Virgin Van Lines

The list for all the bad things about this company are too long to post.  Please read ALL the reviews that are as mine, because you can bet the others are MADE UP by the Company and employees! There is even a Facebook page, Virgin Van Line Victimes. THE TRUTH ABOUT THIS COMPANY! THIS IS THE WORST COMAPANY EVER. Having to moving from CA to OR, on disability, a fixed income, after undergoing major surgery, to recover, I could not drive, and had to hire movers. I hired this company to move all my belonging which were all put in a storage unit, prior to. They left things behind, bed, patio set, too many to list, but have picture of it all, not knowing until it was too late, and everything that they brought, was unloaded from the truck. They were late. They held my things hostage and charged me $1000. EXTRA, WHICH I HAD TO PAY IN CASH OR I WOULD NOT GET MY THINGS. They would put in a storage unit, where I would have to pay for it daily, until I PAID THE EXTRA $1000.00 My things were just thrown in boxes, ramdomly. Outdoor items with my good clothes that were just thrown in. They BROKE a lot of things. Some being antques and handmade items, that cannot be replaced. Boxes were damaged. Smashed, curshed, etc. as if they had been thrown around from truck to truck, not just on one truck but several. The LIE. They charge, quote you one price, then again, when it comes time for delivery, the CHARGE YOU MORE AND WILL NOT RELEASE YOUR BELONGING UNLESS YOU PAY THEM IN CASH. Once the deal is done, you cannot talk to anyone, they give you the run around, and continue to lie to you about EVERYTHING, even become RUDE and HANG UP ON YOU. SAVE YOURSELF THE TIME, STRESS, UPSET, ETC., DO NOT HIRE THIS COMANY UNLESS YOU WANT TO DEAL WITH CROOKS! THEN HAVE TO DEAL WITH ALL OF THIS. THERE HAS EVEN BEEN, AND ARE IN THE WORKS AGAIN, CLASS ACTION SUITES AGAINST THEM. RUN FOR YOUR LIFE!! DO NOT EVEN CALL THEM. READ ALL THE BAD REVIEWS, THEY ARE TELLING THE TRUTH!

Service cost: $3000

We were told by the Department of Transportation that what we experienced is extortion. Scheduled delivery 8/15, picked up at storage unit 8/17 OR, arrived 9/26 in CO, boxes damaged and seals broke. Items that didn't belong to us were packed inside boxes that the seal was broken or lid broken on box. (We haven't gotten through everything yet. We were waiting for arrival for a month to book a flight to PA to visit mom with dementia.) By the time things arrived, we decided we would have to unpack everything when we returned from PA. Missing items; Yamaha Surround System, New Tire, heavy duty car jack, the back to our queen size wooden futon frame. We were told by the driver John that it would be arrive in 7-14 days. We found out weeks later, our things were put in storage in Van Nuys, CA without us being notified due to they had no truck available in Oregon traveling to CO. Communication and/ return phone calls were rare. We never got an update without having to beg for one, and when we did get in touch with them they treated us as if were in the wrong. We were constantly chasing them down to get information. The BBB couldn't get a reponse either. We were basically treated with extreme rudeness. The inventory form listing items had little to no description or mispelled words like Sukey (suitcase) (see attachement), all hand written. They charged more and we never got a contract to sign. When we called about the missing items from their very own inventory list we were told "that was impossible". My last conversation with Carrie..She told me that I should have had the driver put our items back in the storage unit in Oregon and hired another company. And then the best of all that she shared with me was that customers that didn't complain or file complaints with the BBB was taken into consideration.  The full story can be read at the Better Business Bureau page. Sam the sales rep was great until everything went wrong. After that she diappeared and we never heard from her again. This was the biggest nightmare that we could ever imagine. Oh yes and the owner this entire time was traveling, while we "camped" in our home for a month!  .

Service cost: $2000

Danny the sales person quoted us a price of 5000 to move us from Santa Clarita to Tenn,The day of the move the supervisor charged us 300.00 CASH for extra packaging and billed us 200.00. Danny and I walked the entire house he gave us a binding agreement he told us he would bring a 53 ft truck. He called 2 days before the scheduled pick up date to push it up we agreed he said it was because he wanted to be there and that day worked best for him ( he never showed up). a 25ft UHaual truck and 3 guys showed up loaded the truck in 4 hous 85 items didn't make it on the truck because the truck was to small. They informed us they would be calling us 48 & 24 hours out to let us know our home was on the way we never recieved a call. On 4/6 we received a call letting us know the truck was in town.  The driver that dlivered out home was completley incompantant. He couldn't back the truck into the facility my husband had to  back the truck into the storage facility. Item after item came off the truck off damaged. The driver went to sleep while we had to help unpack our own home into the storage facility.  We have over 200 photos of damages they gave our home to another company that we had no knowledge of this, we did not approve this, and we never knew that that they would be doing this. Complete Bait and Switch. Behond poor service. .

