All My Sons Moving and Storage

Do Not Use! Do Not Use! Do Not Use! Do Not Use! They charged me $1600 to move me 15 miles and didn't even get everything. They damaged $300 of my stuff, damaged $500 of walls and baseboards, stole my granddaughters PS4 ($400), $300 cordless drills and batteries, $700 chainsaw, and charged me for bubble wrap and tape that was very unnecessary. They also damaged the door of the climate controlled storage company and I caught them breaking some of my stuff and trying to stuff it back in a box and hide it. However, they did it all with a smile. Filed a claim and never heard back from them.

Move size: 3 Bedroom Home Service cost: $1600

To start, our movers were VERY unprofessional. Two of them were making loud inappropriate noises as they went up and down stairs in which I could hear them from inside the apartment with the door closed. Also, they took at least 5x 10-minute smoke breaks while I was paying ams hourly. I will NEVER use this company again. In addition, the movers managed to damage about 50% of the items that they touched. I have a new dresser and new table set that was clearly dropped and not properly protected. They both have gaping dents in them. Also, my other dresser is completely destroyed from them dropping it.Management should be ashamed of what I experienced last weekend. Please save yourself the heartache and DO NOT use ams unless you want the worst possible service and most of your stuff damaged.

Move size: 1 Bedroom Home Service cost: $1000

I thought this move was going to be easy. I packed everything myself all they had to do was move my belongings from my house to a storage unit bout 1.4 mlles away. I was told $150 an hour and that was it. At end of move I was given the price which exceeded way more than the $150 an hour. Come to find out I was charged $205 for packing materials. I packed my own things, didn't ask them to do nothing extra especially without telling me. They put what I packed in there bigger boxes, like why are you packing what's already packed? Then once they was "so called" done I was told everything isn't going to fit in my storage and they filled it up all the way to the top. They left my things that didn't fit sitting there, said goodbye and left. When I went in m storage they filled the front all the way to the top to make it look like it was full and once we moved that stuff there was clearly room left. When I moved all my things out of storage there was a tv missing the book and remote was there but no tv. And of course they was so in a rush to leave the truck was already closed up so I didn't get a chance to make sure everything was out. The guy in charged stayed on the phone with personal calls, the new guy was just lazy and the third fellow was asking for things I was throwing away. Guy in charge also offered me side job when I was ready to unpack and move to new home. I filed claim and of course they offered me $30 for the loss of the tv. 60 cents per pound. This is unacceptable! I didn't even want money they could have just got me a new television. I want o pursue this further but don't know how or if its really worth it. It wouldn't have bothered me so much if it was one of the tvs that I bought but this was a Christmas gift from my son.

Move size: 4 Bedroom Home Service cost: $1105

I had a short, simple move that involved 4 heavy boxes and household furniture. The boxes were loaded first then all the furniture. Drove the goods less than 10 miles to new home. They unloaded the truck and it appeared everything had been unloaded. These four boxes where to be brought upstairs and upon reviewing the room they appeared to be all there but since I had moved other boxes into that room it wasn't clear until I unpacked that I was missing one of the boxes they moved. One week later when I finally unpacked this area it was identified that one box was missing that had inside it 3 large photo safe boxes filled with family photos that are not digital. I immediately called the movers and explained that I was missing a box. They stated they didn't have them and the truck was empty. I asked them to interview the three crew members that handled the job as they should know where the box is. They all deny that a box was left on the truck. I believe they have thrown out the box but I have no proof other than I am missing this very important family information. Jenson then Ops Mgr was terrible and dismissive about my concern. When I finally spoke with Paul the General Mgr he seemed more engaged to solve the situation but upon doing his followup had no solution to the situation. Do not use this company they can't be trusted!

Move size: 3 Bedroom Home Service cost: $1200

All My Sons moving and storage was contracted to move a two bedroom apartment fifteen miles down the road. The estimated completion time was 2:45 pm. I was being charged by the hour for this move. During the move, the employees handled my belongings carelessly and damaged several items. At approximately 4:30 pm I inquired about the delay, at which point two of the three employees became verbally abusive to me. Additionally, they began throwing my belongings off off the truck into the yard and yelling profanities at me. I believe this company was attempting to cheat me by using stalling techniques and displaying blantant negligence in the handling of my belongings. Adding insult to injury, I am a disabled individual and had great difficulty in moving my items left in the yard I am horrified and in disbelief of how I was treated by All My Sons Moving and Storage.

Move size: 2 Bedroom Home Service cost: $969

I called to get a quote and I was told that I would be charged $109/hr and that would include mileage and any sort of materials such as mattress pads and such. I wasn't sure on if I wanted to use them, so I told them I would discuss it with my roommate. From that day, up until I booked them, I was berated with text messages and calls three times a day. I even told them once that I was insanely sick and that they would get a call from my roommate. They continued to call and text me thrice daily.

One the day of my move, the movers were late. They called me fifteen minutes after their two hour window had passed, letting me know that they were just now on their way. Once they arrived, we had nothing but trouble. One of the guys was always missing and the other guy spent the entire time complaining about anything and everything under the sun.

It took them two hours to get only HALF of my two bedroom apartment in the truck. The one guy complained the entire time about us moving to a second floor apartment and told us he'd be taking a break to get a drink.

Once we got to our new place, which was ten minutes from our original one, my roommate and I had to wait half an hour for the movers to actually show up. The movers were given specific instructions. All of my boxes had my name on them, and the rooms were also labeled and all they had to do was match up the room and put the boxes there. This was apparently too difficult of a challenge for them.

