All American Moving and Storage Inc

RUN AWAY.
I was quoted a price of $1375 by Rachel. I had a specific list of items to move, larger pieces only (King bed set, tall dresser, long dresser, Queen bed set, tall dresser, long dresser, Queen bed set, long dresser, 2 couches, TV stand, round dining table w/4 chairs, corner desk with hutch (3 pieces) Washer / Dryer). The total was 35 pieces. Specified it was from 2 story house to 3 story condo (but only 6 pieces to go up). "Binding Estimate" was for 3 guys and a truck, 4 hrs for packing (12 man hours) and 3 hrs (9 man hours) for unpacking. Paid $200 deposit with my credit card.
Move was scheduled for Friday 9/8. Driver (Jeff) called with truck problems (in Jax) and we agreed to delay to Saturday.
On Saturday around 4pm driver called with continued truck problems. I accommodated a delay to Sunday(9/10) in lieu of a late Saturday night pack.
On Sunday at 8am, driver called and said they were still two hours away. They arrived at 11 am, 3 hours later in a leased Penske Truck. Only two guys and a truck. I asked where the third guy was and was told they didn't need a third guy. I said that it will take longer with only 2.
Second guy started pack up the truck. after about a third of the items were loaded, the driver approached me and tells me there is a STAIR fee and "LONG WALK" fee to be added. that is another $1000 bringing my total form $1375 to $2375, almost double. I asked about the stair fee and driver indicated anything over 7 steps is extra. My "binding agreement" clearly stated multiple stories on both ends. I said I wasn't paying. I showed him my agreement for $1375 and Jeff stated "Rachel and the other estimators don't know what they are doing".
Driver then started strong arming me. I tried to call the office but no one to answered because it is Sunday! I left messages with dispatch and customer service. Jeff the driver said I was only dealing with him now. He threatened to take the furniture off the truck if I didn't agree to the higher price. I finally relented to the long walk fee but not the stairs charge, new total is $1975. Jeff stated I needed CASH or MONEY order to unload. I said it is SUNDAY! and you delayed me two days. The banks are not open. He suggested Walmart for a money order.
Ok finally packed and truck rolling at 3pm.
I drive to the unload residence (2 hours away). I go to Walmart for the $1775 balance. Guess what, they don't allow a credit card. Debit only, My limit is $500 a day. I figure that have my credit card on file already. no problems. (WRONG).
Driver arrives after 8pm on Sunday nite to unload. First question is "Where is my MONEY". I pleaded with him that my Credit card is on file with AAMS or I can get a bank check on Monday at 9am. He closed up the truck is MAD at ME complaining that I am holding him up from other deliveries. This is after he is two days late. and takes 5 hours to drive two. Starts telling me about a storage fee and re-delivery fee ($600 and $600) and not sure when he will be back. EXTORTION at it's finest. Oh and that HE OWNS MY FURNITURE while it is on the truck.
I get a text at 12 midnight that he will be back Monday morning at 730 am sharp and if I am not there, I will be charged a WAIT CHARGE. And bring $2400.
I wake up at 7:30 in a different part of town an see the text message!. I text and call Jeff the driver with no response. Oh no. I race over to the house and guess what NO TRUCK.
He finally calls me at 815 and says he is eating breakfast and will be there shortly, make sure you have the money.
I finally get ahold of dispatch at AAMS office (not that hey called me back) and explained the story. He then talked to the driver and said keep the agreement ($1775) and the driver would be there in 30 min (by 9am).
Well the driver finally arrived at 11am to unload after viewing my bank check. I didn't say five words to the driver. Just release my hostage furniture.
HORRIBLE Experience.

Move size: 2 Bedroom Home Service cost: $1375

The most unprofessional moving company. So far my mother has been cussed at by the driver, fluctuating prices. Clearly there is a miscommunication between the delivering driver and dispatch as they both claim differing things. Every single point of contact for this company has been rude. Complaints have been made, repeated phone calls not returned. Delivery driver is demanding he can only deliver on one day and is not able to accommodate any other delivery date without storage fees even though we are given only 2 day notice. I used North American Van Lines for my across country move and they were nothing short of superb, clearly All American has a lot to learn. Now we are told by All American that if we aren't able to accept the items on the day they choose, they will charge an EXTRA $1500! The AG will be hearing from me soon if this is not resolved and I will get my attorney involved. Will update review if this gets resolved or becomes worse.

Move size: Partial Move Service cost: $3500

I hired this company and was given a quote but the cost was higher after they loaded the truck, and had several items in the house left to load I was told the cost was going to be higher!! So I had to pay more or else they would not take the rest of the items. Then I was told that I had to pay $150.00 to have the items stored in the truck overnight, which was fine, however when my items were delivered I was missing a table and was told that they would look for it in the warehouse. Why would it be in the warehouse if it remained on the truck?? Then I was told I would only get 60 cents per pound which they wrote in the contract!! I did sign the contract so I can’t argue. But they lied about my things staying on the truck!! Do not use this company as they will steal your things and then pay you 60 cents!! Big rip off.

Move size: 3 Bedroom Home Service cost: $1100