All Pro Moving Group LLC

This moving company will ROB you of your money with no remorse. We still haven't gotten any services from them, but yet they still have about $1300 from us. This is our ongoing story:

My family and I moved from Pierceville, Kansas to Jacksonville, Florida about two weeks ago. We were told by All Pro Moving that we would have a carrier coming to get our things on either May 25th or 26th. When the date was approaching, we were supposed to receive a call confirming which day it would be. We never received a call. When we called them, they were still unsure of the day our things would be picked up. Once again WE called THEM and were told our things would be picked up on the 26th. After trying several times to get through to customer service on the 25th, because we hadn't received a pick up time, we had zero luck. It wasn't until the 26th that we were told by the manager Lisa that the carrier for our move had backed out and they were in search for another one.

Lisa let us know that she would keep us updated, as we requested, because we were supposed to head out that day to move into our new home and start our new jobs but she DID NOT. Each time we needed an update we were forced to call her which she would never answer. After being told by Lisa that there were a couple possible carriers for the 27th but nothing set in stone, we had a little bit of hope. That was our mistake. This continued on for days where we would try several times to contact her and mostly failed to do so. She claimed that we couldn't get through to her on the weekends, but we only called during the week.

Next, she claimed that she had told us that there was no way our things would be picked up on the 27th which is not what she had said. After saying that, she said she could "definitely have someone by the 1st" but admitted that was far out (almost a week past our original move date). Well, now it's the 7th of June and OUR THINGS ARE STILL NOT MOVED. Once she had said she could get someone by the 1st, we came up with a new plan. We would move all of the contents of our house into the garage (because another person was moving into the home) and head out to Florida on the 28th. We informed the company that the 1st would now work for us, but as previously stated, our things have not been moved.

After not being updated on when our things would be picked up and reading some other similar reviews to our situation, we decided a refund would be best. I spoke to the billing department where they told me that they could only offer 50% of the money back either with or without still moving our things. With that being said, there was still no date given for when it would be picked up if we were to choose to go through with it (and pay and additional $2,000). I told them that it is unfair that we couldn't get a full refund after all we've been through and said that I'd most likely be disputing the charge with my bank if they couldn't accommodate. That was when the man from the billing department told me "Well tread lightly with disputing that with your bank because I've never seen a customer win. All the company will do is send the contract to the bank and these contracts are in favor of the company and not the customer." He also said he'd see what else he can do and we'd receive an email with the decisions within 24 hours, which we never received. The last conversation I have had with them was today when I was told by a customer service rep (I think his name was Richard) that by giving us a refund, it would be losing the company money. But it's alright for us to lose money right?

We have been given NO NEW PICKUP DATE. This company never calls us to check in to make sure we know they are even trying to find a new carrier. NEVER USE THIS MOVING COMPANY! Go to the BBB website and you'll see even more people getting screwed by this company.

Move size: 4 Bedroom Home Service cost: $1300

This company lied from the very beginning. I spoke with Chris T the lair, to arranged my move. He told me he had a three man truck that was moving a family from So Cal, so Colorado. There was enough room on the truck for my stuff, and the same people that pick it up will deliver it to me. That was the ONLY reason I decided to use them.

When a bobtail with two guys showed up, I asked about the three man crew, and they tell me they didn't know anything about that, they're just here to take my stuff to a local warehouse. I immediately called Chris T the lair, and got his voice mail.

Once the truck was loaded, the driver says, you're taking up more cubic feet than what was on the quote, and increased the price by $1500.00. Again I called Chris T the lair, and got his voice mail. I left him 6 voice mails over the coarse of three hours, and never got a return call.

I never told them how many cubic feet I needed. I gave Christ T the lair, a list of furniture, and he figured out how many cubic feet it would take. My list didn't change, but the cubic feet did. So Chris T is not only a lair, he also lacks the basic math skills needed for this job.

The rate I was quoted was a bound rate. That means it wasn't suppose to change. They even charged me $1500 for the bound quote.

When I called their customer service number to discuss Chris T's lie, they weren't surprised. They acknowledged he lied, and said there's nothing they can do about it now.

