Xpress Moving Vanlines

I was out of the country when my previous mover cancelled. I contacted XPress Vanlines to see if they would be able to do this and explained I only had email access. I sent Fred the information, in writing, several times and they continually got the information for the move incorrect (they were going to send my things to CA instead of NJ, they kept writing different towns than what I had given them in writing, they kept asking for the same information over and over again, and then said it was a surprise when I reminded them there was a 3rd stop even though it was clearly in the initial email). I am glad I was not able to speak to them on the phone because I can't imagine how much worse it would have been without the paper trail. I am glad I avoided using this company since everything they had done leads me to believe the move would not have gone smoothly and now that I have seen other reviews regarding pressure tactics with asking for more money and the unreliability I definitely feel better about my decision not to go with them. Moving is stressful enough without dealing with movers who can't be bothered with the details.

Move size: 4 Bedroom Home Service cost: $1180

I hired this company to move me from NY to California. Spoke with Anthony as I can see many others have and have nothing nice to say about him or my move. He gave me a price of 1900$. The movers came to pick up my stuff they barely spoke English so the language barrier was awful. They ended up changing my moving price to 2800$ I had no choice but use them because I Had to return my keys the next day. This was a total scam clearly this is how they get people they know they have to move so they get stuck with no choice but to settle for that price. I always felt very taken advantage of by my the main man who was handling everything I feel like because I was a female he got over on me.

A week later passes I arrive to California I get a call about my things arriving. It was during the protests and riots. Me and my boyfriend had to guide the driver how to get to my block finally they get to my building. As soon as I am speaking to the driver I realize he smells of alcohol heavily. Clearly they’ve been drinking and driving. They start to unload my things to bring them upstairs. As they’re unloading my dresser they drop it on the ground off the truck. I was furious and was eager to see the damage. What happened next wasn’t what I expected. Besides the fact that I already knew my dresser was already ruined I started to unwrap my things as they were bringing them up. Mind you I also helped them bring most of the things up because they were super slow. Anyways I start to un pack the furniture and begin to notice all the damage caused to all my belongings. My dresser was obviously ruined scuffs, scratches, dents and hole all over. My white bar table completely ruined. My coffee table has a feel gashes in it. My garbage can for my kitchen was complexity dented in. And on top of everything the scratched my walls bringing in the furniture. I addressed all the damage and the blamed it on the people who put my things on the truck in NY since they were just the transporters. The next day I call Anthony to address all the damages. He basically told me it wasn’t his problem and that he’d put me in contact with the claims department they would help refund me for the damage. Long story short I been in contact with Robert from claims who made me do all this paper work. It took him 3 weeks to get back to me with an offer. He offered me $192 for over $2000 worth of damage. I took this as an insult. Now he is ignoring me. I also had my attorney contact him and he’s also been ignoring her and she sees that he’s read her messages to him,

This company is a total scam and I plan to sue them to get my money bask for the damage. At this point it’s not even about the money it’s about how disrespectful they are and how they’ve been dodging me for 2 months.

Move size: 1 Bedroom Home Service cost: $2900

Price given was not honored, last minutes we didn't have choice to pay whatever they asking.
Promised to deliver in 4 to 5 days, and was delivered after 21 days.
Every time we call,diff. answer and diff. excuses. Never allowed me talk to some one at managerial position.
Voice mails and emails was not even replied on time.
WILL NEVER REFER TO ANYONE OR NEVER DO THE BUSINESS WITH THEM,
CHECK WITH OTHER COMPANY WHO HAS BETTER RATINGS.

Service cost: $1700

I had this company move my items into storage while i waited for my house to be built. when my house was completed, i moved myself in (to save money) only to find that items, whole boxes, were missing. at first I just thought i miscounted my boxes but always keep them labeled and numbered. boxes with jewelry and other expensive items were missing. i should have known something was off when the driver told me that he could not move my items the day that i was scheduled but had to wait until the next day. that my items would be kept in the truck and locked while the truck was parked in brooklyn. going thru my items you can clearly see where they climbed over my belongings (foot prints on top of furniture). no the storage place isn’t to blame. the unit was under 24 hour video surveillance and monitored by a close friend of mine. i know i’ll never get my jewelry back, i just wanted others to know. use someone else. ANYBODY else to move you. not them.

Move size: 4 Bedroom Home Service cost: $2500