Civic Van Lines DBA Shleppers Moving & Storage

My moving consultant, Alan, was great! He came to my home and took an inventory I had to move and gave a reasonable quote for a flat fee that included, drive time, all materials, 6 men, 2 trucks, and packing of my TVs and framed pictures which included a listing of all of the things they would move. I liked the professionalism and knowing that there wouldn't be any surprises on moving day. A couple of times I had to add a few items to the list but, the price was never increased. I was frantic the night before moving day. Even though I stayed up all night to pack, I was still behind in some of the packing. They started moving right away and let me continue packing as they moved. It was a big job, and they were courteous and very professional.
Nothing was damaged or lost. My whole family and I were very impressed with this company.

Move size: 4 Bedroom Home Service cost: $2737

Despite a good packing crew arriving at our house, the overall experience with Civic was dreadful.  I do not recommend them. Civic contracted with an unnamed independent company to transport and deliver our household goods. The driver was rude, belligerent, condescending and unprofessional.  He was more concerned about his "real boss" in New York than he was about any commitments to Civic or to me as the customer. The driver had an old and well-used moving van, and made a big deal about not scratching it from overhanging branches.  He refused to drive up the driveway unless I agreed to extra payment. He called his "boss" in New York and the 2 of them tag-teamed me for additional money or he would not unload the truck. This felt like extortion or 3rd world bribery. When I agreed to pay, then he made sure he was still more than 75' from the door to qualify for the long-carry premium. He hired his inexperienced assistant laborers locally through Craigslist. They did very little setup on delivery.

He did not take itemized inventory on delivery to ensure that all items and boxes were accounted for. He  did not have our itemized list and item count with him and blamed it on the dispatch at Civic. He didn't care or take responsibility for broken items -- they were not his responsibility since he was a contractor. His instructions were to call claims.  We had 3 pieces of furniture damaged and 1 item lost.  Most importantly, the leg of our dining table was broken, and then taped together to hide the damage or maybe to keep the parts together. Whoever knew about the damage didn't disclose to us.  The table later collapsed under the weight of dinner dishes during a meal, sending the dishes and glassware crashing to the floor near our young children and putting them in danger!  When I called Civic to file a complaint about the unprofessional delivery driver and to tell them about about the way the damage on the broken table was handled, they took no responsibility at all, nor did they take any action.  Instead they forwarded me to the independent 3rd party company which handles claims.  Make sure you have your own personal property insurance!   I would not use Civic again under any circumstances.

Cost: The cost of the move was average. They do hide some costs in a 10% fuel surcharge on top of their cubic foot rate. Also they charged $161 for packaging materials which was not disclosed until the packers arrived.  We did all of the packing of boxes ahead of time. They packed beds, mattresses chairs and sofa.  (They pack items in blankets and shrink wrap. This enables the movers to roll the furniture putting it more at risk.).
I don't like giving only 1 star.  But I can not give more in this case. It's what the company and its customer service deserve, especially with the very rude behavior of the driver.  .

Service cost: $3500

 we moved from Fresno CA to phoenix AZ we find this company on movers.com from began company rep was very helpful with helping us organize this move. we did move 3 time in the past and I can't remember pleasant time on the move day .it really was different with this guys they came on time as soon as they start pack our things I was fill that we choose professional movers who care about our staff. Same thing when they deliver they unwrap and help us to the end with organize our new place (they even took trash of cardboard that left from our furniture) .I really like to thank you civic van lines and is movers for helping us with this move .

Service cost: $2700

I hired Civic to move from CA to UT. In my opinion, this company should be banned from doing business anywhere. The price quote at first was good, starting @ about $950, then the price kept going up. On the day the packers actually showed up (they came a day late), the cost went up to about $1800, & I was told that if I didn't agree, they would leave my stuff. The problem was that I had to be out of my place that same day & Civic knew that, so I didn't have a option. When the moving van finally arrived in UT (they were again late) the cost went up once more to about $2300 (which was higher than any other quote from other movers). There was all kinds of damage to my property, including the top of my TV entertainment center completely smashed in & a shelf missing. The left support leg of my computer stand, along w/ the whole upper back section is broken & not useable. The computer printer ruined & they used my clothes to use for packing, so ink went all over my clothes, even though they CHARGED me for boxes & packing material. They bent my folding table  & camera tri-pod  stand (not repairable) & a whole bunch of stuff is missing.  So be aware if you're going to move, stay away from Civic Vanlines!  If you've used Civic & experienced a similar bad experience, join me in filing a complaint w/ the CA state Attorney General's Office, so they can conduct a formal investigation into their deceitful practices.

