All My Sons Moving and Storage

I have moved 3 times in 3 years and I am accustomed to professional, fast and capable movers. All My Sons did not disclose to me, first of all, that their guys would show up "sometime after 11am" and I should be content to wait all day for them. When the guys did show up, they were clearly untrained. They were by no means professional movers. They were ploddingly slow. They tore the trim off my dining room table. They very nearly tumbled down the stairs several times. They did not have the proper gear or capability to move my sofa or lazy boy. They WERE warned that I lived in a 3-story home. The move ended up costing more than twice as much as I budgeted because they were untrained and extremely slow. And to top it off, they had attitude and were rude. Now I have to hire CAPABLE movers just to move my 2 pieces of furniture! NEVER AGAIN WILL I USE THESE MOVERS and I encourage anyone who reads this to stay far, far away from them!

Service cost: $460

Movers said they required a 200 dollar deposit before the move, which took 4hrs.The rate was quoted at $98./Hr.They claim the final charge was $655.00 A 263 Dollar overcharge.I called and e-mailed the merchant. He said that if I wanted to receive those funds from the overcharge. I needed to sign a waiver releiving ALL MY SONS of any responsibity and only then would he send me a check for fifty dollars.. Capital one called me about the charge.However they said it needed to be settled with the merchant.Its obviously a scam.Do not patronize All my sons Las vegas..

Service cost: $655

Was orig told would take 2 hrs to move at cost of $400, so I told them to come at 11am. The guy who showed up was nice enough except he would never listen to my direction & items got broken. I was going to a seperate storage place & they loaded the locker all wrong which then forced me to acquire a 2nd locker which in all the move ended up costing me $2700, 12 hrs and I still have broken items. I tried to work w/them directly & was told to buzz off, went thru BBB & got no where. DONT USE THIS COMPANY.

Service cost: $2700

I will start with saying that I was happy with the movers and the move. The original quote was also good. However, during the unloading Montgomery called to say that an adjustment to the cost was due All My Sons. The moving time was taking longer than he first quoted, and it was in the contract that a 10% extra charge would apply. I can understand quotes sometimes needing to be adjusted, but his attitude was horrifying and threatening. He said that the truck would be locked and until the additional money was paid we wouldn't get our items. So I paid.
This company is not to be trusted.

Service cost: $4000

Very disappointed in the damage that was caused to some of our items. For example, damage was done to my bicycle's chain guard. It appeared that based upon the damage, the movers did not secure the bicycle well enough to ensure other items would not dent the chain guard. When we informed the movers (on site before they left), one of the movers told us he believed it was there before they handled it, which it was not (the bicycle is from 2006, was hardly ridden and well cared for because of it's sentimental value). Due to the company's policy of the customer paying the first $250.00 on any claim, I doubt they will be covering any of the cost of repairing it (if it is repairable). I have not heard back as of yet regarding the claim so cannot comment on how it was handled.
Because of the detail on the chain guard, I doubt it will be able to be completely repaired back to decent condition. I will likely have to take it to a body shop to attempt to repair the damage caused by a local move.
Bottom line: Was very disappointed by the seemingly lack of care taken to ensure important items are not damaged.

Service cost: $395

We had the unpleasant and unforgettable experience of using All My Sons to move in July of 2009. The move was estimated to be a 3 hour move for a one bedroom apartment and 2 movers would be sent to move us. They made special note to tell us that our items would be wrapped carefully with padding and would be taken care of.

Our time was rescheduled the day before, but that wasn't a big problem. What was surprising is that 3 people showed up. I had high hopes that we would get things done very quickly and I would be happy with the service. Our move began smoothly enough, but it seemed to be taking a lot longer than estimated. That's when I noticed that only one person was actually doing anything. To be fair, the driver was only supposed to be there as a driver, but he was occasionally helping. One of the movers was often sitting on the steps of the truck, not helping at all. The third guy was visibly trying to pick up the slack. That's when the first bad thing happened. Our solid wood dresser, being loaded by just the one guy, slipped on the loading dock and cracked the dresser. The driver went on to say (about the guy not working): "If I had known he worked like that, I never would have brought him".

Three hours later, we were finally loaded. I was relieved when the driver said there was second crew that was going to meet us at the destination to unload to try to make things easier. The bad news is that the apartment freight elevator stops at 7PM. The company at least had the decency to store our items overnight at no charge.

The next morning came around, and the same driver came back out with a new guy. Our promised two people had dropped to just one. The bright news was that the driver let us know we weren't going to be charged for that days work.. until the company called and charged us for that days work.

After the unloading, we had two bookcases that were destroyed, the afore mentioned dresser cracked, scuffs on appliances and a chair with the back broken off of it.

I sent this entire story on to the manager at the company and never received a response. I finally went to AmEx and disputed most of the amount to what I felt was a fair arrangement. In the end, they wanted to charge us $991 for 9.75 hours of work for a 3 hour job.

This is not the company you want moving your things. They are unprofessional, inept, sent inadequate help, provide unrealistic estimates and charge you after saying they won't. In short, never, ever, ever, use this company.

Service cost: $992

Wow, where do I begin. Internet calls them a top-rated moving company? Not by a long shot. We moved previously with Allied Van Lines, and they were excellent, All My Sons does not even come close to competing with the quality of their service, and we payed the same amount!! They were late and unprofessional, we payed for the full packing service, and the packing was so poorly done, it looked like it had been done by a bunch of 12-year-olds. For example, light bulbs packed at the bottom of a box, candles placed in a box without being wrapped so they were dented and scratched, plates broken, toys stuffed into a box too small so the top was smashed down, our mattresses were not properly wrapped so they were badly scuffed up and dirty..I could go on and on. It was pathetic. When it came time to unload, there were only two workers, so it took all day, they did not set up our beds and other furniture like I was told they would. There are also some rails missing that we need for my dresser with mirror, so now we are unable to put that back together. There were a couple of small bookshelves that were completely smashed and destroyed. The entire service was done so carelessly, I wonder how this company stays in business at all. Very disappointing to have a service so poorly done and pay as much as we did..they did not discount us hardly at all, even though they knew about all the damaged items, and the follow-up was non-existent. I had to keep calling myself to take care of the claims process. I would certainly never use them again, nor do I recommend them.

Service cost: $8500

I was moving my grandmother from an apartment at senior living to another apartment on the same campus and then take remaining items to a nearby storage unit. Movers were late (supposed to arrive at 9:00 a.m.). I didn't get home until 2200 and move had not been completed. Move dragged on and on. I kept trying to speed the guys up because we had time limits and I even helped by moving stuff closer to the door. We finally had finished moving stuff in her apartment and were off to storage unit. I got to unit probably by 9:00 p.m. and waited and waited and waited. They finally rolled in at almost 10:00 p.m. staying they couldn't read the address on the form and had to return to get address from my mother. Then before unloading truck they wanted me to pay. However they didn't have a phone so they wanted to use mine, which had died. So we drove to nearby gas station while they tried to call company. No luck so I said let's just go to my house which is nearby. They called in, but at this point the storage place was closed so we couldn't return. They took stuff back with them and stored in their place and could not deliver until the following week. My brother was due to come up that weekend to get some stuff so he had to go to moving company's unit, about an hour away. I was not impressed with the way they moved some of the furniture, holding by the feet, etc. Movers complained to me about poor treatment by company. It was a very long, hellish day for me and my grandmother. I would never use this company again. Also, one item was damaged (cedar chest), although they did pay for repair. Whenever I see their moving truck I get flashbacks to the move from hell.

Service cost: $1200