All My Sons Moving and Storage

I just needed to move some items into a POD on my driveway. I agreed to a 3 hour minimum (@ $100 per hour). They informed me that one hour would be spent driving to and from my address. I was scheduled for 12PM to 3PM. They never showed up! No call, No nothing. I repeatedly tried to contact them (both Justin who confirmed the move the day before and their corporate number). No luck. I left a voice mail for Justin and got caught in an endless loop on their corporate line. Around 7:30PM I get a call that they are on their way. I already moved the items myself in the meantime. Sweaty and tired, I told them to forget it at that point. Do not trust these guys. Their folksy image is just that, an image made of fluff. Looks like I saved myself $300. All My Sons, you get nothing!

Service cost: $300

The two packers came by and immediately told us that all our household items could not possibly fit in the largest U-Haul and largest trailer we rented. They ranted about how much larger their truck was. I told them we had more items in a storage unit and they said to forget trying to get those in. They proceeded to pack all the boxes we had (very nicely though) and then started with the furniture. I protested that by using all the boxes there was nothing to fill in the holes (I used to pack trucks for a living). An argument ensued. They packers were dismissed. We unpacked some of the boxes, put in the furniture, filled in the boxes, got the items from the storage unit and packed all those. Only 1 love seat did not make the trip and nothing was damaged.

Service cost: $200

Horrible company with horrible customer service. I called to get a quote and schedule a move and the representative was quite courteous and seems knowledgeable about the services being offered. I scheduled the service for the next day and provided payment information for deposit. The estimated amount was $450 for the move. However, I was contacted a couple of hours later and a manager stated that the representative provided inaccurate information and the correct price would be between $1500 -$3000 which is absurd. They also took it upon themselves to cancel the appointment stating that they didn't think I would be ready by the next day. If you're packing and moving me, what do I need to be ready for? The lack of professionalism was unreal. However, after reading the reviews from others, it was a blessing that I didn't go with this company. They are not business professionals, they are a group of brothers who are trying to make pocket change, not real money. Real customer service result in real profit and allows you to expand your business. The customer service shows that this is the kind of business that will continue to receive only enough to keep them up and running.

Service cost: $1500

Misleading about charges. Disorganized? We called to inquire about having a piano moved. One mile, they said it would be an hour. They failed to mention the 2 hour minimum charge and one hour for travel. What was expected to be less than $200 ended up being more than $400. They also gave us a working window time from noon-3pm, then called us at 10am because they wanted to finish their work day early. We were not available, so we had to wait a day only to be poked. Ridiculous. .

Service cost: $460

Several issues with this move 1. I was given a verbal estimate only and overcharged significantly at time of delivery. 2. Missing household items 3. Damage to several pieces of furniture. Most of it ended up going to the dump due to amount of damage. 4. Mattresses not covered therefore covered in dirt in grease. Had to be thrown out. 5. Boxed including wardrobe boxes and rubbermaid totes crushed with items damaged inside.  6. Delivery of other people's household items. 7. Lastly, driver showed up without paperwork. I was not provided a copy of bill of ladding and several of my items were not tagged. Worst moving experience ever. I will certaintly never use this company again. Very unprofessional service from start to finish.

Service cost: $2300

All my Sons tried to overcharge me by billing me for 6 hours instead of 3.  When I tried to argue about the bill amount, they left with my household goods and the $550 I had given them (not including a $100 nonfundable deposit) and stated I would be charged a storage fee for every day the held my property.  They have my money and my property and so far, I have not been able to get help from any government agency to get my property and a partial refund.  Do not use these guys!  RUN!  All MY Sons are thugs that seem to be extorting people with no impunity!

Service cost: $839

The movers insisted on wrapping in blankets even $5 items and did not remove them causing an $800 additional fee. I moved a 3-bedroom home only 10 miles to a storage facility and my invoice was in excess of $2,500. Company led me to believe majority of expense would be based on hourly labor charges and never gave me a pre-estimate of total charges, what I later learned was a violation of state statutes. Labor was 4.5 hours, but many additional charges were added. Movers were courteous and did a good job though if you are willing to pay out your nose and be ripped off.

