Zippy Shell Incorporated

Used to move from Minnesota to North Carolina. They contracted with movers to pick my belongings up on July which went fine. I called them on August 5th to get an update only to find that my belongings were still in Minnesota! Asked to speak to a supervisor/manager for answers and was told they have to submit a form and I'd be called back, we'll as of today August 9th, no one had called so I call and my furnishings are still in Minnesota. Contract I signed said transit would be 7-10 business day. I wait on hold for Supervisor, Nathan finally answers and keeps giving me the same canned response, "We're working on getting your stuff out today". What! Per the contract, tomorrow will be day 10 and it's not even in transit!! He could not even say for sure if my stuff would be leaving Minnesota today. I asked for a call either way and he responded, "he couldn't promise a call back. What a crappy way to do business! I would never use this company again,, nor recommend them. I believe they are unprofessional and untrustworth.

Move size: 2 Bedroom Home Service cost: $4400

The price and flexibility were appealing. But once they picked our stuff up - they have failed to deliver on a single commitment outlined in the contract. Our stuff was supposed to be delivered 5 days ago. Leading up to the promised delivery date I was told repeatedly that they were on schedule (even though up to the day before delivery our stuff was still in Oregon). When the due date arrived, our stuff finally arrived in Montana. But ZippyShell refused to provide a delivery date, stating that the local company would provide that within 48 hours. 3 days have come and no one has contacted me to confirm a delivery date. I've called customer service (again) and Zippy Shell is still refusing to provide a move date. They also refuse to call the local moving company and keep telling me "we're working on it." They have refused to let me speak to a supervisor. And we've received multiple hidden charges that they keep charging to my card without approval. If you need cheap and you are super flexible with SUPER LOW expectations for customer service - then this is the company for you. But if you want clear costs/timelines/and professional service you will want to use another company.

Move size: 4 Bedroom Home Service cost: $13900

We ordered our container two months in advance. Our container was due to arrive Jul 23 2021 800 am-1200 it didn' t arrive during this time period so my husband called again and we were told that it wouldn't be delivered until 8:00-10:00 pm the container arrived at approx 9:30 pm. We were told we were scheduled to have the container picked up Monday July 26 again 8:00 am-12:00 no one picked up the container so we called again and was told the container would be picked up at 4:00-8:00 pm needless to say it is now July 26 12:17 am and no one picked up our container and that will probably delay our delivery date. I hope our container gets picked up before our house closes so the new owners don't have to deal with a container in their driveway.

Move size: 1 Bedroom Home Service cost: $6500

When I called initially back in June to schedule my move, I told them I had a 3-bedroom home. They did not relay that one cage is for a “3-room home” or maybe she didn’t get what I was saying. But when they arrived on July 29th, the cage was NOT big enough. So they couldn’t take all of my things. They also couldn’t send a second cage same day. I managed to FINALLY get in touch with customer service after literally having waited on hold twice for over an hour, they were apologetic and said they’d schedule a follow-up cage right away. That was inconvenient, but fine. I asked that someone call me and let me know when they’d be there because I was not in the state where my things were in storage and would need to make arrangements. They not only sent someone without clearly contacting me, they did it twice while I was hours away. I finally called the local office and scheduled a time with them. I was told Wed the 11th of Aug at 10am. It’s a 4-hour drive to meet them for me and a second day off of work, but I got here. They didn’t get to me until 4pm, and I still had to drive back home and go to work the next day. When I say I will never use them again, I mean NEVER. The customer service has been subpar at best.

Move size: 3 Bedroom Home Service cost: $5000

This company does not deserve a SINGLE star. As someone who works in retail, I know how important it is for businesses to acknowledge when they have made an error, and both make it right and show empathy to customers. Zippy Shell is a fraudulent, unethical business model. Your initial sales consult will be comfortingly easy, and you'll leave the conversation feeling reassured. Then, the moving begins, and you'll realize that you've been WOEFULLY misled.

