Across U.S.A. Moving & Storage

On 10/15/2013, which was the pickup date for the moving service what I ordered, the moving company was Across USA Moving & Storage. Unfortunately, the moving company rejected to provide moving service and run away after got my $809.43 total. My contact payment was $1518.85, I had paid $100 by credit card via phone on 10/3/2013 and signed the contract online with Bita Mehrabkhani (Relocation Specialist, Across U.S.A. Moving & Storage), I paid $709.43 to Anthony at the pickup day 10/15/2013. On the morning of 10/15/2013, Anthony (the team leader of Across USA Moving & Storage) came to my home, and asked me to pay the half of remained contact payment $709.43, and also asked me signed all document what he need before doing anything, after he got my $709.43 cash and all signatures, he was writing the new estimate and description of additional charges, the new total estimated charges went up to $3552.75. I disagreed with the new estimate. Anthony was starting to call someone, after a while he came back and gave me 3 options as below, 1.    Base on the original contact, I only could have 495 cf space. the moving company only load items in 495 cf. if my items were overloaded, all other remained items will not be loaded and moved. 2.    Keep the new estimate charges, and the moving company will load all items. 3.    Contact cancelation, as the cancelation fee, the moving company will not refund money. I was forced in the 3 options selection, it was hard for me at that moment, finally I agreed with option 1, Anthony looks disappointed after I told him my selection was option 1. He was starting to call someone again, when he back he wrote an additional agreement and asked me to sign it directly, I asked him that we already have contact and I had signed all of them, why I have to sign the additional agreement? And then Anthony said that you refused to sign the agreement, that’s ok, your contact has been canceled, we will not refund to you anything. I said I just want to know why I need to sign the additional agreement and what it is, if that is reasonable, I would agree and sign it. Anthony said no, you missed it, you don’t have any more chance, and you already canceled the contact. Then Anthony and other 2 guys run away. My iPhone and iPad have been stolen. My iPhone and iPad were placed on the desk in my bedroom, when I was negotiating with Anthony in the living room, there was one guy working in my bedroom with packing materials preparing, only he was in my bedroom at that time. After the contact “canceled” and they run away, I could not find my iPhone and iPad when I back to my bedroom, they were stolen. .

Service cost: $800

Moving Nightmare made easy by Across USA movers!

This is my first move in USA. So I googled and got more worried because of some bad reviews been posted by affected customers. So picking the right movers was not easy at all.

So I contacted 5 companies including Across USA.
The guy who came to estimate was the first good impression been created on behalf of the company.

I really thank Eddie and Nick, who packed our items with good care. and the guys who delivered the items with utmost care. Even a $20/- flimsy book shelf from Wal-Mart, been delivered scratch free.

I am truly impressed with your overall performance right from the visual estimate till the delivery. Normally the actual would vary from estimates, but I was surprised to see no difference, now that's called professionalism. Across USA is the best, you guys are really the pioneers in the field. Even pick up and delivery time was very punctual.

The staffs are the real assets of Across USA, highly recommend your company to any customers who really want to experience 100% satisfaction.

Thanks once again for doing my move from Dallas TX - North Carolina  hassle free and immaculate.

Note: A tip to all customers, please do a visual estimate before you even get a quote from any company, and give the job to AcrossUSA and sit quite and relax, you will never regret.

Regards

Manojkumar.

