All American Moving and Storage Inc

Overall positive outcome in doing business with All American. Truly a learning experience for me.
I spoke with David on several occasions, who was attentive and informative..and a bit incorrect on some statements. Realize that when you entertain an estimate from moving companies, you need to know where you stand with the packing of your items. Are you complete? Do you have a realistic count of boxes? I believe this is why so many bad reviews of dollar value change from estimate to actual. To be fair, your two bedroom apartment could contain 30 boxes, or a 100. Also, I learned a week before pickup, and after estimate, that we had to empty all drawers. This changed the cubic feet/quantity dramatically of course!
When Charlie and Eddie arrived, on time, a new inventory had to be taken. I no longer could speak to Sales/David. I now had to speak with Dispatch, who of course did not have all the details of our conversation. The office took so long to come back with the new amount, on a Saturday, the bank closed. David said a personal check would be accepted, this was not true-but I wasn't surprised by that. David said it was a dedicated truck, but it was not. There was also some miscommunication on the delivery date. These things ended up being minor in the big picture, and we worked through them with Charlie and Eddie.
The important note that I am trying to make here is that even though the price changed, I could clearly see why it changed, I knew the new amount before they left the pickup location, and we detailed/documented every single item to support the cubic feet change. When delivered, I took the same list and personally checked off every item. A binding estimate is still an estimate, until it becomes final-and it doesn't become final until you're done packing.
Charlie and Eddie were exceptional in the load and unload. I was disappointed that only two hours into their trip, the truck broke down and the repair cost a day. But it worked out for the best in the long run for us, and they ended up delivering the day I originally contracted for. They worked long hours to complete the task at hand, and we appreciated the phone calls Eddie made to keep us updated along the way. This experience could have gone wrong in so many ways, and I played those all out in my worrisome mind. Reality is, you hand your prized treasures off to strangers, and no matter what insurance you have-it is still all up to chance. All American worked with us and for us. No damage. No shortage. Good people who did their job, and the job went well. Yes, we would choose them again.

Move size: 2 Bedroom Home Service cost: $5000

My experience with All American moving exceeded my expectations in a moving company. They were very friendly and accommodating. Not only did they give me a great price, but everything was done with such care, All of our things were delivered to us on time. I can’t say enough about how well things went from start to finish. the staff was very professional,Everything was well organized adding to the comfort of going with a company that I have not had experience with. I would definitely use them again. Thanks to All American moving for going above and beyond to help me make my move as seamless as possible!

Service cost: $950

The amount of stress involved in a long distance move is directly proportional to the number of miles involved.
That's why any time you can deal with a professional company like All-American and its sister company Air-1, you should.
Jordan and his team are responsive, courteous, flexible, and competitively priced.
When I had questions, I could call or email & receive a prompt response.
As a result, I felt a sense of ease and calm even as my belongings were moving across the country.
Peace of mind is part of the service with Jordan & All-American.

Service cost: $5000

The only thing that was broken were our hearts when we had to say goodbye! This is a great moving company. Our move this past June 2016 was very complicated with our things being distributed among five different places. The crew was excellent, dedicated and did everything they could to keep down our stress level. The move was completed on time with no surprises. They did what they said they would do and we couldn't have been more pleased. We feel as if we had a high quality move at a reasonable price. We give them the highest of recommendations.

Service cost: $6000

I just recently moved with this company I had a great experience they showed up on time which I have moved several times in the past and each time I moved the companies were late. The crew they sent me was amazing everybody made me feel comfortable while in my home. They packed all my belongings into boxes while doing so they were very gentle and took their time to make sure everybody was packed accordingly. The crew leader was amazing he made sure to be there for us every step of the way, they definitely made sure to go the extra mile. The second day the same crew showed up loaded everything I had in a timely manner. They then took my furniture to the their facility to hold it over night because of my closing which was unexpected. I couldn't ask for a better experience.

Service cost: $2300

What a great experience! It started with Charlie, who came to estimate the move.he was easy to talk to and along with walking & categorizing each rooms contents, he was filled with tips and tricks to facilitate the move. Prior to the move Cary (from the office) contacted me and scheduled a 10 am start. I wanted to start earlier due to the distance and the drive time. Without a thought they scheduled an 8am start, Perfect for me! The day of the move the crew arrived precisly at 8am. That impressed me! In South Florida the majority of contractors are always late or they don't show at all. They packed the truck like they had been doing it all their lives.. "A well oiled machine!" Once packed they then had a 2+ hour ride to the new house. Arrived at the new home and the unpacking began. Once again; "clockwork". Watching them, exhausted me.. ha ha. They were just as prime to do this job as when they arrived first thing in the morning. They didn't slow down at all! I heard many a horror story of moving companies ripping you off, charging extra because it took too long to load or unload, When all they did was cause it to take a long time. That was certainly not the case with All American Moving and Storage!! They worked their butts off and smiled while doing it. There was only one drawback to this job, there was a leak in the truck and a mattress got wet at the head and a sofa cushion was also wet. Both dried quickly with no damage at all. 2 wet spots approximately 8" x 8". The review form did not differentiate between dirty and wet. this was just 2 wet spots. Even with this I consider them to have done and EXCEPTIONAL JOB! I most assuredly would recommend them!

