuff and tell you to file a claim because they know you're only getting $50 for your items that cost you thousands of dollars- some of which has no pricetag and are things you cannot get back with any money in the world. I cannot believe that this company is still operating based on all that I am reading. I never did this prior to hiring the company and Im mad at myself for that. All I want is my stuff. I don't want any money. Is there any way they can get sued for this? We all have the same complaint!
Beware of this company. If they have picked up your belongings and have not yet delivered them, demand for them to be returned. Cancel the move. You will lose the money but that is the only way to protect your things. They will keep them in storage and they do not care if you ever get your things delivered. We waited for 6 weeks and had to spend several thousand dollars on items that we already own because they had all our things in storage. They would not allow us to get to the storage unit to pick up things that we needed. We had no idea where our stuff was for 6 weeks. We finally insisted on having it all returned which took another 2 weeks but we were glad to have our things back. This is probably the worst moving company ever. I don't know how they stay in business.
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LESSON: Call a Realtor for a referral of a reputable moving company, even if the phone quote SEEMS like a good deal. Quote was done over the phone. I have since found reputable movers who have taught me: NEVER DO A QUOTE OVER THE INTERNET OR PHONE. We reserved the elevator for 1-4 for our move and called twice to tell them. They showed up at 9:00 AM. We told them we were not allowed to move until 1, they came back at 3:00. They then said, oh, you have a lot more square footage. We had measured and counted and reported each box and piece of furniture. We were to store for 35 days until our apartment is ready. One of the movers smelled so bad we had to spray Fabreze after he left. In the hall as well as the apartment. We were forced to find another apartment that won't be available until another week. We called to change the delivery date. We knew they'd tell us there'd be a storage fee increase. They told us WE CAN'T HAVE OUR THINGS FOR A MONTH LATER THAN THE ORIGINAL DELIVERY DATE. I won't even discuss where they stored our things. One might assume near the pick-up or delivery location. Nope. Richmond, VA. 2 hours from the pick-up, 8 hours from the delivery. To date, we still haven't seen any of our household items. Please, heed my advice: contact a Realtor you know and ask them for a referral. Don't ever book a mover over the phone or internet, no matter what they quote. .
It funny to repeat everything that other said about them.
My admin chose them indirectly through Cross Country Movers, who are completely clueless and do nothing but schedule your move, without talking to the actual dispatchers.
Actual dispatchers never answer the phone, NEVER. Never return calls. Never tell you the truth.
A day before the move we had a driver call to confirm he was showing up.
On the day of the move he doesn't show up. No one calls us or offers an alternative - we have to book another day at a hotel, move our tickets to the next morning (only one flight a day from Seattle to Fort Lauderdale on Alaska), and pay penelty to our landlord for not vacating the apartment on time.
After all this, you'd expect they be on time, right? no, the next morning when I call Cross Country (speaking to nice, young, clueless guy name Joseph) I'm told the have no idea when the driver will be there. "We'll get back to you in 30 minutes." An hour later, actually, many hours later it turns out that the move will not happen at all, and that I have to wait for two or three days for the move.
"It happens, there is nothing we can do"
If you value a stress free move - DO NOT USE THEM.
They are con-men and liers, do not use them.
All USA Van Lines has registered their account, so they will be able to see and respond to your reviews publicly.
Their address is 300 Oakwood Lane, Hollywood, FL, 33020, but movers usually cover a much larger area.
About the Business
All USA Van Lines reviews, testimonials and complaints online. Read All USA Van Lines consumer reports and ratings.
Licenses & Certificates for All USA Van Lines
Companies that transport household goods within Florida like All USA Van Lines have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.
To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the All USA Van Lines license numbers for the government record information:
ICC MC number:
678892 (Interstate Commerce Commission Motor Carrier number)
US D.O.T.:
1882970 (US Department of Transportation number)
What is All USA Van Lines cost for interstate moves?
From 9292 reviews of people moving long ditance, we concluded that the market average costs are around $4868 when moving long-distance.
For All USA Van Lines, we estimate that their average long-distance moving costs will be around $2614, based on 48 long distance moving reviews.
This could mean that long-distance moving services costs of All USA Van Lines for moving between states is cheaper with about 46% from the market average.
Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.
Average service costs information
We generate average normalized moving cost based on information submitted by people who have reviewed All USA Van Lines. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.
The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.
Community testimonials, ratings and consumer reports on All USA Van Lines - a professional company located in 300 Oakwood Lane, Hollywood, FL, 33020. Discover Hollywood, Florida moving companies.
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