Sonic auto transport

So glad that I made the decision to go with my spirit and my gut feeling that I have that they would deliver and they delivered very well thank you for being responsible for my vehicle. I highly recommend them if you’re traveling from state to state I came from Texas to California and it went as I expected.?? They were very sweet. Didn’t give me any issues. I will definitely be reaching out if I need someone to transport my vehicle again and they were very affordable.

Service cost: $950

Stay far away from this company! Check their Better Business Bureau if you dare. They will give you a price, then waste your time saying the driver will be there tomorrow, only to not show up, give an excuse the truck broke down, reschedule for the next day and again not show up. Then when you are at wits end, they change the price on you! Not one single ounce of integrity with this company. They will just waste your time and repeatedly lie to you and aggravate you. Horrible dishonest people! I'm sure the owner is going to try to give a b.s. reason why they couldn't honor their commitment, because that seems to be what he does. BUt don't believe it!

Service cost: $545

I had a terrible experience with Sonic Transport and do not recommend their services due to their deceptive practices. Here’s what happened:

I booked to have my son’s car transported from Dacula, GA, to Pecos, TX, with Sonic Transport on May 8th for a quoted price of $735. The agreement included a pickup date of Thursday, May 16th, with delivery expected on Sunday. Despite confirming that this was a locked-in price with no hidden fees, as stated by the agent Paul, I encountered significant issues.

First, the company did not reach out to me as promised. I had to call them on May 16th to inquire about the status. During this call, I was informed that the price had increased to $1,350 due to carriers not having enough loads to make the run. This was a stark contrast to the initial assurance that the price was fixed unless there were specific conditions like mechanical failure, inclement weather, the carrier’s schedule, or Acts of God—none of which occurred.

The company’s terms and conditions clearly state that the price of transportation is based on recent shipments on similar routes and that the price might change only under the aforementioned conditions. Their FAQ section also emphasizes that the quote is all-inclusive, covering all fees, taxes, and insurance, and guarantees no unexpected price changes. Despite these guarantees, Sonic Transport attempted to increase the agreed-upon price on the day of pickup.

I signed the contract on May 8th with the price of $735 confirmed. To have the price suddenly hiked up to $1,350 on the pickup day is unacceptable and deceptive.

I highly do not recommend Sonic Transport due to their dishonest and unprofessional behavior. Their practices are misleading, and their customer service is poor. Save yourself the trouble and look elsewhere for a reliable transport company.

Service cost: $1350

DO NOT USE THIS TRANSPORTATION COMPANY!

I am writing to formally raise a complaint regarding a breach of contract and unauthorized billing in connection with the transportation of my vehicle.

Per our agreement, my vehicle was scheduled to be towed from Miami, Florida to Tallahassee, Florida, with a guaranteed delivery date of Wednesday, July 30, 2025. However, the vehicle was not delivered until Friday, August 1, 2025—two days late. During this time, it was parked at an undisclosed location for approximately 48 hours with my personal belongings inside. I was not informed of this delay or the vehicle's whereabouts until a day later!!

Additionally, I was informed that a $100 charge would be deducted from my account upon vehicle pickup. Upon reviewing my account, I found that I was charged $200 instead.

I was deeply disappointed by the treatment I received when trying to resolve this issue. Instead of support, I was met with blatant rudeness from the broker, John Gardner. This experience was completely unacceptable, and I strongly advise against doing business with this company.

Service cost: $600

Flawless Delivery and Exceptional Service

I had an outstanding experience with the delivery of my car. The driver was not only on time but also incredibly professional, courteous, and clearly took pride in their work. They kept me informed throughout the process, handled my vehicle with care, and ensured everything went smoothly from pickup to drop-off. It’s rare to come across service this seamless and respectful. I felt confident and reassured every step of the way. Truly excellent service—I would recommend without hesitation! Thank you Emma !!!

Service cost: $300

My niece goes to school a few states away and she had her SUV break down on her just a couple days before she was to move out of her dorm for the school year.

We were suddenly faced with a travel emergency where we needed to get both her and her car back home or her SUV would be impounded.

Thankfully Christian at SONIC was able to match us with a driver at the last minute who was able to transport her SUV within our budget

We couldn’t be more appreciative of how much time and energy Christian put towards making sure we were well-taken care of. 5-Stars!

Service cost: $1300

I shipped my vehicle from Salt Lake City, UT to Boston, MA, and thankfully, it arrived in one piece. However, the stress I went through until I actually saw the driver, you can’t even imagine.

I first contacted the broker (John) and scheduled a pickup that was confirmed with a driver. At the last minute, the driver canceled because another customer backed out of paying, so he scrapped the entire shipment.

