Zippy Shell Incorporated

Do NOT use Zippy Shell until you read the fine print in the contract that says they have up to 12 days AFTER your scheduled delivery date to get your belongings!! They erroneously sent my things from Los Angeles to Seattle, instead of my new home in Omaha!! Horrible communication from the "Escalation Manager" Rod..I'm sure he never wants to call people back because it's either no news or bad news! After I finally had my things delivered 10 days late, I expected some type of restitution. Nope, there was nothing..just "you're lucky you have your things now, aren't you? Who treats their customers this way? How can they continue to be in business? They need to be investigated!!

Move size: 2 Bedroom Home Service cost: $4700

The only reason I am giving two stars instead of one is because the moving coordinators at the LOCAL level have been friendly enough.

HOWEVER, DO NOT believe the 7-10 business day estimate. We're on 15 business days (21 calendar days) and our shell hasn't even left the destination warehouse. We moved from San Antonio, TX to Denver, CO and we're currently sleeping on an air mattress because our zippy shell has not yet arrived. Communication has been absolutely terrible. First we got an email saying our shell would be late, but no estimate was provided about when it would arrive. Then we got a phone call saying that our shell would arrive on the scheduled date. Great! That was pleasant news. Come to find out that person was wrong. It hadn't even left the San Antonio warehouse (and still hasn't).

Eventually I asked to speak to a supervisor. This was 5 days ago. That day he said he would call me by the end of the day AND email me with updates, neither of which has happened. Also, when I told him that our shell was late, he said he wasn't really concerned about it until it's about 15 business days late. Is he for real? I called back every day this week asking to speak to a supervisor, but no manager ever got back to me. The customer care team on the phone is nice enough, but being nice doesn't get our shell delivered on time.

At this point we have no idea when we're going to get our stuff. We keep being told we're on a "hot list" or "priority list" but no one can give us an estimate about when it will be picked up or when it will get to Denver.

They say their service is "fast" and "hassle-free". Don't believe them. Zippy Shell has been the most stressful part of our long distance move. Do not go with Zippy Shell.

Move size: 2 Bedroom Home Service cost: $1800

NEVER, I MEAN NEVER USE THIS COMPANY. This company does nothing but lie to you and give you the run around. We were told our shell would be delivered on a certain date (twice), we waited and no shell. We called Zippy only to find out after several phone calls that shell was still in transit and no one know where it is, so here we are with hardly any of our belongings. We called several times asking to speak to a supervisor and were told one would call us back and it never happened. Our experience with ZIPPY has been horrible. One headache after another and it still going on. Don't ever use this company, you will regret it.

Move size: 2 Bedroom Home Service cost: $1800

Zippyshell.com Zippy Shell Moving and Storage is not where you want to plan for a move.. They were supposed to deliver a 15' container on 7/28/17 between 8-Noon..

I received a phone call at 10:00am telling me that there weren't any containers available for another 1-2 days. They offered to send a box truck to take contents that we wanted loaded back to the warehouse where they would load the container for us when the containers arrived. If all of the contents didn't fit, they would get us a second container at a slightly reduced charge (HA).
I spoke with a "Manager" that kept saying sorry, offering a small discount for the inconvenience, but did not have any solutions that would make sure we didn't get nailed by a second container charge.

Very poor communications, zero project management skills, inability to manage product pipelines.. Considering we booked this job on June 21, 2017 -- NO EXCUSE!

I ended up with PODS that delivered ahead of schedule with outstanding customer service.

