Virgin Van Lines

Contacted by SAM, a lady sale woman. I was given a estimate and was told all would be done professionally. WRONG! As soon as the moving budget truck showed up for pickup I was not able to enter into the agreement by the driver as Sam said to do. This company takes a pre deposit before the pickup. Once the driver shows up he doesn't even follow the laws reguarding price estimations before loading. My oginginal bid was around $1,800 for and I ended up paying over $3,000. Extra charges for packing and materials never supplied. I even told the driver after the bid was changed to a outragest amount, to unload the truck and he wouldn't do it  and then asked for a tip for his work.. They even used all of my packing supplies! After unpacking I have many antigues items that are damaged and unreplaceable. Now I have to go through a claim for damages reference to SAM's surpervisor Carrie. This company and it's staff and dispacher Danny WILL TAKE YOU FOR A LOOP and your MONEY; they are not honest.. Go to another company.. stay clear of this company. I will have my day in court!! Also check out there name of the company; one is INC and one is US.. but they work together to take your money with a bad service.  .

Service cost: $3000

If I could give this company fewer stars I would.My mother moved from NJ to Key West, FL. She chose these movers by necessity because the moving date got changed. The majority of items were damaged or destroyed during shipping. Boxes clearly marked fragile, or with a value such as "Fragile: $5,000" on them were squished and it was clear items were placed on top of them. A box marked fragile had been gotten wet by some mysterious substance.  An antique desk was totally smashed. A coffee table with a marble slab top, the marble slab (which was SOLID, obviously it was MARBLE) was cracked in HALF, obviously showing it had been dropped. The company said they would take care of it and not to worry, Danny in particular, that they could believe the amount of destruction. I visited her 2 months after the move and our dining room table top was just delivered during my visit. Additionally a glass coffee table got delivered at that time and was totally smashed with shards of glass sticking out of the blanket it was wrapped in. There were supposed to be three more boxes, which had not arrived in the original move and they were not delivered. It is not September (she moved in June) and my mother has been told the boxes are in Florida, not they're in NJ, not they're in FL..again and again. They promised to fix the broken items and replace what they could not NONE of which has been done. Seeing this devastation after my visit I filed a claim with the Better Business Bureau They have been unable to get in contact with anyone at Virgin Van Lines. Next I tried calling Danny myself. I was obviously agitated and showed this in my tone, however it is my belief that those items were just as much mine as my mothers and whether I screamed at him or spoke calmly to him (I did not yell, only spoke very agitated) he should have treated me as one treats a customer who is upset at their service. He did not do this. He said to me, "Why are you speaking to me this way? Call me back when you have calmed down." and then hung up. When I tried calling the main office it was clear they put me on hold because they recognized my number. When I hung up and called back they were "closed." The voicemail said closed at 5:00, well I was calling at approximately 5 or 6 EAST COAST time, so they would not have been closed. I would under NO CIRCUMSTANCES use this company to move. You would be better off moving things on your own. This company is a complete scam. My mother has lost all hope in getting her items to her at this point and continues to sit in a home with BROKEN furniture. It is absolutely ridiculous!  .

Service cost: $5000

  DO NOT USE THESE CROOKS!     Their website portrays they are an established and reputable mover, however, there is a ton of deception and dishonesty, and they should be put out of business and prosecuted.  They are responsive and professional only until they get a signed agreement and deposit.  After that, they do not return calls, give you the run around, lie and do not get you your property until you consistently hassle them. The scheduled pickup was late (wasted entire day waiting for them).  After loading the truck, they tell you your items take more space than contracted for, and try to charge you more.  The move is not done by Virgin Van Lines, but Brokered and the movers arrive in a rented truck (despite the website stating they have a fleet of trucks and numerous locations, they only have one truck and operate out of Northern California and a Van Nuys PO box.  I was not able to substantiate any true physical location of the business in either Northern or Southern California). They short you on industry required paperwork (they make you sign, but conveniently do not provide you a copy of all pages, especially the ones with Terms and Conditions, Claim Information, etc.  You only determine they are missing after they leave).   Because they Broker the move, they will Not Schedule Delivery Until They Can Fill A Truck Going Your Direction.  In my case, they did not even deliver the items.  I had to pick them up at a local storage facility (and after much hassle).  2 pieces of furniture had broken legs and another so damaged, it is not worth repairing.  One box was also missing, which had some family memoirs.    Additionally, their claim company is a joke, only has voicemail, and good luck getting any money from them.     The owner, Danny Shova,l is a crook and will not return phone calls.  He is a one man operation and will try to portray other people (you can tell by his tone of voice and caller ID).  The company is not certified by the organizations as shown on their website (AMSA certified, etc).  The list of dishonesty and fraud goes on and on.        Tell anyone you know who plans to move, NOT to use this company.  .

Service cost: $1000