Zapf Umzüge

Never again! Paid 5 people, including 1 temporary worker / Indian. Work is not his thing. Incorrect / improper transport of partly high quality furniture: panels were placed on top of one another - scratches. Pack service: listlessly put everything in a box, done. You didn't feel like packing more boxes and walking more (DG without elevator). The bubble wrap was not used. But billed. Very long breaks, although max. 30 min. are approved according to the contract. The highlight is the insurance from MAXIM Consult: total value of 20,000 euros. But it is of no use if colleagues incorrectly pack the TV and it then breaks. BECAUSE: there is a maximum of 620 euros / cubic meter. TV set almost as good as new brought 102 euros as regulation. According to the reasoning, you could have taken out extra insurance.
So: Stay away from ZAPF - also because of the insurance behind it.

Service cost: €1800

Relocation from Basel-Stadt via Freiburg Münster
Just moving - carrying and transporting (without packing and unpacking)
Approx. EUR 2,400 (without material)
Charging 1st household approx. 2.5 hours / 2nd household 1 hour
Discharge (1st floor) ça. 3 hours
Damage: minimal adhesive damage to the balcony table (could have happened to anyone - immediate / honest communication with offer discount)

zapf Freiburg (zett-umzuege) managed our combined move from Basel via Freiburg (2nd apartment) to Münster reliably, quickly, without problems and very pleasantly.
The move of almost 40m3 (2 households from 2nd & 1st floor to 1st floor) was carried out to our full satisfaction.

The company guided us through all formalities in a reliable and helpful manner in advance and kept us up to date at regular intervals.
The actual move also ran with regular information (traffic jam report / arrival).
We would rein with the company and especially with this team at any time.
Special thanks to Mr Kallusek and Van der Rest and their team as well as their support through muenster-umzuege.

Service cost: €2400

Attention, warning to all potential Zapf customers. Before concluding a contract, you should be 100% sure that you have proof of purchase and / or report / current value for every piece of furniture (including antique heirlooms) in the event of damage. Otherwise your claim will be ironed out by the "Maxim Consult GmbH" commissioned by Zapf and you will be "led behind the spruce". You should also know that all Zapf employees who help with a move are not authorized to make statements; not even the employees authorized to collect.

We have already ordered several removals and additional loads from Zapf. But woe betide you have a claim. Even if the damage is recognized on site by employees and recorded in writing, it is of no use to you; the only thing left here is going to court.

Service cost: €5

We had to move many times professionally and Zapf is truly the worst moving company ever!
Since it is such a large company and we have bought higher quality furniture over the years and this even had to be stored for months, I thought Zapf was the right choice.
The storage went well and the team was flawless, I have to admit, but when the 3 containers were emptied, the first thing we noticed was that one of the other pieces of furniture had been stored incorrectly and was damaged as a result.
I was told right away that I didn't have to worry as the damage would be replaced and that calmed us down, of course.
Unfortunately, I am still arguing with the insurance company and I deeply regret that I did not withhold any money.
The worst is yet to come, namely the fitters have 5 wall cupboards in which the children's books are stored only fastened with simple screws, i.e. they didn't use dowels and thought it would hold loose.
It didn't leave me in peace because, as I said, we have moved many times and no fitter has attached anything without dowels and one day later I asked our drywall builder and he was shocked.
Zapf came forward with 150 € and the employee was extremely embarrassed.
We had double the work, clearing out tons of books, dismantling cupboards, etc.
In addition, the lamps in the house were placed at an angle, so that my husband has to answer them again.
In our kitchen (Nolte) too much was accidentally sawed off and that was not commented on.
So all in all we can only advise against Zapf and we could have saved the 11,000 € (without storage fee) !!

