You Move Me

This is the worst experience I have ever had. The moving company was supposed to come between 12-2PM on Saturday on March 4th. At 2:07PM I received a phone call from a man who stated they were at the Burger King and would be another 45 Mins late. I waited..at 4:10PM I received another phone call from a different man that stated he finished a job in Glenpool (25 mins from my house) and was on his way. They arrived and didn't have any wardrobe boxes even though I had ordered 8 of them. They immediately started complaining about how they did not want to do the job and they were mad about how much stuff I had. The did not pad anything even though I asked multiple times. They ruined MOST of my furniture. I texted with the manager constantly during the move with updates on the damage, and he said they would take care of it. My BRAND NEW $2000 washer/dryer set was scratched all on the front, large dents on the top and sides. I took picture of everything and I was told it would be handled. James the manager came out and took pictures and told me he would replace the washer and dryer. The next day, the owner ANDREW WILSON text with me back and forth. He called my husband and I liars, complainers and that we did not have a legitimate complaint. He said that I could sue him but I wouldn't win and he knows that courts don't do anything. I HAVE THIS IN WRITING!! HE BRAGGED ABOUT HOW COURT DOESN'T ALLOW text messages as evidence. AGAIN, I HAVE ALL THIS IN WRITING. I called the corporate in Canada and while they were nice to me NOTHING WAS DONE. BEWARE ANDREW WILSON is a cheat and does not stand behind his company.

Move size: 3 Bedroom Home Service cost: $497

I was nervous at first as I'd heard all the horror stories on moving companies and hoped they'd be legit. They showed up 30 mins late in a Penske van, so I was like these are the red flags they tell you about. The two guys were amazing though. They knew what they were doing in wrapping and moving my stuff. They were very professional and arrived not too long after me in Austin. They unloaded everything to my 3rd floor apartment and put my bed back together. I had no damage. Easy to work with. I didn't pay anything until they were done unloading my items and it was the rate they quoted me.

Move size: 2 Bedroom Home Service cost: $2100

I was referred to this company by a friend and I'm so sorry that I listened to her! The movers arrived 3 hours late, no phone call to let me know what was going on, no contact whatsoever. I called earlier to confirm the move and they had to record, or at least no one could find the record.

Finally they arrived and moved all my belongings, however many items were missing. I wonder if the management gets a cut of the things that they take because they walked off with some expensive items.

I am so very unhappy with this overall experience and the total lack of communication and the lying. I was quoted 5 hours at a cost of $1,000 or under and it ended up costing me over $1,600 only to have my things stolen and as of this time they have not been returned. Not only that, they took the casters off of my dresser and LOST THEM! And my hardwood floors are scratched in several places.

I have reached out to Brad somebody in their customer service department and as of this date he has not returned my calls. I think this is a matter for my attorney and will be turning this over to him in the morning. I look forward to going to court! Maybe I can get all my money back for the lousy job they did!

I will NEVER, EVER refer anyone to this company as I certainly don't want anybody else to have to experience what I experienced in an already stressful situation. These guys are just not what they say they are. Be careful! Be very careful!

Move size: 2 Bedroom Home Service cost: $1700

The only thing I am thankful for with this moving company is that the new buyers had their final walkthrough a few days after we moved out so we had a chance to paint and patch the walls they damaged, get new blinds for the ones they destroyed and to clean up the complete mess they made. The amount of damage they did to my walls, they items they just didn’t move, and the amount of texting instead of working I saw - I am about to dispute the charges with my credit card company. They said they couldn’t get the box springs to my beds down my stairs and said it wouldn’t be worth my time for them to try, so they just left them. It took my husband and father 5 minutes to get these down the stairs. You can’t just leave things in a house! Thankfully they left so much of their moving equipment and tools that we were able to wrap these up and move them to our new house.

My husband and I moved all boxes and smaller personal items leaving only big furniture for the movers. We had three beds, two dressers, a desk, an armoire, a dining room table with 6 chairs, a small fridge, a book case, an empty filing cabinet, a couch, three small decorative chairs, some patio furniture, a coffee table, 2 rugs, a side table and two small wall cabinets. We even took apart the beds and had everything ready to be moved! My husband was even moving the furniture down to the truck with them! And it still took them 3 HOURS to load the truck to move to my house. 3 HOURS!!

One man continued to bring the lightest things possible to the truck to stand there and text. I would be in the middle of speaking to him and his phone would start ringing and he would walk away from me and answer it! They arrived at 8:30 and ten minutes later this guy took a 20 minute bathroom break – I know this because I was still moving my personal items to my car and needed to get in there. By 9:30 everyone had to take a 15 minute break, but it was ok because they were almost done – there wasn’t much left. 2 hours later they finally left our new house with our damaged furniture.

I had a brand new bedroom set that they didn’t even wrap and was completely damaged. One of the dresser legs is completely broken off. My footboard looks like I dragged it down the street there are so many dents and scratches. They offered me $65 for the damage. I laughed.

By the time the truck was loaded I just wanted them out of my house. We got to our new house and we were told they don’t put any furniture back together. That actually worked out well because I wanted them out of my house as soon as possible. But is something to note if you are expecting that to be included.

