All USA Van Lines

Moving from Gainesville, FL to Franklin, NC. We were provided a quote via a brokerage company (General Moving and Storage). On day of move, movers claimed that volume occupied (and therefore price) was over twice that quoted even though items on inventories matched exactly.

No complaints about the guys who handled the actual move.

The subcontractor, Jaba Khositashvili, ((267) 205 9357, who actually delivered the household belongings was unbelievably hard-working, careful, polite and accommodating. Give him a call if you can and try to avoid Vanlines USA of Hollywood.

Move size: Partial Move Service cost: $3000

Cross Country Movers, the parent Company of All USA Van Lines, is a shady company, along with All USA Van Lines. My complaints are as follows: pickup was on October 13 2013, by Driver, & 2 workers at approx. 1030 am. Completed loading at 155 pm, ~ 700 sq. feet or 1 br. Quoted at 2600; cost was 3700. Original quote was considered binding. Had to pay over 700 for packing , although everything nicely packed already. Charged extra for tape, which quote said was included. Paid all at pickup. They charge extra for placing on ccard or debit. No signs on moving truck doors, only paper with DOT #. Different from number on bottom of doors on truck! There is no Customer Service, only Dispatch to speak with after your belongings leave your home. They then quote may be 21 days till arrival, although contract states 7-10 days! Not BBB affiliated. Speak poor English. Allow you to talk to dispatch only or a voicemail. Said would call when belongings leave warehouse in Atlanta. They did not. Spoke with them today, said waiting on a pickup, then driver will inform me 24 hrs ahead. A very nice man from Texas called from Dallas area this afternoon. He is not affiliated with All USA Van Lines, simply bringing my furniture. Thank goodness for kind & honest people like him. Do not use Cross Country Movers or All USA Van Lines. They are shady, rude, & a ripoff. I would love to have my tip back.

Service cost: $3700

AWFUL Experience! Moving estimate went from $912.00 to $1,537.00 and we had 7 less pieces than we were quoted for!  Movers wanted us to leave one day early and were very annoyed that we couldn't accommodate.  They did not tell us they would arrive the next morning at 8am and arrived anyways.  Mover re-taped all boxes and charged us approx $150 more for doing that. Upon delivery, nothing was put together (Bed, Bookcase) because we wanted driver off of campus asap. He was yelling and behaving completely inappropriately at a boarding school where I was moving as a teacher! Run Fast from this company!!

Service cost: $1537

Review for Vanlines USA Inc. Located at 2019 Lee Street Hollywood Florida 33020 Ph. 800-517-7788 I went online seeking a moving company, and after filling out a portal page, I received a myriad of quotes from several companies. I Looked at several and call no less than six companies for  quotes, I narrowed the companies down to two, Vanlines USA Inc. and one other. The representative on the phone was very polite and in her make a sale mode while discussing the quote. In fact each time I talked with someone at that office you would never know what was lurking in the shadows of a closed deal once it way too late to hire another company. On moving day I called Vanlines USA Inc. to confirm everything is in order. And after I noticed some inconsistencies I called again to ask what was happening mixed  a few complaints, It appeared to be too much for the rep. that answered the phone, so she went and got what must be the office big gun She came to the phone and told me she didn’t care what others thought about Vanlines USA Inc. where their reputation is concern. On each occasion that I talked with someone at vanlines USA Inc. I made it clear that my move is time sensitive and I had to be out of my current dwelling by close of business day on August 28, 2015. My first call to Vanlines USA Inc. the day of my move I was informed that the movers would arrive at my home between 4 – 8 pm.  Then a subsequent call from vanline USA Inc. asking me if I just had to move today? And then still another call stating that there is no way they can get there before 9:00pm that night and even then they will not be able to pick up all of my belongings.   “Update”. I just got a call from Vanlines USA Inc. informing me that it will be 9:30pm before their arrival, how are these people still in business? Once I get my belongings it is my intention to file a complaint with the BBB and any other agency that will give people the heads up about this company. Ladies and gentlemen PLEASE..! PLEASE..! PLEASE..! READ THIS BEFORE YOU HIRE THIS COMPANY..! First off the only reason I gave Vanlines USA Inc. a 1 star rating is because I could not have written this review without literally "GIVING" them at least 1 star. They do not deserve any stars at all. Let me take anticipating movers on a horror move conducted by this company.  And here is where this horror move took even another frightening turn. After loading all of my belonging onto their trucks leaving chips of my furniture on the floor while moving it, the lead mover approached me with a new contract. The original contract was quoted as ($1,367.50) . The new contract is now ($2,055.00) I had no choice but to accept the contract. The lead mover repeatedly spat tobacco juice in my sink leaving splatter around the rim of my sink. It was roughly1:20am by the time they finished loading my things. I will give a follow up review once my things arrive at my new destination.

