You Move Me

My move started with glowing promises which fizzled into very poor administrative lack of communication. It took more than 10 days to get a commitment & contract firmed up amid long spells of uncertainty. The team were polite enough but a little inexperienced. Upon unpacking a box of clearly marked artwork., there were 3 pieces of smashed glass frames. Albeit , the box was packed by myself and clearly defined as FRAGILE, it was obvious that heavier objects were placed on top of it or that it was forced into or jammed up against other objects. The admin @ 9 Dibble, Toronto, have washed their hands of any liability which stinks of very poor lack of customer service. So very disappointing experience! Never again.

Move size: 1 Bedroom Home Service cost: $700

BEWARE! I hired them last week to move me last minute based on a referral I had from a realtor. They underpriced the job during my initial quote and stuck it to me in the end. The lady on the phone quoted but mislead me .. FYI it's your job to know how long a move takes..Moving is stressful and expensive and the last thing needed was to come up with an extra $300 at the end of the move because it should have been quoted as a 4-6 hour move not a 3-4 hour move. They sent 2 guys and I had 2 friends help and it took them 4.5 hours- uh heck yes they under quoted it! I argued with 2 managers for this company and in the end I was left still paying way more than I should have. To top it off the movers ran over a bottle of cleaner left it tipped over on the carpet so I have a huge round bleach stain and I reported it to them and they have yet to pay for the damages or submit a claim to their insurance company to cover the damages. After reading other reviews about them and their pattern of under quoting and hitting people at the end of the job- I wish I had hired a more reputable company.

Move size: 2 Bedroom Home Service cost: $800

Everything seemed to be in order at first. Delivery of boxes, a reasonable estimate, and even flexibility in change of dates were as promised. Moving day was a different experience altogether. I recieved a written estimate of $400. - 500. to move a one-bedroom apartment (with no bed involved) to another one-bedroom apartment 2 miles away. The move began at 1:00 PM, and upon conclusion at approx. 8:00 PM that evening, I was told that the longer duration was due to unusually slow-running elevators at the move-from location. I was then presented with a bill for $877.00, which was actually a summary of charges shown to me on a computer tablet which I was told to sign with my fingertip. After calling several times, and writing a detailed letter of complaint, I repeatedly was told that the extra time was due to the slow-running elevators in the move-from apartment building. My request to adjust the invoice by only $150.00 (of the almost 2X the estimate cost) was repeatedly rejected and untimately ignored. It should be clearly noted that the owner/operator/manager of the local franchise, Jim Gibson personally delivered the estimate, and again visited my apartment to drop off packing material. Before solidifying the estimate/agreement, he had personally visited my 5th floor apartment twice - riding the same elevators that would be involved in the move. At the time Jim mentioned that the estimate (highest-end of $494.00) may seem a little high, and was due to the elevators involved. I certainly didn't expect the final cost to be $383.00 above the higher-end of the estimate. Understanding that situations arise that cause final cost to exceed estimates, I asked for a refund of only $150.00 of the highly overcharged amount. I highly urge anyone considering moving with You Move Me (a subsidiary of Got Junk?), look elsewhere for much more fair practice in business and not fall victim to outrageously misleading, and lack of care as demonstrated by this franchised company. Perhaps they should stick with their original business of Junk, and not inflict such ill-willed and unsatisfactory service in an industry they are obviously unprepared to compete in a fair manner.

Service cost: $877

I contacted this company 2 weeks ago for our move and got a somewhat high quote but I had so much else to deal with regarding the move that I just whent ahead and booked it. Thinking that a quote was somewhat of a contract for services I assumed that would be the price. Oh was I ever wrong. I was quoted aprox 1500 for the whole move. I agreed to that price and waited for the guys to show up. They showed up a few hours after I asked them to start but they called and the weather was bad so I understood. They began to pack up the house. Two Guys, one was obviously the supervisor and the other just worked. They got about half of my belongngs packed up because they forgot the dish boxes at the warehouse and they only were here for about 4.5 hours. I was presented with TODAYS invoice for over 1000.00 That is 300 more than the whole pack out was supposed to cost. I got on the phone with the GM and was told that the estimate on  by the call center is really just a rough estimate and not really binding on them. I told them that if it is going to be double at least what they quoted its their mistake not mine so now Im stuck having to pack most of my stuff and get it moved but still having to pay for services never received. Very unsatisfied with them and would never ever recommend them except perhaps to my ex wife. .

