All American Moving and Storage Inc

I just recently moved with this company I had a great experience they showed up on time which I have moved several times in the past and each time I moved the companies were late. The crew they sent me was amazing everybody made me feel comfortable while in my home. They packed all my belongings into boxes while doing so they were very gentle and took their time to make sure everybody was packed accordingly. The crew leader was amazing he made sure to be there for us every step of the way, they definitely made sure to go the extra mile. The second day the same crew showed up loaded everything I had in a timely manner. They then took my furniture to the their facility to hold it over night because of my closing which was unexpected. I couldn't ask for a better experience.

Service cost: $2300

What a great experience! It started with Charlie, who came to estimate the move.he was easy to talk to and along with walking & categorizing each rooms contents, he was filled with tips and tricks to facilitate the move. Prior to the move Cary (from the office) contacted me and scheduled a 10 am start. I wanted to start earlier due to the distance and the drive time. Without a thought they scheduled an 8am start, Perfect for me! The day of the move the crew arrived precisly at 8am. That impressed me! In South Florida the majority of contractors are always late or they don't show at all. They packed the truck like they had been doing it all their lives.. "A well oiled machine!" Once packed they then had a 2+ hour ride to the new house. Arrived at the new home and the unpacking began. Once again; "clockwork". Watching them, exhausted me.. ha ha. They were just as prime to do this job as when they arrived first thing in the morning. They didn't slow down at all! I heard many a horror story of moving companies ripping you off, charging extra because it took too long to load or unload, When all they did was cause it to take a long time. That was certainly not the case with All American Moving and Storage!! They worked their butts off and smiled while doing it. There was only one drawback to this job, there was a leak in the truck and a mattress got wet at the head and a sofa cushion was also wet. Both dried quickly with no damage at all. 2 wet spots approximately 8" x 8". The review form did not differentiate between dirty and wet. this was just 2 wet spots. Even with this I consider them to have done and EXCEPTIONAL JOB! I most assuredly would recommend them!

Service cost: $1489

My wife and I were absolutely frightened at the thought of a cross country move. And then we met Charlie from All American Moving and Storage. Charlie immediately put our concerns to rest, assured us everything would go smoothly, and promised no screw ups. He and the entire All American team delivered on all accounts. Moving an entire household of items from South Florida to Iowa is a major project. Add to that the fact that we had many fragile items that meant a great deal to us and you can understand our concerns. Let me just say that everyone from All American treated our possessions as if they were their own. Chad, Charlie, Bill, and Cary were in touch with us every step of the way. Charlie supervised the packing and loading in Florida, then met us in Iowa to make sure everything was unloaded and put away with the same care as we experienced in Florida. We were torn between using a national brand name mover or a locally owned mover. After meeting the All American team, there was no longer a choice. No national company will care for your valuables like the family owned and operated team at All American. Plus, being able to pick up the phone and speak to the company's owner is a great benefit. Here is the executive summary: Excellent Value, Excellent Service, Excellent Communication. Excellent Care. You can't ask for anything more on moving day. Chad - your team is the best!

Service cost: $8500

All American Moving and Storage is the single worst company that I have ever had the misfortune of dealing with in my life. Their salespeople will tell you anything necessary to get the job, their movers are untrained, their customer service is non-existent, and their guaranteed prices only last until move in day – when they refuse to unload the truck without additional costs added on.

They day of my move, the crew arrived 2 hours late, in a rented Budget truck, which was clearly not big enough for my inventory. The crew immediately started packing and loading – without taking an inventory of what was going onto the truck. Further, I have an expensive baby grand piano. The salesperson Jordan guaranteed in writing that the piano would be moved on a piano board, and would be kept in climate control for the 8 days until my move in. This was required for me to take out insurance on the piano. He actually told me that he was a “good Christian” and would never lie. With a number of belongings, including the piano still remaining, they ran completely out of space (after 7 hours of moving). We then waited 2 hours for another crew to show up – they loaded the piano and some remaining items. I tipped all 8 workers, from both crews. I called the company, and they promised that my belongings would be consolidated in their air-conditioned warehouse to one truck – the truck that was originally slated for my move.

