World Wide Van Lines

I contacted World Wide Van lines for a upcoming move. The Guy I talk to was Mitch and he sold it as per weight move and Quoted 1687.00 with a 576.00 deposit. This sales person even encouraged me to follow the truck to a weight station so that I would know what the weight was and the remaining cost. He quoted this price and said that I possibly would get a discount. Well the day of the move some third party moving company showed up at the door and wanted 2100.00, this did not include the 576.00 that I paid to World Wide Van lines. I was put in the position to either cancel or take the job, I was in a situation where I had to get out of the house.So I allowed this 3rd party moving company pack up my things. They were actually pretty good I was able to get the price down to 1600.00 dollars. But I still lost the 576.00 to World Wide, whom apparently takes your money just to enter it into a computer bidding system for other moving companies to bid on. I tried calling World Wide and was hung up on, transferred to a blank extension. Even had some dude name Michael act like he was a supervisor. I got know where with these people. One individual gave me a name Of Darrel at extension 405 supposedly a General Manager. Whom I called but yet to receive a call back. These people will rip you off take your money that does not apply to your moving cost.

Service cost: $1687

I contacted WWVL in December 2011. I spoke with Charles. He gave a quote and I faxed in the inventory sheets. I was quoted 567.00 for the deposit and the bal would be due upon delivery. They debited my account and all I had to do was wait til March 9 2012 for pickup. The night before someone calls me to say that they will not be able to pickup until Saturday. Let me not fail to mention my lease is up and I have to be out by Monday. Saturday comes and goes, no call nothing. I keep calling the company and keep getting the run around. The movers show up Monday in a budget truck. A big guy and man from Isreal, The big guy sits on my sectional as if we were old friends. The man from Isreal tells me that I have way more weight and that he can't pack me up before I give him 4500.00 cash! I immediately call the company and they tell me if I'm over I can pay per pound. While I'm on the phone with WWVL the Isreali man is on the phone with hIs boss speaking Hebrew. He hangs up and tells me his boss told him to leave. He can't pack me out at weight cause they won't make money. Meanwhile WWVL gives me the run around. No one callled me back and when I finally got thru sweet Charles cursed me out. The only thing I'm greatful for is that they did refund my deposit within 48 hours. This is the WORST company I have every dealt with. I would tell anyone to beware and stay far away!

Service cost: $1571

Worldwide Van lines said they have thier own trucks and my belongings would be in a separate locked ocmpartment of the van. Not so, a smaller truck came to pickup and "deliver" to the moving van.
At pickup time we were told there is a gas surcharge fee. In my quote, gas, packing materials and blankets and shipping of electronics were covered. They also tried to charge me an extra $95 for shipping my tv. It took 4 hours to take care of this problem because the headquarters would not answer the phone or call back.

We ended up over weight and the company said they would not ship until we paid 70% up front. Our contract stated the deposit(which was paid) and then the balance upon delivery in cash, money order or credit card.

Upon delivery they would not take a money order, which the stated money order or cash,because it was not the right kind of money order. They also up the price by $500 and held our belongings overnight and for another $400 on top of everything else to deliver it the next day for the toal in CASH. the would not even take a credit card. They are accomplished scam artist.

The movers then proceeded to unload upside down boxes, broken smashed boxes and broken lamps, and dressers. They also DRAGGED our things(mattresses & couch) down the truck ramp.

During this whole process, customer service was almost impossible to get a hold of, and then they would always tell me they would call me back. I never received calls back, so we were left to pay this outrageous price because the van driver was holding our belongings hostage.

Service cost: $4900

Contract was for 10,000 lbs and my son might have gotten 6,000 lbs. We are not sure on the weight, as the driver skipped out on the weight after unloading. We waited for Kyle at Loves Truck Stop, as he wanted the Cat Scales, but he never showed up. He got his cash and ran. Alamo Moving and Storage was to pick him up on May 26th, but they got his things on June 4th. He got lie after lie. He is now having to spend another $1,500 dollars for a uhual, as they did not move all of this things. He moved from MO to AZ with 4 kids and and was there for almost 2 weeks waiting on his belongings. This is stealing!! DO NOT USE WORLDWIDE VAN LINES OR ALAMO MOVING & STORAGE out of Euless, TX.

Service cost: $2000

Tried Moving from Arizona back to New Hampshire. Paid deposit, scheduled for 21 June and no one showed until the end of the 48 grace period. No honesty and a Budget truck showed up finally after 2 days wait then proceeded to double our quote. Tried to charge an additional 300.00 for packing 3 mirrors and our TV which was supposed to be covered in the costs. After arguing over it with the mover he decided to leave which was fine. We got a Uhaul and did it all ourselves in about 2 hours. Don't waste your time or money. Will be surprised if we can get our deposit back of $250.00.