Service cost: $2500

Cheating! I will never never recommend their service to anyone. Here is our story: My wife had contacted them, shared all our rooms (like Living room, 2-Bed room, Kitchen etc. Information), even shared the total number of boxes used during our last move which was some 1.5 Years before, and got an estimate of $700.00 -- 800.00; Well, the day the Movers came, inspected the whole house, confirmed and verbally shows they are with the estimate of 700 / 800 expense; Well, the final amount they charged: $1437.00!! Not even near there..Absolutely Frustrating with these people, it is PURE CHEATING!! We moved local, if that amount or even anything near was shared, I could have done myself as much as we could!! Never use their service, I burnt my fingers.

Service cost: $1300

Mike and Coda are a terrific team! They were here early, disciplined in their work, and got the job done in a very timely manner. I wasn't sure they could fit the items that were packed into our storage facility but they showed real knowledge in stacking the items so we weren't forced to rent additional space.

Our family would highly recommend 'You Move Me' and particularly the team of Mike and Coda for excellence! We will definitely use them again if the need arises!

Service cost: $268

I used this company on Sept. 29th for a move that was supposed to be a $450.00 move that turned into a $700.00 move and a 3 to 4 hour move that turned into a 7 hour move. They say if it sounds too good to be true..then it is. After looking at and comparing prices with several movers I chose these people. After securing the date I was never contacted by any agent. I contacted them 2 days prior to my move. That should have been a red flag then. The movers were supposed to be there at 8 AM. They call me at 8:05 saying they are stopping for breakfast and will be there shortly. They loaded the truck with no problem. They were following me to the new place and I see them go over to 7-11. They later call me to get the address. I had all my boxes labeled. They did not pay attention to the labels. They put them wherever they wanted to put them. They put the tv directly in front of the computer and the tv stand is sitting there empty with nothing on it. Daequan went out to get tools to put my mirror on the dresser. Billy goes out and tells him that I said they could go. I no longer needed them.I realize they are gone. I called Billy who I had spoken to earlier in the day. He didn't answer his phone. Daequan asked him who was on the phone. Billy replied" oh it's nobody". Then I call the office to find out what's going on. They in turn call the movers. This is when the truth comes to light. Daequan ask Billy what's going on and Billy told him that he lied because it's time for him to go pick up his son and he didn't want to be late. Daequan came back to finish the job alone while Billy was called into the office.. What happened to Billy I don't know but I think he should be fired and I think I am due a portion of what I had to pay due to these shananigans. To this day Oct. 17th 2016 I have not heard from anyone in the company. Most companies would call and apologize and offer something. Not these people. They haven't called to see how the move was..but I guess they really don't have to call when they already know.

Service cost: $450

The day they came in and moved things out, they were on time and had a full crew. Everything seemed to be going fine. Then the wheels came off. They lost things in storage and the move into a new home was a disaster. I'm still finding things missing. I contacted the local franchise owner repeatedly about an entire plastic bin of holiday decorations either lost or stolen. While the owner told me of efforts he made to locate the bin, he admitted that they could not pinpoint the trucks used to move me and no longer used the storage facility where they had stored my stuff for a mere 2 weeks. His move manager was also in the process of quitting during my move back and no one stepped in to address the service problem. So, I am out about $200-300 in items which cannot be replaced, not counting many broken items and chipped furniture. Sorry, but I cannot recommend using this company. Get some friends and hire a truck, you'll be better off. If you do decide to use this company, make sure you number every box and piece of furniture and check them off as they are moved into your new place. Also put contact information in each box/bin in case it gets lost or delivered somewhere else.

Service cost: $4300

Some of the movers showed up drunk, left things they were supposed to move behind, some of them on the driveway. of the old house. Did quite a bit of damage to several pieces of furniture as well as the new home itself. When confronted with the damages, the operations manager William gave a little chuckle, as if to say its no big deal, then left and said he'd get back to me. Never did. Had to call multiple times, and leave multiple messages until I get an email from his manager stating I'm just going to have to deal with it as they do not need to pay me. Really bad customer service throughout the organization, from top to bottom. After reading my review on Yelp General Manager called me, strung me a long a little bit, said he had to meet with the owners, then came back and said "Sorry, there's nothing we can do.".

Service cost: $1800