I was referred to this company by my realtor and after my horrible experience she will never be suggesting this company again. I will also be actively telling anyone I know to never use this company. You would be better off renting a truck and finding people off Craigslist. I would have trusted them more.

Move size: 3 Bedroom Home Service cost: $500

We had You Move Me move us late in May of this year. Based on our description of what we had to move, they sent us an estimate the included three men and one truck to take six hours (plus or minus 20%). The crew that showed us was two skinny guys and a young guy who said he had told he was to help with this move at the last minute. They showed up with no tools, no appliance dolly and apparently no moving experience. We and our adult kids and a neighbor watched them and we all agreed that they had almost no idea what they were doing. They dropped a lot of things and had no idea how to load a truck. It got later and later and they called for help and the company sent TWO more trucks and TWO more crews to help. These other crews were apparently not happy about being called to help because they had just finished other jobs. We sent one crew away because they weren't needed. After 13 1/2 hours, everything was finally moved into our new home. We were charged an extra almost $1000.00 for the extra time and the extra crew. There was no reason an able crew couldn't have done the move in the time the contract specified. The only appliances to be moved were a washer and dryer. There were only the ordinary items in a normal move. After the movers were gone we found extensive damage to our expensive leather living room furniture that was only about seven months old. Also our clothes dryer is not working properly. Three furniture repair people looked at our furniture, one said it was the worst he had ever seen and told You Move Me that they needed to replace our furniture. The other two said that they couldn't do the repairs necessary and that it would probably cost more to fix than the furniture was worth. The technician who looked at our dryer said that the motherboard was damaged and needed to be replaced. The cost for the motherboard and a new top to repair the dents in the top of the dryer would be more than $700.00. Also many smaller items (the tv stand, stainless steel bread box, an outdoor thermometer, a metal garage storage cabinet, etc) were damaged or broken. After numerous phone calls and emails it became obvious that neither the local company or the head office in Canada were going to do anything for us. We were offered $600.00 for the damage to our furniture which cost us well over $5,000.00 and $35.00 for the dryer. The local manager quit returning our calls and his assistant lied about what their contractor said about the damage to our furniture. The head office in Canada said the they can't do anything because the office here is a franchise. We are extremely frustrated with the unfeeling way we've been treated. I would never recommend this company and would recommend Three men and a Truck. They have moved us several times and have never had a problem with them.

Move size: 2 Bedroom Home Service cost: $2202

You move Me out of Cincinnati moved us on August 16, 2018. I can not say enough about this team of workers. From the office personnel to the crews that moved us. Everyone that we dealt with were so professional and easy to work with. The weather conditions were very bad, from the high heat to the downpours of rain, never slowed them down. They worked hard wrapping and padding every piece of our furniture and taking so much care moving each piece. When each employee arrived at our home, they each introduced themself to myself and my husband. They even reached out to our two dogs to put them at ease. The price was right on. If you are looking for hard workers, who are polite and take care of all of your belongings and are the best price in the Cincinnati area, this is your company.

Move size: 3 Bedroom Home Service cost: $2700

I have never met a bigger bunch of buffoons in my life. I have given this company thousands of dollars to help pack, then load a trailer. We had huge problems with them simply packing (how hard can that be?) and then the “area supervisor” came onto the scene. He is an ex-Marine (name is Shawn, I believe) and it all went downhill from there. The estimator severely underestimated the scope of the job, and when I was told five guys working for eight hours would suffice, they got about half of the remainder of the house packed. They were supposed to be back the next day simply to load the truck, but without everything packed, they were unable to do that. Shawn, the supervisor, was utterly unapologetic, and, actually quite confrontational with me. They did return the next day to supposedly finish packing, but with time running out, they reverted to trying to load the trailer with the little they had packed. The team leader (or whatever you call him) of the five guys was spineless and absolutely ineffective at having his team pick up the pace and try to finish the job. The team leader himself ended up taking on the responsibility of packing the kitchen, and what we found (on the other end of the move) was that $100-$150 pans had been nested inside of each other, and were severely gouged after rattling around in a box all the way to Arizona. In fact, after offloading the truck, every single piece of expensive anything was gouged, damaged or broken. Items were packed without any protection, the glass on a China hutch was broken, desks were completely marred, even our wooden headboard to the bed was damaged beyond repair. We just this evening opened another kitchen box, and found the food processor stacked right against several other small kitchen appliances, with absolutely no cushion between them. This is our hard earned money that we spent to purchase these items, and these complete morons have trashed just about everything we own. I’m completely appalled. To make matters worse, during the process, I emailed the head of Customer Service. She asked me to send photos of the poorly packed boxes, which I did. She said she was going to escalate my issues to the top, but I have heard nothing in months. I emailed her several times since then, inquiring about the status of my terrible experience, and she can’t even find it in her heart to even reply to the emails. These idiots have caused thousands of dollars of damage, and they truly don’t care. I don’t understand the good reviews of this company. From the peon packer/loader all the way to the top, this is a huge ripoff of a company, and I am really angry. Nobody responds, and I guess we are just going to have to suck it up and replace all of the things they damaged. Buyer beware - this company couldn’t care less. Pathetic.

Move size: 4+ Bedroom Home Service cost: $3700