AAA Moving Group

My husband and I were so happy with AAA Moving Group. I did my My Moving Reviews research, and this caught my attention with positive and detailed feedback from other reviewers.

From the initial booking via phone to the final hour of unpacking, we were pleased with the services. We've moved before but never needed movers until now.

The movers arrived promptly. There was no slacking from this moving crew. They worked hard with great attention to detail. They were also very nice. They carefully packed everything with nothing broken. I would definitely use AAA Moving Group again.

Move size: 2 Bedroom Home Service cost: $2530

DO NOT USE THIS COMPANY!!

Save your self time money and the loss of the irreplaceable!

Things to know

1) You are not working with AAA moving group they will not help you and they are contracting out the moving services to another company. This fact will be understated when they are trying to sell you on their moving services but will miraculously be overstated once your items are delivered late, they can't find them, additional charges are added for "truck fees" and your things are lost!

2) there is NO expedited shipping they will charge you a $300 fee for 14 day guaranteed delivery. The catch this is 14 business days so your thing will still just arrive in 21 to 31 days!

They were awful every step of this process I meet with difficulty uncertainty and complete inconvenience. Their customer service although surface level polite was meet with an attitude of I'm sorry but its not our problem nor is it our fault. Oh and oh well you signed the contract. I specifically asked if 14 day delivery was 14 day or 14 business days and emphasized when booking, that I need a real date of estimated delivery so I could plan accordingly. They Lied gave me a fake date and I was stuck with an empty apartment, air mattress and very little clothing. 14 days tuned into 14 business days meet with an apology and a guarantee that I would receive a refund. However miraculously the day my items were delivered I was told on the spot that if I did not pay $300, the exact same cost of the early delivery, a fee added for "special truck" being used then they would take my stuff away and put it in a storage unit! The special truck a $20 U-Haul truck they had to use because my street would not fit a 18' wheeler. The kicker is I live on a major street in downtown LA where there was plenty of space to fit an 18' Wheeler! Also I watched and listen to the delivery driver call two other customers and pull the same stunt, not only apologizing for being late but stating that they would have to pay $300 more out the blue in order to receive their things that day! SCAME!! But the worst part of this story They lost 4 boxes and refuse to acknowledge my lost items! AAA Moving group (Meghan Blackwell) stated that she would send me a claims form to fill out. Instead I received an email for the contacted moving company! I called back and was told I would have to go through them to file a claim. My biggest issue is the consistent lies I was feed to pacify me! If AAA would have been honest I would have been better prepared to deal with everything but they lied, made promise they would easily break or deny in the next conversation and then ended with oh well its not our fault you shoes us!

Save yourself the time, money and emotional distress and GO SOMEWHERE ELSE!!

Move size: 1 Bedroom Home Service cost: $3350

I moved from a bachelor apartment on a second floor, walk up to a bachelor apartment on the main floor of a building fairly close. I had a grandfathers clock, which they put a cover over then wrapped in plastic to protect it. The two guys were very respectful, very good!! They made a very stressful situation very easy. Wonderful experience, great price! We highly recommend AAA Moving Group for your moving needs. The 2 movers who came to help us were very polite, courteous, professional, and treated our belongings like they were their own. They even helped us take apart and rebuild large furniture pieces. Thank you AAA Moving Group, we will definitely be using your services again for future moves!!

Move size: 2 Bedroom Home Service cost: $2200

I compared a bunch of local moving companies online and ended up going with AAA Moving Group, and was absolutely impressed. The ladies on the phone had those fun-sounding friendly attitudes that made me feel good about booking with them, then the movers were very friendly, efficient, careful and professional. They even called to ask if I wanted them to come early - awesome. The whole experience was easy and seamless and I wouldn't hesitate to recommend them and use them next time. Thanks!

Move size: 2 Bedroom Home Service cost: $2300

Moved from Ohio to Florida. Claimed weight was nearly 7000 lbs for a small 1000 sq. ft. house (no furniture). Originally estimated around 3000 lbs. They lost over $6500 worth of stereo and music gear (drum and sound equipment). I was told $140/mo. storage fee but was charged $450/mo.! After pickup, customer service was incredibly rude. When I asked them to explain the obvious price jump, I was hung up on 3 times by their "Customer Care Specialists". And to top it all off, the cost/RANSOM I had to pay was nearly $7k. I am currently looking into legal action. PS - Notice the reviews are either best ever, or worst ever? I wonder who actually wrote the positive reviews.

Move size: 2 Bedroom Home Service cost: $6800

We were worried about our move because they were calling for thunderstorms that evening. In our experience we have had lots of encounters with the rain when moving. Much of our belongings have gotten ruined. We didn’t need to worry about that this time around though. But the 3 moving men sent by AAA Moving Group Experts to assist us for the relocation were simply fast and efficient and had all of our belongings safely in our home before we thought possible. I can’t gather enough words to describe their level of integrity, but I wish them that they keep up the good work.

Move size: 3 Bedroom Home Service cost: $3100

AAA Moving Group were the best ever. They were actually a pleasure to talk to when they came to get my items as well as the phone conversations that I had. Adam and Jake were my favorite. Not only were they hard-working but they were also focused and hilarious. I laughed the entire time while they were moving my items. It really prompted me to go out of my way to recommend this company. Everything else went great but I just wanted to point out the things that made this company stand out from many others that I had come in contact with.

Move size: 1 Bedroom Home Service cost: $2100

I would give ZERO stars if I Could. They lied and basically entrapped me. The quote they gave me ended up being $1200 more when the movers showed up. I was already packed and was told if I didn't pay I was out all my money. The customer service manager Kaitlynn was downright disgustingly rude and condescending to work with. Still waiting to be refunded for the $200 in damages I had to pay my apartment building for all of the damage they did moving my stuff out of it. Worst unprofessional bunch of people I have ever worked with. Please RUNNN!! Do not even consider using this company! Oh and they told me my move was so short I would have my stuff within 3 days..my stuff came 12 days later.

Move size: Studio Service cost: $2700