I've contacted them 8 times since they picked up my furniture. Nobody can tell me where my furniture is, or when it will be delivered. Each time I call, I get the same excuse. "we'll find out and call you back". I have yet to get a call back. The employees at this company all lie, and seem quite comfortable with it. That's tell you it starts at the top.

Two weeks ago they said my furniture would be deliver the following week. It wasn't, and I didn't get a single phone call telling it wasn't going to be delivered. As of today, they don't even know where my furniture is.

When you challenge them on their broken promises, they accuse you of being rude and hang up on you. I have never in my life heard someone say the truth is rude.

I suspect I'm going to have to hire an attorney to get my stuff and get a refund on the overcharge.

This company is running a scam. They intentionally under bid, knowing once they have your furniture loaded, there's nothing you can do.

If you are dealing with the same lairs I am, you can file a complaint here,

https://www.fmcsa.dot.gov/protect-your-move

I filed a complaint, but I'm not sure it will do any good.

Move size: Studio Service cost: $4500

The FMCSA ( Federal Motor Carrier Safety Administration ) regulates interstate movers and calls companies like this “Rogue” movers. They give an estimate and then hold your goods hostage so that you have no choice but to pay or they won’t give your stuff back. I have direct text messages where I asked that exact question if they were going to hold our goods hostage.

OUR MOVING NIGHTMARE

Around(blank)Ireached out to All-Pro movers and spoke with Rachel. My wife spent over an hour going through the entire house trying her best to explain everything in the house in detail. My wife was surprised that there was not a walkthrough or a video call.() repeatedly asked if Rachel needed dimensions for certain items, to which Rachel replied, “No honey, I’m good. We got you”. Needless to say, come to find out the estimate was underbid by over 10,000$. We stated that the military would only pay 15,000$ and that we didn’t want to go over that much. We would not have utilized this company if they would have given us a real estimate. The FMCSA ( Federal Motor Carrier Safety Administration ) regulates interstate movers and calls companies like this “Rogue” movers. They give an estimate and then hold your goods hostage so that you have no choice but to pay or they won’t give your stuff back. I have direct text messages where I asked that exact question if they were going to hold our goods hostage.

We were promised that they would show up on 27 or the 28th at the latest. The movers showed up on the 29th. They promised us that we would be done by 31. We did not want to have to pay additional rent on the place that we were renting and after we moved we still had to have the house professionally cleaned. When the first truck left on Monday, more than half the house was still in boxes and almost the whole bottom floor had not been packed yet. We were told two things, that the mover would pick up another truck the next day and that he would directly drop off the first truck in Fl, considering my wife had already left due to her report date in Fl. Neither of these happened; the second truck did not show and the first truck went to Fl and the goods were put in storage.

At this point is where all the shifting by both companies started. We were never told that we would be charged an additional 4000$ to All-Pro for their broker fees. All-Pro gave the contract to I-mover ( which I believe is out of FL ). I-mover is the company that would not release our goods unless we paid, and we had never agreed to the amount of money. At this point, we had not even heard a new estimate, At all! So you can imagine the surprise when we heard a new estimate of over 24,000$. When the second set of movers showed up late Tuesday evening September 1st, we were already into having to pay a prorated rate for rent, which was 4,200$ a month. To save time I will just say the first set of movers broke things, which were not reimbursed ( which we have already moved on ) and they spent a lot of time talking. So we paid for three out of four workers to hang out for two days and get paid. It took three workers an entire day to finish my daughter’s room, which did not have much at all, and a craft room where most of the goods were already in boxes and just needed shrink wrap. I also still have yet to find my daughter’s ipen which I had in my personal bags and two months later I still can’t find, so I believe it was stolen since I did leave my personal stuff out of my view for hours at a time. The second set of movers would not even start until we paid them 4000$, and we had already paid close to 10000$, 8000$ of which was in a money order. Half of our house was not packed and the other half was in boxes and this is when I-movers started to hold our goods hostage. I had explained we had never agreed to over 20000$ for our move. I was berated by one of the movers that it was my fault and that I made a mistake and underestimated. When I say berated, I am saying this mover aggressively confronted me yelling at me that it was my fault. Beyond unprofessional is an understatement. The second set of movers, after we were ripped off, went about their job and had to rent another two trucks. They ended up not finishing until 3rd and left about four large boxes worth of stuff which they had to pick up the next day. The trucks went to Fl and again went into storage. My wife had been in Fl and had already stated she was ready for the trucks to move the goods in.