They told us that they would need another guy to help move my roommate's bed up the stairs and into the apartment. I will admit that my roommate's bed is large and difficult to move. The other two movers showed up and they were the ONLY two who moved the bed into the apartment.

When they finished, the man who kept disappearing gave me my quote and it was $300 more than what I was quoted on the phone. There were many hidden fees that we were not made aware of. We were charged for their fuel, an extra half an hour that they didn't work, as well as packaging materials (which once again, I was told was included in the original quote).

Originally, I told my roommate that we would unpack a bit before I called and had a conversation with management to get a partial refund. Both of us we went to start unpacking before we realized that none of the boxes were in the appropriate rooms. The movers had just given up and had left everything in the living room. They had even ignored the boxes that were marked fragile, and stacked various boxes on top of them.

I instantly called to complain and was put on hold twice before I was given to the director of this team. I explained my situation and he called me a liar. He said 'that this highly unlikely, since he had sent out his best two guys and they were highly experienced.' I even explained that the crate that had my video game consoles had the top shattered and many of my games were bent. My demand for a refund was ignored and instead, I was told I would receive a packet within 24-48 hours to receive some sort of reimbursement. This was two weeks ago and I still have not received said packet.

When I returned to my old apartment, we found out that they had damaged the walls as well as hidden about twenty small boxes in my roommates bathroom so they didn't have to move them. They caused thousands of damage to our belongs and we still have not received compensation and their movers and management are entirely unprofessional.

Move size: 2 Bedroom Home Service cost: $750

They were five days late from promised and checked on  delivery date which caused us huge added expenses and much stress us all but especially to the 95 yr old woman whose furniture this was. This was due to truck breakdown, but instead of renting a truck and continuing to haul the load (other companies said this is what they do), they let the trailer sit around for three days in southern GA while waiting for a part. They were very unresponsive to our complaints.  I would never use them again and would advise using almost any other company.

Service cost: $2295

We originally hired All My Sons for a large move from our seven room home with garage to two locations.  One stop was to an apartment two streets from our current home and a second stop was to a storage location in a nearby town.  We were quoted $135 an hour for a three man crew, including a one hour travel fee.  When Al at the company called to confirm, he quoted me $140 an hour for the three man crew.  When I began to question this, he quickly went back to $135 an hour.  The crew showed up about a half hour late, which I was not too concerned with, especially after we saw that once they got to work, they worked in earnest loading the truck with boxes and furniture, only stopping when we suggested that they stop for some lunch, which we provided.  The furniture and boxes were delivered and the crew was paid about $1500.  After about a day, we needed to have some boxes and miscellaneous items moved to a storage unit in the next town.  I spoke with a lovely woman (I think her name was Jennifer.) at the company, who told me the size of the job warranted a two man crew.  The cost would be $120 an hour, plus travel.  The day and time was set.  The day arrived and I received a call from Al who told me he was sending a three man crew. I told him I arranged a two man crew with Jennifer for the move and unless he was eating the cost for the three man crew, I did not want a three man crew.  He told me he had a crew on the road that was ready to come.  He did not want them to have to drive back to their headquarters to drop off a guy so I could take it or leave it for another day.  I told him that was not acceptable.  I couldn't wait for another day.  The move could not be put off and this was not a good way to do business if he wanted to keep his customers.  He said take it or leave it.  I asked him what choice was he giving me.  He said take his crew today at $135 an hour, plus travel or schedule a 2 man crew for another day.  Since I had to move the stuff that day, I did not have an option and I told him that.  I told him this was a crappy way to treat his customers.  He yelled and screamed at me and told me he was giving me options!  I reminded him I already gave him $1500 of our money and we would need a moving company in September for another big move and if he wanted our business, he should think about how he was treating me.  He just continued yelling.  I had no choice but to take his three man crew.  They came and worked hard despite having already put in a full days work elsewhere.  I was charged the full $135 an hour, plus travel for a total of $464 for a tiny move to a storage facility (ground level) in the next town.  You should also know that they charge a 13% fuel surcharge.  The next day I was sent a survey via e-mail about the service provided.  I spelled out the whole experience for whomever would read it.  It is supposedly a family run business.  The blurb the person who answers the phone (Jennifer) gives you is very convincing about how they "care."  It has been over two weeks and I have not received an e-mail or phone call from them acknowledging what happened.  Nothing to indicate that they "care."  I strongly advise against using this company.  In closing, they have a strange payment policy.  The movers arrive and ask for your credit card.  You give it to them and they immediately charge your card the estimated amount they think the move will cost.  When the move is over, they calculate what it really cost and credit or charge your card more.  In both cases, our card was credited.  GO ELSEWHERE FOR YOUR MOVING NEEDS.      .

Service cost: $1950

Another moving company moved us 123 miles in six hours. The quote was right on the money and the movers were professional in every aspect. That was NOT the case with ALL MY SONS. They did not keep the original appointment and made me re-schedule for earlier or later. The end price was $978.73 before they would unload the truck. Initially, they were covering everything and using excessive tape. When they realized I was upset about the amount of time it was taking, they quit wrapping things. I ended up with scratched furniture and they were rough with my appliances. When I complained to Joe, the manager, about the excessive charges, he took off $78.73. We had no funds left to buy anything for our grandsons for Christmas and barely enough for gas and groceries for two weeks. ALL MY SONS ARE SCAM ARTISITS. BEWARE!!

Service cost: $445