Sonic auto transport

Fiona was great at communicating, and I’d give her a 5, driver was wonderful as well, but as for the industry right now it feels like nothing less than a scam and this company seems to participate in it! A lowball quote, followed by the “driver had an accident so Ill have to find another and it will cost u more to move car” and no way of getting around it. I offered to wait til the driver was ready but that was not an option. Only option was to pay more and then pay more! In my opinion this company should not feel good about participating in this deceptive business practice.

Service cost: $750

This company is a straight up scam. They do not own any trucks or do anything other than reach out to find you a transport.

I was originally quoted a price when I booked 4 months in advance, I followed up every week one month prior to the day because I wasn't hearing anything and kept being assured that everything was fine.

On the day of the delivery I get a phone call from a guy with a fake Russian accent saying he crashed his truck and can't pick up my car.

Sonic "somehow" finds another truck to take it that day but now it's going to be $300 more and they want me to pay it otherwise they can't say when my car will be picked up.

They really know how to grift someone in a desperate situation that they created, because they knew it was my moving day and I was leaving the state (I was very clear in all of my phone calls that I needed the pickup this day or prior to it) If I did it again I would reach out direct to a local trucking company and cut out these useless middlemen.

Service cost: $1075

After a couple failed attempts working with different auto transport brokers , I was blessed to find Judy Kats. Due to the prevailing ecomony, finding transportation drivers is a total lottery. JudyFirst found one that wanted too much money but then she found the right one after. Although my truck had to wait a few weeks to be moved, Judy was on top of thing With daily updates by text so she made me feel taken care of all along. The process went as agreed and my vehicle was finally delivered safe and sound.

Kudos to Judy.

Service cost: $650

I booked Sonic Auto transportation services a couple of months prior to the move date. They kept confirming until the day of the scheduled pick-up. The day before they told me the driver had canceled and I had an option to pay $500 more and they would be able to find someone else. I kept saying that we have a contract that they will transport my car, on the agreed date and for the agreed price but in the end I was left we no choice but to pay since it was a day before the scheduled pick-up. If I was to look for alternative options, I would have to pay a premium. This is a classic bait-and-switch fraud, and I would like to make other potential customers aware, so they don't do business with them!

Service cost: $1285

I was amazed at the number of responses I received when I inputted my inquiry into a site for transporting my newly purchased 911 in Charlotte, NC to my home in Texas. It was a bit off putting but Dominic from Sonic seemed like a good guy and offered a fair price, not the lowest, but no where near the highest. Anyway, I went with them based upon Dominic’s statements and it turned out to be a great decision. My car actually arrived as they said it would and in perfect condition. The price was preset and exactly as agreed. Great service at a very good price!

Service cost: $700

Sylvia with Sonic Transport Shipping was very helpful with shipping my car from California to Alabama! After getting no response from another company, I called them and within a couple of hours, I had a driver/carrier available within 24 hours!!! I have an SUV and their quote was $200 less than my previous quote that received no response on the “national board”! Sylvia followed up with me and answered all my questions! The driver contacted me and before coming and responded during the trip to answer couple questions!! Very happy I chose this company!! ???

Service cost: $1300

Perfect experience with Alex = perfect experience with Sonic Auto Trans.

Alex kept me posted with regular updates trying to find a driver to meet my specific needs. I never had to ask for an update. He provided A+ professional service throughout my experience, down to a followup call after delivery. I will absolutely recommend Alex Frost at Sonic for any of your vehicle’s specific transportation requirements. His genuine concern for your happiness & satisfaction is second to none. California to Kentucky - Thank you, Alex! We will talk again soon.

Service cost: $1150

Five-Star Service all the way!

My contact at Sonic, Chelsie Young, was professional, efficient, polite, and simply gave top-shelf service all the way through the process of transporting my vintage car.

The transportation was great! My vintage car arrived in perfect condition, which is all one can ask for. The driver was great, a true gentleman, and again, very polite and efficient.

I will be moving again in a year or so, and will use Sonic Auto Transportation again! You can move your car with confidence with Sonic!

Service cost: $510

We had a contract with them to transport our car from Philadelphia to Los Angeles…pick up and drop off door to door for $1350. The morning of pick up time, they called us and told us the driver had cancelled. They said the car can be picked up and dropped off by a different driver for $1630 ($280 more). Unfortunately it was too late and we didn’t have time to contact other transportation companies, so we agreed. They cancelled our original contract with the price of $1350, and send us a new contract for $1630. They told us that car would be picked up that day; but, the driver they found us didn’t show up that day or even the day after. On the 3rd day, he called and told us he would not be coming to pick the car up, and we had to drive the car to him -about 20 minutes drive. They caused us so much stress. An awful, experience. We would never use Sonic transportation again or recommend them to anyone!

Service cost: $1630

This was the best possible company to ship my 07 ‘ Forester to my granddaughter for her first car. First of all the wonderful professional transporter who met me and loaded my car for it’s cross country trip was so nice and accomplished at the task, it was done in no time. I felt very confident it would go well. And then in a few days it was there and my daughter sent me a picture of the happy result. I have no doubt that the delivery was as smooth as the pick up of the car. Also the communication with me and my daughter in CA was Great! All around a seamless process, Thanks to all including office arrangers on the phone calls and in texts.