8 days later was move in. Even though I had a contract, which stated a guaranteed price for moving and storage, when the truck arrived, they attempted to charge me an additional $300 for storage. They refused to move anything off of the truck unless I paid in full, which I did ($150 extra after “negotiating”). They sent 1 mover (they guaranteed 4) to do the entire job – a 5 bedroom house. I ended up on the truck with him for 9 hours unloading our belongings. This was supposed to take 4-6 hours. My wife unpacked the furniture from the blankets, most of which was packed loosely and ended up damaged. A second mover showed up 3 hours into the move, in street clothes, and told me that he had just been hired on Craigslist. Jordan, the salesperson had also guaranteed that all of their movers were professionally trained, which was clearly another lie.

All of my belongings did not arrive. They never consolidated my items onto a single truck. My belongings (including my piano) remained on the second truck, driving around the southeastern US, without AC. This truck did not arrive until 2 days later. On this truck were – my mattress, half of my baby’s crib, my piano, and a number of other essential items. The piano was no longer on the piano board, which was required for my insurance. When they set it up, it had a loud rattle in the keys – it was completely broken. Then I asked where my mattress was – it was not on the truck, and still has not arrived to this day.

Here is a list of items that were damaged or lost in the move:

1) All three of my surfboard were dented and chipped. Value - $1800

2) All of our lampshades were broken

3) 3 pieces of art that they packed had either cracked glass or frames

4) Family heirloom vase – never arrived

5) All of the plastic crates we packed belongings in were crushed and broken, along with some of the items inside

6) They broke the edge off of my daughter’s dresser

7) They broke an extremely valuable antique Yamaha Baby Grand Piano. This will cost me far more to fix than the price of the entire move.

8) The screws were missing from my daughter’s crib – my wife had to go to Home Depot during the second move to find matching pieces for the movers

9) My custom record shelves had the paint completely chipped off of a 3 square inch area. The delivery man said it was because it wasn’t wrapped tight enough.

10) Numerous items came either stained or filthy from dirty blankets or poor packing.

11) Pieces were missing from a desk

12) Brand new wood floors damaged when they tipped over the piano to put it in place, causing a noticeable dent

13) Ripped my daughter’s crib mattress

14) Broken pieces on our crystal chandelier – not replaceable

15)Dropped daughter’s high chair off of truck at move in and broke the tray

It has been 11 days since I moved out, and I still do not have my mattress – they are non-committal as to when it will arrive. In addition, they thought that I was on hold when I called to speak with them about it, but I heard 3 or 4 people joking and laughing about the situation – then Jordan, the salesman, said – just keep him on hold. He was telling the other employees that I was angry “just because of a mattress.”

I cannot express enough the level of dishonesty and borderline criminal activity being perpetrated by All American Moving and Storage. Their prices are low for a reason – because they are unprofessional, untrained, dishonest and incompetent. Do not use this company under any circumstances.

Move size: 4+ Bedroom Home Service cost: $3500

I am very pleased with my moving experience with All American Moving and Storage . The rep I spoke with was very knowledgeable about the whole process of my move and informed me of what to expect. I received a call from dispatch two days before my move to tell me the time the movers would be to my residence. The movers that showed up called an hour before arrival. They were very professional and helpful. They would not let me help with anything. My overall experience was delightful and would recommend ALL AMERICAN MOVING to family and friends.

Move size: 2 Bedroom Home Service cost: $14600

My items were picked up 8/28/17 and was promised to be delivered 9/1 latest 9/2. Owner informed me yesterday my furniture may arrive between the 6th-8th. I have been displaced with none of my things staying hotels and my kids were unable to wear there school clothing and shoes due to the delay. The owner is very unprofessional and rude. Please go ANYWHERE BUT HERE. I'm hoping my stuff comes in one piece and in process of filing a police report as I do not believe this company is legitimate..worst EXPERIENCE EVER..STAY AWAY FROM THESE PEOPLE..they lie to get your business. I was told the drivers that picked up my furniture would be delivering it..that was NOT the case. They offload to another truck..BEWARE.

Move size: 4+ Bedroom Home Service cost: $6346

I agonize over hiring a moving company for my recent move from Florida to Pennsylvania. I did some research on my own and was astonished at all the bad reviews and horror stories. I finally went on Angie's list and found All American. I'm so glad I did and wish I had done that from the beginning Everything they said they would do, they did. They were on time, very professional and made sure that all went as it was supposed to. My things arrived in one week, all intact. I would definitely hire them again and recommend them highly!!