Service cost: $1457

I received a quote and locked it in for 1600.00 for my move from Arizona to Massachuetts. I was told everything was included and they did not subcontract and only moved one home per truck. The movers showed up, mind you they were subcontractors, with another persons household in the back. They said nothing was included when I called worldwide they said nothing was included I would have to pay for wrapping & tape. While I was speaking to them, the drivr called his boss who told me either I pay them 2500.00 or they leave my stuff on the front lawm and will not move my things. Being a single mom and doing this alone Iagreed just to get my stuff cross country. Here it is, June 27, 2011, my furniture was picked up on May 20th and I still do not have my belongings! The dispatchers at worldwide never call me back, the drivers wont call me back. I have no idea were my things are, if I will ever get them and my life is on the truck! Mind you, my 8 month old baby (about to be 9 months), my 7yr old daughter and I have been sleeping on an airmatress and pack n play for a month! These people ae heartless and scam artists.. I will be reporting my things stolen.

Service cost: $2500

I had trouble getting my furniture from my original shipper. I contacted World Wide and he said he could help me out. I gave him an inventory list he gave me a quote. He never told me that he was a broker. When the movers showed up to pick up my stuff, they told me that it would cost me an additional $5000.00. I was quoted by weight. The mover told me he was an expert and knew that my furniture weighed twice as much as I was quoted. He refused to load my furniture and left me high and dry. My wife and I tried contacting World Wide to get our money back. We called for hours, nobody would answer the phone and we kept getting an answering machine. When we finally got to talk to someone they kept putting us on hold and hanging up. We had to threaten them with the authorities, and they finally said we would get our money credited back. We'll see.

Service cost: $2756

We had an contract to pick up all my stuff on the 7th of July. I had called them on the 6th to confirm. Maria said they will come on the 9th coz there truck broke down.
They will be there First thing Monday morning. Told them I had an closing on Monday there was no way for us to be there waiting on you guy's. They said we will be there on Monday 100%. So we had to leave key's to the house outside and hope none of our stuff gets stolen. Well Monday rolled in called them and they said we will call you back well that never happen.Almost an week went by never heard anything from them. They say they are open mon-sat that is bull** they will not answer they are closed. They will ask for an depoist and say that it is just an hold you will not be charged but guess what they will charge you. The only thing good that happen was I got my money back pretty quick. I repeat I will NOT RECOMMEND THIS COMPANY TO ANYONE.. PLEASE READ OTHER REVIEW'S DO NOT USE THESE PEOPLE AT ALL.

Service cost: $2550

On moving day, 5 movers show - NO MOVING VAN!! They wait for 90 minutes then leave; we receive a call that the driver was taken to the hospital (a lie). 8:30 pm 2 guys show up with a U-Haul. They say there is no way we will fit in a one U-Haul. After numerous unanswered calls to every number at WORLD WIDE VAN LINES, we work out a new higher price with the subcontractor. They load 2 U-Hauls and the subcontractor promises to leave Atlanta the next day at 10 am. 11 pm the next night we get your worst nightmare call - they have lost the $500 cash deposit, have no money for gas and can't leave Atlanta until we wire them money. We tell them we are calling the Atlanta police - somehow they find cash. They arrive in Virginia; our furniture sits in the trucks while WORLD WIDE VAN LINES fights with the subcontractor. The sheriff shows up, called by the subcontractor. Hire WORLD WIDE VAN LINES ONLY IF you crave drama, police visits, RUDE customer service, extortion and broken furniture!!

Service cost: $5000

I provided a detailed inventory list to Eugene, the salesman who sets the prices. The destination of my move was 5 hours away, to Georgia from Fayetteville, NC. I received a price, and had the company add in writing that it was to be a binding price. Before the truck arrived, several hours late, I had sold my elipitical machine and a bedroom set (armoire, queen bed and two night stands) which had been on the inventory list, these items should have freed up more space and decreased the weight significantly. I found when the driver arrived in a 22' Penske truck, not only did he have 1/4 of the truck full of someone else's items, but he was alone, he was waiting for the help to arrive, which turned out to be a guy they found on CRAIG'S LIST, on top of that they contract out to World Wide Transfer to coordinate your move and some guy in Kissimmee, Fl, Bobby (not his real name) is your only contact, he is rude and difficult to deal with. The driver and I were loading into the night and in the pouring rain, the Craig's list hire had to leave to go to another job, so the driver and I sat for hours waiting for another Craig's List hire to show up, finally two hours later he arrived, we worked until 12:00 AM and decided the driver would come back in the morning, he arrived several hours late because his truck broke down. He could not get another Craig's list hire in time so he and I loaded the truck with the help of a neighbor who was in the army at Ft. Bragg. We found that they had miscalculated the size of the truck needed and the driver and I had to load items into the front seat of his truck and the trunk and front and back of my car. He still could not fit all items, so I ended up giving to my neighbor approximately $400.00 worth of items. It was too late to try to use anyone for storage because we were due to leave, I had already paid for two more days rent at my condo and lost money on reservations for a hotel that I was supposed to have stayed at the night before if the move was on time. AFTER ALL OF THIS NIGHTMARE, they are REFUSING to compensate me for the items I had to give away, they are the WORST company I have ever dealt with, and I've made many moves. YOU GET WHAT YOU PAY FOR- DO NOT USE THIS COMPANY.

Service cost: $1250