Zapf Umzüge

Ich habe 2021 Zapf mit Abholung und Lagerung beauftragt. Der erste Teil die Abholung lief Reibungslos, mit der Einlagerung begann das Malheur.

Als nach 6 Monaten das Lagergut an neue Adresse ausgeliefert werden sollte, stieg der Kostenvoranschlag um 100%, die beiden Mitarbeiter waren mit dem Ausladen restlos überfordert, zogen eine weisse Ledercouch über Betonplatten und beschädigten natürlich das Leder. Auch waren sie mit den Nackenstützen des Sofas überfordert, anstatt sie sachgerecht bis zum Endpunkt anzuheben bevor sie abgesenkt werden können, versuchten sie diese mit Gewallt herunter zu drücken. Ausserdem fehlten 3 Kartons, angeblich wurden sie aber mit ausgeliefert, seltsamerweise habe ich aber alle Deckenlampen neu kaufen müssen, diese waren nämlich in den fehlenden Kartons.

Die nächste Überraschung kam mit dem Auspacken.

6 Monate wurde das Umzugsgut offenbar derart fachmännisch gelagert dass die Sitzflächen des Sofas durchgebrochen waren (obwohl 4 Monate vor dem Umzug fachmännisch aufgepolstert), Standfuss des TV Geräts abgebrochen wurde und zu meiner grössten Freude im Lager offensichtlich Kleidermotten die besten Bedingungen vorfanden um sich zu vermehren. In der Summe verlor ich 5 Anzüge, mehrere Wollhosen und weitere 5 Woll- Rollkragenpullover. Die Plage hat sich dann auch unbemerkt in der neuen Wohnung festgesetzt, so das ich ein weiteres Jahr einen Raum nicht benutzen konnte weil die Motten ständig auftauchten, weitere 3 Anzüge gingen mit ihnen.

Ich kann von einem Unternehmen, das auch auf seiner Internetseite jede Verantwortung und Bereitschaft zu einer Mediation ablehnt, sich weigert mit Verbrauchergruppen zusammen zu arbeiten, gleichzeitig aber vollmündig 11 Grundsätze/Qualitätsversprechen zu publizieren nur abraten.

Dummerweise muss man aber auch feststellen dass der Gesetzgeber solchen Unternehmen frei Hand lässt, wer kann es schon schaffen innerhalb von 24 Stunden eine Mängelliste zusammenzuschreiben, wen er mitten im Umzug steckt und erstmal Ordnung reinbringen muss. Auch ein Merkmal dieses Unternehmens ist es, Beschwerden niemals erhalten zu haben, gleich auf welchem Weg, selbst Einwurfeinschreiben werden vor Gericht geleugnet.

Move size: 3 Bedroom Home Service cost: €3600

Furniture assembly not professional, but idiotic, in the wrong order; without renewed dismantling, somehow attempted to assemble with force, resulting in visible damage. Furniture soiled by black machine grease and other dirt. Deep scratches and damaged corners on furniture from dragging over dirt and stones. Carpet and other things that cannot be cleaned with gasoline can only be disposed of and replaced. Consequential damage to laminate from soiled boxes and furniture from pebbles and grease on the underside of the removal goods.

Service cost: €2499

The moving truck from the company Zapf from Freiburg was there punctually early in the morning. The team of 6 worked well together and worked together harmoniously and sensibly. All team members were friendly and helpful and ready to do little extra services. The cupboards and shelves were properly dismantled and reassembled, the stove, dishwasher, washing machine, refrigerator professionally dismantled and reassembled. At around 3:30 p.m., the entire move from one house to a 3-room apartment on the 5th floor with elevator was already done! We only had to unpack and put the things out of the boxes again. We were able to return the company's own cardboard boxes for 1 euro each to the company's headquarters in Freiburg. We can warmly recommend moving with this company. G. uM W., Staufen.

