Sonic auto transport

Bob & Daniel at Sonic Auto Transport went above and beyond to get my Jeep from Illinois to Idaho at the last minute when my previous 6-week reservation with another company left us hanging on our agreed upon pick-up date. Stopped all communication I’m figuring because they never found a driver. Gave them 3 days of endless calls with not a single response. The guys at Sonic bailed us out of a bad situation and were great to deal with. They had my car shipped from Illinois to Idaho within 4 days of first contact. Herman & Mary were our drivers and couldn’t have asked for better. Communicated all the way via text messaging. I highly recommend this company. They deliver on their promises. Wish I would have chosen you guys first. Thanks again to all of you, John & Anna

Service cost: $1800

I booked Sonic Auto transportation services a couple of months prior to the move date. They kept confirming until the day of the scheduled pick-up. The day before they told me the driver had canceled and I had an option to pay $500 more and they would be able to find someone else. I kept saying that we have a contract that they will transport my car, on the agreed date and for the agreed price but in the end I was left we no choice but to pay since it was a day before the scheduled pick-up. If I was to look for alternative options, I would have to pay a premium. This is a classic bait-and-switch fraud, and I would like to make other potential customers aware, so they don't do business with them!

Service cost: $1285

I was amazed at the number of responses I received when I inputted my inquiry into a site for transporting my newly purchased 911 in Charlotte, NC to my home in Texas. It was a bit off putting but Dominic from Sonic seemed like a good guy and offered a fair price, not the lowest, but no where near the highest. Anyway, I went with them based upon Dominic’s statements and it turned out to be a great decision. My car actually arrived as they said it would and in perfect condition. The price was preset and exactly as agreed. Great service at a very good price!

Service cost: $700

Sylvia with Sonic Transport Shipping was very helpful with shipping my car from California to Alabama! After getting no response from another company, I called them and within a couple of hours, I had a driver/carrier available within 24 hours!!! I have an SUV and their quote was $200 less than my previous quote that received no response on the “national board”! Sylvia followed up with me and answered all my questions! The driver contacted me and before coming and responded during the trip to answer couple questions!! Very happy I chose this company!! ???

Service cost: $1300

I had a great experience with Sonic and Kevin Alston specifically. Kevin stayed in touch with me daily while my car was in transport. He answered all my calls and texts, and if he didn't answer, he called me back within minutes. The quote he gave me was far cheaper than any other quote I had already been given and other than a $150 deposit at pickup didn't have to be paid until my car was in front of me and I was satisfied with their job. Would absolutely use again. Thanks so much Sonic and especially Kevin Alston and Yuahmel, the driver. Everything I had hoped and way more.

Service cost: $600

Sonic Transport employee, Kevin Alston, rocks! I needed a transport from Houston, Tx to OKC to my son in college. He made it happen cheap, fast and delivered exactly at the time promised! The driver was friendly and both he and Kevin made me feel comfortable with the transport. Kevin was awesome! He was truthful and honest through the whole process and treated me very kindly and the entire process was PROFESSIONAL. I highly recommend Kevin and his team for your next transport.

Service cost: $400

ABSOLUTELY DO NOT USE THIS COMPANY. THEY ARE ESSENTIALLY RUNNING A SCAM. They quoted me a price of $1,450 to ship my car from Massachusetts to California, and today, less than 48 hours before pickup, they told me that the driver’s “father died and he is in the hospital” - that’s a direct quote, I’m not sure if his father died OR he is in the hospital, but either way it began to sound fishy. They then told me that the only other driver they found was charging $2,200 - over $700 more than the original price that I agreed to in the contract. Judy, Kylie, and Judy’s manager all worked in concert with each other to facilitate this scam - and all 3 refused to take accountability for not adhering to the original contract and continued to blame the driver. They also imbed a clause in the contract saying that the “price is subject to change”, meaning they can charge what they want regardless of what’s in the contract.

In short, THIS IS A SCAM. They wait until you have no other options and then try to raise the price of the shipment. Please DO NOT USE THEM.