If you want to read more, I've detailed our experience with Zippy Shell below. Otherwise, here's my advice:

I hate running. I literally never run unless I am chased. So here I am CHASING YOU. RUN RUN RUN AWAY FROM THIS COMPANY. You'd be better off hiring a pack of carrier pigeons to move your stuff, they'll be more enjoyable to deal with and more reliable.

DETAILS:

- After our consult and a lengthy conversation about our belongings, we were ensured that one container would accommodate our belongings. Our Moving Agreement specified a container delivery date, container loading date, and a container pick up date.

- The containers were not delivered on the planned date (even though it was confirmed in an email from ZippyShell). Rather, two movers and an empty truck arrived a full business day earlier (5/24) than the date scheduled and aligned on in our moving agreement (5/25/2021). No notice was provided of the change in moving date, nor the fact that the expected pod/container was not being delivered. Upon calling ZippyShell customer service on 5/24, we were told that we had no choice but to move that day, and that they could not accommodate our scheduled moving date (5/25). Little effort was made by ZippyShell customer service to right the experience. They offered us $100 off, a wholly unsatisfying attempt to remedy the error, as both myself and my partner had to take an unexpected and unplanned day off from work. I have seen no invoice showing that the $100 off was even applied to our bill.

- Halfway into our unplanned moving day, the movers alerted us that our belongings would NOT be able to fit into the planned single container, as the associate ensured us would be the case. Not only did ZippyShell neglect to take responsibility for misleading us, they could not ensure a second container. In extensive conversations with ZippyShell, they told us that they could not get a second container to us until 5/26 or 5/27, days after our scheduled move out. We were closing on the house the morning of 5/26, and could NOT be in the home past 9 AM on 5/26.

- With NO help at all from ZippyShell, the gentlemen moving us personally decided to help us and retuned to our home with the second container, as ZippyShell refused to work with us, even though the situation was entirely due to ZippyShell’s own errors. Further, we were made to pay incrementally for the second container – AND we were charged updated freight/transportation costs.

Think it ends here? I wish. The move-in process has been even more infuriating. We were supposed to move into our new home on 7/15, and so far are on day 5 in an empty apartment despite multiple verbal scheduling conversations with the ZippyShell team to confirm the move in date. They decided to book our move in on 7/23 without consulting us, or considering that we have JOBS and need notice to be able to take off work. This leaves us in an empty apartment having to eat out and sleep on an air mattress (that alone costs $100) for over a week -- nevermind the actual medical damage they are causing me, as I have a fractured back that requires specific care. OUR PHYSICAL AND MENTAL BODIES HAVE SUFFERED AS A RESULT OF THIS COMPANY.

They've offered me $150 for the inconvenience, despite the fact that I've spent nearly $6K with them when I was originally quoted $2,400.

WHAT. A. JOKE.

Move size: 2 Bedroom Home Service cost: $6000

Our move with Zippy Shell has been unprofessional, misleading, and frustrating every step of the way. We initially scheduled our shell and were confirmed for one date and told that our shell would arrive in 10-14 days at our new home. This date was rescheduled for two days later on short notice (thank goodness we had built in some days to clean and didn't have to be out on the initial date). We then learned that despite being quoted '10-14 days' verbally on initial consultation, that they actually meant 10-14 BUSINESS days and that there was no way to expedite the arrival of our belongings.

We therefore arrived at our new home with a baby and two dogs without any belongings for TWO WEEKS. We then learned that the 'destination' that is listed in the contract (our home address) is not what they actually deliver to in 10-14 business days but that once the shell arrives at the storage center (which isnt even in our state) it then may take up to 5 days to get it delivered to our address, and if we want to rent a truck and get our belongings ourselves, it will still take at least 48 hours after it arrives for our stuff to be available.

And after multiple phone calls we are on business day 14 and they are telling us that our shell hasn't even left the initial storage facility (2000 miles away) yet and they are unable to tell us when it will be here.

They have not offered us any refunds for the inconvenience and have not apologized or acted remorseful in any way. DO NOT USE THIS COMPANY!