Service cost: $2000

All USA Van Lines was a great experience. I first received an estimate from the friendly salesman, Ronald. He was accurate and flexible with my work schedule. He sent my estimate via email and spoke over all the details with me. I had set the pickup for 4/23. The pickup was efficient and organized. It took All USA Van Lines 8 days to ship my furniture to New York. Ronald was very accurate in his estimate of the ship date. The movers delivered my furniture quickly. They were extremely friendly. All of my furniture was wrapped and boxed appropriately. It came in great condition minus a minor break in one of my lampshades. I have all glass/ mirrored furniture so I was worried about its condition but they did an amazing job wrapping it up and shipping it.
 
Amazing move with barely any hassle.  Completely stress free! Great communication throughout the entire process. I highly recommend them to any other potential mover.
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Service cost: $2182

Thanks Anthony.  He had an accurate list of our stuff.  I called 3 times to update him and he would always put me off and never called back.  3 days before pickup I called again to update and tell him we added more boxes. Don't worry about anything, he said..you'll be very happy on moving day.  Well, moving day..almost 2000 dollars more than the estimate and we had no choice but to pay it.  Anthony wouldn't return my calls and customer service people are rude and nasty. We were told to call if we wanted delivery early.  We arrived 10 days earlier than expected, but no way can we get our stuff any sooner. Delivery date to be May 15th..that's today.  Our stuff is 'in transit' with a 3 day window of delivery.  But,they are saying it will be Sunday or Monday, maybe..trucks can't drive on Hwy 101 (since when??).  That's more than 3 days, as I told the customer service person.  Too bad..it'll get there when it gets there. So, I ask..who owns this company, who is your boss?  I don't know.  Can I speak to a supervisor?  I am the supervisor.  I want to speak to anyone else but you..I'm the only one here (but I hear voices in the background).  Never, never again.  These people are crooked and nasty and dishonest. And I still don't have my stuff..

Service cost: $5500

USA Van lines (out of New York and New Jersey) ripped me off. I spoke with "Stacie" who gave me an estimate on my move for a 2 bedroom apt half way across country. When the movers came several hours late they charged me almost twice as much as my estimate. Then they told me the date I requested to have my delivery would be no problem, but never called me the day before to confirm as they said they would, and when I called them they now said that they would be coming 5 days later. When I tried to talk to Stacie again who guaranteed my delivery date, I got the run around. First saying that she was out sick, then that she no longer worked for the company. I tried to speak several times with someone name "George" in dispatch who spoke little english and would not offer me an explanation or discount and said that he would call me back. He never called. Throughout days of waiting in an empty apartment, I called and emailed the company several times, with little help from anyone who answered the phone, if they even answered. When the two movers finally showed up 5 days later at 4am, they requested cash up front, and told me they were charging me extra money for the 4 extra stairs they had to go up. They would not begin emptying my truck until I gave them all the money, and told me to call the police, which I did. I did not trust the two guys in their 20's (very unprofessional) who were smoking in the parking lot of my new condo complex and arguing with me about extra stairs at 4am when they were 5 days late. When I looked in the truck, some of my items were knocked around, and not wrapped up. My furniture was damaged and several of my items were dirty. Please DO NOT use this moving company, I wish I had researched it better, however, of course they sent me consumer reviews raving about this place, but now I am thinking it is all fake.