We had to pay the third truck another 4000$ and we had asked every single day that we needed weight tickets, which they still haven’t provided. They gave us a basic ticket, not one from the truck. When I saw the mover in Fl, he again was yelling at me in front of the local workers that he had hired

FMCSA

( Federal Motor Carrier Safety Administration ) to warn others of the practices of this company. I only wish we had more time to thoroughly look for a moving company that wasn’t as shady.

Move size: 4+ Bedroom Home Service cost: $28000

My first experiences with this company were great. From the sales rep/ Office manager working to ensure they assisted me in checking other companies for their trustworthiness and capabilities. To when the mover arrived at my house on time and loaded up quickly and efficiently and great customer service. However the truck that was brought was too small even though we had less items than we estimated moving with them in the beginning due to having to rent a small Uhaul to transport my bar since they are unable to transport Alcohol. This freed up a full 15 foot Uhaul of items we loaded up. However since they didn't bring a big enough truck I had a couple rooms full of boxes and furniture that were left. When calling the company they said the best recommendation they have is to rent a Uhaul and they will reimburse me. So after almost 3 thousand dollars to rent another uhaul and trailer and shipping my car to Florida as well as me moving half my house on my own. On top of all that I was charged an additional 2500 dollars for them to finish loading the truck they had even though I had a binding quote.

Now this was the start of the down hill shit show. So the guy who picked up my stuff asked when I would like it to be delivered and we asked for Saturday. Saturday came and went we spent hours on the phone waiting to reach customer service (After hours does not seem to exist even though they say it does.) I was told that was a mistake the mover states it can take up to two weeks for the items to arrive (Which ok honest mistake on the first movers part however they had a full 26 foot box truck what's so hard about hiring someone to drive it straight to florida instead of unloading it and loading another truck?) Anyways moving on 2 weeks come and go and again takes hours of calling to reach customer service average wait time is 45 minutes to an hour IF you reach anyone at all. They customer service reps keep saying they have to call the subcontracted company and keep coming back with they don't know when they will send me my belongings. after nearly a month they give me the phone number directly to the company that has all of my property and calling them and All Pro I still am unable to get any idea of when I get my furniture and belongings or even where they are currently. HEre it is nearly 6 weeks in sleeping on the floor with no personal belongings. At this point I don't even know if they have any idea where my stuff is. I find it ridiculous I have to continuously call both All Pro as well as the company who has my belongings instead of All Pro taking responsibility and doing all of this leg work and working to track down my belongings. I hired All Pro I signed a contract with All Pro, why am I calling all these other different companies trying to find my own stuff when All Pro is responsible. Also the nearly 3k in extra expenses ( even more than that if I take into account the extra gass I had to buy for the Uhauls I had to rent) still has not been reimbursed and they keep saying they want to do all my reimbursements at once. I honestly don't believe I will ever get any of my belongings or any of the reimbursement they have promised.

Move size: 4+ Bedroom Home Service cost: $9285

Classic bait & switch scammers! Required I make a $1500 deposit via electronic check. I should of seen the red flags when they don’t process credit cards, but the sales man was sly and said all the right things to suck me in such as, “wow, I’m surprised I found a truck available. We better secure it right away before it’s no longer available.” I feel like a sap. He and I went through an inventory of what we were moving and he said, “a 20’ truck via uhaul will be too small for you, you’re going to need a 26’ truck. But then he told me the cubic

Good thanks feet of my inventory is 700, so on paperwork it was written up for 700 & I was quoted $4600. However, the day before the truck was to arrive, a “quality” guy called me. We went through the same inventory via a video call & he says that I need around 1200 sq feet so my quote jumped to $9000!! When I declined, they refused to credit me my $1500 deposit. I’ve spoken to 4 different levels of representatives to get my deposit back. The last representative said, “you’re not getting a dime out of us.” I tried to dispute the electronic check via my bank; waiting to see if this company fights the dispute or not. After all this, I did some more learning and found out a 20’ truck holds about 1000 cubic feet. So, since the sales man said I needed more than a 20’ truck, he was aware that 700 was lowballing to get me to take the bait. They know exactly what they’re doing!