Move size: 3 Bedroom Home Service cost: $4600

To be honest, they were the only ones that we found who would bring a storage container to where we lived. We were selling our house and wanted to get most of our belongings out, so this seemed like the best plan. We had the initial call and listed off everything in our house that we needed to move and they assured us that it would all fit in one pod. So we set everything up we rushed to pack up most of our belongings and then the day of arrival, they kept saying they were on their way, it kept getting later and later. Darker and darker out. Finally they showed up super late, moved everything out and I'm looking at the truck that's already filled up and thinking, I dont think the rest will fit in there. But we figured they were unloading it into a different storage crate or something. They know what they are doing. Anyway, skip forward a few months of having our stuff in storage and they are scheduled to come pick up the rest. Then two days before, we get a call saying, hey the rest of your stuff isn't going to fit in here. You are going to need get another pod. So we call and they say, 3k more for that one. Which we hadn't budgeted or planned for because they said it would all fit. But we need the rest of our stuff, so what are we going to do? We book the second one, of course. They come and load it up, on time. They even securely wrapped all our appliances up. We were actually really impressed with that part (and the storage aspect was super great) but otherwise they are severely lacking. Now we have moved and they said it could be 3 weeks before the pods get to the facility and then the place will call us to arrange delivery. There's a tracking option on the website but you need an order number which we didn't have, so we had to call in every time to check where our belongings are. The first time we called, they said the estimated arrival was early last week, which was clearly incorrect. Then we received a text saying our belongings were in transit to the destination warehouse. Which sounded like it just left and was incredibly scary. We called and they said it was almost here. Then today when we called they said they couldn't get ahold of dispatch, which sounds scary. Then all the sudden, they tried charging us 5,144.83 out of our account. Which of course didn't work because we were told we had 4,500 left to pay. So we had that moved from savings and our limit on our bank account raised to that amount. But now they want over 600 more than that amount for some reason. My husband sat on hold for 2 hours today. TWO HOURS on hold just to get them to not charge us EXTRA money over the amount THEY told us. And then said they would look into it and call us back tomorrow. I just want my stuff. I miss my bed, my fridge, my table. It should not be this much work and extra money to get it here. So here's hoping it comes between Wednesday and Friday like they said it would. Guess I maybe should have waited to review until it actually made it here, but I'm just so frustrated to keep having more and more charges added to our original quote. Plus waiting and not having our belongings is really frustrating. Eating out everyday (no dishes, pans, fridge, etc) is really expensive. I just kind of wish we had rented a truck and drove it. It's less convenient, but at least we wouldn't be camping out on air mattresses in our new house and eating take out for 3 weeks straight. Oh and we would have at least 6k more dollars.

Update: Now they cannot tell us when all our belongings will be delivered. They sure took our money quickly though, even the 600 extra. They said they would look into it but instead just tried to charge us again the next morning. So we've now paid the full amount and are just waiting, hoping to see our stuff sometime in the near future. We have called and called and called, each time waiting on hold for 45 minutes to 2 hours. Just to see when we could get OUR stuff. We were told they can't contact the team directly, but they would make a note in our ticket. Which they have done several times to no avail. Still no call about when they are coming. We were told 24 hours for one team to pass it on. Then we called again and it was 48 hours to go to another team. Now we are way past all that time and still nothing. We were also told in the beginning it would be Wednesday to Friday at the LATEST. Well guess what tomorrow is. Friday and still no word. I highly doubt it's coming. We've probably just lost all our belongings and paid over 6k for them to just take it. Who even knows at this point.

Also, reading through all these other reviews, we've realized they do the bait and switch. They bait you with a super low price and promise all your stuff will fit, but then switch it on you and charge you for more when it doesn't fit. They may seem cheaper than their competitors, but it's only an illusion.

Update: And now three weeks later are still trying to charge us for storage!!

Move size: 3 Bedroom Home Service cost: $6500

Never use this company. We were lied to from the beginning. I requested a move/delivery date which was agreed upon by the company. 2 days before the move I was informed that the delivery date was to be determined and would be at least 2 weeks after the quoted date. This is after they have charged me half the amount and at a point where i couldn't get another mover fast enough. For 17 days my family had no furniture at all (beds included) and the company did not care a bit. They wouldn't give any answers or work to have the furniture there when agreed upon. Eventually I was given a $250 discount for the labor to unload but come to find out that that didn't even cover the entire labor needed so I still had to pay more for that. They don't have the resources, ability, or desire to compete with other companies and I recommend not using them.