Service cost: $1585

Sonic-Auto was able to get my car delivered on time and my agent (Clinton Blair) had good communication with me leading up to my car being picked up. The reason why I'm giving their service 3/5 stars is because I ended up paying $360 more than initially quoted. On the day that my car was supposed to be picked up my driver texted me saying that he was unable to pick it up for some weird arbitrary reason. Clinton was able to find a driver for me shortly after but I had to pay way more than I was quoted for. They stated it was due to the holidays and such but it really hurt when I had to hear that. I had no choice but to accept since I needed my car, the cancellation fee, and supposedly prices would sky rocket after New Years. Is that true or a bait-switch tactic? Who knows.

Service cost: $1250

This company is an absolute JOKE. We moved from Minneapolis to St. Petersburg, FL - they picked up our vehicle last Wednesday and promised that it would be dropped off in FL by Sunday (4 day transport). It is now Tuesday and they still have not dropped the vehicle off. I was supposed to start my new job yesterday and could not, nor could I get to work today due to THIS COMPANY AND THEIR BROKEN PROMISES. They want $1000 upon pickup, and offered us "25% off for next time" - NEXT TIME? I only plan on moving cross-country ONCE, so WHY would I take that offer when they screwed up THIS time? That alone makes me believe the company won't be around within a few years from now. Do what is right and help your customers- don't screw them over.

Also, AVOID TALKING TO ***JAY GOOD*** She is one of the rudest people I have ever spoken with over the phone - she alone, makes the company looks terrible. Not sure how she managed to land a customer service job when she has no customer service skills. She kept cutting me off and telling me to "drop my attitude" - last time I checked, I AM THE CUSTOMER AND YOU AREN'T DOING ANYTHING TO HELP. Now they are ignoring my phone calls and I have no idea how I am supposed to get my car. Again, I repeat, this company is a JOKE and so is JAY GOOD. Be aware - they are a full-blown scam. Now we have to call the police and report the vehicle stolen because they aren't willing to lower the amount owed ($1000), and we are not willing to pay that - again, this is THEIR mistake, and by not taking accountability makes them look foolish as a company.

I will continue to post this review on as many websites as possible in order to get the word out, since JAY GOOD doesn't want to do anything to help. I called and asked to speak with a manager and got "K I'll send your info over. Hopefully they reach out soon" ...... Great talk.

Service cost: $1170

I had a very good experience with Sonic Auto Transport from Jacksonville, NC to Las Vegas, NV. My customer service rep was Petra Griffin, she was very professional and made the experience a good one! We had good communication from the beginning of the process. Our 2017 Mitsubishi Outlander was delivered within the timeframe quoted (6 days) and our driver, Alex was professional as well. I would recommend Sonic Auto Transport and be sure to ask for Petra, she was Great! Thank you. Mayra

Service cost: $1550

I want to thanks Dominic to help me find a good driver in a short time. The vehicle was delivered couple days earlier and with perfect condition. I contacted tons of auto shipping companies. Dominic is the only person who keenly helped me as well as gave me a discount rather than urging me to pay and make a reservation in one day. The price they promised is fair and the service they provided is better than some popular auto shipping companies. I'm pretty satisfied with this purchase choice.

Service cost: $1350

Sonic Auto Transportation signed a contract with us four weeks in advance of our needed shipping date. They were priced similar to other transport companies. We needed my aging mother's car shipped from CA to TX to accommodate her wheelchair. I received confirmation a week out, the day before and the day of shipping. At the time the driver supposed to show up, I got a cancelation notice via text. No one would call me back until the next day. When they finally called, I stressed I needed the car by a certain date, they said they could do it, but it would be double the cost from $1,000 to $2,100. This was true extortion. I have since shipped with another company and had a smooth experience. Do not use this company.

Service cost: $2100

Scheduled pick up on March 22nd for Monday March 28th but after two days had to change the date to March 30th giving them 5 days for the change. Tried contacting them via phone and email and got no response until Friday March 25th. At this time they tell me I have to pay a $100 change fee of which there is nothing in their contract about this charge. It says they can charge you something but no number given and on top of that it states they will do everything they can to not charge the fee. I stated I would not pay the fee and if he didn't want to budge on the fee I would find another moving company.

Then he comes up with a $200 cancel charge of which there is nothing in the contract about that either. I sincerely feel this guy Dean was making this up as he went. At the end he threatened to charge my credit card for all of the fees, obviously I won't let that happen. The man talked like a computer, very dry and unrelenting. This is my first vehicle to have to have moved, I will never do it again.

Service cost: $750

In Aug 2021 I researched and researched and researched. I needed to find a company that I could trust and have peace of mind that the car would be safe in their hands. After all the research I did, I found Sonic. There are several companies called Sonic so that got a bit confusing. But the one I dealt with had this number, 530-648-9041. I did my homework on them, DOT, BBB, rating sites, all had Nothing negative but Great reviews. I contacted them and spoke with Bob. Then Heather Flores is who took great of care of. Sept 2021: The car was shipping from VA to WA. Heather explained everything that would happen. THE GOOD: 1) they communicated every step of the way. 2) they have their process down, they where efficient and professional. 3) Car was picked up about two days earlier and delivered a few days earlier than originally planned which was a great surprise since I needed it 4) The person who was actually driving the transporter reached out to me and the plan was set of where I was going to meet him since it’s a giant truck can’t just pull it into a neighborhood. 5) the car was loaded / unloaded with care (I still have that video). 6) I Had a great experience, so much so that I am going to use them again for an April 2022 transport of the same car. THE BAD: I wish they had a unique name because there are other companies called Sonic and it can get confusing and you could end up with the one you didn’t intend to use.

Service cost: $1585