2 Burley Men Moving

I hope this review will spare someone an AWFUL experience like we had with this company. They do not know how to treat customers, let alone how to treat people as human beings. I am simply gobsmacked that this company continues to exist with what we experienced. It was stressful and traumatic and incredibly difficult. We were even talking with the franchise owner who hung up on me as I was trying to explain what was going wrong with our move, and asked him to stop talking over me so I could finish my sentences. Cheryl (the Manager maybe?) was incredibly sarcastic and rude. I tried pleading with the mover who was physically in front of me, and he wouldn't even look me in the eye and talk to me like a human. What happened: the company did not send a big enough truck (Cheryl said it was our fault for having too many things and we should have known the truck wasn't big enough when it arrived, despite the mover walking through our house and telling us it was good), and left a fair amount of our things behind. They told us they would send them the next day on a long-haul. THREE days later, they then wanted to charge us for the "second move" ($1300+) to bring us our remaining things, and refused to unload them until we paid. Cheryl said she would sue us if we didn't pay. They lost some of our furniture and are now not answering our calls or returning our messages trying to find where it went (or even claim it under their "insurance"). I have never been treated so badly or had such an incredibly negative experience; I really couldn't have imagined this was possible. Please, please, PLEASE do not use this company. They just do not know what they are doing, or how to treat people. I guarantee there are better choices out there who will treat you with respect and decency.

Move size: 3 Bedroom Home Service cost: $3000

A week prior to our planned move, we arranged for 2BM to move furniture & personal items we packed from our house into 2, 20x8' containers in our driveway, scheduled for 1:00 PM Thursday Aug 27.

We got a call around 12:30 PM on Aug 27, saying they could not come, due to delay with previous job, broken truck, etc.. but would be at our home the next morning at 08:00 am.

Next morning, the first guy, Ryan, showed up around 08:30, on his own, no other helper or sometime to oversee the move. Ryan was pleasant, seemed to know what he was doing, and got to work.

Shortly before 09:00 the boss, Mike, drops off a scraggly, hungover or stoned looking guy named Victor, who moved some of his belongings (including a crack pipe) into Ryan's car, picked up a couple of things, was maybe on-site for 15 minutes, then he left! Never saw him again!

We called Mike several times to tell him this was unacceptable, but did not hear back from him.

Instead, Mike drops off another young scraggly skinny guy (from a homeless shelter) who was stoned on something, and a very large mid-50's guy (from one of the Missions).

We let the skinny guy know that he was unfit to work, because he was impaired (but not likely to be able to lift anything weighing more than 20 lbs anyways), and called Mike to pick him up.

Meanwhile Ryan is busily working away, and my husband Jeff hops in to start helping, as the larger guy (George) was huffing & puffing, wheezing, and we thought was going to have a heart attack! Seriously! After 1 1/2 hrs, we had him sit down in the shade, gave him some water, and called Mike to take him away.

Mike agreed to come back and help, and by the time he did, it was 1:00 PM, with the biggest of our furniture items left to move into the containers. Fortunately one of the women cleaning our home called her boyfriend and arranged for him and his friend to come in and help. Thank goodness, because there is no way we could have got it done by the end of the day.

We finally got everything loaded around 3:30 PM, and let everyone go.

2 days later, Sunday Aug 30) we decided to open the containers to make sure everything was secured, before the moving truck picked them up the next day (Monday Aug 31).

It was a complete nightmare! Stuff was literally thrown in anywhere -- even found two boxes of heavy, cement, lawn figurines on top of a glass entertainment table clearly marked as such, with FRAGILE written on top.

The second of the 2 containers might have been half fully utilized -- clearly not loaded by professionals!

We spent several hours re-arranging the mess, and then secured anything that was at risk of toppling over with various straps, etc..

Bottom line: this was the absolute worst moving experience we have ever had, and 2BM completely failed to provide the service they promised. The entire process was a complete shambles, and 2BM should be embarrassed, apologize to us, and refund whatever we paid them -- as whatever it was was way too much.

We will never, ever, recommend 2 Burley Men, and will share our experience with others on social media.

Jeff & Susan Vandermolen

Kelowna, BC Canada.

Move size: 4 Bedroom Home Service cost: $400

This is the second time we've used 2 Burley Men and both times have been awesome!! The first move there was a problem with their staffing but the company contacted us first thing in the morning and told us exactly what was happening. Even though they were short staffed that day they still showed up and were friendly, efficient, and had the move done in record time with no breakages.

The second move we had an issue the morning of the move and had to call 2 Burley Men to reschedule our time to the next morning and they did with no complaints and no hassles! That move was also done quickly and efficiently.

Both times the movers were professional, respectful, friendly and worked really hard! We would definitely recommend this company to everyone and we will be calling them for our next move!

Thank you 2 Burley Men for the great experience!!

Carol and Daryl.

Move size: 2 Bedroom Home Service cost: $500

We hired these guys to do a move for us from Kamloops to Victoria. We ended up cancelling the day before we had to give up possession of our house to the new owners because they kept delaying our move. They had problems with their truck but it seemed like we were getting the short end of the stick and were left screwed! They delayed our move 3 times until they finally found a time that worked for them but would have been done AFTER possession for us.. We didn’t trust them again when they said they would get it done, so we cancelled and ended up moving everything ourselves.. a total NIGHTMARE!! Completely unreliable, we would never recommend them.

Move size: 3 Bedroom Home Service cost: $6000

The slowest most unorganized move I’ve done in my life. I had everything ready and organized before they came.Would of been better off doing it with a friend and renting a truck. What should of taken5 hours took 9 probably longer if I didn’t help myself. Watched them throw my possessions in the storage locker. Asked them to use a dolly to move my marble statue which was ignored and broke in two when they moved it from the truck to my unit. Never use them again. Disgusted.

Move size: 3 Bedroom Home Service cost: $1151

I would give 0 stars if I could. I booked specific dates and we are now 48 hours past the scheduled move date with no communication from the driver (Ryan) or the manager (Earl) despite my consistent efforts to contact them. I’ve left messages, called multiple times, and I’ve gotten one phone call that said “maybe tomorrow. We won’t get there tonight.” for the second night in a row. They pushed me off 4 times, and were not apologetic in the slightest. I would highly advise against scheduling this company if you trust your move to go smoothly. For $2100 I expected a lot better and was severely disappointed, leaving me scrambling for a big move. They have no regard or respect for other peoples time. Pathetic.

Move size: 1 Bedroom Home Service cost: $2100