Zippy Shell Incorporated

If I could give this company Zero stars, I would!

Where to even start?!
First off, our shell was delivered to us to pack on August 5th.. It's now the 18th, the 10th business day. Our contract says, "ship ASAP/ no storage." What did this company do? They stored it! For over a week!! My husband, myself and our 8 month old moved halfway across the country and we've been living on the floor for over a week. Do you know how hard it is to get any quality rest when you're sleeping on the floor and you have an infant??

WE have had to contact their "Customer care team" multiple times now. WE had to get the ball rolling on getting our stuff shipped on the 6th business day. WE had to check in on them two days later to make sure our stuff was shipped. WE had to call on the 10th business day to see if our stuff had arrived in the destination location.

When WE contacted them on business day 10, 20 minutes before the end of the business day, we were told that our container had arrived. Had they notified us? NOPE! Called them back 30 minutes later to recheck the status of our stuff. OH wait.. our stuff is NOT at the destination location like someone just told us it was. And no one can contact us until MONDAY to give us an update.

So, recap. They don't communicate with their customers. At this point all of my family's earthly possessions are lost. This company is in breach of their own contract. No one that has any power can help us (i.e. Managers.) and there's no phone number for their corporate offices..

I'm more than appalled at this company's lack of service, communication, and response for their customer. No one seems to know anything about what is going on with people's possessions.

DO NOT USE ZIPPY SHELL! They'll screw you and your family over. They might even lose your stuff. BBB will be hearing from me and I expect a FULL investigation into this company to happen.

Move size: 2 Bedroom Home Service cost: $2326

Container picked up on 7/14. Did not get our stuff until 8/8. Moving from SF to Seattle.

1. When I ordered the container, they said it would fit on my street. Then once the order was placed and contract signed they called me back saying oh the space is too narrow therefore they would be picking the container SAME DAY instead of the agreed 3 day windows for loading..

2. On day they were supposed to drop off container. Supposed to show up 10am. No show and no phone call nothing. I gave them some buffer but finally starting calling their "delivery coordination team" (all of them are complete useless and unhelpful) at 2pm. I called and they tell me to call their warehouse for status. I'm like XXX? Isn't it their job? Anyways, their move coordination team is the most useless bunch of waste of space I have ever had to deal with, PERIOD. They are completely unable to provide any status. The only thing they could do is promise to call you back, which they don't. Finally I looked reviews on yelp and found the contact info for the owner of zippyshell SF region. Basically zippyshell just subcontract the pickup/dropoff to this local moving company. Of the entire moving experience, he's the only one that's been remotely helpful. Anyways, in the end I rescheduled the container to be dropped off the next day because it had delayed to after 6pm.

3. Container pickup. I am supposed to be given 3 day window for loading. Sure enough I get a call on day 2 they want to pick it up. Again, WTH.

4. Contain transport. I was told our container would arrive within 7-10 business days after it is picked up. Well after we got to Washington to our new home and one week goes by and I haven't heard anything I emailed the local dude in cali zippyshell and he got my container was still sitting in his warehouse waiting to be picked up. Our stuff had been just sitting there in SF waiting to be picked up, just sitting there for over 10 days.. according to what I was told when I signed the contract, our stuff would have already arrived but instead it didn't even get pick up by transport.. again what THE f!?

5. Container delivery. Finally our stuff was ready to be delivered 8/8. But once again, they continue to exceed my expectations in over promises and under delivering. They said because they are so busy, they have to pick up the container the same day instead of the promised 3-day unloading window.

6. And finally, the container was NOT wrapped like I was promised. As a result, alot of our stuff were covered in black dust including our baby's stuff. We had to spend a long time wiping clean everything and washing everything else.

Yeah overall this is a very poor experience. By far the worse moving experience. When I moved across country using conventional movers. I did not encounter any of these problems. In hindsight, I would have just haul everything myself renting a truck rather paying this scummy company $2000 to do a terrible job.