Service cost: $3000

Sad to say, no stars for me on this one if there was a choice. I do not know how far a move the people who gave them 4 stars had but I moved across the county from NC to CA and it was made even more stressful by hiring this company. You get what you pay for and sad to say it did not come cheap on my end.  They did a NO SHOW on the date specified on the contract. They also put me in waiting mode..waiting on endless excuses from both parties (the company and the dispatch driver.) They gave me a time frame but it was not followed..they came late and were in a rush to get my stuff out and get going. I had valuable artwork and paid extra for careful packing but the packer snapped at my request to handle them with care. He disrespectfully told me that he has been doing this for years and I should just let him be while he was plainly slapping each framed piece of artwork together, without bubble wrapping them and putting them in a box. Before they left, I was told that I was over the alotted space on the truck and had to pay extra, BUT!! it was negotiable if I gave them a what I would call " bribe". This is after I was quoted a flat rate on the phone! I paid the extra instead of bribing the [EDIT]. My boxes and artwork finally arrived last night June 24 and guess what?! A new driver and his sidekick asked  me to " bribe" THEM, $20 bucks each, to dolly my artwork and boxes to my storage space even though I was told this was included in my original quote. All while it's raining and my stuff is on the curb.  Some of my boxes where handled badly but I am just glad that all this infernal stress is over. I am hoping that this review is helpful. DO NOT USE THIS COMPANY!  .

