Zapf Umzüge

On May 23rd, 2018 I moved with zapf umzüge Berlin within Hennigsdorf. Everything worked out wonderfully, my furniture was properly dismantled, stowed on the truck and set up in the new apartment according to my wishes. Furthermore, new furniture and a kitchenette were installed, which turned out to be very time-consuming. Nevertheless, the employees remained friendly and always had a suitable solution for the various impassable areas. On the second day, some remaining work was done and the boxes that had already been unpacked were taken back with them. I can definitely recommend this company and would always move with zapf. Trainees were also deployed when I moved and they were also very motivated, friendly and helpful. Keep it up !!

Service cost: €2800

The moving truck from the company Zapf from Freiburg was there punctually early in the morning. The team of 6 worked well together and worked together harmoniously and sensibly. All team members were friendly and helpful and ready to do little extra services. The cupboards and shelves were properly dismantled and reassembled, the stove, dishwasher, washing machine, refrigerator professionally dismantled and reassembled. At around 3:30 p.m., the entire move from one house to a 3-room apartment on the 5th floor with elevator was already done! We only had to unpack and put the things out of the boxes again. We were able to return the company's own cardboard boxes for 1 euro each to the company's headquarters in Freiburg. We can warmly recommend moving with this company. G. uM W., Staufen.

Service cost: €2700

We moved to Frankfurt with the Zapf company. A total catastrophe ... totally unorganized, unfriendly and poor knowledge of German. When packing and unpacking all items were not handled with care. Walls were dirty and the newly laid parquet was fogged up. If you asked the employees about the damage that had just occurred, you only got a sloppy answer that there was nothing and that you shouldn't be in such a way. In addition, some furniture was not packaged properly, so that many pieces of furniture with visible scratches were returned. Here you get 70 euros from the insurance company for a 3000 euros branded cabinet, with which you cannot even buy a refurbishment or spare parts. Our chairs were also temporarily stored somewhere where it was damp, so that there were rust stains everywhere. No response from Zapf. That we all regulated by their insurance. The clearing of the apartment also didn't work at all. It wasn't even written down which cupboard what was put in or the contents of the kisren were simply tipped into the appropriate drawer. I cannot recommend the company ..

Service cost: €3000

Five very young men came to my mother's move. Her things were stowed in the truck within 45 minutes. The drive to the new apartment takes about 5 minutes - I waited a good 30 minutes. Presumably a lunch break was taken - which is absolutely OK. is, but should be communicated to the customer. When we finally arrived, we first had a cozy smoke - as I said, they came from the break, so that could have been done by now ..
Then it was very motivated to unload - every boy took ONE part and carried it into the apartment ... so, a cabinet shelf, a chair, a box ... They no longer knew which parts belonged to which furniture, they worked in a discreetly uncoordinated manner and without a recognizable system .
After all, it only took them an hour. That's the best I can say about this move, unfortunately.
I would probably choose another company next time.

Service cost: €800

I have commissioned Zapf to move overseas (Berlin-Valparaiso-Santiago). The part to Valparaiso went very well.

The sub from Zapf in Chile (ALS MOVERS S.A.) requested an advance payment of the equivalent of 2,000 EUR for the port handling before the ship entered Valparaiso. That came as a surprise to me. Only an amount of around EUR 1,000 was announced. I finally transferred the requested amount because I was afraid that ALS would otherwise provoke a delay in clearance in the customs warehouse and thus increase my costs. When settling the flat rate after almost 60 days, ALS charged storage costs in the port of Valparaiso for 5 days according to the customs warehouse's tariff list = approx. 524 EUR. ALS could not prove these costs, because there was no invoice and that in Chile where there is an invoice for everything !!

My research showed that the container was only in the bonded warehouse for 1.7 days. This storage was also free. The rest of the time, the container stood somewhere until 5 days had passed and the advance payment was almost used up due to the high storage costs. Then the container was delivered to Santiago.

My complaint to Zapf remained unanswered in the end. Zapf just let me down, even though Zapf was solely responsible for selecting the freight forwarder in Chile. My complaints to ALS also came to nothing.

The damage amount is too low for a lawyer to proceed. The local actors probably also know that.

It remains for me to tell other customers about my experiences and warn them not to pay in advance, especially abroad, and to anchor this in writing on behalf of the German freight forwarder !!

Service cost: €7500

Relocation in November 2018 from southern France to Berlin, with one month's temporary storage of the container in Freiburg, then in December 2018 delivery in Berlin.
The deadlines were reliably kept, the price was moderate, but something was missing in the delivery. The numbered boxes were all there, not some boxes / things that were hastily put away at the end.
I have expressed my disappointment to Zapf in writing, but have not received any reaction.
I advise everyone who hires a shipping company - even with a locked container - to pack "in good time", to record everything in writing, to take photos of valuables.

Service cost: €5000

I had good experiences with Zapf in the past and therefore hired them several times, both for private and for business moves. They were never cheap, but they were more reliable than many others. Since the death of Klaus Zapf in 2014, Zapf has unfortunately dropped significantly in performance. Unprofessional, unclean, insincere - only lawyers really work here, with whom you will inevitably find yourself in a legal dispute after moving. In addition to destroyed removal goods and damage to the apartment, theft by employees is now unfortunately not uncommon. I advise against hiring Zapf, quality is not (anymore) on offer here and you can get even poorly executed removals much cheaper elsewhere.

Service cost: €2800

After we had a good ZAPF move a long time ago in the family, mother of the same entrepreneur was "ordered" from Münster to Berlin at the end of 2019.

Pack and collect:
Neat, quick, professional, hard-working. Communication, behavior, etc. exemplary. It goes without saying that we had provided coffee and water the other way round.
Everything was well packed and secured on the vehicle.

Delivery, assembly of furniture and moving goods to the apartment:
Another team. Otherwise I can only repeat every word about packing.

The deadlines for collection and delivery were met.

No damage, no loss, no missing items.

The agreed budget was adhered to, no hidden costs or additional claims were made.

Service cost: €2300

When packing in Berlin some were "carelessly" packed (the main thing is fast). When unpacking the boxes, we discovered several pieces of glass (including a large vase) and damage to a floor lamp. Since we had to unpack over 100 boxes, we only noticed the glass damage several days after the move, so we wrote a complaint email 5 days after the move. Too late, according to Maxim Consult on behalf of Zapf. We should have reported this damage no later than the day after the removal goods were delivered. Over 100 boxes that have to be unpacked the next day at the latest ??
Plants that are probably not insured would also have had to be wrapped in bubble wrap by Zapf because they were in the truck overnight and froze to death due to frost during the night.

Service cost: €4500