AAA Moving Group

Selected AAA to move daughter's belonging from WV to Tuscon,AZ. When company can to pick up it was another company, Way To Go, Inc. on 8/16/19. Told 1st delivery date 8/21/19, did not delivered until 9/10/19 by another company Gilal. Once boxes arrived one was missing with a flat screen TV and 2 framed college diplomas. Been calling every company and getting the run around. Told everyone the TV is not as important as the 2 framed diplomas that's all we want. Would not recommand any of these companies.

Move size: Partial Move Service cost: $2099

One of the main reasons I went with this company is because of their flat-rate fee as opposed to hourly pricing. The quote they gave me and the final bill were the same with no hidden fees or charges. All companies were willing to pack and unpack our entire offices, but AAA Moving Group was up for the challenge and gave me an excellent price. Overall, they got the job done fast and nothing was damaged. We would definitely use AAA Moving Group again and recommend them highly.

Move size: 2 Bedroom Home Service cost: $2100

I'll start off by being honest, I didn't actually use them. Overall, the situation was very offputting. I originally applied for a quote and received a text from person A stating to call and they would personally help me. So I did. First interesting thing.. Person B answered. I say person B because it was neither the same name, nor gender of the text I received. Oh well, maybe she was busy. Second thing, after multiple times of correcting my name, I was still called the wrong name the entire process.. Anyway, So after giving my information, I was quoted a price. Person B was very nice and helpful. I said "thank you, i'm getting quotes elsewhere too, and I'd be in touch if I chose to book." About a week goes by, I receive a text from B stating that if I were to book by such and such date, I would receive 60% percent off. I called to inquire. Well, the text was misleading. It wasn't 60% off my quote, more like 60% off the "original" which was only like $100 less than my original quote. Not worth it when I took into consideration how early they wanted to get my stuff vs when I was actually moving. I was hesitant and he could tell. B then started to go on about how they do a price match guarantee for 4 star companies or better. I was like okay, sounds lovely. BUT then it got weird. "We don't go by BBB reviews though. They're fraudulent, pay for their reviews, AND they work with ISIS." I was flabbergasted. What a weird thing to say.. B was also VERY pushy wanting me to book TODAY. Stating that if I waited even a day, the price would be way higher (even though I only wanted to wait 3 days) I said I appreciate your concern but *I* would call THEM back. I then proceeded to receive 2 calls, each at 7am on different days. That's not professional in my book. After looking at their reviews overall, I found it interesting that the majority of their reviews are either 1 star or 5 star. Very few in between and ALL negative reviews were about the same things. Missing items, unable to reach support after taking deposit, price increases, and taking way longer to deliver items than told. Very scary. Overall, I chose not to book. Please trust your gut with things.

Move size: 3 Bedroom Home Service cost: $2600

AAA Moving Group is very professional, friendly and patient. Everything was treated with care and they were efficient. Highly recommend for moving within NY Area at a competitive price without sacrificing quality of move! Eric and John, both helped us move to our new place and everything was A+. The move duration was in line with their estimate and they were super careful with helping a lot of our fragile stuff. Everything from their arrival to after the move went perfect! Thanks to AAA Moving Group.

Move size: 2 Bedroom Home Service cost: $2200

They did the old bait and switch on us. Salesman (DL) promised a price and said that he was going to mark certain sizes on the estimate that were less than what we told him we were moving. We reviewed the estimate and questioned what he had put. He assured us it was fine he was going to put this to get the lower price locked in but there was room on the truck and this was a good deal for him because he had a truck moving in same time so he was willing to offer the lower price blah blah blah. They were supposed to call 3 days in advance of the move to confirm details..they called the day before and went over what we would be moving which was actually much less than what we had originally told the sales rep as we decided to leave a few things. They marked the price up $600 and hid behind some fine print on the contract which indeed we had signed under false pre-tenses. We asked to speak with sales rep so he could explain himself, they refused. We asked for them to refund the deposit and we would find another way to move, they refused. They said we were stuck with being out the deposit or having to pay an additional $600 on top of the quoted price to move less than what we originally said we were moving. We were very polite and simply wanted what was agreed on or to get out of the deal and get our deposit back. They refused to work with us and said we had signed the contract and they would not refund the deposit. The salesman was being a salesman and said whatever he had to to get the contract signed while knowing this would happen. The customer service on the back-end said too bad you have too pay more now and were very rude. I recommend taking your business elsewhere and save yourself some time and money.

Move size: 2 Bedroom Home Service cost: $1800

I hired this company in July to help relocate my family from Detroit to Houston and it's been hell.They started out being helpful and responsive however since I paid them a deposit of over $1000 and they picked up my belongings on July 25th The company had been unresponsive in fact I've had to tracked them down several times.Fast forward to September 9th and 4 payments of $950 I have just recieved half of my belongings with majority damaged and broken and I'm still having to call and harass them about when I can expect my other shipment or if they even have them.Not to mention any compensation from me having to have my family stay in a hotel for a month because I didn't have of my belongings that were guaranteed to be delivered to me by August 5th. DO NOT USE THIS BUSINESS.

Move size: 3 Bedroom Home Service cost: $4450