Service cost: $2200

Very bad experience. Moved from Dallas to NY. I have a one bedroom. Movers are not professional at all they are amateurs, they probably hire any one from the streets with no moving experience AT ALL!! Took them 3 weeks in total to bring my stuff. Half of the boxes were damaged. Oh wait I forgot the extra fees: When I talked to the sales person she confirmed 2 times that I wouldn't need my stuff to be transferred to another "smaller" truck; then the guy calls 1 day before the delivery and tells me I have to pay $500 more cause their truck is too big to get in the city - knowing that I see big delivery trucks everyday. He gets to the apartments then he starts counting every 75 feet he is walking and charges me 1$ a feet. Had a total of 115 feet so an extra $40 right? he said you have to pay an extra $90 - I guess math is not their thing.. They are supposed to reassemble  everything they took apart.. well the 2 movers that came - around 35-40 years old men - were unable to put back my bed - btw not an ikea bed - a very very simple bed - do not need to be a genius to do it especially if it is your job! one of them was just standing complaining the whole time that it was too hard to put together, that screws were missing, he was turning the pieces all over trying to figure out how to do it, etc.. so I personally had to take the screws from him to do it by myself and one of them actually helped but I had to give him instructions, UNBELIEVABLE how dumb those people are - btw first time in my life to assemble a bed and did it in 15 min. Honestly super shoking. Oh yeah at the beginning before starting to get the work done, he was like "oh and you can tip us , we don't say no to tips". Well you should first learn how to do your job before talking about tips.   Do not go with them and get tricked by the price they offer because they will add a minimum off $1000 to that original price they give you!

Service cost: $2500

Terrible experience with office. Responses were quick until I had a problem, after that I could never get a response from anyone. I was greatly under quoted on the cost. It went from a quoted $2,100 to a total of $4,600. Never use a mover that doesn't send someone out for a quote. Over the phone quotes never work, I found this out the hard way. We went over each item over the phone to get at the initial quote and their calculations only covered half of the loaded space in the truck. The delivery driver and crew were great. The pickup crew was great until the head crewman told me about an additional $700 "Packing Materials and Labor Charge". They packed 4 pictures and 6 glass shelves. How can that cost $700? 100% of all boxes on delivery were crushed. Broken pieces from entertainment center, toolbox, and dents on the washing machine made by a dolly. I'll never use this company again and I recommend this company to no one.

Service cost: $4600

Brian and the two other guys that were with him today were very professional and accurrate when they came to load my items.  I was misqouted when I originally selected this company but Brian was extremely thorough even in his explanation.  I felt that the level of respect they showed to my home and items packed was great.  I am hoping that when my items are delivered that the same level of respect and courtesy given will be the same.  The movers came when expected and were communicative with me and explained in great detail what was needed or if there was something that could have been packed better to protect my items and that was greatly appreciated.

Service cost: $1450

The movers Charles and Jacob handled my property very carefully and removed it all from my property with skill and efficiancy. I was very impressed with their professionalism, and their willingness to accomidate special circumstances. Many of my items were abnormally shaped and difficult to "play tetris" with in the loading truck, dispite this, Charles and Jacob were able to handle my property with skill and make the most out of their space. These two men were polite and respectful, something that should be highly valued in this line of work.

Service cost: $1708

They arrived late and then told me I had to pay $900 for them to begin loading anything. IMMEDIATELY after I paid them the $900 he told me the price had gone up by 400% and they needed half to begin. DISGUSTING PEOPLE. SCUM OF EARTH MOVERS AND EMPLOYEEES. CROOKS AND THIEVES are what they are. They take advantage of people at very vulnerable times when people need to move and have thier things moved and they try to force you into these SCAM deals. These people are terrible people. I ended up NOT agreeing to pay the additional $3000.00 they wanted upfront. THEN the price magically started to drop, LITTLE by LITTLE. $2900 up front, then $2800 up front I was disgusted by these scam artists I told them to leave, they sat outside in thier truck trying to get me to talk to thier manager so we could negotiate a price. I ended up calling my credit card company and they reversed the $900 they had me pay, and cancelled my card incase this company tried to run it again. I lost $100 overall, as I booked this company then they had a load of good reviews in like March 2014. NEVER believe a quote from a moving company that does not come out physically to your location and take note of what you actually have. I HAVE A HARD TIME BELIEVING ALL THESE GOOD REVIEWS ALL THE SUDDEN. DO NOT BELIEVE THESE FAKE REVIEWS PEOPLE. STAY AWAY FROM THESE SCAM ARTISTS, THEY ARE SCUM AND CROOKS. I will be getting with a few other members of this board and go to the BBB regarding this "company" Email me at ahmad_abdullah@att.net if you have been scammed by these low lifes.

Service cost: $8000