Move size: 1 Bedroom Home Service cost: $1800

I used Zippy Shell because they could provide a 15' container for my move while competitors couldn't. Overall, I like their system and I think it's a model that is easy to use. My shell was delivered by pickup and the operator was very nice and courteous. The container was picked up the same day, and I had stipulate that I didn’t need storage, I wanted the container sent from Charlotte NC to Albuquerque as soon as possible. Close to the end of the 7-10 business days I hadn’t heard anything so I contacted Zippy by email to find out the status of my shipment, and received a generic reply stating that I would get an email when it arrived at destination. On that 10th business day, I called the support number and was left on hold while the rep tried to figure out where my container was, and apparently could not; I was told to call back in a couple of days, but I started worrying about my belongings being lost. When I called back, again after a hold period, I was told that the shipment still hadn’t left Charlotte, but they would try to get it out as soon as possible. I finally received an email that it had arrived in Albuquerque a full week after the latest date it had originally been scheduled, and because I had to leave for a business trip, I received my goods 35 days after I had sent them.
I understand that delays can occur, and I don’t have too much of a problem with that, but I think that the Zippy staff and operations need to be much much better at communicating what it happening to their clients. It shouldn’t be up to me to contact them repeatedly to get information on the status of my move. I won’t be using them again, but if they had been more proactive about letting me know what was happening, I probably would.

Move size: 3 Bedroom Home Service cost: $3200

DO NOT EVER USE ZIPPY SHELL!! HORRIBLE, HORRIBLE, HORRIBLE COMPANY!! I set up p/u date for Jun 28th, with 3 days to load the shell. After calling several times, I was advised that they did not have a truck to deliver the shell, so my only option was to rent a truck load it and go to warehouse and unload the truck to the shell with a 3-hr. window. The nightmare begins. The warehouse was literally a quarter of a mile down the street. I begged the manager at the warehouse to please bring the shell to my house down the street. When he realized how close my house was, he agreed to drive the shell with his personal truck. He was the only accommodating person in the entire operation. He dropped the shell off at 8am and picked it up at 4:30p the same day, on June 28, 2017. I was grateful for his help (Tom), hoping that the rest of this journey would be a breeze. But the nightmare continued. No communication what so ever. I was advised that my personal belongings would arrive on July 14th, but they did not. I had called several times before and insisted on speaking to a supervisor because no one had called me. Rod finally called me back, insisting that I will receive them on the target date, the 14th. He also said that he would call me every day to keep me aware of what was going on with my shell. He did not! The 14th came and went and no call from Rod. The following weekend I flew back to Seattle and saw my shell still sitting in the warehouse. Tom said he had never received an order date. When I called ZippyShell customer service, they informed me that my shell was in route to Michigan. They weren't aware that I was at the warehouse looking at my shell. I was furious. Needless to say, that call ended in advising me that Rod would call me back. I called Rod several times as well as customer service, and was told a different story every time. Their only response was that I would get a credit of $150.00 if they did not deliver it by the original delivery date. When I returned back to Michigan, I called Tom (manager of warehouse) and asked him to please call me when he gets an order for pickup. By the July 20th, the fone calls were consisted with conflicting stories. I was advised that my shell was here in Michigan, but I had to now call them and set up a delivery date. None of this made since, especially when I had been talking to "Rod" the supervisor, who insisted on personally handling my shell delivery. When I finally talked to him a week later, he informed me that I did in fact need to call and schedule a delivery date. I couldn't believe what I was hearing. When I asked him why didn't he tell me that during our last call, he said he thought I knew about it. That was their normal procedures. After several long conversations and arguments with general customer service and Rod, I had to hang up because I was about to explode. My shell arrived on the July 24, 2017. It took nearly a month. NO APPLOGIES !!

Move size: 3 Bedroom Home Service cost: $2800

My experience with Zippy has been less than great. When you first call they're very attentive and helpful and call back quickly until it's all said and done. They charge you half before they even show up which is odd and then the other half before you even get your container delivered. The experience in Texas was good. They showed up at 7am without calling ahead though so we were woken by them but the local movers they hired were extremely professional and quick. Once we headed to Seattle is when it started to get bad. On the drive up there we got an email saying it has already arrived to the terminal a couple days after it was picked, great!

We then cannot get anyone on the phone to schedule the delivery. We called over 5 times and left messages every time with no response. We would call and ask to talk to our moving coordinator who actually must have gotten fired or quit as her extension didn't even work a few days after we talked first. Everytime we would call they would have an auto message saying they have high call volume and some 3rd party would answer and "take a message" (yeah right) and offer no help at all. I finally sent like 4 emails in a row saying how horrible the service has been and FINALLY we get a response back, and it happens to be from the VP of operations, Great! Finally some hope.

The next day we get a call saying they're going to reach out to the local warehouse to setup delivery.. uh okay but we have requested a day since the beginning.. and about 3 days later we get a call back saying it'll be setup. Great, by this point they already charged us the full amount for the delivery so you are at the mercy of whenever they want to deliver it.

