All American Moving and Storage Inc

These people at All American Moving and Storage are unscrupulous liars and thieves. Although JORDAN, confirmed our move the day before, the truck arrived FIVE hours late. I called the driver numerous times throughout the day and he lied every time, saying he was only 40 minutes away. JORDAN, refused to take my calls all day despite my desperate messages about my 95 year-old mother being weak and hungry. When the driver finally arrived, he was agitated and wanted to reschedule. He agreed to do the move when he saw it was only a small amount of stuff to move. BUT, he refused to unload the truck unless we paid in cash. He claimed that he couldn't take credit because the office was closed and JORDAN couldn't make the necessary approval. As soon as he got our cash, we heard him talking to JORDAN. JORDAN needs to be FIRED and nobody should every use ALL AMERICAN - the worst company ever.

Move size: 1 Bedroom Home Service cost: $600

The most unprofessional moving company. So far my mother has been cussed at by the driver, fluctuating prices. Clearly there is a miscommunication between the delivering driver and dispatch as they both claim differing things. Every single point of contact for this company has been rude. Complaints have been made, repeated phone calls not returned. Delivery driver is demanding he can only deliver on one day and is not able to accommodate any other delivery date without storage fees even though we are given only 2 day notice. I used North American Van Lines for my across country move and they were nothing short of superb, clearly All American has a lot to learn. Now we are told by All American that if we aren't able to accept the items on the day they choose, they will charge an EXTRA $1500! The AG will be hearing from me soon if this is not resolved and I will get my attorney involved. Will update review if this gets resolved or becomes worse.

Move size: Partial Move Service cost: $3500

I hired this company and was given a quote but the cost was higher after they loaded the truck, and had several items in the house left to load I was told the cost was going to be higher!! So I had to pay more or else they would not take the rest of the items. Then I was told that I had to pay $150.00 to have the items stored in the truck overnight, which was fine, however when my items were delivered I was missing a table and was told that they would look for it in the warehouse. Why would it be in the warehouse if it remained on the truck?? Then I was told I would only get 60 cents per pound which they wrote in the contract!! I did sign the contract so I can’t argue. But they lied about my things staying on the truck!! Do not use this company as they will steal your things and then pay you 60 cents!! Big rip off.

Move size: 3 Bedroom Home Service cost: $1100

First I would like to say that moving is very stressful. I’m the service industry myself and all have to say is this company provide more then just a servcie. From the office staff of Jordan and Bill these guys made me feel so comfortable. They were so detailed with my entire move. They sent an estimator to my home in Pembroke Pines to move me to my new home in plantation. The movers Anthony, Roosevelt, Andrew, Shaun, lael, and Vinny were so professional and efficient. They took so much care with moving my stuff. They work hard and packed everything and labeled every box. You pay for what you get. Spend money and have it handled by all American moving and storage. Thank you Jordan and bill! Great service!

Move size: 2 Bedroom Home Service cost: $2200

Our moving team of 3 young men made moving so much less stressful. They were professional, polite, careful, organized and thorough. Our move included a stop to drop off at another location and they were gracious and very considerate of timing and my expense that I may incur for the addition. The gentlemen worked through the rain and challenging traffic of Miami to get this move done for us. The break down of the cost was thoughtful and easy to understand. This was the DREAM TEAM for movers.

Move size: 4 Bedroom Home Service cost: $950

All American Moving and Storage refuses to refund my $200 deposit although they never provided any service to me. They gave me a quote for my move from Port St. Lucie FL to Tampa FL which was $510. When the driver got to my apartment, he said I had too many boxes. I told him it's ok, if he takes only the furniture and the amount of boxes that was quoted. He started making excuses that he doesn't think it will fit in his truck. I offered to take only my furniture and he refused again be saying he doesn't have enough blankets .. He was speaking to the supervisor and I had a feeling they were trying to change the price and wanted to charge me more. He said he could come back tomorrow and will call me later that day to tell me what time he will be at my house the next day. He called, and we agreed that he will be at my house around noon. The next day I was not able to reach him and he did not show up. I tried calling the company and the owner Chad told me that the truck will come back for $1200. I refused and told him to refund my money. He responds to me that he "doesn't feel like it". I told him that it is illegal to keep my deposit because this company hasn't touched or moved anything in my house and left me and my 4 y.o. child stuck at the apartment for two days when my lease had expired already. He laughed at me and said he doesn't know when he will refund my deposit. I tried emailing and texting the agent who I was in touch with originally, but did not receive any responses. My deposit was never refunded. I had to hire another moving company to be moved on a very short notice with my child and it was extremely stressful for both of us, as I am a single mother and don't have a lot of money to waste, especially when they gave me a quote on paper with price and delivery date, and then decided to charge me $1200 for the move. I never received my money back and will be filing a formal complaint with the Attorney General Office.