Move size: 2 Bedroom Home Service cost: $14000

Do not use these movers, they will be late, your belongings will not arrive in a timely manner and they will extort you out of more money. I'm surprised no one hasn't put together a class action lawsuit on this company yet. Truck arrived 3 hours late, and already 1/3 full. I told them right away it's not all going to fit, we are a family of 4 with a full townhouse. Driver felt our inventory estimate was right on and he knew it wasn't going to fit when he oicked up the truck. So after calling them Jordan said oh yeah we have other trucks in the area if it doesn't all fit. I was frustrated and said I better not be charged anymore for their mistake. 2 hours later when everything wasn't going to fit Jordan says it's going to now cost me twice as much now for a second truck! After some choice words and conversation they still go 400 out of me, they will take advantage of the situation with your back against the wall with time and logistics in working out a move across the state.

They will not communicate with you and just feed you lies and more lies. Our stuff was getting picked up "today" for a week until we received our stuff.

The owner Chad I'm guessing is about 30 since every time I talked to me he kept calling me bro. How no I'm not your bro and I can't believe you are some hoe in charge of this mess. Drivers are over worked with 20 HR days sometimes, I gather that's why they are late in the AM. Labor laws don't apply here either nor do ethics. If you put your deposit down already cut your losses and go with somebody else.

We had a mattress that wasn't covered but was supposed to be and broken bookshelf. As I write this the second load still hasn't come yet but a police report has!

Pics show truck 1/3 full without OUR stuff but somebody else's.

I will say it again..RUN!

Move size: 3 Bedroom Home Service cost: $1500

This is the most unprofessional moving company ever. They will try the bait and switch on the quote, adding the smallest things like a bed rail. Saying a bedroom set is just a mattress set. When we finally agreed upon a price, the mover were late starting. Didn't bring the right size truck. Left half my stuff, but did not tell me until they had collected the full fee because they won't unload until you pay them. The broke an expensive dining room table, vacuum, glass desk and other items, but did not pay or even acknowledge it. I ended up having to rent a uhaul truck to go get the rest of my items because they blocked my calls and would not respond to emails. They hired a contractor who enter my house without permission and then stole money from my house. It was crazy. Absolutely the worst move I have ever made. they left trash all over the front yard and in the house. If you value your goods, do not use this company.

Move size: 4+ Bedroom Home Service cost: $3800

I wished I had done more research before hiring this company for my 3-hour/185 mile move from central Florida to Northeast Florida. If I COULD give them below a one-star rating, I would.

I provided the list of items to be moved, and received a quote for $3000 for a 26' truck and 3 guys. Only 2 guys arrived. They waited until all items were on their 26' truck before telling me that it was going to be $6148. It was too late in the day to get in touch with my bank to release funds, and they require payment before unloading, or I was threatened with "we'll take the truck (and my stuff) down to Miami." They were also supposed to deliver and unload the next day, according to their "policy," which would have been fine with me, as I indicated to the movers, but they insisted on driving up and doing it the same day. Well, because I couldn't get the money orders for that amount to them that day (which would have been okay if they had stuck to their estimate) the dispatcher said they would stay overnight in a hotel and deliver it at 9:30 the next morning, and if I didn't have the money orders by 9:30, the driver would be leaving for Miami with my stuff. I was at the house with the money orders by 9:30, and they showed up at 9:45. Chad (supervisor/dispatcher) was absolutely horrible to deal with. As a result of delivering the next day - in spite of the fact that it is their "policy," as I was told by the woman on the phone, I was charged an additional $700. Remember, my estimate was $3000 - and the total I had to pay in order for them to unload the 26' truck, was $6848 - more than double the estimate.

All items were marked where they were supposed to go, but the driver wanted to put everything in the garage - and didn't bother to look or care if items were marked "fragile" or not. Many items were damaged or broken, and as time went on, the driver especially started throwing temper tantrums when I insisted that they put the items where I had specified. I wished I had taken videos of his actions. The dolly they used damaged furniture, and slamming the boxes down broke several items.

If you've read this far, then I hope this review will help to make your decision NOT to use this company for any type of move. I am 63 and have moved many, many times in my lifetime, and this was BY FAR the worst experience EVER. They are corrupt, and will flat out rob you, Their "estimate" means NOTHING. Just assume that if they use a 26' truck and you fill the truck, it's going to cost you about $7000. HORRIBLE, corrupt company and very unprofessional movers.