Move size: 2 Bedroom Home Service cost: $3900

WA - PA My experience was not one I wish to remember. The initial sales representative I spoke with said she would be available for contact throughout the process if needed and after I signed the contract I never heard from her again meanwhile I never even received a confirmation email. The pod was picked up a day late. The pod arrived late even though I was given a confirmation of delivery meanwhile it hadn't even arrived at the facility yet. Once I was able to get a true confirmation it still came a day late. On top of all of this there were additional charges for gas costs which I was aware of but the insurance coverage was not included until the end and I ended up paying way more than was explained to me. Overall very dissatisfied and a 6% refund on $5,000+ move after countless calls and missing our things for almost two extra weeks and no attempted reach out from the company. I do not plan to use this company in the future. Also the frame of the pod was smashed in a couple of places damaging some our items.

Move size: 2 Bedroom Home Service cost: $5100

My wife and I paid Zippy Shell for a long distance move from NJ to NC in May. The experience with the customer service team and management were all horrific to say the least. We were told on the phone by Dio that we would NOT be charged for a storage fee if we had our pods delivered within the first 30 days, our receipt says NO STORAGE – DELIVER ASAP and they still charged us $438 for storage of 2 pods on the day they loaded our things. When we called to ask them to reverse it and to check the voice recorded call, they gave us the run around again saying they didn’t hear anything on the call and that they couldn’t share the recording with us. It took 17 days from day of load to the day of delivery – 17 days not 30! Not over 30, not at 30 – nowhere even near 30.

Dio rushed my wife off the phone while we were planning the move saying if we didn’t book then and there that we would lose the special price and that he had to run to get his next Covid shot or he would be late. All in the same call that he said we would NOT be charged a storage fee. When asked about that conversation in the call, they said they didn’t hear that either. DID WE MAKE THAT UP TOO? When we asked for a manager – we didn’t a call back until 2 days later at 10pm at night. The “manager” was rude and hasty on the phone and said there is nothing he could do for us we “signed a contract”. The contract says nothing about being charged prior to 30 days and on the receipt it says NO STORAGE in clear English. Not only that, but they damaged our items!

We paid for the loading team and the team that loaded one of our pods loaded it incorrectly and we had multiple damage to expensive furniture. We supplied them with multiple moving blankets, tarps, towels, and cardboard as to not damage anything and they never used any of it. We also supplied them with bungee cords and ratchet straps which were never touched. Our fireplace was manhandled and not covered with the blankets supplied, our bedroom furniture is all scratched up, there is a rip and a giant oil stain on our couch – oil stain?! From where the pod that was above us? They loaded a metal spiked outdoor tool on top of my ironing board cover and ripped it to shreds. We paid an extra $1000 for them to load our things to have them break, scratch and dented? Our mattress was dirty and disgusting because they literally wrapped our pod in $.99 black wrap from the dollar store. Our pod wasn’t even wrapped correctly. I have photos of everything. I emailed a claim form to the claims department and never received an email saying they received the paperwork. What kind of customer service/experience is this?

The unloading team in NC were sweethearts – they were respectful, kind and unloaded very quickly. Our unloaders were the only good thing about Zippy Shell.

Move size: 3 Bedroom Home Service cost: $5918

Communication is non-existant. There's no telling how much you'll actually have to pay because they'll just charge you whatever they want for the surcharge, which seems like thievery. When they return your pod, they don't give you a time so you can't plan to have anyone help you unload it. It's 10 pm and it's not here yet and despite 3 calls, there's no information to be given. Incredibly unhelpful with no effort to even try to get answers.