Move size: 2 Bedroom Home Service cost: $510

ZERO STARS, if possible. The other negative reviews you'll read here are accurate and mine is just another one to add to them - including the naming of specific employees.
Please, do not hire this company.
It is moving day and I am currently waiting on a truck. I have had no communication from the company after scheduling two weeks ago. I have had to call the company three times this morning to figure out what is going on. My husband took a day off work for this, and so far, no results. I've got a baby at home, the entire house packed up - by myself since my husband is working in the city we are moving to - and another child I'll need to leave to go pick up from school. The day is almost halfway gone already. I do not appreciate the complete lack of communication from All American Moving and Storage (to be transparent, they apparently have it logged on their computer systems that they called me twice yesterday, but I have no missed calls - and no on left a voicemail, if they did call, trying to confirm the move I scheduled with their company for the next day..), I haven't received any follow-up emails, calls, voicemails, or text messages. And I am starting to panic. I simply find this lack of organization and the feeling that I am completely left in the wind about this big event in our life to be totally disconcerting (that means it all makes me feel really, really uncomfortable), and I have lost any potential trust and faith in the abilities of this company to be professional.
If I were a part of the All American Moving and Storage team, I would like to think I would understand how disruptive moving is to the families and try to make sure the whole process was as considerate as possible on our end, because, you know: customer service, and money, and livelihood, and all that.
UPDATE: I just called to cancel the move, because this is just ridiculous - especially after reading other reviews specifically mentioning Jordan, who happened to be the one I was speaking with the most, and how truly rude and uncaring he was to other customers. I told him I had no faith in the company's ability to handle our move with care, that their lack of communication was appaling, and their customer service showed how little they valued the people who paid them money. Jordan said "But you gotta think about the rain, Ma'am - I got people waiting three hours on trucks to be unloaded because of rain, think about that. I can't control the weather. It backs everything up. You gotta think about that." I let him know that my issue had nothing to do with the weather. I take umbrage with the way the company has handled everything - and no one mentioned rain or weather or a reason for things being "back up" before this..that's the poor communication piece I'm talking about. So, once I said that, Jordan decided it was appropriate to try to turn this into an argument, "Who didn't communicate with you? Oh, let me shoot you an email showing you that we called you and that YOU didn't answer and YOU didn't communicate with US." So, NOW I receive communication. NOW they are able to send emails. When I told him earlier that I had not been contacted at all, he said their computer log showed they had called me twice yesterday afternoon, and that I should have received a text after that. I have no missed calls, no voicemail, and received no texts. But now that I am a dissatisfied customer, this has turned into some classless, Judge Judy situation, complete with "let me prove YOU wrong" emails. Ridiculous. I let them know they could keep the $200 I had to pay as a deposit to secure my moving day, since I was positve I wouldn't get it back anyway, and Jordan said, "Yeah, I'm going to keep your $200 - thanks for that." Please, have nothing to do with this company.

Move size: 3 Bedroom Home Service cost: $1200

The guys who showed up to pack my furniture did a very very good job. They took their time and wrapped everything professionally so that mirrors wouldn’t break, TV, etc, my entire bedroom suite involved some type of glass. Everything was loaded and numbered to be marked off on the sheet I signed. I did end up having more than I thought, with some negotiation we got that figured out. As I waited for my delivery, we had a few issues such as the hurricane and finding a driver to deliver my items. I spoke to Charles 2-3 days a week and during those calls Charles was always willing to explain the situation and promised me I will get my items. Moving your items is a stressful experience. Strangers having everything you own makes you anxious, but I read my contract and it stated they had 30 days to deliver. I got the call my items where on the way. Charles even sent me pictures to make me feel at ease. Delivery day came I was ecstatic. After unloading I was missing a box of coats I notified Charles and the driver, I had to wait for the entire truck to be unloaded. Three weeks later the driver calls me, he is coming in 2 hours to deliver my coats he found them!! I not only was missing the coat box, but 3 other boxes I had forgot about. I am totally impressed with this company!! NOT one piece of my furniture was broken, and the driver delivering my lost items is so AMAZING!!

