AAA Moving Group

DO NOT USE!! This company fails to tell you they are a broker. They hired a moving carrier for our move that had their license revoked before they picked up our goods. It’s been 105 days and still have not received my entire 3 bedroom household belongings. Channel 3 aired my story. Do not use - they won’t answer their phones/ the owner Kaitlyn says she will call back and doesn’t. AAA will not help us get this carrier they hired for our move to get us our things. 105 days still waiting and wondering where are things are. DO NOT HIRE!!!

Move size: 3 Bedroom Home Service cost: $5100

After researching movers in our area I chose AAA Moving Group because of their positive reviews. They did not disappoint. My movers arrived ahead of schedule and went right to work. I was very impressed with how quickly and carefully they moved furniture and positioned it for me. They do have a three hour minimum, and they did finish ahead of schedule but it was all still worth it. My husband and I could not have done it ourselves. Also they took great care not to mark the walls which had just been freely painted and lifted furniture so that the new floors were not scratched. Excellent job.

Move size: 2 Bedroom Home Service cost: $2242

I had a great experience with AAA Moving Group from my first phone call with them until the move was complete. I didn't think it would be possible for their movers to compare to their customer service over the phone, but then the movers arrived on my moving day, and they were wonderful too. They were friendly, kind, they made sure that the condo had documented damage done in the hallway before we started to move, to make sure I would get my deposit back after the move, and they were all-around great. They were fast, very careful, and in good moods throughout the move. I was very happy with their service, and will definitely use them the next time I move. The price was also better than most of the other companies I had researched before choosing AAA Moving Group, and all of the expenses were laid out in advance very clearly, with no surprises, which I really appreciated.

Move size: 2 Bedroom Home Service cost: $2500

Outstanding customer service each and every time we spoke to AAA Moving Group. The guys were great, worked like an unstoppable force but the weather (hottest day in September) and my stuff couldn’t stand in their way. I have worked in moving, cleaning and other labor intensive business and have seen people work hard but these guys from AAA Moving Group worked harder and smarter. I only worked with one crew for the move and they were the best crew. Showed up on time. Done earlier than estimated. No hidden costs, no funny business. Nothing broken. I hope to never move again, but if I do, I hope AAA Moving Group is available to move me again.

Move size: 2 Bedroom Home Service cost: $1227

Recently moved out of my condo and hired AAA Moving Group to assist me with moving a lot of larger stuff to storage. It was a bit of a last minute booking due to the elevators in my building but their office was happy to work with me to get a booking ready. My movers on the day of and they did a great job. They arrived with their truck on time and were very friendly. They got to work quick and were very careful with my stuff. Payment was easy and in line with the original quote. Overall experience was very satisfactory and I would recommend them.

Move size: 3 Bedroom Home Service cost: $1980

By far the absolute worst moving experience I’ve ever had to deal with. The company did not call and did not show up on scheduled pickup day or delivery day. 3 days late to pickup my belongings and still have not delivered my belongings to my new place. I was charged DOUBLE what Ashley quoted me. Instead of paying $3300 I am now paying over SIX THOUSAND DOLLARS. The moving company keeps pointing their fingers at the movers and vice versa. No one is communicating and no one is taking the blame. I’m having. To constantly do their job for them and coordinate with the movers and company and find out why they don’t know where my belongings are or where the movers are. This is insane. I could have sold all my belonging and bought everything new for $6k. Now my attorney has to get involved. Do not use this company. They are unethical, unprofessional, and unreliable. Save yourself the stress and financial burden.

Move size: 2 Bedroom Home Service cost: $6200

More than a month ago we booked movers to move us from California to Arizona. We interviewed several companies and my wife was assured that there would be no issues, it wouldn’t be canceled, etc. we were told our move date would be July 16 or 17 as a backup. It is currently the 15th. Our entire house is packed, even our kitchen. We were told by the moving company that they wouldn’t be here until next Wednesday. We are supposed to be out tomorrow, the new owners are going to be here Monday with their moving truck. My wife asks the moving company why they wouldn’t have checked all of this sooner and she was told “that’s not her job”.