Move size: 3 Bedroom Home Service cost: $7500

Zippy Shell has excellent sales reps that make you feel comfortable and cared for. As SOON as you sign the contract, all representatives become completely unreachable and unreliable. Our items were more than a week late being delivered to us with 0 communication about the delay. I reached out several times ahead of the move to confirm the delivery date with 0 responses. Not to mention that we rented a "two-bedroom unit" that barely fit enough furniture for a studio apartment.

It's been weeks and I still cannot get ahold of a representative to discuss my experience. They do not care.

Move size: 2 Bedroom Home Service cost: $3000

WORST moving experience!! My girlfriend and I hired them for a long-distance move from PA to NY. The salesperson promised us that the shell will be delivered to our apartment and be unloaded from there, however, after they already charged us the second payment, they said they would have to do a “loose unload” where they unload the shell (while cutting open our lock that we put on the shell) and load it into a truck and then unload the truck again at our apartment. We hired Zippyshell to decrease the amount of unloads we do so our belongings do not break. Zippyshell gave us multiple excuses as to why they had to do the “loose unload” (which was not in the contract we signed) but they did not care. Also, we woke up at 7am to go to the warehouse in LI to unlock the shell for the movers. If that wasn’t frustrating enough, they took over a week to get us our COI correctly and delivered it on the morning of the move. And as a warning, the customer service department is absolutely useless and will tell you that they put an “urgent” request and still take time to get back to you. The company has been an absolute nightmare while moving and highly recommended that people look elsewhere for long-distance movers.

Move size: 1 Bedroom Home Service cost: $3000

Used them for a move across the country. As others have noted, they are quite nice on the phone and the process to set everything up went very smoothly and the rep was very informative.

However, from that point there were delays at just about every point possible. I got a call 3 days before the container was to be dropped off saying they didn't have one for an extra 6 days - this would NOT work as I was moving, duh! Eventually they emailed me confirming the dropoff date, but then I didn't hear anything until I called them on that day and had to threaten them with cancellation to get any info from them and speak to someone who could actually help get the truck there - late in the day so I missed almost a full day of packing. Delay #1.

Then they called to let me know that the container pickup would be a week later than scheduled. Delay #2. Luckily the property I was moving from allowed me to keep the container there after I had left.

From that point I got no updates unless I called, which wasn't that much more helpful. They weren't able to tell me anything more than "it hasn't shipped yet and we have until X date." It sat in the first warehouse for almost 10 days before beginning the drive across the country. Delay #3. When they finally told me it left the East Coast and gave me a date (though I can't prove it, I'm pretty sure that they just told me it left the warehouse when it hadn't). I was informed that it was at the arrival warehouse, but then couldn't be delivered for another 7 days. Delay #4.

All in all, it arrived almost 2 weeks late, while I slept on the floor, had to purchase kitchenware just to cook and eat, etc. Yes, I planned to not have furniture, etc, for a week or two, not for over a month. An extra $400 was added to the original contract amount.

That being said, the drivers were very nice. The reps I spoke with were nice, though not really very helpful or able to get access to actual info on the status other than "not shipped yet" or listed contract dates.

I do not recommend. They were a bit cheaper than others but not worth the hassle, uncertainty, and delays.

Move size: 3 Bedroom Home Service cost: $4800

On 7/7/2022, I booked a zippy shell with the promise of it arriving to my driveway for loading and unloading for our cross country move. They were unable to drop it off which resulted in me having to rent a uhaul for $161.31 and gas for $50 to transport the items to their facility and load the items myself at the facility. I was not offered reimbursement for these costs. I was told then that it'd be okay once it gets out to Florida that when it arrives they'd call me. I did not receive a call on expected arrival day. On 8/5/2022, I called them asking where it was at and that's when I was told it arrived. I asked for drop off immediately as it's already running late. They tell me it will be an additional week possibly 2 weeks for drop off. This is resulting in us acquiring another uhaul for $89.50 and gas for $30 just to get our items. I then showed up after spending this and now they are refusing to give us our items. I am beyond livid. I need my stuff ASAP! I am seeking full reimbursement for truck rental, gas, and initial transaction due to services not being rendered as initially promised resulting in additional money and time spent. Along with my stuff being delivered ASAP to my address.