Service cost: $1000

THIS COMPANY SHOULD BE BANNED FROM OPERATING AS A MOVING COMPANY!My wife and I hired them to move us from South Carolina to California.My wife spent the majority of the time dealing with Kay, a salesperson. While Kay was very helpful in getting us set up, once they had our deposit, it was a completely different story. We were given a date for the movers to arrive and pick up our items. We had boxed all of the items ourselves, with the exception of a couple of specialty items that we felt required special attention and expert handling.Everything else (all large items: furniture, beds, entertainment center outdoor items, etc.) was to be packed by the movers when they arrived. When the movers arrived, pretty much on time, I was surprised to see them pull up with a large box truck (a rental, no less), as opposed to a semi. When I reminded the driver (who seemed to be the leader) of how much we had, he assured me it would all fit on the truck. Aside from the driver, there was only one other worker.(A third worker showed up a couple of hours later, at which time we learned that he was answering a Craigslist ad to make $100 for helping pack the truck!) The driver concentrated on wrapping the large items, mostly in blankets, while his helper loaded the boxes, which we had packed and set out in the garage, onto the truck. When it became apparent that not everything would fit on the truck, as we had warned them, the driver said that they needed to take what was on the truck to a storage facility down the road, unload it, then return for the rest. At no time were we told that the move would be handled in this manner. We asked how long the items would remain there, and he said a semi truck would be by on Monday morning (it was Saturday that they picked up our items).We asked why they didn't just schedule the pickup for Monday when the larger truck would be here, but he said he didn't know - he was just doing what he was told. They returned for the rest of the items, and three times they attempted to leave, assuming they were done, and we had to remind them of items that they hadn't gotten to yet. They were very unprepared, and were in a big hurry to finish and leave. Well, Monday arrived, and no one picked up our furniture.We had already leased our home, and were driving to California on Tuesday morning. At that point, Kay, whom my wife had been dealing with, couldn't be reached (we were told that it was out of her control at this point anyway), so we now we are on the road to California, with no way of contacting anyone that could tell us when our furniture would be picked up. A co-worker of my wife was also relocating, from North Carolina, and she was told that her household items would be on the same truck as ours, since our destinations were withing a few hours of each other. We arrived in California 5 days later, and our furniture still hadn't left South Carolina.My wife's friend had been doing some investigating while we were on the road. She found out that All USA Van Lines had no insurance, and their license had been revoked, so they were technically not allowed to be doing business at all. That same day, we finally got in touch with Giovanni (in customer service, I believe). We confronted him with the information regarding the company's license revocation, and he tried to tell us that everything was fine, it was just a misunderstanding and that some minor paperwork the next day would clear things up.We told him that we wanted out, that no one from that company should remove our belongings from storage, but were told by him that they had just been picked up that morning, and the driver was on his way to North Carolina to pick up my wife's friends items. We asked how they could do that without a license, and he said he brokered it out to another company, Sammy's, I believe, out of Florida. We were outraged, to say the least, but we were told that he had already left, and that everything would be fine, and that we would be calling him when our furniture arrived to thank him for such great service. Well, we got "Sammy's" number and called him, and he said it would take him 4 or 5 days to get there.Meanwhile, we're stuck in a hotel in Sacramento, with two dogs. 4 days later we call to find out where he is, and he's just entering New Mexico! Asked why it was taking him so long, he said something about getting tied up in Louisiana, which wasn't even on the way! 4 days after that, he arrived at my wife's friends house, and she called us in tears.As they were unloading her items, most of them were scratched, dented, or just plain broken. She said she saw our items as well (some were actually tied to the back of the truck, uncovered, not even inside!), and also noticed extensive damage. He arrive the next morning to our house, and as soon as the boxes started to come in from the truck, I almost got sick to my stomach. I've attached a couple of photos of what some of the boxes and other items looked like when they brought them into the house (THE PICTURES WERE SERIOUSLY TAKEN AS THE ITEMS WERE CARRIED IN TO THE HOUSE)".When we began to confront Sammy, he just shrugged and said we need to take it up with Giovanni.. We almost had to force Sammy to call Giovanni and admit that there were a lot of damaged items|. Giovanni said to make a list of the damaged/destroyed items, and call him when the movers left, which we did, but of course he didn't answer our call/. After three days of attempted calls and emails, he finally called and offered us $200 for the damaged items!What an insult! By our estimate, he's off by a little over $3,000! We've since demanded neutral arbitration from the company, which by law they are required to provide.. We have also filed a complaint with FMCSA (Federal Motor Carrier Safety Administration), on the grounds that they were not authorized to be doing business due to the lack of insurance;.They still don't have insurance:. You can go to ProtectYourMove,.gov, click on "Search Movers and Complaint History", and search by their U.S. DOT # (1882970) and see their complaint history, and how often in the past they've had their licensed revoked for lack of insurance. This move has been nothing short of a nightmare.Hopefully they will be fined heavily, or even prohibited from operating ever again, and we'll get some money for our damaged and destroyed items.Please, don't try to save a dollar when it comes to something as precious as your household/personal items - hire an established company with a good known reputation.DO NOT USE ALL USA VAN LINES! d40082  .

Service cost: $8165

This company is not reliable. I had a pickup scheduled back on 6/7/12 at 5pm, the driver didn't show up until 12MIDNIGHT then had the nerve to get an attitude when I questioned why my rate went up $343.00. I made my reservation through Public Movers and some how their "sister company- All USA Vanlines" ended up handling my items. I've called and called their customer service, dispatch and the sales rep Christine Worth, none of them have been straight forth about what day and time my items will be delivered. I was finally put in contact with the delivery driver (Enrique). He told me that he would be at my house at 6pm yesterday, 6/24/12, he never showed up. Get wait until the office opens they will be getting a hostile call from me. This makes no sense to me. I received calls/emails everyday from this company back when I was looking for movers, now that they have my business/items, they lack to communicate. My next course of action will be to get my lawyer involved. I would NEVER recommend these bootleg companies (Public Movers/All USA Vanlines) to anyone.