Service cost: $2300

I arranged my move from LA to Texas through Erica at the end of June. She seemed professional, organized, and answered all my questions. The guys who were scheduled to pick up my stuff showed up pretty much on time, and they were also professional, friendly, and clearly knew what they were doing. They took my stuff on June 29, 2016, and I haven't seen or heard anything about it since. I've called several times now, and spoken to Jesse in dispatch who never seems to know when my belongings will even be put on a truck let alone arrive at their destination.
Jesse has never returned a phone call, and every time I call him, he doesn't have access to his computer or any shipping information. What kind of dispatch person doesn't know where things are? In the meantime, I'm living out of a suitcase.
These guys might be great for in-city moves, but DO NOT use them for long distance. I've been waiting for a month, and still have no idea where my things are or when they will show up, if ever.
This was supposed to be the straight forward part of my relocation, instead, it's the nightmare that is holding up every other step in the process.
I will NEVER use Schleppers again and will most definitely recommend against anyone else using them, especially for a long distance move.

Service cost: $1000

On 6/17/16 Shleppers movers arrived at my residence at 2101 E 21st St, Unit 202, Signal Hill, CA. They picked up my goods and departed. After they departed it was discovered they had stolen a bulletproof vest from my residence worth $1,200. There is a police report filed with Signal Hill Police. The delivery date to my new residence at 700 Spring Garden Drive, Bedford, TX, was listed “as soon as possible”. The delivery window for the move was 7-21 business days. The timeframe for delivery was June 28th to July 18th. The company stated they ship to Texas twice a week. Shleppers delivered most of our goods on June 30th. However, it was discovered 2 pallets of goods were not on the truck and was not delivered. Additionally much of the furniture was damaged to some degree and my motorcycle was also damaged. A call to the supervisor Jesse Heeber was placed on July 1 and he said he did not know where the remaining items were and would find them. That took a week and a half. I called on July 13th and Jesse said they were found and would ship out on the next truck. That date for shipment was supposed to be July 15th. Shleppers have been hard to reach, Jesse does not answer his phone reliably, and no one at the company will give me a firm date for delivery. Jesse kept citing the shipment would arrive the following week. I have called multiple times each week but I have not received my goods.

Service cost: $5500

Worst moving company ever!! In July these people over charged me hundreds of dollars. I have been in a claim dispute with them for three months and I moving towards a lawsuit. They took chunks out of my walls. Took hours to google how to take apart my piano, and never was able to move it. They charged me three hours of time to google how to move my piano and never moved it. The foreman was high and fought with me. My credit card was charged twice weeks after the move. All around a huge problem. Please save your heartache and go somewhere else. I ended up having to pay another $800 to have my piano moved by a different company, Camelot Moving. They end up being amazing. They laughed at the problems the guys at Shelppers said they had. It only took these guys 50 mins to move my piano into the truck.

Service cost: $1150

This was a horrible experience and I felt they were being dishonest throughout the entire process.  They gave us one quote and then doubled the cost without proper communication.  The whole process felt shady and they held our things until they received the entire payment amount.  I spoke to the manager several times who was very unhelpful and would continue to tell me that the Accounting department would call me, and I never heard from anyone.  In addition, the payment process was extremely difficult.  YOu get charged a lot extra for paying by credit card and have to fill out forms and fax them in with copies of ID's.  If you pay through their account, you have to go to the bank and manually pay into their checking account.  Overall, it was a terrible experience and I will never refer this company to anyone.

Service cost: $1600

Civic van lines quoted us a low number without ever giving us a visual inspection of our items. They doubled the prices after they arrived to pick up our items. They never gave us some documents about our move such as the important notice of your move. They will charge you 10% more for using a credit card. They lost several items in the move and never were honest or helpful to resolve it. I had to file my first police report against them to try and get my stuff back. See have not received my items yet after four months. The movers damaged the inside of my house and were very careless with my items. Dropped several boxes from the moving truck. Beware of this company as they are just brokers. They are only out to make money on your moving experience.

Service cost: $1000