2 College Brothers Moving

We met with the representative and was very impressed with his professionalism. We were very specific about moving needs, including expensive glass art. He assured us they would be properly packed. The move was not good. The movers were very nice but lacked skills to move our furniture. There was substantial damage including breaking a piece of glass art. The lead mover told us that we exceeded the number of pieces listed. We paid by hour, not by the piece. I had to call the office and they had to explain to him he was wrong. We had to file a claim for the damage and they would not cover the real cost of the damage and had to fight to at least cover the cost of replacing the customer glass art. They wanted to depreciate the value versus the cost to replace. We were told there was a maximum dollar amount they would cover which had I known I would never had used them. I would not recommend them and be sure to ask about coverage for damage. The entire move was stressful and disappointing, I do not feel they are reputable or have the trained staff to properly move your goods. Beware!

Move size: 2 Bedroom Home Service cost: $2400

Brett did a great job on selling me on their services and even though they were very expensive I figured you "get what you pay for". The movers were professional and appeared to do an adequate job moving our stuff out of the house into storage. The drama began when it came time to move our stuff out of storage into our new home. One of the moving vans overturned on the way, damaging a large number of items. I was of course disappointed but the driver was safe and it is just stuff after all. The 2 College Brothers claims department was quick to respond which was appreciated. However, that is where the good service ends. It has been six months and we still have not had any resolution. The worst part is that communication is non-existent. I get that we had an unusual circumstance but when you pay > 20K for a service you want to be taken care of. It is stressful enough dealing with all of the broken items and you would like to have had a partner in the process. I was also surprised by the number of damaged items that were in the other moving van. Definitely did not get the "Cadillac Service" I thought I was paying for.

Move size: 4 Bedroom Home Service cost: $21000

I was given a certain quote for some services but they were not the best price. They agreed to discount my project under the pretence that all moving companies are basically the same. The other company that quoted me said directly on the quote that their employees are required to jog 50% of the time. These guys did not. Also they came to help pack the evening before. They were 2 and a half hours late and left am hour early (that I was not being charged for) after they explained to my wife that there wasn't much more for them to pack, so they took the remaining boxes and left. Upon returning the next day, they didn't bring any extra boxes, but we then find out that they needed more. About 20 more. We had to go source them ourselves. These guys were not greatly rude, but they had a definite attitude. I bought pizza for them and didn't have a problem with them taking a quick pizza breather. About 2 hours later when we are leaving, they left 25 minutes before we did. We then went straight to the other home. We had to wait for more than 15 minutes for them to get there. Other people in our group saw them getting a snack and taking a break during their trip from one house to the other. I then was charged for it. They were definitely cut from a mold that I had not seen before. There was not much need for organizing what went where, but they still decided to leave some of my couch cushions outside rven after they had left. All in all I would rather have called the other company back to arrange using them. I still tipped but I feel that I got the best tip of all.. DO NOT USE COLLEGE KIDS THAT DONT CARE ABOUT OTHERS. This may be a harsh blanket statement, but as I have grown away from my college years, I understand that I didn't have the same respect for others or their property as I do today. I should have hired a more mature company.

Service cost: $850

2 College Brothers did my move within Gainesville last July. In mid-January, after six months and numerous exchanges, I finally received payment for some, but not all of the damages they caused during the move. The damages included multiple scratches and dents to wood floors where the movers slid or dropped furniture, a gouge in the wall where they hit it with furniture, and a 3 foot gouge out of my concrete driveway, where they dug into it with the hanging tailgate when they backed up the moving truck. Despite the fact that I had to make good on or fix ALL the damages, 2 College Brothers only reimbursed me for those damages they caused at my new house; they refused to reimburse me for three of the damages, including the gouge to the concrete driveway, that they did at my old house, saying it the house now belonged to a new owner.

It is a fact that I would not recommend this company for your move. If they cause damages, it seems unlikely to me that you will receive a timely or fair resolution.

Les Thiele

Gainesville, Florida

Move size: 4 Bedroom Home Service cost: $750

The first time I used them they did a good job , even though they took off a tree branch that was hanging over my driveway and I later had to cut the tree because it looked so bad .I even gave them a good review because they were nice young men trying , but the second time was terrible ! They not only broke and damaged several pieces of furniture they scratched several of my antiques . Glass in picture frames were broken as well . Sloppy work ! After getting in my leather sofa one of the guys plopped his extremely sweated body down it , I literally cringed . At the end they tried to charge me more than we agreed on and I had to prove to them with my email of proof of quote . The reason I haven't reported it is because of the question one of the men asked me before leaving which was " When did you say you would be out of town ?" The icing on the cake was when I caught the young man taking picture of my things at the storage unit but at the home as well .That was very disturbing .One of the men made excuses for the damage but that doesn't fix things now does it !

Move size: 3 Bedroom Home Service cost: $2500