Service cost: $1300

We contracted with All USA prior to closing on the sale of our Florida home.  We scheduled the pickup day a month in advance.  The date was tightly coordinated with closing.  They did not show up as planned.  No call.  No warning.  At 5:00 that evening, they arrived to tell us they would start that night.  There were supposed to be 5 packers.  Only two arrived.  The company promised to send additional help, but never did.  We had to help pack.  They charged us $4,000 more than their original estimate. 
We are now waiting on delivery and running into additional problems.  Our household items were scheduled to be delivered this week.  They did not show.  No call.  No advisement.  We have contacted them numerous times.  They do not return calls.  Who knows when our stuff will arrive!
Take our advice, avoid this company at all costs!

Service cost: $12000

I recently landed my dream job in Manhattan and had to move from S. Beach.  I called All USA Van Lines and spoke with Anthony.  He helped me to receive a great price on my move. I didn't have to do anything on the day of the move. I was told they would be there between 8-11, and they showed up around 9:00am. The crew reviewed my paperwork with me before they started working, and we had to make a couple of adjustments, but everything was really reasonable.  The moving crew really did a great job, they explained everything they were doing and were communicating with me every step of the way.  I didn't feel like I had strangers in my home, they were really great.  I needed a couple of weeks to get my place in NY, so I was nervous that I would have to wait to get my things because I didn't have a set delivery date and I know they are a busy company.  So I called Anthony when I got my new place and told him I would be ready in a couple of days, he set the date for delivery and I had my belonings and was settled in my new place shortly after. Thank you Anthony and the moving crew, you are truly a professional company and I would recommend you to anyone!

Service cost: $2800

It funny to repeat everything that other said about them.
My admin chose them indirectly through Cross Country Movers, who are completely clueless and do nothing but schedule your move, without talking to the actual dispatchers.
Actual dispatchers never answer the phone, NEVER. Never return calls. Never tell you the truth.
A day before the move we had a driver call to confirm he was showing up.
On the day of the move he doesn't show up. No one calls us or offers an alternative - we have to book another day at a hotel, move our tickets to the next morning (only one flight a day from Seattle to Fort Lauderdale on Alaska), and pay penelty to our landlord for not vacating the apartment on time.
After all this, you'd expect they be on time, right? no, the next morning when I call Cross Country (speaking to nice, young, clueless guy name Joseph) I'm told the have no idea when the driver will be there. "We'll get back to you in 30 minutes." An hour later, actually, many hours later it turns out that the move will not happen at all, and that I have to wait for two or three days for the move.
"It happens, there is nothing we can do"
 
If you value a stress free move - DO NOT USE THEM.
They are con-men and liers, do not use them.

Service cost: $9000

This company will not answer my calls or return any messaged. They have had all of my belongings for nearly a month. I was told it would take 7 to 10 days. Since then they have told me it would take up to 30 days or 21 business days. If I would of know I don't think I would of used this company. They don't even have their own vans a Pensky truck was used to pick my belongings up. Check out their rating on the BBB they have an F for dishonest practices.
Since they have picked up my belongings I have gotten no where with the customer service representatives. They usually hang up on me and have stopped answering my calls all together. I have paid nearly 3000 dollars to this company for them.

Service cost: $3500

This company was my worst nightmare. I should have known when they asked for cash at the delivery destination. They would not take my belongings off the truck until they had the money in their hands.I was totally at their control. I had way of knowing what kind of shape my things were in or if they were all there.I was charged with a long carry over seventy  feet 65.00 The carry was only 20 feet. Iam still trying to get my money back. They did not deduct the 95.00 charge on my visa, until I talked to about six individuals in customer service over a period of a week. The only reason I got the money back was that it was on my visa. I am still trying to resolve my 65.00 over charge. Customer service does not exist with this company. They hire young people to answer phone and make excuses, put people on hold,hang up on you,tell you that your call will be returned, but it does not happen.It is a continue merry go around. Do not use this company, they have a terrible track record.