Service cost: $1450

I was skeptical at first to use this broker due to some bad reviews complaining about price fluctuations, but Im glad I did. The service I received from the broker,Jennifer L., was above and beyond. She is excellent to work with and ensures you get a trustworthy and professional truck carrier (GODSPEED LLC). After understanding how these types of services work, I had an excellent experience with them. I would most definitely recommend! California to Virginia delivery. Cheers, Andrew

Move size: Commercial Move Service cost: $1725

This company doesn’t even deserve 1 star! I chose them out of all the other companies to get me a transport from Louisiana to California. Signed a contract and read reviews etc. Gave Alex my debit card information to get it going and next day HUNDREDS of dollars fraud on my credit card! Someone in their billing department used my personal information to pay their Spectrum bill. When I confronted them they acted as they knew nothing. Then cancelled my transport. Stay as far away from these people as you can. The reviews are probably made by their own employees. They don’t deserve to be in business.

Service cost: $780

Fiona was great at communicating, and I’d give her a 5, driver was wonderful as well, but as for the industry right now it feels like nothing less than a scam and this company seems to participate in it! A lowball quote, followed by the “driver had an accident so Ill have to find another and it will cost u more to move car” and no way of getting around it. I offered to wait til the driver was ready but that was not an option. Only option was to pay more and then pay more! In my opinion this company should not feel good about participating in this deceptive business practice.

Service cost: $750

Sonic-Auto was able to get my car delivered on time and my agent (Clinton Blair) had good communication with me leading up to my car being picked up. The reason why I'm giving their service 3/5 stars is because I ended up paying $360 more than initially quoted. On the day that my car was supposed to be picked up my driver texted me saying that he was unable to pick it up for some weird arbitrary reason. Clinton was able to find a driver for me shortly after but I had to pay way more than I was quoted for. They stated it was due to the holidays and such but it really hurt when I had to hear that. I had no choice but to accept since I needed my car, the cancellation fee, and supposedly prices would sky rocket after New Years. Is that true or a bait-switch tactic? Who knows.

Service cost: $1250

This company is an absolute JOKE. We moved from Minneapolis to St. Petersburg, FL - they picked up our vehicle last Wednesday and promised that it would be dropped off in FL by Sunday (4 day transport). It is now Tuesday and they still have not dropped the vehicle off. I was supposed to start my new job yesterday and could not, nor could I get to work today due to THIS COMPANY AND THEIR BROKEN PROMISES. They want $1000 upon pickup, and offered us "25% off for next time" - NEXT TIME? I only plan on moving cross-country ONCE, so WHY would I take that offer when they screwed up THIS time? That alone makes me believe the company won't be around within a few years from now. Do what is right and help your customers- don't screw them over.

Also, AVOID TALKING TO ***JAY GOOD*** She is one of the rudest people I have ever spoken with over the phone - she alone, makes the company looks terrible. Not sure how she managed to land a customer service job when she has no customer service skills. She kept cutting me off and telling me to "drop my attitude" - last time I checked, I AM THE CUSTOMER AND YOU AREN'T DOING ANYTHING TO HELP. Now they are ignoring my phone calls and I have no idea how I am supposed to get my car. Again, I repeat, this company is a JOKE and so is JAY GOOD. Be aware - they are a full-blown scam. Now we have to call the police and report the vehicle stolen because they aren't willing to lower the amount owed ($1000), and we are not willing to pay that - again, this is THEIR mistake, and by not taking accountability makes them look foolish as a company.

I will continue to post this review on as many websites as possible in order to get the word out, since JAY GOOD doesn't want to do anything to help. I called and asked to speak with a manager and got "K I'll send your info over. Hopefully they reach out soon" ...... Great talk.

Service cost: $1170

I had a very good experience with Sonic Auto Transport from Jacksonville, NC to Las Vegas, NV. My customer service rep was Petra Griffin, she was very professional and made the experience a good one! We had good communication from the beginning of the process. Our 2017 Mitsubishi Outlander was delivered within the timeframe quoted (6 days) and our driver, Alex was professional as well. I would recommend Sonic Auto Transport and be sure to ask for Petra, she was Great! Thank you. Mayra

Service cost: $1550

I want to thanks Dominic to help me find a good driver in a short time. The vehicle was delivered couple days earlier and with perfect condition. I contacted tons of auto shipping companies. Dominic is the only person who keenly helped me as well as gave me a discount rather than urging me to pay and make a reservation in one day. The price they promised is fair and the service they provided is better than some popular auto shipping companies. I'm pretty satisfied with this purchase choice.