Move size: 3 Bedroom Home Service cost: $6648

RUN AWAY.
I was quoted a price of $1375 by Rachel. I had a specific list of items to move, larger pieces only (King bed set, tall dresser, long dresser, Queen bed set, tall dresser, long dresser, Queen bed set, long dresser, 2 couches, TV stand, round dining table w/4 chairs, corner desk with hutch (3 pieces) Washer / Dryer). The total was 35 pieces. Specified it was from 2 story house to 3 story condo (but only 6 pieces to go up). "Binding Estimate" was for 3 guys and a truck, 4 hrs for packing (12 man hours) and 3 hrs (9 man hours) for unpacking. Paid $200 deposit with my credit card.
Move was scheduled for Friday 9/8. Driver (Jeff) called with truck problems (in Jax) and we agreed to delay to Saturday.
On Saturday around 4pm driver called with continued truck problems. I accommodated a delay to Sunday(9/10) in lieu of a late Saturday night pack.
On Sunday at 8am, driver called and said they were still two hours away. They arrived at 11 am, 3 hours later in a leased Penske Truck. Only two guys and a truck. I asked where the third guy was and was told they didn't need a third guy. I said that it will take longer with only 2.
Second guy started pack up the truck. after about a third of the items were loaded, the driver approached me and tells me there is a STAIR fee and "LONG WALK" fee to be added. that is another $1000 bringing my total form $1375 to $2375, almost double. I asked about the stair fee and driver indicated anything over 7 steps is extra. My "binding agreement" clearly stated multiple stories on both ends. I said I wasn't paying. I showed him my agreement for $1375 and Jeff stated "Rachel and the other estimators don't know what they are doing".
Driver then started strong arming me. I tried to call the office but no one to answered because it is Sunday! I left messages with dispatch and customer service. Jeff the driver said I was only dealing with him now. He threatened to take the furniture off the truck if I didn't agree to the higher price. I finally relented to the long walk fee but not the stairs charge, new total is $1975. Jeff stated I needed CASH or MONEY order to unload. I said it is SUNDAY! and you delayed me two days. The banks are not open. He suggested Walmart for a money order.
Ok finally packed and truck rolling at 3pm.
I drive to the unload residence (2 hours away). I go to Walmart for the $1775 balance. Guess what, they don't allow a credit card. Debit only, My limit is $500 a day. I figure that have my credit card on file already. no problems. (WRONG).
Driver arrives after 8pm on Sunday nite to unload. First question is "Where is my MONEY". I pleaded with him that my Credit card is on file with AAMS or I can get a bank check on Monday at 9am. He closed up the truck is MAD at ME complaining that I am holding him up from other deliveries. This is after he is two days late. and takes 5 hours to drive two. Starts telling me about a storage fee and re-delivery fee ($600 and $600) and not sure when he will be back. EXTORTION at it's finest. Oh and that HE OWNS MY FURNITURE while it is on the truck.
I get a text at 12 midnight that he will be back Monday morning at 730 am sharp and if I am not there, I will be charged a WAIT CHARGE. And bring $2400.
I wake up at 7:30 in a different part of town an see the text message!. I text and call Jeff the driver with no response. Oh no. I race over to the house and guess what NO TRUCK.
He finally calls me at 815 and says he is eating breakfast and will be there shortly, make sure you have the money.
I finally get ahold of dispatch at AAMS office (not that hey called me back) and explained the story. He then talked to the driver and said keep the agreement ($1775) and the driver would be there in 30 min (by 9am).
Well the driver finally arrived at 11am to unload after viewing my bank check. I didn't say five words to the driver. Just release my hostage furniture.
HORRIBLE Experience.

Move size: 2 Bedroom Home Service cost: $1375

I also asked this mover about my damages. They told me since they didn't move it, they weren't responsible for the loss. Yet they are the ones that brokered out my job. According to FMSCA, they are not brokers and therefore are not permitted to broker out a load. I had antiques damaged. A tv stolen a sleep number bed damaged, a vanity taken apart improperly. The mirror was literally ripped from the base. The company was supposed to come load on June 9, 2017. They didn't arrive until June 10, 2017. The truck that brought my furniture had a worn off Doritos picture on the side of the van. The whole move was a nightmare syarting on June 9, 2017. I booked my move in March 2017 wirh All american movers.

Move size: Partial Move Service cost: $4800