Virgin Van Lines

The list for all the bad things about this company are too long to post.  Please read ALL the reviews that are as mine, because you can bet the others are MADE UP by the Company and employees! There is even a Facebook page, Virgin Van Line Victimes. THE TRUTH ABOUT THIS COMPANY! THIS IS THE WORST COMAPANY EVER. Having to moving from CA to OR, on disability, a fixed income, after undergoing major surgery, to recover, I could not drive, and had to hire movers. I hired this company to move all my belonging which were all put in a storage unit, prior to. They left things behind, bed, patio set, too many to list, but have picture of it all, not knowing until it was too late, and everything that they brought, was unloaded from the truck. They were late. They held my things hostage and charged me $1000. EXTRA, WHICH I HAD TO PAY IN CASH OR I WOULD NOT GET MY THINGS. They would put in a storage unit, where I would have to pay for it daily, until I PAID THE EXTRA $1000.00 My things were just thrown in boxes, ramdomly. Outdoor items with my good clothes that were just thrown in. They BROKE a lot of things. Some being antques and handmade items, that cannot be replaced. Boxes were damaged. Smashed, curshed, etc. as if they had been thrown around from truck to truck, not just on one truck but several. The LIE. They charge, quote you one price, then again, when it comes time for delivery, the CHARGE YOU MORE AND WILL NOT RELEASE YOUR BELONGING UNLESS YOU PAY THEM IN CASH. Once the deal is done, you cannot talk to anyone, they give you the run around, and continue to lie to you about EVERYTHING, even become RUDE and HANG UP ON YOU. SAVE YOURSELF THE TIME, STRESS, UPSET, ETC., DO NOT HIRE THIS COMANY UNLESS YOU WANT TO DEAL WITH CROOKS! THEN HAVE TO DEAL WITH ALL OF THIS. THERE HAS EVEN BEEN, AND ARE IN THE WORKS AGAIN, CLASS ACTION SUITES AGAINST THEM. RUN FOR YOUR LIFE!! DO NOT EVEN CALL THEM. READ ALL THE BAD REVIEWS, THEY ARE TELLING THE TRUTH!

Service cost: $3000

Danny the sales person quoted us a price of 5000 to move us from Santa Clarita to Tenn,The day of the move the supervisor charged us 300.00 CASH for extra packaging and billed us 200.00. Danny and I walked the entire house he gave us a binding agreement he told us he would bring a 53 ft truck. He called 2 days before the scheduled pick up date to push it up we agreed he said it was because he wanted to be there and that day worked best for him ( he never showed up). a 25ft UHaual truck and 3 guys showed up loaded the truck in 4 hous 85 items didn't make it on the truck because the truck was to small. They informed us they would be calling us 48 & 24 hours out to let us know our home was on the way we never recieved a call. On 4/6 we received a call letting us know the truck was in town.  The driver that dlivered out home was completley incompantant. He couldn't back the truck into the facility my husband had to  back the truck into the storage facility. Item after item came off the truck off damaged. The driver went to sleep while we had to help unpack our own home into the storage facility.  We have over 200 photos of damages they gave our home to another company that we had no knowledge of this, we did not approve this, and we never knew that that they would be doing this. Complete Bait and Switch. Behond poor service. .

Service cost: $5200

BEWARE DON'T USE THIS COMPANY! Danny the sales person quoted us a price of 5000 to move us from Santa Clarita to Tenn.  Danny and I walked the entire house prior to moving day  he gave us a binding agreement he told us he would bring a 53 ft truck. He called 2 days before the scheduled pick up date to push it up we agreed he said it was because he wanted to be there that day, ( he never showed up). A 25ft UHaual truck and 3 guys showed up loaded the truck in 4 hours, The day of the move the supervisor charged us an extra 300.00 cash and billed us an additional  200.00 for packing materials, 85 items didn't make it on the truck because the truck was to small. We moved the remaining 85 items ourselves. They informed us they would be calling us 48 & 24 hours out to let us know our home was on the way,  we never received a call. On 4/6 we received a call letting us know the truck was in town.  The driver that delivered our home was completely incompetent, he couldn't back the truck into  the facility my husband had to  back the truck into the storage facility. Item after item came off the truck, damaged boxes upside down, soaking wet,  and completely smashed.   The driver went to sleep while we had to help unpack our own home into the storage facility.  We have over 200 photos of damages. They gave our home to another company,  we did authorize   we had no  knowledge that they would be doing this, we did not approve this. Complete Bait and Switch. Beyond poor service. The other moving company involved in this is:Amor TransportationDBA Diamond Van Lines Dot 832779 mc 370187 
 
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Service cost: $5800

We were told by the Department of Transportation that what we experienced is extortion. Scheduled delivery 8/15, picked up at storage unit 8/17 OR, arrived 9/26 in CO, boxes damaged and seals broke. Items that didn't belong to us were packed inside boxes that the seal was broken or lid broken on box. (We haven't gotten through everything yet. We were waiting for arrival for a month to book a flight to PA to visit mom with dementia.) By the time things arrived, we decided we would have to unpack everything when we returned from PA. Missing items; Yamaha Surround System, New Tire, heavy duty car jack, the back to our queen size wooden futon frame. We were told by the driver John that it would be arrive in 7-14 days. We found out weeks later, our things were put in storage in Van Nuys, CA without us being notified due to they had no truck available in Oregon traveling to CO. Communication and/ return phone calls were rare. We never got an update without having to beg for one, and when we did get in touch with them they treated us as if were in the wrong. We were constantly chasing them down to get information. The BBB couldn't get a reponse either. We were basically treated with extreme rudeness. The inventory form listing items had little to no description or mispelled words like Sukey (suitcase) (see attachement), all hand written. They charged more and we never got a contract to sign. When we called about the missing items from their very own inventory list we were told "that was impossible". My last conversation with Carrie..She told me that I should have had the driver put our items back in the storage unit in Oregon and hired another company. And then the best of all that she shared with me was that customers that didn't complain or file complaints with the BBB was taken into consideration.  The full story can be read at the Better Business Bureau page. Sam the sales rep was great until everything went wrong. After that she diappeared and we never heard from her again. This was the biggest nightmare that we could ever imagine. Oh yes and the owner this entire time was traveling, while we "camped" in our home for a month!  .

