3 Brothers Moving & Storage

If I could give 0 stars I would. The guy I booked with told me that my stuff would be on the same truck from pick up to delivery, that was the first lie. Then on the day of my move the cost was doubled, 3-4 days after pick up I called to ask if I could reschedule due to an issue with my new place, then I get a call from the delivery company 2 weeks before my redelivery date saying they were on their way. When I said no I got yelled at. 3 brothers do not respond to emails and just today Sarah the monster customer service manager yelled at me and called me racist because I told her the delivery company said my stuff would be delivered 5 days late due to Rosh Hashanah. She is so damn rude and completely useless. Please be aware and do NOT use this scam company.

Move size: Studio Service cost: $4200

Moving is already stressful – this is my word of caution to others to not exacerbate that by working with an unprofessional, dishonest business like 3 Brothers Moving & Storage.

I did a long-distance move from east Texas to west Texas and priced both private trucks and van line services. I was warned that the lead time to receive your items with a van line service could be longer than comfortable (up to 21 days). Due to this, it was one of the questions I specifically asked when obtaining quotes. I was told by at 3BMS MULTIPLE times that our delay would only be 1 to 2 days.

The day of pick up we were met with many surprises. 1. This was the first time it was disclosed that 3BMS operates as a broker and subbed out our job to a local moving company. We were asked by the subcontractor to sign a new quote with T&C’s on the spot. 2. The team lead informed us that our cubic square footage had been grossly underestimated which essentially doubled the quote. This was despite carefully inventorying our large assets. We were very transparent with the sqft of our home and that we needed 3 Brothers guidance on estimated boxes. It’s my opinion they intentionally undercut to make their quote more competitive. 3. That we should expect 5 to 10 business days for our items to be delivered.

I reached out to 3BMS sales rep, Anthony Delvecchio, multiple times seeking to understand the disparity of delivery time. I never received an acknowledgement or response from him. This is the height of unprofessionalism and only assured my assumption that he was intentionally deceitful.

Several items were damaged, boxes smashed, wood furniture destroyed. Each sub is pointing fingers at the other as the party responsible (different business delivered and picked up neither was 3BM employees.

Lessons learned is to utilize one of the local guys. We wasted $1,875 for 3BM to broker a deal we could have made ourselves. Due to what seems to be 3BMS’s intentional misguidance, we spent the same amount as we would have for a specific team/truck to drive straight through to our new home.

Move size: 3 Bedroom Home Service cost: $11500

: RUN away from 3 Brother’s Moving & Storage brokering service at 3movingbrothers.com (US DOT: 3840883 MC: 1396743)! They WILL lie to you about what is included in their final quote. I figured out too late that this company is a complete scam. I begged for my deposit back. They told me to find a different moving company but they are keeping my deposit that they made me send thru Venmo. That should have been a clue that they are not legit. I am losing all of my furniture and I am out five hundred dollars because of 3 Brother’s Moving and Storage. JOSEPH MUSCENTE IS A SCAM ARTIST.

The BBB is very aware of the unethical behavior. The BBB told me that this company is not BBB accredited and encouraged me to file a complaint.

Move size: 1 Bedroom Home Service cost: $3000

Just awful and a scam. This is not a moving company — it is a broker who will create a contract with you, then pass it off to another company you never heard of (United Speed Movers). The other company uses a completely different calculation for the contract you must sign with them ($1,100 more based on cubic feet rather than items in a 10x10 storage unit). The other company will arrive nearly a week after the originally promised date, saying your $3,900 move was a “small job” so they had to rearrange deliveries. “Victor” the 3 Brothers salesman will then not take your call. Literally - he hangs up. Customer Service will know nothing, AND the movers will break your desk. RUN AWAY!! Just don’t!!

Move size: 1 Bedroom Home Service cost: $3900

Three Brothers is NOT BBB accredited! Terrible experience. It’s hook and bait! They make you believe they are giving you a deal and as soon as you pay a deposit, there is NO longer any customer service, even though Vince gives you his personal number, you’ll never reach him! This whole company sucks! I’m a senior citizen and don’t have extra money to waste. My original estimate went up 150% after I paid the deposit. This is a scamming company…I would NEVER recommend or use them again. And the man that delivered my boxes and furniture, slid all the boxes and totes down the ramp, each hitting the concrete ground, some busting! What a joke! Don’t be misled, hire a good mover!

