Big Boy Moving and Storage

If being overcharged would have been the only thing that went wrong, I could have eventually gotten over it. But I have never experienced such terrible and consistently awful service from a company. Here are some examples of what we have endured:
1.At time of pick-up movers privately asked if we could pay them their tip (instead of giving it to the driver) so they would be sure to receive it. This was really unprofessional and an awkward interaction.
2.39" Vizio flat screen was wrapped by movers and placed in the "free" crate we were granted in the estimate..and then it was left off the manifest (stolen)
3.Rubbermaid containers were apparently rummaged through as a $250 cordless speaker disappeared as well (stolen)
4.1 of 4 wheels missing from bed frame
5.Lamp broken and unusable
6.Entertainment center broken and unusable
7.Mirror broken
8.Dining table severely scratched
9.Calls are not returned from customer service (Melissa)
10.Customer service representatives are rude (Connie)
11.During the initial down-payment process, I had to provide a copy of my credit card and drivers license. I provided this on 4/26/16. Fraudulent credit card charges from California ensued within 2 weeks. Coincidence..maybe.
12.Upon delivery we could not use a credit card or a check and could only give the driver a money order from the US Post Office. The movers requested more money in order to bring the items upstairs. I was told that the first flight of stairs was included, but apparently on 7 steps were included. After being overcharged almost $1000, we were not paying another cent. Hence, the truck was unloaded on the curb.
13.Several times during this process there were different company names involved (Big Boy Moving & Storage, David and Goliath Moving, Swift Moving Systems, Swift Moving Van Lines)

Summary:
Overcharged $956.87
Truck unloaded on curb and inventory not taken to the apartment
Almost every piece of furniture broken or damaged
2 items of significant value stolen (TV and speaker)
Unprofessional customer service.

Service cost: $2700

Moving is never easy and tends to become a stressful task. My first mistake was to go on line on . On a website stating moving quotes.
I submitted the requested information on this website. This lead to so many calls to my cell I actually considered CHANGING MY CELL PHONE Number!
I finally spoke to the only estimator that treaded me like a human being and wasn't trying to sell or push something on me.
Liz over at BIG BOY Moving and Storage. She explained to me the value differences between brokers and carriers which was all very intriguing considering all the other quotes I recieved and the range of price difference ! Big Boy Moving relieved that
Moving stress and I got excited about my new place and moving again. I gave them four out of five stars . Because I know I had a 48 hour window for pick up and I really preferred Tuesday instead of Wednesday and they came on Wednesday. Other than that Mike and Steve did a fantastic Job packing and loading all of my household items and using extreme care with my boxes. So overall yes I would recommend big boy moving in storage.

Service cost: $750

My total cost doubled by the end of it all with no warning!

Worst customer service ever! Melissa screamed (literally) at me for trying to get her to remove 2 charges that were put on by mistake, THEIR MISTAKE! They added apartment stairs which I don't have as it was being delivered to a house. I was also told I would get free tv crating and they charged me for that as well.

Maganger James, NEVER returns calls or does what he says he will.

At pick up, the driver was incredibly rude and also very difficult to understand when he spoke.

I found it suspicious that several company names were used while working with them. Initially it was David & Goliath moving and then it was Big Boy Moving and storage and at delivery it is Jordan River Moving Company.

Overall This company is fraudulent! Do not use them!

