Sonic auto transport

This is the most unorganized, unprofessional shipping company you would not even recommend to your worst enemy. We agreed on a rate, only for the driver to inform me that he had had a brake failure and could not come to pick up the car. I called Sonic and was told that since they are a third-party company (Broker), they have nothing to do with that. In summary, they told me, "We are not responsible for this and do not care what inconvenience this might have caused you." They confidently said to me that there was nothing that could be done. I pay a cancellation fee of $400, or I get a different quote with an additional charge of $505.

I went ahead with the quote. I had to endure stress before my car was picked up with constant calls. I only learned from the carrier about the lack of communication between Sonic and the contracted carrier. Sonic stopped answering my calls and told me to figure everything out. I was charged an upfront fee of $400 even before the driver showed up - 3 days late - to pick up my car (As aforementioned, there was a complete lack of communication between the two parties). I know they would come and write an extended apology essay in response to this review as though they are what they claim to be. Enough of the empty words; you either close down your company and provide opportunities to those who can serve humans better, or you change your completely unorganized and unprofessional service. No one thrives on your empty words.

To everyone out there, do not fall for this scam. THIS IS A SCAM. If it were possible to give a negative star rating, I would not hesitate to do that.

Service cost: $1450

I’m glad that I decided to go with Sonic’s transport. I was feeling over whelm with phone calls and text with different company. Just so many to choose from. After research, I decided to go with them. Victory Wenzel at Sonic transport really helped to ease my mind. I had a lot of questions, this is my first time shipping a car. He explained the whole process and connected me to a professional transporter. I was always able to call him or text him with any concerns.

This was my experience. The first driver that was supposed to come out had a flat tire, so that was cancelled. Then all of a sudden, I was bombarded with lots of phone calls and text with offering to transport my vehicle. Some of the new price was doubled or even tripled what it was originally agreed on. After many negotiations, Victory Wenzel was able to find me another transporter that agreed to a price that was close to the original. My car was transported to its destination on time with no other issues.

Service cost: $700

I debated between 3 and 4 stars for this review. The car was picked up bit late but arrived within the later edge of the delivery window, so that part of the transaction was good. Communications throughout the process were also adequate.

What I found troubling was a price being agreed and then a significantly higher price being proposed at the time of shipment. In the end, we came to a final cost I could live with but was left feeling like this was probably a standard part of the drill. I don’t do this often enough to know if this would be the same experience with others or not. In the end, was content overall, but was not thrilled with the overall experience due to the frustration establishing the final shipping cost.

Service cost: $650

Tyler Ross with Sonic Auto Transport provided exceptional service. He took the time to resolve a major issue that was causing financial stress for me. His communication was clear and consistent, keeping me informed throughout the process. My car even arrived earlier than expected, which was a pleasant surprise. I truly appreciate his professionalism and dedication to customer satisfaction. I highly recommend Tyler Ross and Sonic Auto Transport to anyone in need of reliable vehicle shipping services.

Service cost: $850