All American Moving and Storage Inc

I also asked this mover about my damages. They told me since they didn't move it, they weren't responsible for the loss. Yet they are the ones that brokered out my job. According to FMSCA, they are not brokers and therefore are not permitted to broker out a load. I had antiques damaged. A tv stolen a sleep number bed damaged, a vanity taken apart improperly. The mirror was literally ripped from the base. The company was supposed to come load on June 9, 2017. They didn't arrive until June 10, 2017. The truck that brought my furniture had a worn off Doritos picture on the side of the van. The whole move was a nightmare syarting on June 9, 2017. I booked my move in March 2017 wirh All american movers.

Move size: Partial Move Service cost: $4800

These people at All American Moving and Storage are unscrupulous liars and thieves. Although JORDAN, confirmed our move the day before, the truck arrived FIVE hours late. I called the driver numerous times throughout the day and he lied every time, saying he was only 40 minutes away. JORDAN, refused to take my calls all day despite my desperate messages about my 95 year-old mother being weak and hungry. When the driver finally arrived, he was agitated and wanted to reschedule. He agreed to do the move when he saw it was only a small amount of stuff to move. BUT, he refused to unload the truck unless we paid in cash. He claimed that he couldn't take credit because the office was closed and JORDAN couldn't make the necessary approval. As soon as he got our cash, we heard him talking to JORDAN. JORDAN needs to be FIRED and nobody should every use ALL AMERICAN - the worst company ever.

Move size: 1 Bedroom Home Service cost: $600

First I would like to say that moving is very stressful. I’m the service industry myself and all have to say is this company provide more then just a servcie. From the office staff of Jordan and Bill these guys made me feel so comfortable. They were so detailed with my entire move. They sent an estimator to my home in Pembroke Pines to move me to my new home in plantation. The movers Anthony, Roosevelt, Andrew, Shaun, lael, and Vinny were so professional and efficient. They took so much care with moving my stuff. They work hard and packed everything and labeled every box. You pay for what you get. Spend money and have it handled by all American moving and storage. Thank you Jordan and bill! Great service!

Move size: 2 Bedroom Home Service cost: $2200

Our moving team of 3 young men made moving so much less stressful. They were professional, polite, careful, organized and thorough. Our move included a stop to drop off at another location and they were gracious and very considerate of timing and my expense that I may incur for the addition. The gentlemen worked through the rain and challenging traffic of Miami to get this move done for us. The break down of the cost was thoughtful and easy to understand. This was the DREAM TEAM for movers.

Move size: 4 Bedroom Home Service cost: $950

All American Moving and Storage refuses to refund my $200 deposit although they never provided any service to me. They gave me a quote for my move from Port St. Lucie FL to Tampa FL which was $510. When the driver got to my apartment, he said I had too many boxes. I told him it's ok, if he takes only the furniture and the amount of boxes that was quoted. He started making excuses that he doesn't think it will fit in his truck. I offered to take only my furniture and he refused again be saying he doesn't have enough blankets .. He was speaking to the supervisor and I had a feeling they were trying to change the price and wanted to charge me more. He said he could come back tomorrow and will call me later that day to tell me what time he will be at my house the next day. He called, and we agreed that he will be at my house around noon. The next day I was not able to reach him and he did not show up. I tried calling the company and the owner Chad told me that the truck will come back for $1200. I refused and told him to refund my money. He responds to me that he "doesn't feel like it". I told him that it is illegal to keep my deposit because this company hasn't touched or moved anything in my house and left me and my 4 y.o. child stuck at the apartment for two days when my lease had expired already. He laughed at me and said he doesn't know when he will refund my deposit. I tried emailing and texting the agent who I was in touch with originally, but did not receive any responses. My deposit was never refunded. I had to hire another moving company to be moved on a very short notice with my child and it was extremely stressful for both of us, as I am a single mother and don't have a lot of money to waste, especially when they gave me a quote on paper with price and delivery date, and then decided to charge me $1200 for the move. I never received my money back and will be filing a formal complaint with the Attorney General Office.

Move size: 2 Bedroom Home Service cost: $510

ZERO STARS, if possible. The other negative reviews you'll read here are accurate and mine is just another one to add to them - including the naming of specific employees.
Please, do not hire this company.
It is moving day and I am currently waiting on a truck. I have had no communication from the company after scheduling two weeks ago. I have had to call the company three times this morning to figure out what is going on. My husband took a day off work for this, and so far, no results. I've got a baby at home, the entire house packed up - by myself since my husband is working in the city we are moving to - and another child I'll need to leave to go pick up from school. The day is almost halfway gone already. I do not appreciate the complete lack of communication from All American Moving and Storage (to be transparent, they apparently have it logged on their computer systems that they called me twice yesterday, but I have no missed calls - and no on left a voicemail, if they did call, trying to confirm the move I scheduled with their company for the next day..), I haven't received any follow-up emails, calls, voicemails, or text messages. And I am starting to panic. I simply find this lack of organization and the feeling that I am completely left in the wind about this big event in our life to be totally disconcerting (that means it all makes me feel really, really uncomfortable), and I have lost any potential trust and faith in the abilities of this company to be professional.
If I were a part of the All American Moving and Storage team, I would like to think I would understand how disruptive moving is to the families and try to make sure the whole process was as considerate as possible on our end, because, you know: customer service, and money, and livelihood, and all that.
UPDATE: I just called to cancel the move, because this is just ridiculous - especially after reading other reviews specifically mentioning Jordan, who happened to be the one I was speaking with the most, and how truly rude and uncaring he was to other customers. I told him I had no faith in the company's ability to handle our move with care, that their lack of communication was appaling, and their customer service showed how little they valued the people who paid them money. Jordan said "But you gotta think about the rain, Ma'am - I got people waiting three hours on trucks to be unloaded because of rain, think about that. I can't control the weather. It backs everything up. You gotta think about that." I let him know that my issue had nothing to do with the weather. I take umbrage with the way the company has handled everything - and no one mentioned rain or weather or a reason for things being "back up" before this..that's the poor communication piece I'm talking about. So, once I said that, Jordan decided it was appropriate to try to turn this into an argument, "Who didn't communicate with you? Oh, let me shoot you an email showing you that we called you and that YOU didn't answer and YOU didn't communicate with US." So, NOW I receive communication. NOW they are able to send emails. When I told him earlier that I had not been contacted at all, he said their computer log showed they had called me twice yesterday afternoon, and that I should have received a text after that. I have no missed calls, no voicemail, and received no texts. But now that I am a dissatisfied customer, this has turned into some classless, Judge Judy situation, complete with "let me prove YOU wrong" emails. Ridiculous. I let them know they could keep the $200 I had to pay as a deposit to secure my moving day, since I was positve I wouldn't get it back anyway, and Jordan said, "Yeah, I'm going to keep your $200 - thanks for that." Please, have nothing to do with this company.

Move size: 3 Bedroom Home Service cost: $1200