Move size: 2 Bedroom Home Service cost: $3100

This is one of the worst companies ever. I experienced issues from the beginning which should have been a red flag, but since they had an A- with the BBB I figured they were okay still.

Our first issue was that it took 3 days and multiple phone calls and emails to receive our moving agreement.

The next issue is that the drop-off was an awful experience. We never received our courtesy call and the driver was very rude to us.

The next issue was that our container had arrived at the warehouse on 7/22/22 but we were not informed of this until 7/27/22. When we called to get the delivery scheduled they told us they could not deliver until 8/16/22. However, during my call with the sales rep, he said that getting it delivered by the 4th should be no issue. I spoke with a customer service manager who said that they would call me back with an update, they never did. We did recieve a text saying that the delivery had actually been scheduled for the 8th. We called to confirm and they said that it was able to be scheduled and that they would include unloading service for free. Today, the day of the deliver comes, they were supposed to be here between 8 AM and 12 PM. 12:30 comes around and we still haven't even heard from them. I give them a call and I am put on a 10 minute hold. I was then informed that the crew cancelled the delivery because we are "outside of their service area." I spoke with the customer service manager and basically all they could do is offer a $100 credit to our account for the missed delivery. Since they were on the phone I asked what ever happened to the call about the previous missed delivery. Apparently they left us a voicemail (we didn't get a voicemail) and even though the sales rep was vague and ambiguous there was nothing they could do.

Save yourself the headache. Use a legitimate company not this joke.

Move size: 2 Bedroom Home Service cost: $4000

If there were a way to rate zero stars, I would. This is absolutely the most crooked, worthless, corrupt company i've ever done business with. Their "MOVERS" aka NOT movers didn't show up for my move and then when they did days later, they THREW all of my stuff into the pod and when I got it 99.9999% of my belongings were RUINED. DESTROYED. The offered mr $150 on a $5k move for the inconvenience. They have continued to charge me when they have NONE of my belongings and I have had to file fraud reports against them repeatedly. ABSOLUTELY UNDER NO CIRCUMSTANCE USE THIS COMPANY. You'd be smarter to sell everything you own than hire these people to "MOVE" aka destroy them. CAUTION DO NOT USE THIS ABSOLUTELY CORRUPT business. I don'y even know how they're still legally an entity. Literally horrendous customer services, experience and execution (if you can even say they do that). I wouldn't wish my worst enemy to use this company.

Move size: 1 Bedroom Home Service cost: $6000

Went with Zippyshell due to cost for a long distance move, they were significantly (about 30%) cheaper than Pods. The sales rep I spoke to was incredibly respectful and helpful. The pick up process with smooth, they showed up to deliver the empty storage unit and picked up the packed storage unit without issue at our starting location. I was confident that after 2 months of storage that the delivery process would be just as smooth. I scheduled a delivery 2 weeks in advance. In fact I thought to myself I never write reviews and I was so impressed that I was going to write a review advocating the other reviews left were wrong and they had figured out the issues with customer service and logistics. I was unfortunately wrong. On the day the delivery was scheduled to our new home we hadn’t received a window of time for delivery and I was informed I would get a 1 hour notice before they showed up. I called again 3 hours later, and was told they had no update but had until 8pm to deliver the unit. I called again 2 hours later and was informed that they wouldn’t be able to make it today. They didn’t come, offered no explanation as to why and did not tell us until the last possible moment which took 3 phone calls initiated by myself. I waited all day reserving a spot for the unit on our street and scheduled vendors that had to be rescheduled. Our move was posted a week without notice, we had to incur additional living expenses and vendor reschedule fees we weren’t prepared to cover for an entire week. When asked what compensation would be provided they informed us, we would not be able to discuss this until after we received the unit. After a week on the scheduled delivery day we called customer service asking for an ETA, I waited 30 minutes on hold, no one answered. When I was able to get someone on the phone I was informed that according to their system they were on schedule but no one at the delivery center was answering. The same things we heard the previous weekend. Eventually after they missed the delivery window, again

