Vega Line Moving and Storage Services Inc.

Mixed up my conformation number, therfore late pick up of goods Did not return phone calls, gave me the run around as to where my goods were and what date they would be delivered.  Was told to call several different people to locate my good.  Wrong paperwork for Canadian customs office - this was a mess. Delievered a small box that was not mine.  Lost 2 boxes of mine and offered $50 in compensation.  The company has no consequenses for losing my goods and therefore no reason to bother to search for my goods.  They sub-contracted with another moving firm and they had no responsiblility for my goods either.  2 months later no communication from them and no boxes.  Terrible service.

Service cost: $1500

What a nightmare it was dealing with this company. They were the only company we could afford, if I could go back in time I would use greyhound over this company. From beginning to end it was a real struggle. We had only boxes and asked a number of times to be able to go to the warehouse and see the weight of our shipment so we could remove boxes if we were over our limit. They said this was fine. Once they picked up our shipment they stopped answering my calls and we had to leave the province for our flight. Once we were in Ontario they still avoided my calls, eventually calling with the delivery date, but I had to hound them even for this. When booking I was told 10 days for delivery, when we were at day 10 I still hadn't heard a response from them to my calls or emails. They damaged some of our items which of course we won't see a penny for. Using this company was a big mistake. There are also hidden fees, beyond the dubious weight fees, that are no where on their website or the contract they had me sign. When I emailed and called about these, they didn't respond to any of these inquiries. They had our items and knew if we wanted them back we had to pay and that's it. Don't trust Alex or Sam. The movers who came to Toronto seemed to be nice men but that's it. It was a long headache and I hope you will consider this when deciding if you will give them any money. Vote with your dollars and don't support a company that is so prone to lies and poor service. For your sake and others, this company should go out of business.

Service cost: $1200

My family contracted with Vegaline Moving to move our belongings from Los Angeles, CA to Vancouver, BC.  We were charged 3x what we were quoted and 2 of our boxes disappeared during the move, one of which contained most of my wife's jewelry.  Although their website claims "100% Customer Satisfaction Guarantee" they refused to take responsibility for the missing items, instead blaming their customers for not being honest when receiving mis-delivered boxes.
 
Please note that Vegaline Moving is not accredited by the Better Business Bureau, which lists many complaints against them.

Service cost: $4500

1.  We were told delivery would be about october 5.  Contacted them around the 14th to find out what was happening.  2.  Told at that time the driver had arrived in California and would soon be contacting our son to whom the personal effects were being deliverd.  We were told they would arrange a convenient delivery time.  3.  In fact, they called my son that afternoon and informed him they would be there either 9 that night or 7 the next morning - on such short notice neither time worked.  4.  Nonetheless, my son changed his studio time to be available that night for a 9 delivery.  They arrived an hour and a half late.  They demanded full payment and would not deliver the goods without receiving full payment.  However, we had prepaid, in full, by bank draft, two weeks earlier!!  5.  I received a call the following morning and was asked by our contact person if we had prepaid and I reminded them that we had.  Of course I found this phone  call confusing (my son had not advised me of what had occurred the night before as he thought he could sort it out).  I asked the guy on the  phone if the goods had been delivered and he informed me that they had been - which turned out to be a lie.  6. The driver left the area and informed my son, after apparently being informed that the delivery had been prepaid, that he would be back the following evening.  The driver and the contact in Vancouver were both informed that my son had to leave the apartment no later than 7 as he had to be at the studio - having changed the date from the night before to accommodate the driver.  We were assured they would not be late.  At 7:20, my son reached the driver by phone and was informed they were still 30 km away and so my son could not wait for them and had to leave.  7.  The next day we were informed the goods had been left at a storage facility and we would have to make arrangements to pick the stuff up.  8.  When my son contacted the storage facility he was told that as the Vega driver had left he didn't think he could release the goods to my son and also  mentioned a fee.  9.  After four more days, my son managed to sort this out (further calls to our contact here in Vancouver with Vega were also required) but he had to drive out to the facility and pick the boxes up himself.  Before that happened. I had a long detailed conversation with our contact in Vancouver and asked him to have his manager call me after the weekend (this was last Friday).  Needless to say, no one has called.  We contracted and paid for delivery to an address in the L.A. area.  We not only did not get what we paid for but their ineptitude and lies made the experience unduly stressful and difficult,  .

Service cost: $750

I contracted vegaline Richmond BC for. Small move from Victoria to Calgary.  I chose them because they could pick up on my desired date and their quoted price seemed reasonable.  I let the salesperson know I was moving a glass tabletop and it needed to be well wrapped in blankets and protected.  The leader of the team that arrived to pick up the items was rude and required I purchase extra packaging and tip them before they would take the shipment.  Even thought I purchased extra packaging, the table top and 2 dining chairs never arrived. Plus in the midst of moving confusion, he had arbitrarily coded all the items as damaged on the contract. and did not explain this or get my verbal agreement. The furniture was in very good condition, otherwise I would not have bothered to move it.  The crew that delivered the items assured me the missing pieces would follow. Nothing.  No one returns my calls. Plus the contract did not include the correct quoted price I had agreed upon with the salesperson. .

Service cost: $1000

Vega van lines packed all my belongings carefully and sent everything across Canada for a very reasonable rate. When my belongings arrived there was some damage to a few items. I made a claim and they informed me that I would not be able to receive any insurance compensation due to the small amount of damage. I believe that the damage caused wasn't really their fault and it was in fact minor, it was new furniture. After all was said and done they mailed me a cheque out of their own pocket. I was quite happy with the compensation considering the small amount of damage. I would recommend this company to anyone. Very professional and fair.

Move size: 1 Bedroom Home Service cost: $2500

This company was subcontracted by the broker who handled my move. Besides doubling the rate that I was quoted, the two men who showed up were aggressive, loud (yelling back and forth to each other in an unknown language), and careless (I witnessed over stacked dollies topple).

I am now engaging a lawyer and the police. If you contract with a company, make sure they do not subcontract the work to these criminals. If there is a 5 star positive review, you can bet it was written by them.

Move size: 2 Bedroom Home Service cost: $3050

Moved from London, ON to Calgary, AB in July/August 2019. They tried to claim the shipment was 600lbs more than it was. A detailed list of each item and weight was prepared by myself prior to moving but after reading the awful reviews about this company. A detailed list of items, each box numbered, contents of box and exact weight. When the shipment arrived in Calgary they called and claimed it weighed in at 2100lbs in Ontario. I called to complain and the next day Adam called back and said the scale was wrong and it weighed only 1475lbs.
The movers arrived hours late on the day of delivery, would not lift a finger until they were given a tip in cash. ($25 each for 45 min of work unloading the truck). Then two boxes are missing. I advised the movers right away and they said "take it up with the office". Called the office the same day and left a voicemail detailing the box numbers, weight and contents. Got an email back with simply a claims email address. Emailed them every week with no response regarding the claim or location of the boxes. As of today, 2+ months later, I have no resolution, no reimbursement nor the boxes that were lost. Filed a complaint with the BBB - however this company is not BBB accredited. (Big surprise there).

Move size: 1 Bedroom Home Service cost: $1500