Move size: 3 Bedroom Home Service cost: $9667

We talked with Rep Anthony and he gave us a quote. Walked through house and he listed things. Said we’d need 2 trucks. Quoted us a price and lowballed the price. Said they’d deliver in 5 days. When one truck arrived they charged us double. Including charging us to pack things already listed on inventory. After 7 days still waiting for our things to arrive. Have called daily without any answer or call backs. They do not have 24/7 phone service. Poor service and awful customer service

Move size: 4 Bedroom Home Service cost: $16000

I have used professional movers 13 times inter and intra-state so I I'm a veteran mover customer. I was quoted $2,800 for 850sf one bedroom unit by Vince Sheridan, senior coordinator. I gave him specifics of my Mansion mirror and 85 in TV that would need special packing, otherwise I had 75 66qt boxes already packed with sofa, bed, 3 small furniture items. On moving day, OCEAN MOVERS showed up in an Enterprise lease truck apparently subcontractors of 3 Brothers???? The moving team were fine, but Ocean Movers' customer service staff were condescending and rude regarding to every concern I had. I was advised the charge was now $4800 from $2800 and they only accept cashier's check, Zelle or CASH. CONSIDERING I PROVIDED AN ACCURATE CUBIC FEET FOR THE QUOTE, THIS SHOULD NOT HAVE HAPPENED. AS A SINGLE, RETIRED FEMALE, THIS EXPERIENCE HAS BEEN THE WORST MOVE EVER DONE AND I HONESTLY FEEL RAPED BY THIS COMPANY! PLEASE DO NOT CONSIDER THREE BROTHERS MOVING AND STORAGE. THEY WORK ON THE BAIT AND SWITCH METHOD!! My BOL # 1890416.

Move size: 1 Bedroom Home Service cost: $4800

This moving company is a joke! Their business model is to quote low with the small print stating they can charge more once they show up. We gave them a very detailed list of our items, but one the movers arrived their costs went up an additional 45 percent. This is their model, this is how they work. Then, they sub the work out to local movers who didn't even show up or call the day we were scheduled. The additional charge has to then be paid in CASH! I can't say loud enough to stay away from this company scam!

Move size: 2 Bedroom Home Service cost: $2700

I was given a great price for our move, and was told everything I wanted to hear. How I could call them with any questions anytime. I booked them 7 weeks before the move. As it got closer to the time of the move I started calling to go over inventory ETC. In one day I called four times to no Avail. I would get disconnected every time I finally got ahold of someone that I had never talked to before and he was very short and direct with me that everything was on schedule and I would hear from them later. I ask if they would for sure be there on March7 and was told they would call me the day before either March 7 or 8 We were selling our house and HAD to be moved out on March 7 because new owners were taking over March 8. And they could not guarantee that. That is when I decided to cancel there service, and the minute I text that to Christian he immediately called and text back and got pretty hateful with me for cancelling. Telling me how I wasted his time and I would not be getting a refund on my deposit.

I found it very interesting how I could not get a hold of him all day until I told him I was cancelling. And as of today I do not have a refund. I cancelled on 2/26/24. I have called customer service and get get an answer. I will keep trying and I will be reporting it to the BBB if I do not get a Refund and who ever else I can report to. I was also told that they were NOT a Broker and I found out later they were, another reason I cancelled. Believe me I did not want to go through finding another mover at last minute . But I did because I was not comfortable with them at all.

Move size: 2 Bedroom Home Service cost: $3800

If I could give zero stars I would. My mother in law hired this company to move her items from Missouri to Kansas. She made sure they knew they were moving her items to a military base. They acknowledged this fact. However, they then outsourced her move to a company that my bank flagged as fraud with three undocumented workers who could not get onto a military base. It resulted in dhs, ice, osi, and military police being involved. They arrived at the base a little after 9pm and at 1:30am we were forced to find people with pickup trucks, follow the movers to an empty dark parking lot, pay them $400 in CASH (because my bank flagged them as fraud) and unload furniture and boxes into pickups to drive them to our home and move it all into our house. Customer service WAS NOT available 24/7 as they claimed and we could get anyone on the phone until 10 am the following day. At that point we were basically told we were out of luck and it happens. It shouldn’t happen. This was a move for an elderly woman. Her whole life was on this truck and she hired a reputable company (questionable) who just handed her move to the lowest bidder. Would not recommend this company as they won’t be the ones doing the moving.

Move size: Partial Move Service cost: $3360

It’s not that things don’t go wrong with moves. Like any company the real measure of movers is whether they take responsibility and work to make things right. Unfortunately 3 Brothers completely failed to even try and make things right in my case. Note the arbitration they force you to use is only interested in compelling 3 Brothers to meet their legal obligations. What does it tell you when a third party is required to get a company to fulfill their legal obligations. Nobody is on your side as the customer.

Never do business with a mover who doesn’t send a professional to your house to make a dependable estimate of the volume and therefore cost of the move. In my case 3 Brothers did this over then phone and assured me that for the long distance move I needed I was “buying the entire tractor trailer and there was plenty of space” that turned out to be a blatant lie but I only found out far to late to get someone else.

Move size: 3 Bedroom Home Service cost: $28000

If you are looking for an ethical, transparent, reliable company with a commitment to its customers, 3 Brothers Moving & Storage is not it. I have never had such a negative experience as a consumer in my entire life.

It all started with a price estimate that apparently was “wrong and bellow its real value,” or at least that’s what they told us ON THE DAY they came to pick up our things, when we had no choice but to agree to pay DOUBLE the agreed amount because we had to move out of our previous apartment.

By the way, this happened after they were two days late from the scheduled pickup.

