You Move Me

Our experience with You Move Me was disappointing and frustrating. We’ve used two other moving companies in the past with great outcomes, so our review is written with some familiarity with quality service. In August 2019, we received an estimate from You Move Me to help with some larger items. The quote seemed high, but we were ok with an overestimate if the price would be updated as we moved items ourselves. We worked diligently to move most of the items, leaving much less total items for them to mover. When the movers arrived, they brought three teams and realized it was too little for all of them, even though we updated them previously on how much we moved. They put us in the uncomfortable position of determining if and who would leave. The move out itself seemed to proceed without major incident, though there was some miscommunication on what they could/could not take (tractor) and how to disassemble large items. The unload to our new house is where the greatest disappointment in You Move Me occurred. It did not appear that the movers used the same care as previous movers in protecting doors, walls, floors, etc. Our floor sustained scratches, our front door trim suffered a large dent, and our driveway edge was cracked significantly. A part of a leg was broken on a dresser. Items were not moved to where they needed to go, and some items were assembled incorrectly (such as the bedframe). The attitudes of the movers were also disappointing – we felt like they were blaming us for having large/heavy items. Work seemed much slower on the unload, and we often caught many of the movers standing around. Their language, especially within earshot of our children, was not professional, including sexual references and cursing. In the end, the cost was much higher than anticipated (though they claimed it was under the original inflated estimate); if the service was commensurate with the service, this would have been acceptable, but the damage to the house and moved items, attitude of the movers, and hassle we experienced trying to move items to where we wanted made the entire experience frustrating. This contrasts greatly with You Move Me’s slogan and mission statement, which calls into question the sincerity of their words. When confronted with our concerns over the experience, we received an email attempting to blame us for most of the difficulties and providing empty promises to address damaged items. Perhaps some crews are better than others with You Move Me, but our experience was disappointing and frustrating. With many moving companies competing for business, we will never employ You Move Me again, and we highly recommend others to stay away from them.

Move size: Partial Move Service cost: $2800

We used You Move Me for a recent local move. Apparently You Move Me contracts with local movers and has little oversight. I was not provided with the special boxes they advertise nor did they provide other amenities advertised. The movers showed up in an unmarked truck and only one person wore a logo T-shirt. I had to call You Move Me to confirm they were legit.
They did not put down any protection on my carpet and once I realized that after about an hour they had already made a huge mess of the carpet! I made them stop and they had to call their office to get someone to bring out the carpet protection. The local manager Sean came out and he assured me repeatedly that they would take of getting the carpet cleaned. Silly me, I actually believed him. When it came time he wanted to send someone out with some spot cleaner. I told him that was not acceptable and I would get the carpet cleaned and expected that they would compensate me for that. He said he was sure they could do that and would let me know after he talked to his boss. It’s been over 3 weeks and I have yet to hear anything.

In addition the movers failed to wrap two pieces of antique furniture and simply threw them into a bin with other misc items. Both were damaged as a result. The movers damaged the walls of my brand new house taking chunks of plaster out. They unpacked the wardrobe boxes by literally dumping my clothes in a big pile on the floor.

The movers themselves were very nice and friendly and accommodating.

I was told the move would take about 5 hours. The loading took over 7 hours and then they asked if they could deliver the following day because it was so late.

Worst moving experience I have ever had.

Move size: 3 Bedroom Home Service cost: $2500

We moved about an hour away from OKC. Our move was complicated, we had to load up one day, store overnight, have the movers clean out a storage unit the next morning, and move both trucks to our new home the next day. I was a ball of nerves, but was put at ease by the care our move team (Derek, Cameron, and Joel) had with our belongings. They wrapped each piece of furniture with blankets, tape, and plastic wrap. Our stuff arrived in immaculate condition. Team with respectful and communicated where pieces and boxes would go at the new home. Moving is stressful enough. These guys did an amazing job. We couldn’t have asked for a better experience. Hire You Move Me to take the hard stuff off your plate!

Move size: 3 Bedroom Home Service cost: $2102

THE WORST! When we moved with You Move Me, we moved 80% on our own, including all valuables and breakables due to past experience. However, we left the basic big items (furniture, refrigerators, etc). Unfortunately our new Samsung refrigerator was dented in the process, and of course, it's the ice-maker door so has to be replaced instead of being repaired. The cost is around $500. I was provided a refund of $212. They did provide a name of the company they use for repairs. (Hmmm, that should be a clue). This is because I didn't take on EXTRA insurance they offered. When I was given the opportunity to take more insurance and questioned it, I was told they were bonded and had insurance and would be okay..that this was for irreplaceable/sentimental items. I was NOT told that the coverage would be minuscule in the event it was requested. I have a strong reaction to a company who specializes in a service yet holds you hostage to more money should you want DECENT service. I mean if you buy a car from a dealer, you don't expect to pay additional money to get air in the tires to drive it off the lot. Moving is what they do and you expect it to be done well but I suggest if this is your expectation, do not use them.

Move size: 3 Bedroom Home Service cost: $1550

You move me is the worse. Trust me. I hired them to move a 1300 sq ft apt in brickell to naples florida. I gladly paid 4300, believing that they were competent. That was a huge mistake. I was being overcharged. The mover didnt bring a credit card terminal. They didnt bring tools to take apart my bedroom set. HERES THE WHOPPER, the driver crashed into my high rise. They left furniture behind. They broke my conference table ($900 value) and are now offering me $171.00. They spilled liquids over some furniture. Bottom Line, DONT HIRE THEM.

Move size: 2 Bedroom Home Service cost: $4300

I moved on the 3rd of April from tonkawa ok. To muskogee ok. I told them and showed them what to load and set and watched them for a while. They seem to have it under control so I asked if I need to be there or could I go on and meet them at the new house when they got there. The leader of the two said they had it under control. When they showed up at the new address they got right to work. One of the movers had ear bugs on and was playing music so load I could hear it though out the house. He started dropping boxes and messing up real bad an the other one just didn't care. They left $4,000. Worth of things at the old house and broke 2 tables and messed up the corner of a very nice china cabinet. The company refused to get the things left behind unless I paid them to go get it. I went and got them myself and with my health the trip made me very sick. In my 66 years on this earth I've never had such bad service.

Move size: 2 Bedroom Home Service cost: $2200