Service cost: $1350

Sonic Auto Transportation signed a contract with us four weeks in advance of our needed shipping date. They were priced similar to other transport companies. We needed my aging mother's car shipped from CA to TX to accommodate her wheelchair. I received confirmation a week out, the day before and the day of shipping. At the time the driver supposed to show up, I got a cancelation notice via text. No one would call me back until the next day. When they finally called, I stressed I needed the car by a certain date, they said they could do it, but it would be double the cost from $1,000 to $2,100. This was true extortion. I have since shipped with another company and had a smooth experience. Do not use this company.

Service cost: $2100

Scheduled pick up on March 22nd for Monday March 28th but after two days had to change the date to March 30th giving them 5 days for the change. Tried contacting them via phone and email and got no response until Friday March 25th. At this time they tell me I have to pay a $100 change fee of which there is nothing in their contract about this charge. It says they can charge you something but no number given and on top of that it states they will do everything they can to not charge the fee. I stated I would not pay the fee and if he didn't want to budge on the fee I would find another moving company.

Then he comes up with a $200 cancel charge of which there is nothing in the contract about that either. I sincerely feel this guy Dean was making this up as he went. At the end he threatened to charge my credit card for all of the fees, obviously I won't let that happen. The man talked like a computer, very dry and unrelenting. This is my first vehicle to have to have moved, I will never do it again.

Service cost: $750

In Aug 2021 I researched and researched and researched. I needed to find a company that I could trust and have peace of mind that the car would be safe in their hands. After all the research I did, I found Sonic. There are several companies called Sonic so that got a bit confusing. But the one I dealt with had this number, 530-648-9041. I did my homework on them, DOT, BBB, rating sites, all had Nothing negative but Great reviews. I contacted them and spoke with Bob. Then Heather Flores is who took great of care of. Sept 2021: The car was shipping from VA to WA. Heather explained everything that would happen. THE GOOD: 1) they communicated every step of the way. 2) they have their process down, they where efficient and professional. 3) Car was picked up about two days earlier and delivered a few days earlier than originally planned which was a great surprise since I needed it 4) The person who was actually driving the transporter reached out to me and the plan was set of where I was going to meet him since it’s a giant truck can’t just pull it into a neighborhood. 5) the car was loaded / unloaded with care (I still have that video). 6) I Had a great experience, so much so that I am going to use them again for an April 2022 transport of the same car. THE BAD: I wish they had a unique name because there are other companies called Sonic and it can get confusing and you could end up with the one you didn’t intend to use.

Service cost: $1585

They give you a low quote, and then of course they can't find a driver at that price, so a few days before your pickup you get a text from a "driver" that he was in an accident. Then they try to get you to pay the actual market rate for the move plus more money so they can generate a profit. These guys are a bunch of scammers. Stay away. Use a company that actually has vehicles. I found one that does regular routes. You have to drop off your car at a depot and then pick it up in a parking lot at a predetermined time.

Service cost: $650

DO NOT HIRE THIS COMPANY.

After booking my initial transport for $1025 and confirming this price and date/time was locked in, I received 0 updates. I called and emailed in the two weeks leading up to my move as I was traveling for work up until the day before I moved from Metro Detroit to Austin, TX and I only had a one day window for the vehicle to get picked up.

The company confirmed the rate and pick up date were locked in. But on the day they were supposed to pick up I was completely ghosted by Tim Cunningham, despite calling multiple times the day before and on that day. Tim 'had an accident on his way to work', and also conveniently left his phone in the car. Cool. Even if that was true, hand the job off to somebody else that can take care of your clients.

After firing them the first time, Tim reached out and baited me into another contract as I was already 3/4 of the way to Texas in my moving van and they all use the same drivers at a rate of +$475 over our initial price. I gave him the opportunity as he said it would be done the next morning. When that date and time passed, I tried to cancel and he gave me the driver's number. I called him and he told me that he spoke with Tim the day before and had told him 'his truck broke down' and he wouldn't be available.

This entire industry is a sham. The fact that they can lure you in with one price and pick up time and are not held to it blows my mind. The entire experience was probably one of the worst and most unpleasant things I've ever had to do as I was simultaneously moving across country. It was very stressful.

All the things I was in control over for my move went flawlessly. Everything that was in Sonic's court was a disaster.

I ended up finding a company to do it within my time frame for $1700 after calling in a favor from a friend. If you need your vehicle moved, call United Road.

I would never use Sonic again--but I feel like the entire industry isn't much better.

Service cost: $1700