Service cost: $1489

My wife and I were absolutely frightened at the thought of a cross country move. And then we met Charlie from All American Moving and Storage. Charlie immediately put our concerns to rest, assured us everything would go smoothly, and promised no screw ups. He and the entire All American team delivered on all accounts. Moving an entire household of items from South Florida to Iowa is a major project. Add to that the fact that we had many fragile items that meant a great deal to us and you can understand our concerns. Let me just say that everyone from All American treated our possessions as if they were their own. Chad, Charlie, Bill, and Cary were in touch with us every step of the way. Charlie supervised the packing and loading in Florida, then met us in Iowa to make sure everything was unloaded and put away with the same care as we experienced in Florida. We were torn between using a national brand name mover or a locally owned mover. After meeting the All American team, there was no longer a choice. No national company will care for your valuables like the family owned and operated team at All American. Plus, being able to pick up the phone and speak to the company's owner is a great benefit. Here is the executive summary: Excellent Value, Excellent Service, Excellent Communication. Excellent Care. You can't ask for anything more on moving day. Chad - your team is the best!

Service cost: $8500

All American Moving and Storage is the single worst company that I have ever had the misfortune of dealing with in my life. Their salespeople will tell you anything necessary to get the job, their movers are untrained, their customer service is non-existent, and their guaranteed prices only last until move in day – when they refuse to unload the truck without additional costs added on.

They day of my move, the crew arrived 2 hours late, in a rented Budget truck, which was clearly not big enough for my inventory. The crew immediately started packing and loading – without taking an inventory of what was going onto the truck. Further, I have an expensive baby grand piano. The salesperson Jordan guaranteed in writing that the piano would be moved on a piano board, and would be kept in climate control for the 8 days until my move in. This was required for me to take out insurance on the piano. He actually told me that he was a “good Christian” and would never lie. With a number of belongings, including the piano still remaining, they ran completely out of space (after 7 hours of moving). We then waited 2 hours for another crew to show up – they loaded the piano and some remaining items. I tipped all 8 workers, from both crews. I called the company, and they promised that my belongings would be consolidated in their air-conditioned warehouse to one truck – the truck that was originally slated for my move.

8 days later was move in. Even though I had a contract, which stated a guaranteed price for moving and storage, when the truck arrived, they attempted to charge me an additional $300 for storage. They refused to move anything off of the truck unless I paid in full, which I did ($150 extra after “negotiating”). They sent 1 mover (they guaranteed 4) to do the entire job – a 5 bedroom house. I ended up on the truck with him for 9 hours unloading our belongings. This was supposed to take 4-6 hours. My wife unpacked the furniture from the blankets, most of which was packed loosely and ended up damaged. A second mover showed up 3 hours into the move, in street clothes, and told me that he had just been hired on Craigslist. Jordan, the salesperson had also guaranteed that all of their movers were professionally trained, which was clearly another lie.

All of my belongings did not arrive. They never consolidated my items onto a single truck. My belongings (including my piano) remained on the second truck, driving around the southeastern US, without AC. This truck did not arrive until 2 days later. On this truck were – my mattress, half of my baby’s crib, my piano, and a number of other essential items. The piano was no longer on the piano board, which was required for my insurance. When they set it up, it had a loud rattle in the keys – it was completely broken. Then I asked where my mattress was – it was not on the truck, and still has not arrived to this day.

Here is a list of items that were damaged or lost in the move:

1) All three of my surfboard were dented and chipped. Value - $1800

2) All of our lampshades were broken

3) 3 pieces of art that they packed had either cracked glass or frames

4) Family heirloom vase – never arrived

5) All of the plastic crates we packed belongings in were crushed and broken, along with some of the items inside

6) They broke the edge off of my daughter’s dresser

7) They broke an extremely valuable antique Yamaha Baby Grand Piano. This will cost me far more to fix than the price of the entire move.

8) The screws were missing from my daughter’s crib – my wife had to go to Home Depot during the second move to find matching pieces for the movers

9) My custom record shelves had the paint completely chipped off of a 3 square inch area. The delivery man said it was because it wasn’t wrapped tight enough.

10) Numerous items came either stained or filthy from dirty blankets or poor packing.

11) Pieces were missing from a desk

12) Brand new wood floors damaged when they tipped over the piano to put it in place, causing a noticeable dent

13) Ripped my daughter’s crib mattress

14) Broken pieces on our crystal chandelier – not replaceable

15)Dropped daughter’s high chair off of truck at move in and broke the tray

It has been 11 days since I moved out, and I still do not have my mattress – they are non-committal as to when it will arrive. In addition, they thought that I was on hold when I called to speak with them about it, but I heard 3 or 4 people joking and laughing about the situation – then Jordan, the salesman, said – just keep him on hold. He was telling the other employees that I was angry “just because of a mattress.”

I cannot express enough the level of dishonesty and borderline criminal activity being perpetrated by All American Moving and Storage. Their prices are low for a reason – because they are unprofessional, untrained, dishonest and incompetent. Do not use this company under any circumstances.

Move size: 4+ Bedroom Home Service cost: $3500