Service cost: €11000

In retrospect, I still can't believe how badly Zapf handled the move. No more comparison to the same company from a few years ago that I had already commissioned! The employees are demotivated - the leader of the column said to me that they wanted to leave by 4 p.m. at the latest - and that at a price of almost 5,000 euros. Unloading was also intolerable. 3 men, two drivers for two containers. Allegedly, one would not have known that some of the things would have to be saved in the memory (i.e. incorrectly declared). I then helped myself in order to have almost 50 boxes in the yard at the end, because there was still another appointment. Two family heirlooms were badly damaged by employees of the Zapf company. The move was in March of this year - it is now October and the damage has not yet been replaced. A broken marble slab of one of my great-great-grandfather's washbasins was glued together in a makeshift manner (I thought they were kidding when the glued plate was delivered), the damage to a damaged wall clock from 1934 has not been regulated at all, and all this despite the liability certificate. It is only ever promised that someone would call back! Never again - I'll get a lawyer now!

Service cost: €4939

The pack in Berlin, consisting of 5 men, was perfect, big praise. Unloading in Cologne was a complete disaster. Only 3 men came, including the tired driver. After the elevator failed, nothing happened. Furniture set up incorrectly and damaged as a result, electrical installations ordered at the same time grossly inadequate. The sofa, which was repaired for an extra tip of 50 euros, was even more broken than before. An absolutely diligent cucumber troop. A total of 3 people, one of whom limited himself mainly to having a long chat with everyone he met. Probably also catastrophic working conditions in this company: The driver stated that he had driven through from Berlin all night and had to unload the whole day. At least a consolation: Nothing got away! Nevertheless, an expensive and poor move for a total of 3,200 euros.

Service cost: €3

I moved from Berlin to Brussels and the communication in advance was catastrophic: Missing information about the (high) additional costs, constantly changing contact persons, desired date for delivery not possible (I have to wait 1.5 weeks) and incompetent employees who Defend poor service instead of giving information. Also no information about the partner company in Belgium. I would definitely not recommend Zapf just because of the extremely high price and the poor service prior to the move.

Service cost: €3300

We moved within Berlin with Zapf. The actual moving team was good, but the assembly could not be carried out in our new apartment, for which a new appointment was necessary. On this date, in the truest sense of the word, only crap was made, which I want to explain in detail with an example: In our old apartment we had a washing machine and dryer both working side by side. In the new apartment, they had to be set up as a tower, which is why we bought a corresponding connection piece. The washing machine was moved without a transport lock because they did not know that Miele can use the metal rod on the back as a transport lock. But that seems to have gone well. It was much worse that the column was installed in the new apartment without mentioning a word that the dryer was not connected. When first used, the HWR was under water. Now Zapf offered to send a mechanic to fix it IF I buy all the necessary parts. As a reminder, the old apartment WAS hooked up to the washing machine and dryer. The parts were either mislaid, lost or taken away. The fact that I should then get the parts again is, in my opinion, an impertinence. It also turned out that certain parts of the original kit were simply not used when assembling the column, but were thrown away with the packaging. The story could be expanded to various Pax closets that were assembled incorrectly and not placed correctly, other pieces of furniture that were assembled incorrectly, lamps that were not fitted correctly. A complaint has not generated a relevant response. "We'll talk to colleagues and get in touch" became - nobody answers and the problem is ignored. You have already received the money, since you have to pay directly on the day of the move. What remains is at least to warn others with such a review. The good reputation is deceptive and the quality we experienced was really bad.

Move size: 4 Bedroom Home Service cost: €5003

We are on April 3rd. moved from a 4 room apartment (5th floor without elevator) in Berlin to a 3 room apartment (5th floor with FS) in Bernau. The entire moving team consisted of many young men who were in a good mood and totally diligent and completed all the tasks to our complete satisfaction. I would particularly like to mention Messrs. Steffens, Noack and Blumberg. Zapf can be proud of these employees. Huge closets, all lamps and the washing machine were easily removed and rebuilt. Nothing has broken. In any case, we can only recommend this moving company Mathias Ristow

Move size: 4 Bedroom Home Service cost: €4600