My wife went around and around with your company telling them(AAA) that nothing bad better happen and that we were quoted a cheaper rate, well your salesperson went on and on about how we better be careful with some of these other companies, a lot of times they don’t follow through. We have called twice now, the broker tells us it’s not their fault and the trucking company said it’s not theirs.

What I know is I have a house full of stuff in boxes, no way to cook our food, or even eat it. The customer service from the trucking company is not great. We had to call them the day before our move was scheduled,at5pm, because nobody had reached out to us yet. We had a bad feeling when that happened that it wasn’t a good sign. I don’t know how this is going to end, but we will see.

Move size: 2 Bedroom Home Service cost: $3500

I liked AAA Moving customer service. Their coordinator who assisted me when I purchased their service was excellent - very clear and very concise. My experience with their moving consultant was very good as well. The crew during the move was very productive, relentless, and very organized. They were on time. They gave me a 30-minute window and they respected it. It was done 30 minutes before and though I did not pay attention to that, they deducted it from the cost. The paperwork was also swift, accurate, and very satisfying. It was a perfect crew and I would definitely recommend them.

Move size: 2 Bedroom Home Service cost: $2206

We were relocating after retiring. We have never had someone move us before. We contacted a number of moving companies, but even though it was a little more expensive than the other companies, I felt that it was the right decision because they move a lot of military families. I didn't know the protocol in a move such as this, but they came in and knew exactly what to do. They were on time and got right to business. Every piece of furniture and box was tagged and accounted. When they arrived at the final location, they put the items where I needed them. They worked very hard, and I was comfortable they took care of my items as well as they could be taken care of. Very satisfied with the move.

Move size: 2 Bedroom Home Service cost: $2498

These positive reviews are a LIE! I was called ON my MOVING DAY and told there was no truck for me despite giving them $1,000 for a deposit weeks prior to my move date (I did get my deposit back). I ended up having to leave ALL of my belongings in a friends garage 3,000 miles away from my new home because they could not find a "carrier" in my area. The amount of stress I have experienced because of this company is off the charts. DO NOT be fooled. Find anther company that is actually recognized by the BBB and won't lie to you in order to make a buck.

Move size: 1 Bedroom Home Service cost: £2500

This company does not work for you. I needed my stuff pick up on the Mar 29th and they said they will be there on Mar 30th. Around mid day on the 30th they called to see if we still needed the 30 days free storage we signed up. We said yes and why are we asking this now and where is the movers? They messed up and would get back with us later. Around mid afternoon they got back with us and had movers coming from another state and would be there later in the evening. We had to accept this because we had to be out of house by the 31st. The movers got there around 9pm and took a look at what had to be loaded and raised the price by $3,500.00. The movers loaded our stuff on the 31st and gave us their contact info so we could let them know when and where to deliver our stuff. We called the movers and gave them our address and date we wanted our stuff. They quoted it could be up to 21 days after we contact them to delivery our stuff. I called Triple A and talked with them and gave them our address and date. They said it was out of their hands. We finally got our stuff a week after our date we asked for. I asked the supervisor at Triple A for some of my money back from their screw up and they refused to make it right. Contact the Attorney General in Florida and they are looking into the matter.

Move size: 3 Bedroom Home Service cost: $10000

The agent Cory Rasmussen left my vehicle off of the quote & the pick up list. I called him back and he laughed at the incident, which is no laughing matter. He became argumentative & I asked to speak with a supervisor. I was transfer to Bill Jones..after entering my vehicle on the pick up list & charging me more money.. they still displayed a lack of inconsistency..& my furniture was never picked up Friday June 28,2019.. as scheduled..
They didn’t offer any assistance or discount for the inconvenience..they drop me & refunded me my money.. this is a horrible company with unprofessional employees. Bad service!!

Move size: 1 Bedroom Home Service cost: $1200