So delivery day comes and they shell arrives on time, but the movers are going to be an hour late. No biggie, the delivery shell driver was extremely nice and friendly. The movers finally show up and it's clearly not a professional company as they show up in a civic and are stoned out of their minds. They have one crappy little dolly and basically move at a snails pace to the point that I am doing more work than them! What the heck are we even paying them for? Oh and our TV broke as the shell clearly went through some kind of massive trauma during transport even though everything was pad wrapped and packed by a professional moving crew in Texas. All and all this move is cheap but not worth the hassle. Spend a bit more and not deal with these clowns.

Move size: 2 Bedroom Home Service cost: $3850

This company is UNBELIEVABLE.

FIRST, 1ST July we call them, they are nice enough. Make the reservation, they ASSURE US someone will call, confirm and charge CC on the 3rd for a move date of the 5th. they tell us in the CT area, we must use their movers. fine. We sign a contract for the 5th July

3rd July - NO COMMUNICATIONS. They charge the CC half the amount. We assume they will be here on the 5th.

5th July - NOBODY SHOWS UP. NO COMMUNICATIONS AT ALL. NO EMAIL. NO PHONE CALL. We call them, 30 min waiting, we leave a message. Unbeknownst to us, they refund the money. NO RETURN PHONE CALLS or EMAILS.

3 DAYS LATER, we finally get them after NUMEROUS CALLS. they say "the truck already left CT, you will have to call & reschedule.

4 DAYS later - We finally get them again, after several calls, THIS TIME, they say "our facility is full, we can't accommodate you. We refunded the money". First time we know that.

LATER THAT DAY.. they now say "We DON'T SERVICE CT, sorry" and hang up. Send the receipt that shows the refund.

We have no movers 10 days from moving 2000 miles. What a LYING LITTLE COMPANY.

LESSON HERE: DO NOT USE UNLESS you are PREPARED to get SCREWED and LIED TO.

Move size: 4+ Bedroom Home Service cost: $5400

Their advertising is very misleading. They advertise free storage for up to 30 days, what they don't tell you is that they take 30 days to get your stuff moved. They say 10 -12 days, but it's really 30. Oh and if you want to contact some one at this company, good luck. They don't return emails or calls. I went all the way to the President for help and to provide feedback. Shockingly nothing changed. I would NOT recommend. I sent them 25 emails, not one response. Once my items were moved I was told to call their 800 number to get them delivered from storage to my home. Was transferred four times to be told they don't know where my "stuff" is and that they don't know what to do. VERY poor service, and absolutely zero execution what they say they will do. The trailer was delivered to my pick up home 6 hours after they said it would be there. They said it was because I did not answer my phone, this was after I called them that morning to confirm delivery of the trailer at 9am - it did not come till 3pm. By then I had to let the people go who I had paid to load the trailer, so lost money there. They said I had 3 days to load, when in reality I had one. The stress they added to my already hectic life of selling a home and moving was unacceptable. I will NEVER use them nor will I recommend them to anyone. Do yourself a favor and heed all these poor reviews, they are true.

Move size: 3 Bedroom Home Service cost: $3800

If you're considering Zippyshell, turn the other way.

From the pushy sales person to the unresponsive customer care team, you're left with a sour taste in your mouth. Our shell was 7 hours late and if we did not reach out, we probably would not have received the shell at all. There is a HUGE disconnect between the customer care team and the actual warehouse.

When we received the email that our shell was delivered to our intended destination, we were ecstatic because we were expecting the worse. After scheduling the delivery to our new home, we were told that since we went with self-unloading that we only had 2 hours to unload before being charged an additional $100/hr. They suggested that if we hired their movers, we would get 3 hours to unload. Their logic did NOT make sense. Why would we need MORE time to unload if we had movers? It was apparent that their movers had a 3 hour minimum and that we would be required to pay for the full 3 hours when it would take no more than 30 minutes for them to unload. After rolling our eyes and biting our tongue, we went with the 2 hour self-unload in hopes of hiring our own helpers. On the day that our shell was scheduled to arrive, I called the customer care team in hopes of getting a better timeframe- no luck. BUT they did confirm that our shell would arrive in that specified timeframe. Once again, it got later and later and nothing. Instead I called the warehouse directly and was told that they had us scheduled for a later timeframe. Furious, I called the customer care team to ask if there was anything they could do to remedy the situation and as expected, nothing was offered.