When the movers arrived, they informed us that the company we hired, 3 Brothers MOVING & Storage, wasn’t actually a moving company but a broker. Funny, right? They didn’t even own trucks, and the amount of space we needed was much larger than what was listed in our contract. According to the contract, we had apparently waived a space verification visit and any materials, such as blankets or pads to wrap the TV, sofa, table, etc. Surprise!

Just to clarify, at no point were we asked if we wanted a verification to ensure the price was correct. In fact, I didn’t even know that service existed. The only thing discussed in terms of materials was whether they would provide boxes for packing our items. That in fact was a question I asked, so if I hadn’t brought it up, they might not have mentioned it at all.

They deceived us and took advantage of our desperation, knowing we had no choice in this situation, but to accept their terms since we needed to leave the apartment that day. And so they pressured us to pay more and more money in the dirtiest way possible, through a third-party intermediary that was "just trying to help."

And if you go to this part thinking this was bad, wait—it gets even better:

As if all the money they extorted from us wasn't enough, they couldn’t even fulfill the basic agreement of picking up and dropping off our things on the agreed-upon dates.

I understand that truck trips can be unpredictable and take time, but first of all, that doesn’t apply to the pickup. When you schedule it, the crew must be there. Secondly, a reputable company should give you a delivery window with at most a one or two-day delay. They left us waiting for A WEEK. A week during which we had to sleep on an air mattress because the company has no commitment or transparency with its customers.

And the worst part? We had no one to complain to because their phone system works great for attracting new clients, believe me! They will call you nonstop to get you to close with them, but the customer service department? Practically nonexistent. They couldn’t even put us in touch with the driver they hired, so we could find out when our things would arrive. They were also rude, telling me that the department I had called wasn’t customer service, and they basically hung up on me when I tried calling after the customer service line went straight to voicemail all day. If it weren’t for the AirTags on our bags, we wouldn’t even have known when our things would arrive.

Anyway, I hope I never have to move again after this horrible nightmare, and I decided to write all this so that it doesn’t happen to other people and that the world knows what type of company this is. Garbage.

Move size: 2 Bedroom Home Service cost: $6000

3 Brothers Moving & Storage

555 Winderley Pl, Ste 300, Maitland, FL, 32751

DOT #: 3840883 MC #: 1396743

Phone: (866) 688-0518

Website: https://www.the3movingbrothers.com/

Michael Hampton: (321) 221-7085

Anthony: (321) 248-2406

Adams Relocation Services Inc.

800 Amistad Dr., Prosper, TX 75078

US DOT Number: 2588791

Phone: (201) 334-6750 eMail: Adamrelocationservices@gmail.com

Website: https://truckingdatabase.com/companies/dot/2588791

Joel Reyna: joelreyna20@yahoo.com

Baltic Van Line Corporation

eMail: filasbull@protonmail.com

Carrier/Driver: Nick M.

These people are scam artists. Don’t fall for any of their high-pressure tactics, disrespect, or threats. This is a “cliff note” version of my mom’s recent move from TX to AZ.

August 19, 2024

I called various companies to obtain relocation quotes. Once, I was on the phone with Michael Hampton & Anthony of 3 Brothers Moving & Storage. He said he would work with me since my Mom was a senior (85 years old) and retired from being a First Responder. His quote was $1776 for a 320 sq ft apartment. He rushed me through the online signing of documents but reassured me the move would only take 2 to 3 days from Texas to Arizona. After signing the online forms, their returned email Bill of Lading had two different dates for the move. I tried for weeks to get the move date pinned down and verified. No one would answer the main phone number at 3 Brothers Moving & Storage, so I would always have to press 2 for sales. Neither Michael Hampton nor Anthony would return my call or answer their cell phones.

September 29, 2024

Moving day arrived on 9/29. A gentleman by the name of Joel Reyna arrived with a worker to pack my Mom’s furniture into a small U-Haul truck. He had a NEW Interstate Bill of Lading from Adams Relocation Services Inc. He informed me that the move does not go by the square feet of the apartment, but by cubic square feet of the load, and that my mom’s move would cost an additional $1100. We had no choice but to come up with the additional money since it was the end of the month and the end of my mom’s lease. He also informed us that the move would take 7 to 10 business days with an additional $600 origin/destination fee.

October 6, 2024

I received texts from Joel Reyna and Nick M., the Carrier/Driver for Baltic Van Line Corporation stating the truck would be arriving with my mom’s possessions late on Sunday evening, October 7th. They both wanted to coordinate a delivery time, so I let them know we would be available to receive items Monday afternoon at 1pm. The Carrier/Driver, Nick, for Baltic Van Line Corporation was pissed that we would not be available at 9am and charged an additional $450, stating a destination wait time of $150/hr and even texted a threat to me stating he would place my mom’s possessions in storage if no one was there to receive items at 1pm.

I have called both 3 Brothers Moving & Storage and Adams Relocation Services Inc. and emailed Baltic Van Line Corporation to obtain Anthony’s and Nick’s full names. Not one facility will disclose this information or return my calls and/or emails.

Move size: Studio Service cost: $2834