Service cost: $6689

I have moved 7 times in the past 11 years and this move was a NIGHTMARE. I hired All American moving and got a quote with them on the phone and some how a truck with a different name showed up at my door: big boys moving. All of my paper work had big boys moving written on it even though I never hired that company. This joke of a company showed up at my door after I had already put the $600 down payment so I was stuck. For starters they changed the move day 24 hrs before the move and my husband lost 2 days of work as a result. But fine. I forgave that. On moving day mover walked in the door and said I owed them 700 more than the quote in his hand. He said if I want my stuff packed professionally then it would be 700 more and that it had to be cash. (I'm not sure why I would hire movers to move my stuff unprofessionally when I can do that on my own.) After 2 hours of phone calls and arguments they agreed to do it for originally qouted price but made me sign a paper that said if any glass broke they were not responsible since I refused the professional packing. The driver was very angry and was arguing with the salesman and his supervisor because he didn't want to honor the quote even though I heard them tell him to honor it. My guess is the 700 was his cut!! I then watched them pack my stuff in ways I have never seen movers handle my stuff ever before. It was devistating to watch. When the mover was leaving he let me know that my stuff would be going 5 hours south to miami for a few days and would get switched to a new truck before it made its way back up to me in Virginia. Nice. A few days later when my stuff arrived at the new location, the driver started by saying I owed him an extra $120 because he could not pull his truck up to my street. (So they are also incompetent drivers who can't even drive their own trucks.) After arguing with the salesman and supervisor on the phone, they let me know that they would wave the fee out of the goodness of their hearts. Finally I thought it would be over but no, the driver threw a fit and said he didn't care what any of them said, he wanted the $120 and it had to be cash or else he would leave all my furniture in the middle of the street. He was shouting like a maniac and harassing the neighbors (who I did not even know) so I called the cops. When the cops arrived I said to him in front of the cops, that I didn't even care about the $120, that he could gladly have it if he just gives me my furniture and leaves. I was so done. I told him I'd call the office and make the payment with my credit card. He again went ballistic and said it had to be cash. I told him he was being sketchy and the cop agreed. He finally told me not to worry about the money and that he'd move the stuff. He didn't want my credit card payment. If it wasn't cash he wasn't interested. He started unloading the truck and the cop stayed because the man looked angry and I was frightened to be with him alone. He then proceeded to literally SLAM my furniture onto the road. He was throwing my nightstands face down on to the road. I was horrified so I took out my camera and started recording everything. He walked over and asked me if I was filming him then refused to work and went and sat in his truck for 30 mins. The cop told him if he wasn't moving my furniture he had leave because he was blocking our entire road off. And he threw a fit about me recording. He finally decided to keep working. They didn't finish till past 11 pm. And he was insulting and laughing and making a mockery of it the entire time. Best of all he broke the majority of my furniture. I am beyond devestated. They tore my mattress, broke my bed, broke my daughters dresser, and left tape marks and dings all over my coffee tables and end tables. I am horrified. Not to mention how rude and unprofessional the supervisor was on the phone. She does not let you speak and keeps talking and cutting you off and was very insulting and belittling. I will see them in court!! RUN! ZERO STARS!!

Service cost: $2800

Pros- very nice people doing the actual move.

Cons- read the fine print on your contract--- these things will happen.

Extra charges for a long carry -my neighbor said she did not care if her house was blocked by the semi but movers said they could not legally park there and therefore I got charged for a long carry.

-it took a month to get my things.

-multiple things were broken- I am in the process of filing a claim.

-I got pressured to move early to accommodate the mover's schedule.

I would not use this company again. I would sell what I could and do the move myself.

Service cost: $3792

Stay away from this company. They pull last minute stunts that are beneficial to them but cost the customer additional monies. You have no option but to pay the monies or they won't deliver your things. The owner doesn't even have the courtesy to reply to any phone calls or correspondence. The claim for the broken items was never settled. Their delivery men were rude and lazy. My people basically unloaded the truck. They were 13 hours late in arriving at the destination claiming every couple of hours that they would be there shortly. How they stayed in business this long is beyond me. No conscience people.