Service cost: $900

GOOD: After my first exploratory call for a local (10 minutes away, to storage unit) move (partial household, office furniture and big workshop tools), the sales force was relentless in making me feel special, calling me every other day so they could schedule their “best crew” just for me, and promising to be with me “every step of the way”.

The 3-man crew showed up on time and performed satisfactorily, though it was an awkward situation when they started talking about their tips before they even started working. This crew worked hard, took reasonable care, used runners on the floor, acted responsibly and conscientiously, and was polite. I have no complaints about the crew’s work.

BAD: Once I gave All My Sons Moving & Storage the $100 deposit, I didn’t hear from them again. They said they would call me two or three days before the move to work out details; but I had to call them one day before. If I hadn’t called them less than 24 hours before the moving time, no telling when I would have heard from them.

I was assured in advance that 4 movers would be there, for maximum speed and efficiency. But the morning of the move, Jason at the main office called me to say one of the movers, “a great guy,” had a family emergency and couldn’t make it. At least Jason reduced the labor rate from $179/hr to $159/hr. When the 3 movers arrived, they promptly started grumbling about the 4th guy, who they said partied so hard the night before, and got so drunk, that he didn’t show up for work. The remaining 3 guys grumbled about having to work harder to make up for the missing 4th man; also, I had to take the place of the missing 4th man in moving a couple big pieces.

UGLY: The quote I was given was based around the main cost, the labor rate. It also cited various added costs: 1 hour travel charge, 12% fuel surcharge, $100 extra charge for the gun safe, packing materials charge “based on usage” (unspecified basis). All the specified charges were acceptable to me, leading me to expect $800 - $1,000 total. But when we arrived at the storage unit, the foreman showed me the charge: $1,598, including $610 for packing materials (paper pads, shrink wrap and packing tape). I immediately challenged the packing materials charge as outrageous, so the foreman phoned Jason the manager for me. When I complained to Jason, he kept rambling about how careful they are about using padding, because they are professionals and wanted to protect my furniture. But he never explained why TWO packs of paper pads cost ~$600. After my continued complaints, Jason reduced the packing materials charge by $46, to $564 (for two packs of paper pads, shrink wrap and a few rolls of packing tape). Instead of $800-1,000, the total cost of my move was $1,465 … plus tips for the 3 workers. Now I’m having to spend my personal time writing bad reviews and filing a complaint with the Attorney General’s office.

BOTTOM LINE: I will NOT be a repeat customer of All My Sons Moving & Storage. Ever.

Service cost: $1565

I hired all my sons moving from the I-10 location last week. The contract was $333 for a 2 hr move of less than 20 items (dressers, beds, w&d,etc.) to a house 10 minutes away. Final bill, $570.
I called to complain and received rude attitude but a $55 reduction. That's still $515 for the slowest movers ever. On 4 different occasions, I found the movers chatting inside the truck when I could not find them in the house. I did all the prep work, disassembling beds, covering mattresses, making room for furniture. The move was easy, from a one story house to another one story house. What a scam! Move slow so they can justify overcharging the customer.

Service cost: $515

I was promised that all my possessions, including antiques, would be wrapped carefully and packed. All my wood furniture was to be shrink wrapped.
What I got was a crew of temporary helpers, apparently not drug tested. My things were not wrapped as promised and just chucked into the truck. Many things were broken or lost upon unpacking. A treasured china cabinet passed down from my Mother was broken and left me broken hearted. There are items that I cannot find still to this day. Probably stolen or "lost".
After paying more than $5,000 for this move from Utah to Nevada and signing contracts assuring me that I would be reimbursed for anything broken, I called the company and was treated like an idiot and even threatened if I attempted to try and collect for the lost and damaged items. I seriously felt like I was dealing with "The Mob".
This was already a very vulnerable time of my life and was made much worse by this experience. I even tipped the workers generously($50 each) before I saw all the broken, scratched furniture. A girlfriend of one of the workers sat in her car in my driveway, smoking and complaining the whole time the guys were "working".
What a nightmare.

Service cost: $5000