At that point, I was cleaning my apt, packing, and now trying to find other shipping options all at once. John worked hard to find a new driver and did manage to book one, but at $450 more than what we originally agreed on. I didn’t have much of a choice, so I went with it.

Then, on the day of the new pickup, I texted the driver to confirm the time, and he replied that the shipment had been canceled. He said he explained to the company that he had a headache and might need to go to the hospital. I was exhausted and furious, it was my last day in the city, and I had a flight to catch. I had to quickly figure out where to park my car.

Thankfully, I was able to leave it with some people I knew, which helped me calm down. Then, unexpectedly, John called back and said he found another driver who could pick up the car in just a couple of hours.

Overall, it was a very stressful experience but to be fair, it wasn’t John’s fault. He truly did his best to find a solution quickly. I’m sharing this just so others know what they might experience when shipping a car.

Service cost: $1275

Huge shout out to Stefan Davis. When I needed to transport my truck from Colorado to Kansas on short notice, I was given the run around by 2 other companies. Stefan worked diligently and stayed in contact with me and negotiated the best possible deal for my short notice needs.

The driver was punctual and worked with me to coordinate delivery/sign off with my wife at home.

I will most definitely use Sonic (through Stefan) again for my next move.

Service cost: $500

I was really nervous about transporting my 1980 Chevy C10 from Colorado to California. A different transportation company was asking for my title. Felix Elmo assured that nothing extra was needed besides my keys.

Felix was really calm & extremely helpful. He found a driver that unfortunately had a delay, which I had no problem with, but Felix was quick to look for another driver to meet my expectations.

Felix kept in contact with me, without being pushy, to assure me that the transportation was going well & was ready to answer any questions that would come up.

I would definitely work & recommend with this company for transportation. If needed to, I would definitely request to work with Felix Elmo again. THANK YOU FELIX!

Service cost: $800

Sonic Auto Transport was an absolute nightmare to deal with. They bait you with a low quote, then jack the price up over 200%, claiming it’s the only way to get your car shipped. Even after paying more than double the original quote, my vehicle was still delayed by 10 days.

To make it worse, they tried to pacify me with a $50 “discount”, which is insulting given the massive price increase—and that discount wasn’t even properly applied. I paid dramatically more for a service that was late, unreliable, and poorly managed.

This company shows zero accountability, terrible communication, and clearly prioritizes extracting more money over honoring agreements. Do not trust the initial quote. Do not expect timely delivery. I would never recommend Sonic Auto Transport to anyone.

Service cost: $1400

These guys were great, they picked up my F350 crewcab dually from Biloxi MS to melbourne fl after I got it refurbished flawless, extremely happy I used sonic, I used a different company at pick up, and I got the worst out there, I was a little nervous because of the first company, Sonic really took care, did a great job everything was exactly like it should be, thank you for taking care of my truck. I wouldn't ever use anyone else, I had a lot on the line, you guys are great

Service cost: $1200

Cameron Healy was the person from Sonic that I worked with. He always responded and provided follow to ensure I was receiving the best rate. He was upfront with the whole process. Cameron being transparent with me allowed me to pick him as my broker for my shipment of my high end vehicle Escalade. I am very pleased with his response time and follow up. The kind of person you want looking out for your best interests. I will definitely call him again if I need a vehicle ship.

Service cost: $1750

Contracted to transport a vehicle from New Hampshire to New York beginning Monday, February 16, 2026. At the time of booking, clear instructions were provided that the vehicle must be retrieved no later than Thursday, February 19, 2026. The dispatcher confirmed a scheduled delivery in New York City at approximately 12:00 p.m. on Thursday, February 19, 2026.

At approximately 1:00 p.m. on February 19, 2026, I contacted Sonic to inquire about the status of the driver and the vehicle, as no updates had been provided. I received no response. I immediately contacted the pickup location directly and was informed that the vehicle had not been retrieved.

Throughout the remainder of that day, I made multiple attempts to contact Sonic for clarification regarding the delay and failure to perform services. My calls and communications went unanswered.

At approximately 5:30 p.m. that same day, a representative identifying herself as Elizabeth contacted me. During our conversation, I addressed the company’s lack of responsiveness and the failure to complete the scheduled pickup. Elizabeth advised that she was unable to assist further and stated that Albert would contact me directly.

During that conversation, I clearly instructed the company to cancel the pickup entirely, as the agreed deadline had already passed and the only explanation provided throughout the week had been repeated claims of driver mechanical issues. Elizabeth acknowledged my request and stated she would notify Albert.