Service cost: $2000

This is the WORST company ever. I had to fly ahead, due to just having major surgery. I left the move in their hands. The entire experience was horrific, beginning to end.  They lied about the fees and charged me $1000.00 more!!  They left a lot of my things behind, including my expensive patio set, that was beat up, from them, even Beds.  They were days late in getting it to me, and would not give me my things without paying them, in cash. They said they would leave it in a storage unit that I would have to pay for, plus, pay them.    Then, if all this was not bad enough, upon opening the boxes, it was a horrific site to see.  Things thrown in the boxes, clothes with outdoors pieces, a lot of broken boxes, with broken items, some handmade and cannot be replaces, as if they just tossed everything in, then tossed it in the truck.  The baggage claim at the airport does not hold a candle to these movers.  DO NOT, I REPEAT, DO NOT USE THIS COMPANY.  Moving is hard, emotional enough to deal with, without having to deal with this, and NOW, TAKING THEM TO COURT!  DO NOT USE THIS COMAPY. Many more pictures if you need them.

Service cost: $2600

After researching many moving companies, I came across Virgin Van Lines.  From the very first phone call the impression was how it was meant to be. Friendly, Helpful, courteous, and most important, HONEST!! They were on time to pick up my stuff and even early to deliver. No damages whatsoever to any of my belongings, which mean the world to me as I have a lot of Estate pieces. Dont even think twice on another moving company. Everything I looked for, and more I received from Virgin Van Lines. Thank you, Carrie for the professional service and for helping me sleep better at night. Happy Customer all the way! Daniella Levy.

Service cost: $2560

I moved from CT to IL 3 weeks ago and decided to move with Virgin Van lines after receiving calls from several companies. I must say overall I am very happy with the move, one great thing about this company is that the price they gave me and the price the actual total was a 250 difference which was surprising because every time I moved in the past my price always doubled or tripled. Another great thing about this company is my sales rep Tal, she answered all of my questions promptly and I am extremely satisfied with everything!!    .

Service cost: $2378

Received a full quote for a 3 bedroom apartment, gave a detailed and accurate list of all items in apartments.  Packed my own small items in durable rubbermaid plastic totes.  Received a quote for just over $1400 for a move from Portland Oregon to Southern California.  On the day the movers arrived they were late, the foreman (Orrin or something like that) then told me the price would be almost $3500 because it took up more space than expected (Even though there were NO additional items beyond what the quote had).  Please note this is more than double the original quote.During the move the walls of the apartment were damaged as was the floor.  The foreman refused to disassemble one of my beds telling me I'd have to do it because it looked too hard and that they'd have to come back another day to pick it up.  This delayed my move out by a day (which I was charged for) They then packed the bed the following day into their Budget Rent-a-truck. The Foreman asked for payment in cash and refused a check or credit card or anything that could be traced.   
The foreman then said that the truck was full and to expect delivery in 3-4 days.  15 days later I call the office and their dispatcher says "Tomorrow or the next day for delivery"
18 days later I call the office and their dispatcher says"This Friday for Delivery"21 days later I call the office and the Dispatcher says"ok, next thursday or friday for delivery, your stuff is just arriving in California"Where had it been for almost a month?   Last I checked there are no states between CA and Oregon.When the stuff finally arrives the bed that they made me disassemble is totally destroyed (side rails literally snapped in half)Our rubbermaid totes are cracked, have holes in them or have had their tape cut off and re-taped indicating they've been rummaged through and two parts of one of our other beds are missing off the inventory list to which I'm told "Make a claim".  In addition 3 or our 5 lamps were broken, my le cruset cookware was broken as were a good number of the plates (keep in mind they packed this box).  Nightstand leg was snapped off and our mattresses (which we had bagged and wrapped professionally) were absolutely filthy.The two men who delivered the goods said this was typical of Orrin and his crew and urged me to make a claim against the company. 
 
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Service cost: $3000

Very very difficult company to reach one the initial move is complete. Guys who came to do the stuff were great guys, on time, but since then it has been a challenge to speak to anyone about our stuff. Our salesperson has mysteriously vanished from the earth, she no longer answers her email, we cannot reach her by phone, and the people who do talk to sound like they are talking out of a time can held together my string. If anyone from this company is reading this, my wife has been through a lot moving out there to relocate, and she would just like a professional person to speak to her and care about her items. This is a corporate move, and we are seriously going to tell her company to cross these guys off the list if someone does not take the time to talk to us properly. I await someone who cares to talk to me. Thanks.

Service cost: $3000

This was the worst experience I have ever had yes WORSE! In addition to the poor communication starting the day they picked up. Filed a police report at day 35 for failure to communicate (not responding) When the men who dropped off my items finally arrived they informed me that they didn't even work for the same company I had hired. 75% of our belongings that did show up where broke and damaged, 70% of our boxs where opened and rummaged through (unless every box broke and they had to reta[e them) not likely! several items are unaccounted for with NO explanation what so ever! They have failed to follow up on any calls since then as well. I have filed criminal and civil charges against this company! Do NOT trust them with your personal belongings. Please feel free to contact me if your interested in filing a class action suit.. .

Service cost: $2000