Move size: 2 Bedroom Home Service cost: $2600

Setting up this service was wonderful Nice caring people. I should have gone with the POD people. They arrived on the day of the scheduled move 2 hours late. No phone calls. Moving my elderly mother across country from Florida to California. Scheduled delivery was for Monday july 10 between 8 - 10. COnfirmed wiht the customer service agent on July 6. Drove to N Cal to be available for the delivery. Monday morning no Zippy Shell arrived. I tried calling but just got through to an overflow customer service agent. no answers. No one called back on Monday. When I tried to call several times in the afternoon between 2 - 3 Pacific Time. I got a recording over and over that the offices were closed. They are supposed to be open til 8 pm eastern time. uuugh. I got up Tuesday morning and called at 5:30 since they opened at 8:30 eastern. I did get through to an agent who was sickly sweet but could not give me any information. I asked her to please schedule the delivery for the following Thursday. She said she would do her best. A few minutes later I receive a e-mail confirmation for the following Monday for deliver. between 10 - 12. I tried to call to follow up but only got through again to the overflow company. They do not know anything and can only take a message. By this time the CREDIT card was charged the full amount. No one called until Thursday when I spoke with a "Manager" Roderick. He apologised again over and over and promised to cut the total fee for the inconveninece. He stated he would call on Friday to confirm the Monday delivery. No call Friday. I tried calling and of course the overflow team UUUGH. Monday, No delivery. The POD and all the furniture was finally delivered on Tuesday now a full 22 days on what was supposed to be a 10 day delivery. Never heard back anything from this Roderick person. No discount No communication. Really poor service. Don't use these guys. RUN THE OTHER WAY!!

Move size: 2 Bedroom Home Service cost: $3500

Their customer service line speaks for itself. THE WORST moving company. They excel at getting you to sign that contract and tell you about all the bells and whistles that comes with said fare to transport your goods from point A to point B. Very attentive personnel to deliver empty container to your doorsteps to load your personal belongings and then pickup loaded container to begin its journey to Point B.
Once the container leaves your home, expect a month to receive your container at your final destination.

(1) Before signing the contract their sales rep. confirms: *that you should expect your container to arrive between 7-10 BUSINESS days (two weeks). Totally understandable. *Schedules you a drop off container date and gives you 3 business days to load your goods hassle-free. and then pick-up container to begin its journey to final destination.
(2) Days after signing contract and providing them your CC # for the first half of payment they send an email saying that your drop-off container scheduled date is being delayed 7 full days from originally scheduled. (I call their customer service line and they forward my call to the overflow crew and ask for my name and phone number and guarantee they would call me back the same day. and guess what? Never did. This happened many times.
(3) Container finally gets sent on its way back to their distribution center to begin its journey to the East Coast, and 7 business days later they aren't able to tell me the arrival time of my container. 10 business days later still no word. 11 business days later NOTHING. Not even a single call nor apology from their customer service team. I had to stay at a hotel nearby because none of my stuff had arrived for close to four weeks.
(4) But one thing they did great was to collect BOTH payments in full before I ever received my container. I had to speak to one of their managers and finally complaint about all this stress, lack of customer service and lack of integrity from their company. It is a shame when the customer has to micromanage a company for doing the services we supposedly paid for. Manager promised to call me back after my container was delivered to talk about compensation but never did. Disgusting company. Thankfully I took this to legal matters with my Credit Card Company and they refunded me 50% of the total payment.

THIS COMPANY SHOULD NOT BE IN BUSINESS, as a business owner myself, this is NOT right. ZippyShell gives a bad reputation to its industry and its a shame.

I will be sure to use PODS from now on, I'd rather spend $500 more and avoid all this nightmare.

Move size: 2 Bedroom Home Service cost: $3800

While the local staff in the Tampa Bay office were friendly, nothing about that local office, the customer service experience, or our cross-country move went smoothly. They were both inept and unethical, and I would never use this company again or recommend them to anyone.

Some things that went wrong for us:

1) Neither of our 2 shells was delivered on time to our home for us to pack. One was missing a lock.
2) The local office was late to pick up our first shell, and completely forgot to pick up our 2nd shell. I had to call to remind them.
3) For cross-country moves, Zippy shell schedules their deliveries on a first-come, first-served basis with their warehouses. They didn't call to schedule our delivery with the warehouse until two weeks after the first one was picked up, which resulted in them missing their promised ten-day turnaround window by well over a week. That meant no stuff in our new house for over a week.
3) The customer service manager in the corporate office outright lied to me on one occasion (which he admitted to after I pressed him). The customer service staff repeatedly explained to me policies that differed from those offered to me by the manager in that same office.
4). They charged us the balance of our contract amount before our shells were delivered, even after I confirmed with the customer service office that our contract specified otherwise. (We were on their old billing system, which has since changed)
5). Although nothing in our contract specified a surcharge for a piano, the third party delivery company they used charged us an extra $200 for delivering the piano with no notice.
6). We didn't get confirmation of our delivery date/time until 9PM the evening before it was scheduled to arrive.
7). The delivery to our new house was late by over two hours, and when I went outside to greet the truck, both guys had fallen asleep in the cab of the truck.
8.) After we received our final invoice for $4804, we received an additional $300 charge from Zippy Shell two weeks later with no notice whatsoever. That charge was contested through our credit card company.

Move size: 3 Bedroom Home Service cost: $4804

In the beginning, everything seemed great. The company was in contact with us, talked us through everything and even delivered the shell a day early for packing. We thought we had hit the jackpot with this company.
In the contractual agreement they state it will take 7-10 business days from warehouse to warehouse. We are a small family and we're about to embark on a cross country move, and already stressed out! We arrive in Ohio ( moved from Arizona) and give it the 10 business days. On that 10 th day, we call zippy shell and learn that they have no idea where our shell is, no update to give us and to just call back another time. That was not acceptable. My husband called back and was told they had nothing to tell him . He asked to speak to a manager and they tell him it will take 48 hours for a manager to contact him ! That is unacceptable!! Meanwhile, we find out from another source that our shell has not even left the warehouse in Phoenix. Cool! So what exactly are we paying for?
Finally, today the manager Rod calls my husband and tells him the same exact thing. We have no idea when it will go out, I'll just let you know when we have some information. We advised him that they now are in breach of contract as we were promised our items in 7-10 business days, and now we are at 11. After a heated conversation with Rod ( and being hung up on atleast 4 times) we still have no answers. We explained to him that we will be expecting some type of discount or compensation because they have not followed through with their end of the deal. He told my husband that once the items are delivered, they will discuss if we will or will not be compensated. This is total bull. They are quick to take your money yet they cannot provide An ounce of customer service whatsoever. So we are without all of our belongings, including my husbands motorcycle which is his mode
Of transportation. We are stuck sleeping on the floor and have no items to cook.. our baby it without his crib, toys and more. We are utterly disgusted with how this company has handled this. If we had seen these terrible reviews before hiring them, we would have never used them. Unfortunately we were in a hurry and the price was right. I'll never make that mistake again!
We have now disputed our initial payment with Wells Fargo and I'm pretty sure this is headed into being a lawsuit. Do not use his company unless you never want to receive your items.

Move size: 3 Bedroom Home Service cost: $2200

Where do I start?

Let's start by saying that I firmly believe that no one in the corporate offices have ever moved themselves and have no idea how to even remotely provide services. Beyond this general complaint, I experienced the following:

(1) Expensive - While I can't hold this against them since most moves are expensive, they beyond the 3k they charged me for a long distance move, they charged an additional $220 after the move because the move was "long haul" (wasn't that already established in the moving cost??) and it was "heavy" (come on..).

(2) Unorganized which led to 12 hour delay from original arrive time - Corporate automatically gives you an estimated arrival window of 8am-12pm. For my shell drop off and loading, my movers arrived at NINE PM. That is TWELVE HOURS LATE. I had to cancel all my own personal travel plans which resulted in an additional $500 to pay for a hotel and flight.

(3) Zero customer service - I tried to call the office to get a sense of when the movers would arrive for my shell drop off and unloading. They said they couldn't provide that nor could they provide me with the local moving company's information so I could call them directly. They said I had to wait until the date of the move to get details on the move such as expected arrival time. When I said that just wasn't going to work, the woman responded with "moving is an all day event. I suggest you pack a lunch and wait." Seriously? All I was looking for was a realistic timeline beyond the generic "8-12" so I could determine if I needed to wake up at 5am to drive to my new home or 7am.

Do NOT use Zippy Shell.

Move size: 1 Bedroom Home Service cost: $3220