Service cost: €2700

We moved to Frankfurt with the Zapf company. A total catastrophe ... totally unorganized, unfriendly and poor knowledge of German. When packing and unpacking all items were not handled with care. Walls were dirty and the newly laid parquet was fogged up. If you asked the employees about the damage that had just occurred, you only got a sloppy answer that there was nothing and that you shouldn't be in such a way. In addition, some furniture was not packaged properly, so that many pieces of furniture with visible scratches were returned. Here you get 70 euros from the insurance company for a 3000 euros branded cabinet, with which you cannot even buy a refurbishment or spare parts. Our chairs were also temporarily stored somewhere where it was damp, so that there were rust stains everywhere. No response from Zapf. That we all regulated by their insurance. The clearing of the apartment also didn't work at all. It wasn't even written down which cupboard what was put in or the contents of the kisren were simply tipped into the appropriate drawer. I cannot recommend the company ..

Service cost: €3000

In retrospect, I still can't believe how badly Zapf handled the move. No more comparison to the same company from a few years ago that I had already commissioned! The employees are demotivated - the leader of the column said to me that they wanted to leave by 4 p.m. at the latest - and that at a price of almost 5,000 euros. Unloading was also intolerable. 3 men, two drivers for two containers. Allegedly, one would not have known that some of the things would have to be saved in the memory (i.e. incorrectly declared). I then helped myself in order to have almost 50 boxes in the yard at the end, because there was still another appointment. Two family heirlooms were badly damaged by employees of the Zapf company. The move was in March of this year - it is now October and the damage has not yet been replaced. A broken marble slab of one of my great-great-grandfather's washbasins was glued together in a makeshift manner (I thought they were kidding when the glued plate was delivered), the damage to a damaged wall clock from 1934 has not been regulated at all, and all this despite the liability certificate. It is only ever promised that someone would call back! Never again - I'll get a lawyer now!

Service cost: €4939

Five very young men came to my mother's move. Her things were stowed in the truck within 45 minutes. The drive to the new apartment takes about 5 minutes - I waited a good 30 minutes. Presumably a lunch break was taken - which is absolutely OK. is, but should be communicated to the customer. When we finally arrived, we first had a cozy smoke - as I said, they came from the break, so that could have been done by now ..
Then it was very motivated to unload - every boy took ONE part and carried it into the apartment ... so, a cabinet shelf, a chair, a box ... They no longer knew which parts belonged to which furniture, they worked in a discreetly uncoordinated manner and without a recognizable system .
After all, it only took them an hour. That's the best I can say about this move, unfortunately.
I would probably choose another company next time.

Service cost: €800

I have commissioned Zapf to move overseas (Berlin-Valparaiso-Santiago). The part to Valparaiso went very well.

The sub from Zapf in Chile (ALS MOVERS S.A.) requested an advance payment of the equivalent of 2,000 EUR for the port handling before the ship entered Valparaiso. That came as a surprise to me. Only an amount of around EUR 1,000 was announced. I finally transferred the requested amount because I was afraid that ALS would otherwise provoke a delay in clearance in the customs warehouse and thus increase my costs. When settling the flat rate after almost 60 days, ALS charged storage costs in the port of Valparaiso for 5 days according to the customs warehouse's tariff list = approx. 524 EUR. ALS could not prove these costs, because there was no invoice and that in Chile where there is an invoice for everything !!

My research showed that the container was only in the bonded warehouse for 1.7 days. This storage was also free. The rest of the time, the container stood somewhere until 5 days had passed and the advance payment was almost used up due to the high storage costs. Then the container was delivered to Santiago.

My complaint to Zapf remained unanswered in the end. Zapf just let me down, even though Zapf was solely responsible for selecting the freight forwarder in Chile. My complaints to ALS also came to nothing.

The damage amount is too low for a lawyer to proceed. The local actors probably also know that.

It remains for me to tell other customers about my experiences and warn them not to pay in advance, especially abroad, and to anchor this in writing on behalf of the German freight forwarder !!

Service cost: €7500

Relocation in November 2018 from southern France to Berlin, with one month's temporary storage of the container in Freiburg, then in December 2018 delivery in Berlin.
The deadlines were reliably kept, the price was moderate, but something was missing in the delivery. The numbered boxes were all there, not some boxes / things that were hastily put away at the end.
I have expressed my disappointment to Zapf in writing, but have not received any reaction.
I advise everyone who hires a shipping company - even with a locked container - to pack "in good time", to record everything in writing, to take photos of valuables.

Service cost: €5000