Service cost: $1159

I won't go in to all the boring details, but know that if you decide to do business with these guys that, 1) you'll never talk to the salesmen - the one making all the promises - again; 2) the original price quoted is not the price you will pay - my upcharge was $400; 3) the promised delivery date is very flexible on their end; 4) the people that answer the phones in customer service are not empowered to do anything other than read a script; 5) if you are lucky enough to talk to the "General Manager" of customer service, John Miller, you will come away from that conversation with a new definition of what "customer service" means to All USA Van Lines. My favorite quotes from my conversations with Mr. Miller: "If it's not paid in full at time of delivery the driver will put the stuff in storage and then it's your problem to get it out," "The only people above me are management and they certainly won't want to talk to you," and, "Sure, I'll call you right back." I work for a reputable company that was moving a new employee.  I wanted to do business by sending them credit references and working through a PO.  "Oh, no," says Eric, "that won't be necessary, credit cards will be much easier."  Um, no, Eric - it was a nightmare. After I made the final payment I called Mr. Miller back to tell him that the payment had been made - I was very worried that he would do something to cause the delivery to be held up.  I was told he had just left for lunch and would call me back in an hour.  An hour and 45 minutes later I called back again.  After being left on hold for 15 minutes I hung up and called back.  After another 15 minutes on hold I was told that he really wasn't trying to avoid me, that he would call me back as soon as he got off of the phone.  He still hasn't called back. On the plus side, Shelly in customer service was very professional, just not able to do anything to help my situation.  And, all items were finally delivered in good condition. I would not recommend this company and will not use them again.

Service cost: $1359

My son was moving from VA to CA for a new job. We talked to several BIG name companies and felt that to move 1 bedroom's worth of furniture, 7 boxes, a washer and dryer set shouldn't cost $3000. I went online and found Interstate Movers. I filled out the instant qoute and received a reply back in about an hour qouting a ballpark amount of $1040. I got a phone cal the next afternoon from a saleswoman from Interstate. After a few minutes I gave the phone to my son since he was the one actually moving. He set up a pick up date for the following Tuesday and a delivery day of April 17th. these are the exact dates I used for the online qoute form. The saleswoman said it wouldn't be a problem as long as the movers could pick it up by Tuesday, April 8th. The mover's arrived on Tuesday the 8th 2 hours later than the agreed time. They were from All USA Van Lines. I called Interstate and was told that they are one of the companies they use. RED FLAG. Interstate is a broker. They are directly affiliated with All USA. My son and I had boxed everything up disassembled the bed and computer desk, had everything staged so the movers wouldn't have to walk through the house but a couple of times. They wrapped the wsher, dryer, tv computer desk parts in blankets, and the mattress and box spring in plastic bags. My son dealt with all the paperwork since it was his move. After the movers had loaded the truck and left I asked how close to the ballpark qoute was it. He told me it was $1150. I thought that was reasonably close since there were 2 extra boxes. He flew out to California on April 16th and took possession of his new apartment. I called him on the 17th to see if his furniture had arrived and that's when everything started to get ugly fast. He told me he had called All USA and was told that according to the contract he signed they had up to 21 BUSINESS days to deliver his stuff after the agreed upon delivery date. I immediately called AllUSA and demanded to know wht the problem was concerning my son's delivery. I was told that he signed the contract so he was bound by it and there was nothing we could do to get his things there on the 17th. I asked the guy "why would anyone want their things delivered 21 BUSINESS days after the agreeded upon delivery date?" He told me "that's how all moving companies operate". I asked were my son's furniture was and he informed me that it was still in Virginia. I told him this was cleary not what we had agreeded on with Interstate Movers. I was told in so many words "tough sh**. It's a signed contract." When pressed for a possible delivery date he again told me " no moving company can promise a delivery date" Then I found out that my son would still owe anthor $360 upon delivery. What a colossal ripoff.When questioned about the extra fees I was told it was for the packing materials the movers had to use. Un-frickin-believable. Then he told me if the truck driver "feels" like he can't get close to the aprtment complex there would be an extra fee for a shuttle truck. Now today, May 7th 2014, I just got off the phone with ALL USA dispatch and, not to my surprise, my son's things are still in Virginia and she couldn't tell me when they would be sending it to California. This is a poor excuse of a company. Do not get sucked in with the low ball qoute. I learned the hard way, I paid for the move, pay for a reputable mover. It may cost more but you will get your things delivered when promised. Check the BBB report on this company I wish I had.
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Service cost: $1500