I finally got a supervisor on the phone who quoted me the same information but this time she was going to call the manager at the storage facility. After endless back and forth it finally comes out that the forklift has been broken and they were not able to make the delivery AGAIN. They knew this and allowed me to schedule a move twice to not show up. I was then called by a “Senior Resolution Specialist” who informed me I wouldn’t be getting the refund I was requesting and they did not have information about when I would get my items. We filed a complaint with the BBB. Where was the breakdown in communication? Why wasn’t the facility able to get another forklift to offset all the cost of business they would lose for weeks of not having one operational? Why did it take me initiating this communication for the customer service facility to be aware of this issue? Why was I able to schedule a delivery if they knew? The customer service representatives sound burnt out, they read a script and repeat the same lines as if it de-escalates a situation entirely created by the company they work for with poorly managed logistics and operations. Honestly I don’t blame them, this must happen all the time. The number of times I was told the same thing is what escalated this experience for me. There was no transparency or urgency throughout my interactions with any representatives. I have no idea if and when I will get my things.

Move size: 2 Bedroom Home Service cost: $2800

What ever you do, do not use Zippy Shell for your next move. I had used Zippy Shell for a long move but smaller items. They hired a moving crew to move my items. We supplied the packing materials such as blankets. The moving crew themselves told us ahead of time that Zippy Shell does the worst job with moving items and our items will most likely be broken due to the way they move and shift the items. They basically said they don't care when moving stuff. Sure enough they were right, broken furniture, broken box, and missing pieces that wee broken off bc because everything was not inside a pod but a cage. I filed a claim for my items, I waited 6 months for them to get back to me to tell me "The 1-800-Pack-Rat Zippy Shell claims process has concluded, and we appreciate your patience regarding the matter. The claims department has evaluated the claim you’ve submitted for damage to items that you rented from the Company. Upon review of the facts of this matter and the terms of the Customer Protection/Duty to Insure Addendum to the Rental Agreement, it has been determined that the damage incurred to your property were not caused as a result of the unit being improperly loaded, mishandled or dropped by a member of the 1-800-Pack-Rat Zippy Shell staff.

Section 6 of the Addendum states: “6. Exclusions: We do not assume liability for damage caused directly or indirectly by any of the following, regardless of any other cause or event contributing concurrently or in any sequence to loss: or (xii) damage caused by improper packing, normal shifting or intentional acts. (please see attached rental agreement terms/conditions)” Based on the terms of the Addendum, this is not a covered loss.

Additionally, the Loading/Unloading Help section of your attached signed rental agreement advises that 1-800-Pack-Rat Zippy Shell does not provide packing assistance or packing materials. It is the customer’s responsibility to supply such items if they wish them to be used during the loading process. The claims team reviewed the documentation enclosed within your claims submission and spoke with the loading team. They confirmed that no adequate protective loading materials were provided. While we apologize for your experience, 1-800-Pack-Rat Zippy Shell cannot take responsibility for the damages sustained to your property."

Again we provided blankets and packing materials and they provided the workers to pack the items. Do not use them. It may seem like a good idea but use someone else. Let their business fail for not taking care of their clients.

Move size: 2 Bedroom Home Service cost: $4000

Zippy shell is the worst moving company ever. I moved from CA to NY, on November 30th. Before signing contract, they said I will receive my shell waaaay before Christmas, and I specifically said: “so I can put my Christmas decorations in shell” and they confirmed! It didn’t happened. Because my apartment required COI and insurance, which took up to 48 hours for them to issue (which they did not). Long story short, they ruined Christmas for my son and did not deliver my shell on time. Even worse, they scheduled delivery for me on the day that they were already closed for holidays so I cannot do anything! They lie, screw and do not care about anything. Untill this moment, I still do not have my shell! My son did not talk for two whole days when he found out that he won’t have his toys and Christmas tree decorations on time for Christmas. DO NOT CHOOSE ZIPPY SHELL. DOESN’T WORTH EMOTIONAL DISTRESS.

Move size: 1 Bedroom Home Service cost: $4000