You Move Me

Do not use this moving service. The first time I used them, they were supposed to show up at 2 pm and instead they did not show up until between 6-7 pm. The move took until 2 am in the morning. I decided a year later to give them another chance, hoping the first move was a fluke. They failed to properly put together my bed frame and supports (they did not even bring the screws and pieces and left the necessary leg supports in the drawer). My bed broke in the middle of the night almost injuring me (and my neck actually hurt for a week afterwards). I now need to replace my entire king size bed set. I have had to sleep on the couch for weeks now because they have refused to get back to me. Their national customer service got back to me quickly, but the local NJ team they put me in contact with failed to get back to me after numerous calls. They finally emailed me yesterday claiming they tried to call me 5 times (my call log shows differently). The woman I spoke with was very rude and combative. I am demanding a full refund. I will never use this company again and will never recommend them to anyone. I strongly recommend that you think twice before hiring this company to move you.

Service cost: $700

The actual service was fantastic, but if you want "UP FRONT AND TRANSPARENT RATES" you are going to be disappointed. I was initially quoted $238 for a 2 hour move which seems fair. However not until after they had moved all of my stuff was I told there was an additional $154 "State Mandated" vehicle fee. You would think that this would be in the quote. I thought I had messed up reading the fine print, which would be fine, I signed the agreement, so I paid. But after they left I went back and reread the agreement and they had marked the vehicle fee as $0 in the initial estimate. So, either they are careless and incompetent or deceptive and trying to underquote and overcharge. They even conceded that they had made a mistake and took $50 off. If I misread something do you really think they would take $50 off the bill? I didn't think so. They admitted multiple times they messed up their quote and I'm still down $104 dollars. Great business you guys are running.

On the positive side, the delivery men were very professional and everything was handled with care and speed.

Service cost: $392

This was my first experience with a moving company and I am so glad that it was a very pleasant experience. Thank you Blake. I must have picked the hottest day of the month to move, but you would have never known this by the two young men who were moving my stuff. They were on time and very professional. They made sure I was satisfied before I paid them a penny. I will tell all my friends about "You Move Me", and to request Eli and Allen to move their treasures.

Service cost: $299

Very displeased, when they bid $600 over the phone, I decided to move everything but the furniture, was expecting to be around $400. They were to send two guys but sent three, had 27 pieces of furniture and four totes, no clothes, no boxes, no lose items, 7 of the 27 pieces were a entertainment center already broken down, all of my furniture was broken down, it was pick up and move, all but two items and the four totes took two people to move, the third guy had nothing to do. I was not there and had a friend stand in or things would have been different, they charged $745.00! I moved 1/2 mile down the street.

When I complained they gave me a $100.00 credit, what I wanted that I did not get was for a manager to come to my house and look at the 27 pieces and explain to me why it took four hours, three guys and $745.00.

Never, Never, Never again, if you read this and you still use them you have no one to blame.

Move size: 2 Bedroom Home Service cost: $745

Found this company online, good reviews, talk of professional staff who took good care of items to move. The gentleman arrived timely and were very pleasant, but were not professional movers. I could of just had a bunch of friends help me move for free. Our mattresses had red wood chips mashed into edges..all of them, leather furniture..all pieces have rub marks on corners, beige linen headboard full of red marks, every table dinged or scratched, including a desk. Every item moved had some sort of dent or scratch.

I know moving is tough and exhausting, but this is their job. I don't feel these young gentleman were trained at all. I have used other moving companies and wow what a difference, too bad I lived too far to use the one I had a good experience with.

I would not use this company again.

Move size: 2 Bedroom Home Service cost: $2300

This is THE worst moving company we have ever worked with!
(5 Month Update: They refused to reimburse us for the damages they made and say we need to remove NEGATIVE REVIEWS if we ever want to see reimbursement. Do yourself a favor and go with a reputable company! The CEO and Matt are not honest, they don't care about making things right when things are damaged. They only care about removing negative reviews. Save yourself the headache and stress!)

~I read all the negative reviews and thought there is just no way this company could be that bad(I mean especially since 90% of our home was already packed by me), but boy was I wrong. They only had to pack up the kitchen and wrap our delicate furniture like velvet couch and suede upholstered bed frames and they didn’t even wrap those all the way. They damaged all of our beds, they forgot to wrap two of our kids mattresses and I saw them place them on the dirty floor of the apartment hallway. It was disgusting! They nearly left without some of our things because they were rushing to leave and closed doors(to make me think everything had already been packed). The thing that makes me the most upset about working with them is that they damaged our furniture broke lamps and then said that they would send a fabric cleaner and pay for the damages and they never did. They are a very dishonest company and I would never recommend them to anyone! We thought we had a very simple move load for them so it wasn’t worth hiring a real professional company like United it mayflower but we should have. This company didn’t pack our boxes well(would put all of our glasses in a box without wrapping them individually and then throw 1 sheet of packing paper on top and close the box). They didn’t come prepared, didn’t even have a pen or marker and so they didn’t label the contents of the boxes . Which is a nightmare! Please save your money and energy. Work with a better company ! They have yet to respond to emails or phone calls to rectify the damages they created.They will likely do the same thing to you that they did to us.

Move size: 4+ Bedroom Home Service cost: $6000

I really don't know how this company manages to stay in business in Toronto. They overcharged me and when I complained they ignore my emails. They did not finish the moving job, and actually lied to me because they wanted to leave--I asked how much was left in the house and they told me a few boxes and two chairs. When I got into the house later, I saw that there was too much for me to move myself. They refused to come back the next day to finish the job, and I was forced to hire another company to help me finish. The movers themselves did not know how to pack a truck properly necessitating two trips to a storage unit. During the trip to the unit, I was forced to wait for 40 minutes in blistering heat while they disappeared apparently to have lunch. I strongly recommend that everyone avoid this company.

Move size: 4 Bedroom Home Service cost: $1700

The only word I can use is BEWARE. Do not hire this company. I used You Move Me to both pack and move me from one city to the next, upon which damage was done to the condo property by the movers. The company took full responsibility (right off the bat) and assured me, verbally and in writing, with multiple emails, that they would pay for the damages. Similar to other customers, when I followed up with the invoice (damage was almost $1,500), I was ignored, dismissed, promised a payment would be made but never was. I got bounced around from the local office to headquarters, I spent countless hours, 9 months and nothing, no matter who I talked to. This company is unprofessional, does not take accountability and lacks in customer service. It took hiring a law firm and legal fees to get You Move Me to pay attention and take accountability. Please save yourself the hassle and legal fees if something goes wrong.

Move size: 1 Bedroom Home Service cost: $2300

We used this company for a move into storage and then several months later into our home. We were very happy with the three person crew who moved us from our old home. When it was time to move into our new home they only sent two people. As a result I had to work along side the two movers to get things moved into our home. A leg on a dresser was broken in the move and for the past three months I have spoken with the franchisor a number of times and have left multiple messages and emails with the local franchisee. I have never received a call or any other response from either. I can only assume they hope I will tire of reaching out so they can avoid any expense in addressing the damage.

Move size: 2 Bedroom Home Service cost: $3000