Sonic auto transport

Terrible company. Do NOT recommend. They quoted a fake price and then they wanted over $600 more than the original quote to actually schedule a driver. Even after that, the driver then never came to pick up the car, and Sonic Auto still wants to charge me a $200 fee because it was 'out of their control'. Turns out the driver wasn't even insured! Outrageous! This company has no ethics.

I called a week in advance to schedule a car pickup, but Sonic Auto didn't schedule a driver until the day of pickup, but I was assured that the driver would be coming that day or the day after. Immediately after scheduling, I contacted the driver directly to confirm that they were indeed coming that day, but the driver told me that they weren't coming until several days later! I then tried to call Sonic's 24/7 support line to inform them of this, but they told me that no one would follow-up or support me in any way until the next day. Since I wasn't sure if maybe Sonic Auto gave me the wrong driver info and I didn't want to miss the pickup, I waited for a driver anyway, but they never came! What a waste of time!

This company deceived me multiple times in the process just to sign me on! I talked to JEREMY in management, and he was very rude and unhelpful! He said that a $200 fee still applies for cancellation even though the first driver never came because they went ahead and scheduled another driver without my consent for a day I already told them wouldn't work for me. I wish I could give this company ZERO STARS for a thoroughly TERRIBLE experience! Stay far away from this DECEPTIVE company!

Service cost: $1479

I used Sonic Auto Transport initially because they had a much lower price than the completion . In fact, I was told that I wouldn’t be able to find a transporter to deliver my F150 at the price I needed. Not only did SAT deliver on their word, they delivered much better customer service than I could’ve imagined. Rep Albert took the time daily to follow up with me on the status of my car and even indicated the level of insurance for each driver. I couldn’t be more impressed with the service of SAT and especially with their rep Albert. Thanks!

Service cost: $675

So I choose sonic to transport my sons car to him. My son is in the Coast Guard and Levi said there would be a discount. He came back at $410. Not the highest but also not the lowest. So I signed a contract, not 10 minutes later he called: Leslie the cost has gone up to $800. Needless to say I was very upset that he lied and said it was my fault because I needed the car delivered over night. NOT TRUE.So he gave me another discount of 120. But it was still money my son didn't have. After working with him for over a week I was done, just get my sons car to him. I will pay the difference so my son will never see that this company was trying to screwed him out of his money.

Bottom Line if you are on this website looking for transport and you come across Sonic back out and run.

The best thing that came out of this was the drive that picked up my sons car. David Fielitz "Landing Zone Logistics LLC" he was beyond empathy and reproach. He understood and took care of bussiness.

Service cost: $680

Long history of taking advantage of people. The tactic is to call you last minute and tell you they have found someone but you have to pay more. They raised the quote from 495. To 650.00 and wanted 250.00 deposit before the driver arrived. When the driver showed up his 5th wheel trailer was to wide for my 71 Opel GT the driver apologized and there was no charge for the effort. But Albert Bryant says he has to keep the 250.00 deposit for a "dry run fee" if they are professionals then they would know a Opel GT is a small car like a austin Healy or MG. But they are not professional they are hacks. This guy lies every chance he gets and they are all in on it. Their BBB rating is in the toliet just like Alberts morals. He is more then willing to find me another contractor but that would require another deposit. Don't do it. Don't fall for their BS

Service cost: $650

Stay far away from this company! Check their Better Business Bureau if you dare. They will give you a price, then waste your time saying the driver will be there tomorrow, only to not show up, give an excuse the truck broke down, reschedule for the next day and again not show up. Then when you are at wits end, they change the price on you! Not one single ounce of integrity with this company. They will just waste your time and repeatedly lie to you and aggravate you. Horrible dishonest people! I'm sure the owner is going to try to give a b.s. reason why they couldn't honor their commitment, because that seems to be what he does. BUt don't believe it!

Service cost: $545

I had a terrible experience with Sonic Transport and do not recommend their services due to their deceptive practices. Here’s what happened:

I booked to have my son’s car transported from Dacula, GA, to Pecos, TX, with Sonic Transport on May 8th for a quoted price of $735. The agreement included a pickup date of Thursday, May 16th, with delivery expected on Sunday. Despite confirming that this was a locked-in price with no hidden fees, as stated by the agent Paul, I encountered significant issues.

First, the company did not reach out to me as promised. I had to call them on May 16th to inquire about the status. During this call, I was informed that the price had increased to $1,350 due to carriers not having enough loads to make the run. This was a stark contrast to the initial assurance that the price was fixed unless there were specific conditions like mechanical failure, inclement weather, the carrier’s schedule, or Acts of God—none of which occurred.

The company’s terms and conditions clearly state that the price of transportation is based on recent shipments on similar routes and that the price might change only under the aforementioned conditions. Their FAQ section also emphasizes that the quote is all-inclusive, covering all fees, taxes, and insurance, and guarantees no unexpected price changes. Despite these guarantees, Sonic Transport attempted to increase the agreed-upon price on the day of pickup.

I signed the contract on May 8th with the price of $735 confirmed. To have the price suddenly hiked up to $1,350 on the pickup day is unacceptable and deceptive.

I highly do not recommend Sonic Transport due to their dishonest and unprofessional behavior. Their practices are misleading, and their customer service is poor. Save yourself the trouble and look elsewhere for a reliable transport company.

Service cost: $1350