Move size: 2 Bedroom Home Service cost: $9000

Very very disappointed. They had my 85 year old mother freaked out that she needed to sign ASAP. I thought my mom was dealing with a local company that walked thru her home as she had some others do. Right after i helped her give her credit card info over the phone (they called me in on a conference call) i called them back right away and they said they keep 15% of your down payment and it could take SEVERAL weeks to get the rest refunded. You don't even get 20 minutes to change your mind. And everything just went downhill after that. The NIGHT before expected pick up they call and said the estimate was off by $1,800.00. We were already paying them over $3,000.00 to take only a handful of items. They were only moving the heavy items and there wasn't anything on their list that was out of the norm. A normal size couch, a normal recliner, computer desk, etc. And they don't know how to do a closer estimate than that?? It was a horrible experience and to top it off the computer desk came demolished, the mirror to the dresser disappeared and there is a large tear in the material in the recliner. Sure, they sent a claims form but i can see i'm not going to get anywhere with that. Of all the mistakes i've made in life this was my biggest of not doing my homework before i let them talk and confuse my mother into locking in with them.

Move size: Partial Move Service cost: $3937

This is by far the worst experience I have ever had with any business as far as customer service goes, as well as actual services provided. I had booked a move for June 2021, and placed a deposit prior to that date. Initially the quote and conversation with the representative was great, and I had high hopes for the company. However, a day before the move date they called to go over inventory. The cost increased significantly because they stated I would require additional space on the truck. I had to direct deposit the amount from my bank account, as I did not have any other option. The moving truck never arrived. I spent hours and hours (and this is not an exaggeration, I have screenshots of the phone call lengths) on hold with the company and was never able to reach anyone in their "after hours" or "emergency" service line. I eventually had to rent a U-Haul, and my 62-year old mother and I had to load the truck ourselves and drive it to my new location. I called many, many times afterwards to see if I could get a refund for the deposit, as well as the additional money that I had deposited. The company refused to refund the additional money, stating that "it had already been distributed" and that they were not responsible for it as the trucking company is a third party. They finally sent me a agreement form to get my initial deposit back. However, instead of crediting my credit card back, they said they had to do it via check. I waited months for a check to arrive, but it never arrived. I called many times, each time getting false promises of a call back, of a new check being written, etc. Finally, I called again and the manager told me that the account was closed and no other check would be written. When I asked why, he would not give me any real answer, and just said that there was nothing else to be done. After reading other reviews on this company, I wish I had done more research prior to booking. I cannot quantify the amount of stress that this company has put me through, and I have lost thousands of dollars because of their poor organization, their compassionless customer service, and overall poor management of the situation. Please save yourself the time and your money, and book with someone else.

Move size: 1 Bedroom Home Service cost: $2600

I echo the same experience as many. I was treated great and quoted and promised the moon.

When the time came for pick up, keep in mind I booked months in advance, they tripled my quote. Customer service and the great treatment when booking originally turned into bullying and harassment. I was cornered. I HAD no other choice to move forward.

The "moving company' picked up; it was not a company, it was some guy in a white enterprise truck who quadrupled my quote; again I HAD to move. The men who picked up my items reported they were hired of off a craigslist add!

They dissaperared my items; telling me I had to pay more or they would take up to 30 days to deliver. I ended up paying an expedited fee to get my items on a timely manner.

My items were destroyed, boxes literally upside down, and broken item that I lost count. Supposedly they are insured; when I attempted to do this claim, they reported they do not do claim. That I had to go through the driver (the Craigslist people!).

I called and attempted to this with no success. It has been months and I have no resolution.

This company breached the contract by not setting back up broken down furniture, not having an insurance to claim damaged or lost items, and hiring people from craigslist.

I cannot believe they are still up and running after so many negative reviews and damage to society.

The owner and employees should be ashamed for running this scam; they are playing with peoples lives and finances.

Move size: 1 Bedroom Home Service cost: $9000