Move size: Partial Move Service cost: $4448

I made moving arrangements a month in advance with Best Price Moving and Storage who told last minute they were not available for the day of the move and that someone else would be picking up my stuff. When Big Boy Moving and Storage came to pick up my stuff, they charged me $180 extra for stairs, which was something that was already worked out with Best Price Moving and Storage- I told them the amount of stairs I had and he gave me a price accordingly and now this new company decided to charge me extra. I paid it because I needed to get out of the apartment and moved that day and then I planned on calling the company to explain the situation and have them charge me less for the delivery portion to compensate for the extra amount charged, They said how do we know you didn't make a deal with the driver. What kind of company is this that they don't honor their customers because they are concerned about shady deals like that. I waited 2 weeks for someone to respond to my phone call about getting my stuff back, I honestly didn't know if I would even see my stuff again and if this was a scam and I needed to file a police report. Best Price Moving and Storage wouldn't help me with anyone of this. I made plans with them, they contracted my job out to someone who would do it cheaper and took no responsibility. That is a scam. My stuff arrived after another couple weeks broken and missing. The drivers made me pay them in cash and wouldn't let me see my stuff ahead of paying them which I knew was a bad situation but they had my stuff hostage. They also didn't warn me before taking my money that stuff was broken and that 5 boxes, a desk chair, a plastic tub full of pots/pans/kitchenware was missing. I should have called the cops to be there. Additionally one of the boxes had a mix of mine and another persons' stuff. They had clearly gone through our stuff and took out what was valuable and threw into this box what was not. I had a horrible experience with both places and would strongly recommend not using them.

Service cost: $1375

I contacted All-American Moving and Storage based on their quote for my move, and it was subcontracted to Big Boy Moving & Storage. They quoted my move for my truck and all my belongings for a little over $7000 from VA to WA. When they showed up, they packed up my stuff and then quoted me about double the price due to "more volume than anticipated" even though I had been very detailed with the original estimate. After speaking with their dispatcher and telling them to unpack my stuff, they agreed to $7800 for the whole move. I called the following day to ask why the truck-shipper hadn't shown up yet, and they told me (after they had shipped all of my belongings) that they don't ship vehicles. I had to jump through my butt to find a shipper last-minute because I was to report to a duty station 3000 miles away in a few days, and it costs more to do a last-minute shipment for a 6000 pound truck that is too wide to fit on most vehicle trailers. Also, I almost forgot to mention that the movers left a whole room of stuff for me to move alone with a little economy car, my wife, 2 month-old son, and 2 dogs. It was not fun, and completely avoidable had they done their job properly.
Once we arrived in WA, base housing was full, so the shippers held on to my stuff for a couple weeks extra..for $637, non-refundable and never negotiated.
Once my stuff was delivered, almost everything I owned was damaged, albeit most of it was cosmetically. I got estimates and took lots of pictures, as did the delivery drivers. The damages totaled around $8000. I filed all the claims exactly as they directed me to.
About 7 months (!) later, I received a claim resolution of $76. That is not a typo. $76. I am getting Navy Legal involved today, but no one is optimistic. This is only a small part of the story, not including things like how they destroyed my house in VA while unpacking to the point of needing a professional cleaner and a carpet company to repair their damages (which they refuse to compensate). They also lost my wife's elliptical exercise machine and loads of other things, which they won't compensate because their shipping papers were filled out so poorly that almost nothing was itemized unless I expressly required it (like my motorcycle, which they almost didn't even list). After I speak with Legal, I plan on going to the BBB about them, as well. They have cost me over $10k between damages and non-refundable charges that the Navy will not compensate me for. It also took months to get the weight tickets required for me to be compensated by the Navy for my move..with me calling them literally every day.
TL;DR : DO NOT UNDER ANY CIRCUMSTANCE LET THESE PEOPLE TOUCH ANYTHING YOU DON'T WANT BROKEN OR LOST. This company is malicious and opportunistic and uses underhanded and deceptive means to get as much money out of people as possible with no regard for their well-being. Absolutely no part of any interaction with them over the last year worked out as anything besides the worst-case scenario and their customer service is unprofessional and useless.

Move size: 3 Bedroom Home Service cost: $7800

I am the move in coordinator for a large senior living community. One of our new residents hired Big Boy moving and Storage to move her items from another state. I was verbally abused from the driver of the truck. Everyone who overheard the interaction was appalled. Even his co-worker stood there shocked. He was upset because I asked him to not block the drive, so ambulances could get in and out. He refused to move the truck at first and began yelling at me. If this is how they treat customers, people need to avoid this company at all costs.

Move size: 1 Bedroom Home Service cost: $3000