On Friday morning at approximately 8:00 a.m., Albert sent a text message stating that he had scheduled a pickup for the following Monday. I immediately reminded him that Monday was unacceptable, as the required deadline had been Thursday. Despite my repeated instructions to cancel the order due to non-performance and repeated rescheduling throughout the week, Albert disregarded my requests and instead referenced a separate Manheim scheduling document that omitted the pickup schedule I had originally provided.

Despite receiving multiple clear cancellation instructions, Albert proceeded to charge my credit card on Saturday morning at approximately 8:39 a.m. without authorization. Subsequently, he sent an email on Monday, February 23, 2026, at approximately 12:51 p.m., stating that he intended to charge my card again, despite prior notice that the service had been cancelled due to failure to perform.

Additionally, at approximately noon on Monday, the assigned driver contacted me directly to advise that she was unable to retrieve the vehicle due to a New England blizzard, further confirming that the service had not been performed within the agreed timeframe.

Based on the company’s repeated non-responsiveness, failure to perform contracted services within agreed deadlines, repeated rescheduling without authorization, and unauthorized credit card charges after cancellation instructions were provided, I believe this matter warrants investigation.

Consumers should exercise caution when engaging this company’s services. I also have voice recordings and voicemails and more text messages and emails as well

Service cost: $600

I hired Sonic to transport my brand new Toyota Tundra due to the responsiveness of David. My original quote for the delivery was shorter and cheaper than everyone else. Normally I don’t select the cheapest option, but this time I made the mistake and chose Sonic. After paying the initial deposit David informed me I would need to pay an additional $500 and it would take an additional week to get my truck. I reluctantly agreed and anxiously waited for my truck. On 9/3, a week late, I finally received my truck, but I had to drive 45 minutes away from the original agreed upon location. What was supervising was the driver chose to unload the truck in a very busy small location bs the large open parking lot near my house. As expected the driver drove my truck into something and caused over $2700 in damage. Now a month later Sonic is refusing ignoring my calls and texts and refusing to pay for the damage. I fear my only solution to getting my truck fixed is to sue them. I would highly recommend staying away from Sonic.

Service cost: $2700

Wish I had read these reviews before I signed with these people. Right from the start this Tim Cunningham slips a word in that he'll let me know the final cost even though the contract clearly states $450.00 and this was after he was begging me to sign with them. He even text me after I sign still begging for my business. Now they're a no show and we have people just standing around and this Tim starts arguing with me claiming he might pick up today or tomorrow? REALLY? Claims they move 25+ vehicles a day? I'm done with these people. He tried to say I can't cancel? I warned him not to touch my credit card or I'll file criminal charges.

Service cost: $450

This is the most unorganized, unprofessional shipping company you would not even recommend to your worst enemy. We agreed on a rate, only for the driver to inform me that he had had a brake failure and could not come to pick up the car. I called Sonic and was told that since they are a third-party company (Broker), they have nothing to do with that. In summary, they told me, "We are not responsible for this and do not care what inconvenience this might have caused you." They confidently said to me that there was nothing that could be done. I pay a cancellation fee of $400, or I get a different quote with an additional charge of $505.

I went ahead with the quote. I had to endure stress before my car was picked up with constant calls. I only learned from the carrier about the lack of communication between Sonic and the contracted carrier. Sonic stopped answering my calls and told me to figure everything out. I was charged an upfront fee of $400 even before the driver showed up - 3 days late - to pick up my car (As aforementioned, there was a complete lack of communication between the two parties). I know they would come and write an extended apology essay in response to this review as though they are what they claim to be. Enough of the empty words; you either close down your company and provide opportunities to those who can serve humans better, or you change your completely unorganized and unprofessional service. No one thrives on your empty words.

To everyone out there, do not fall for this scam. THIS IS A SCAM. If it were possible to give a negative star rating, I would not hesitate to do that.

Service cost: $1450

I’m glad that I decided to go with Sonic’s transport. I was feeling over whelm with phone calls and text with different company. Just so many to choose from. After research, I decided to go with them. Victory Wenzel at Sonic transport really helped to ease my mind. I had a lot of questions, this is my first time shipping a car. He explained the whole process and connected me to a professional transporter. I was always able to call him or text him with any concerns.

This was my experience. The first driver that was supposed to come out had a flat tire, so that was cancelled. Then all of a sudden, I was bombarded with lots of phone calls and text with offering to transport my vehicle. Some of the new price was doubled or even tripled what it was originally agreed on. After many negotiations, Victory Wenzel was able to find me another transporter that agreed to a price that was close to the original. My car was transported to its destination on time with no other issues.

Service cost: $700