I was making a small move from NC to IN and was quoted after several calls a reasonable price for the move. While loading my stuff my movers who were the only pleasant part of this process as they were efficient and very polite told me about some additional charges that were never discussed with my quote.  After my things were put on the truck, the total bill was 2 1/2 times the quote! The driver said they would deliver my things 4 days later.  I called the day before my scheduled delivery and the dispatch said they had up to 21 days to deliver and that my stuff would be here in 3 more days.  This morning I spoke to the company and they said my furniture would be here before 12 noon it is now 9:00 pm and I have not heard another word from them nor have I been able to speak to anyone. 2 1/2 times the price and 2 times the days on delivery and still no word. .

Service cost: $2900

It is now 3 weeks after we were supposed to have our items delivered. First off, our bill was incorrect in their favor when moving my mother's things by up to about 1800.00. I finally redid the math and they agreed that what they were trying to charge me was not on the contract. Then they gave me a routing as well as an account number where I did an online payment, and it turns out that they want you to wire the funds for an additional 25 dollar fee versus an online payment in a matter of a day. Spoke to the bank manager with meetings over 5 times trying to fine the funds. They were finally located and their bank-Bank of America finally found them, but they did not allow a next day delivery without charging us 500 dollars in order to have the funds returned to us. We were out over 12,000 for the funds not including the deposit on a 7000 dollar move. Speaking of fees, the company makes a proft on the charges that they charge by a customer using a visa, mastercard, discover, American Express, etc. by a good 4% for using a visa. The average should be 1.75 percent, so in order to use a visa card there is a charge of almost 400 when it came to our move. They got paid a cashier's check in the end as they were unwilling to allow the funds to clear on their account as they refused an online bill pay even with a confirmation number provided to them by the bank manager. In the mean time, our stuff is still not here. The movers were waiting up the street from our home when we got home from the bank, and as many trucks that we have seen go through our establishment including 2 men and a truck several days ago, their truck was according to the company was unable to make the turn into our driveway, even though the road is wide and there is nothing in the way, they went back and had to get a new truck and they are charging an additional 700 dollars for the move. I am hoping they take a check for additional labor as I do not want to go back to the bank. The customer service is terrible, and they have a fee for everything, I WOULD NEVER RECOMMEND ON THEM TO ANY ONE ON ANY LEVEL!!

Service cost: $7987

  "INTERSTATE MOVERS NEED TO BE INVESTIGATED AND MONITORED TO STOP THEIR ABUSIVE PRACTICES" Thank you, for signing this petition. http://wh.gov/lV6YH My experience with "Cross Country Movers" and "All US Van Lines" from Hollywood FL was and still is a nightmare. Once they had my things they called (of course) to increase the amount of my Binding Estimate that by definition I was obliged to pay the 100% of it, not a cent more but the company made it clear, "No money, No delivery" Finally when they delivered, 50 days after, the driver asked for $200 because the huge truck couldn't go inside the apartment complex. To make things even worse my 32" HDTV Panasonic was missing and to this day I haven't heard a THING from the claim I submitted. I did my homework, checked dozens of company online, played by their rules and even that is NOT enough for this scammers. They LIE, LIE, LIE once they pick up your things the claws come out. The government has to do something to stop this abuse.

Service cost: $1560