Move size: 1 Bedroom Home Service cost: $2000

Horrible. I don't even have the energy to go into the details of the nightmare that was my move with this company. Stay away - they will extort more money from you. Their claims are a joke. Unprofessional driver from hell. Oh, and not American. "All American" ---what a joke. Learn from my mistakes and stay away! They were subcontracted to me my Purple Heart (another joke of a company). Make sure you go with local movers who you know ad who give you an in-person estimate.

Move size: 1 Bedroom Home Service cost: $3000

Critical: Professionalism, Punctuality, Quality, Responsiveness, Value

DO NOT FALL FOR THIS SCAM!!

Jasmin allamericanus.com

Thu, Aug 13, 1:08 PM (9 days ago)

To me

YES SIR THE PICK UP WILL BE DONE ON THE 21ST.

If they even show up your in for more trouble..

Everything you read or hear is 100% true, the only good reviews they have are fake and more than likely made by employees or people bribed to do so.

Here we sit hemorrhaging money with no phone call email or any correspondence after they got our deposit..

If anyone wants to participate in either the ongoing joint lawsuits or new ones being brought to them feel free to reach out!

Richard Anderson

Thu, Aug 13, 2:49 PM (9 days ago)

To jasmin

Https://www.bbb.org/us/fl/hollywood/profile/moving-and-storage-companies/all-american-moving-and-storage-inc-0633-90298676/complaints

Before I send you money what do you have to say about this? See above link

Jasmin allamericanus.com

Thu, Aug 13, 3:13 PM (9 days ago)

To me

Hi Richard,

I thank you for emailing me the BBB link. I just want to inform you that as a moving company and a carrier we do over 250 moves a month. We try our best to accommodate everyone's request and make all customers happy but sometimes things happened.

Regarding the inventory list, we work with a moving software called the Granot. Sometimes the volume of the article list vary tha't why the price may change a bit. But in your case you described that your move will be a minimum, and the price for minimum moves is a guaranteed and a binding quote.

The time frame of delivery may change based on the time of the year, weather conditions, road conditions, other act of God, delivery schedule, geographic location of the move and other unknown factors. The moving company will do it’s best to meet any requested pick up or delivery dates.

Customer tend to write bad reviews and when the move is successful they don't take time to praise us witch is fine.

Also I want to mention that we did carry an A+ rating for 17 years and we've in business for 33 years. I can assure you that you will be taking care off and you will have a good experience.

Please let me know if you have any additional question, I will be happy to hepl.

Thank you.

Move size: Studio Service cost: $14000

Honestly this has been the worst moving nightmare ! This company isn’t who actually delivers your items . They contract other trucking companies for the actual move . My move was from PA to NC. The day the movers came to pick up my load i had to pay $946 extra on top of the $1600 i was already misquoted by all American ! Theythen asked if a semi would fit on the block of my new street in NC - I told them no . They already had my items on a box truck so they said they would just deliver on a box truck . After 11 days of not being able to get a delivery date because “the truck broke down” they finally arrived in NC. They then told us they couldn’t fit a semi onto my street ( without even trying ) and they would have to charge me $632 extra in order to deliver or not they would have to leave all my stuff in a storage facility! I have NEVER dealt with such an unprofessional company in my life ! They wouldn’t even put me on the phone with a manager !

Move size: 3 Bedroom Home Service cost: $3164

Horrible service!..when they have this many bad reviews something is up! Left me stranded on a cross country move. Had to leave my thing behind! They never showed up didn’t call..would not answer over 10 calls 20 emails! David the manager is horrible the office manager gabby even worse!..the accounting department a scam! They will not refund my deposit! It’s been 1 month! Keep giving me the run around I have in writing the accounting dept.saying the refined me 3 times nothing. Do not trust!!!! A nightmare!!!

Move size: Studio Service cost: $1200

My experience with the movies were great everything was packed correctly nothing was broke and everything was moved right the gentleman was very friendly great workers it's amazing how they work so hard into enjoying what they love to do I think they should get a raise cuz they were great I would use this company once again if I had to move again all in all great service and great employees thank you. I was very satisfied and it was very promising everything that they said they were going to do outstanding work.

Move size: 1 Bedroom Home Service cost: $1200

DO NOT USE THIS COMPANY. If Darren (sales rep) helps you, be prepared to have the card you use for payment to be compromised. After calling management to let them know what happened, I was told” Darren makes a buttload of money, trust me he wouldn’t do that.” Absolute scam and worst service I’ve ever encountered. I’ve never been to Florida before, called this company to set up a moving date and within a few hours I have several charges on my card within 30 miles of their office.

Move size: Studio Service cost: $2500