Our shell arrived on the back of a trailer completely exposed (they DID NOT wrap the shell like the sales person described). Since the shell arrived later than expected, we had to unload with no help. The truck driver FORGOT the ramp making it difficult to quickly unload. Thankfully, he stepped in and helped, making him the most valuable person at Zippyshell.

If we were to do this again, I would NOT go with Zippyshell. I would NOT recommend them to anyone. Their customer service is atrocious and the disconnect between their customer care team and warehouse is too apparent to make the customer care team helpful whatsoever. If you do decide to go with Zippyshell, just ask for the warehouse number and contact them directly. Skip the care team and it might be a better overall experience.

Move size: 3 Bedroom Home Service cost: $2200

The movers who loaded my things out laughed at my furniture, smoked on my property without my permission, stashed a half smoked cigarette on my porch to save for later and then complained about how many boxes I had. One of the same revolting people (named Steve, I think) was on the crew to move into my new place. This time I got to listen to profanity and tales of his love life. My things were damaged and the office people didn't care at all. I had no recourse. Never again. Just disgusting. Total white trash crew of losers.

Move size: 2 Bedroom Home Service cost: $500

Once again a happy go lucky moving relocation and storage company with an overwhelmingly positive Web presence bares it's behind by being just another company that has chosen to fly by it's own unfair rules hiding behind a well hidden sentence in its contract with its victims that says that the cost of delivering the goods that you have entrusted to their delicate hands can change at any time for any reason.

When I first contacted Zippy Shell I received an initial quote that included delivery to my home. At the time I was told that the delivery charge would be considerably more expensive because of the distance my new residence was from the terminal in Syracuse, NY. Some time after after I packed up my shell and had it picked up, I thought that I would try to save a few bucks and I would rent a truck and pick my household items up my self, so I changed my delivery option to what is called a terminal pick up. Several weeks later I changed my mind back to having my shell delivered to my new home. I called and spoke to a reresentative and was told delivery would be an additional $850. This may seem like a lot but it is what I expected because it was what I was originally quoted back in the beginning.

However before I agreed to this charge I wanted to discuss us this charge with my wife as any good husband would. We decided that yes pay the $850, get the thing delivered and be done with it. After all it included our items being unloaded by the Zippy Shell people! So 48 hours later I called back and confirm with Zippy Shell that yes I want to change back to home delivery and yes we will pay the additional $850. I'm placed on a lengthy hold because they need to "make sure their numbers are correct", something I was familiar with because I just went through the same process 48 hours ago before discussing with the boss (my wife). They came cack on the line and asked if they could charge the credit card that we had on file and I agreed. We confirmed a date (Friday, 4/6/18) and a back up date (Tuesday, 4/10/18) incase or weather or some other emergency and I said good by.

That was Monday afternoon, 4/2/18 and aparantly they had extended to April Fools fetivities an additional 24 hours at Zippy Shell Corporate because I received a voice mail on Wednesday the 4th that in order to have my shell delivered and unloaded as we initially agreed and contracted to do on Friday that I needed to call them back and pay an additional $442. It seemed that because my delivery was greater than 100 miles away that the terminal was charging the fee and that they had no control over that situation. So after calling twice and getting the same quote, and after I accepted that quote and Zippy Shell charged my credit card placing a contract in force, Zippy Smell was playing by their own rules and was now holding my goods hostage for an additional $450. After speaking at length with Brittany, the customer service robot who said over and over how she could understand my anger and frustration with the situation that Crappy Smell had placed me in I was refereed to Lauren, an escalations manager who also told me that she understood my anger and frustration, but due to an incompatibility in their software with the Terminal company (not a Crappy Smell company) they were unaware or the excess charge- as if this was the first time they had a delivery more that 100 miles from the terminal. Lauren then referred me to the original contract that stated on page four that the cost of delivery can change at any time for any reason by any amount and that there was nothing she could do.

Thats right: First the Terminal people are not part of Zippy Shell and they make their own rules, rules that Zippy Shell is aparantly unaware of and that Zippy Shell tolerates or at the very least have not figured out how to communicate their policies to their customers, and that they have a glaring software incompatability that they refuse to fix or address. And second, tucked away in a 20,000 word contract is a clause that states your cost can change by any amount, for any reason, at any time!

So I will leave you with that. Beware the multicultural happy faces on their website. Beware the ease at which you think you can move with Crappy Smell. They are just another corporate entity designed by theives who will hold your personal belongings hostage and they will do it with a smile.

This is currently unresolved.

Move size: 3 Bedroom Home Service cost: $3000