Service cost: $5200

BEWARE DON'T USE THIS COMPANY! Danny the sales person quoted us a price of 5000 to move us from Santa Clarita to Tenn.  Danny and I walked the entire house prior to moving day  he gave us a binding agreement he told us he would bring a 53 ft truck. He called 2 days before the scheduled pick up date to push it up we agreed he said it was because he wanted to be there that day, ( he never showed up). A 25ft UHaual truck and 3 guys showed up loaded the truck in 4 hours, The day of the move the supervisor charged us an extra 300.00 cash and billed us an additional  200.00 for packing materials, 85 items didn't make it on the truck because the truck was to small. We moved the remaining 85 items ourselves. They informed us they would be calling us 48 & 24 hours out to let us know our home was on the way,  we never received a call. On 4/6 we received a call letting us know the truck was in town.  The driver that delivered our home was completely incompetent, he couldn't back the truck into  the facility my husband had to  back the truck into the storage facility. Item after item came off the truck, damaged boxes upside down, soaking wet,  and completely smashed.   The driver went to sleep while we had to help unpack our own home into the storage facility.  We have over 200 photos of damages. They gave our home to another company,  we did authorize   we had no  knowledge that they would be doing this, we did not approve this. Complete Bait and Switch. Beyond poor service. The other moving company involved in this is:Amor TransportationDBA Diamond Van Lines Dot 832779 mc 370187 
 
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Service cost: $5800

This is the WORST company ever. I had to fly ahead, due to just having major surgery. I left the move in their hands. The entire experience was horrific, beginning to end.  They lied about the fees and charged me $1000.00 more!!  They left a lot of my things behind, including my expensive patio set, that was beat up, from them, even Beds.  They were days late in getting it to me, and would not give me my things without paying them, in cash. They said they would leave it in a storage unit that I would have to pay for, plus, pay them.    Then, if all this was not bad enough, upon opening the boxes, it was a horrific site to see.  Things thrown in the boxes, clothes with outdoors pieces, a lot of broken boxes, with broken items, some handmade and cannot be replaces, as if they just tossed everything in, then tossed it in the truck.  The baggage claim at the airport does not hold a candle to these movers.  DO NOT, I REPEAT, DO NOT USE THIS COMPANY.  Moving is hard, emotional enough to deal with, without having to deal with this, and NOW, TAKING THEM TO COURT!  DO NOT USE THIS COMAPY. Many more pictures if you need them.

Service cost: $2600

Very very difficult company to reach one the initial move is complete. Guys who came to do the stuff were great guys, on time, but since then it has been a challenge to speak to anyone about our stuff. Our salesperson has mysteriously vanished from the earth, she no longer answers her email, we cannot reach her by phone, and the people who do talk to sound like they are talking out of a time can held together my string. If anyone from this company is reading this, my wife has been through a lot moving out there to relocate, and she would just like a professional person to speak to her and care about her items. This is a corporate move, and we are seriously going to tell her company to cross these guys off the list if someone does not take the time to talk to us properly. I await someone who cares to talk to me. Thanks.

Service cost: $3000

Arranged for pick up in CA on 8/19. Driver arrived in a Budget rental truck. Loaded the items and then told me the cost was going to be over a thousand dollars more than I had been quoted because I had more stuff, required more services from them and a long carry.
Requested delivery date in CO was 8/26. That day came and went, along with every other day for a month. When I call the company, they tell me "next week". They tell me they will call me back with the driver's phone number and never do. But they won't tell me where my stuff is. 
At this point, I have no reassurance that I haven't lost everything I own. Everything.. the things I use day to day or only need once in a while, the things that were new, the things that were old. The things that had tremendous sentimental value to me. Will I ever see these things again?
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Service cost: $2618

I strongly advise people not to move towards this worse Virgin Vas Lines Moves. People frequently go to these movers just for their name that sounds great to deal with their moving Services. The Virgin Vas Lines has a worst staff and worst communication with their customers. And I have used these movers and experienced a very bad incident. I have asked their people repeatedly about the safe moving but they carried all wrong way. It’s a worst experience with Virgin Vas Lines movers.

Service cost: $500