Vega Line Moving and Storage Services Inc.

On February 15, my wife and I moved from our home in Vancouver to a retirement home in Montreal, QC. It was our first move in forty-three years. Needless to say, we knew little about moving and movers. We are retired and have some time, so we invited different companies for the estimate.

At the end we hired Vega Line Moving & Storage Services for our move from Canada to USA. Shortly before deciding to move, we bought some new furniture at considerable cost. Specifically, a dining room set with a glass fronted buffet. The move went smoothly and my unharmed dining room set looks great in our new retirement home. They applied seniors' discount without any request. All of their prices were guaranteed and they left us references to call, which we did. The crew from Vega Line Moving & Storage Services did an amazing job.

Service cost: $3770

Vegaline promised no hidden charges, but at pickup we were charged $570 extra for boxing stuff to their preference. They were 4 days late arriving in Laval and insisted we pay for over 8000 lbs when their agent on pickup estimated 6000 lbs. They lowered the initial price by $500 when we complained, but, still charged us over $4900 and refuse to provide any written proof of actual weight of our shipment. When we complained of overcharges which we had not agreed to, they refunded $120 and an additional $50 for damage which does not even begin to compensate us for broken items, gauges and scratches to almost everything. I am certain that our shipment actually weighed at least a ton less than they charged me for, but, cannot prove it and they will not provide any evidence of weight. When I complained to Move-it.ca, I got a call from Vegaline ordering me not to call them again. Dishonesty is the word here.

Service cost: $4977

I do not know where to even begin with VegaLine Moving. The one positive experience was the original pick-up driver; he was very polite and helpful. Everything from this point forward was AWFUL. Please do not be like me and read the bad reviews and decide to go with them anyways because YOU WILL BE SO DISAPPOINTED. I was overcharged significantly and when charges were questioned to sales representative Adam, he refused to let me speak with a manager for 3 days of me consistently calling. When I finally spoke with manager Sam, after laughing at me and belittling me he finally agreed that the price was wrong; yet, would not give me an explanation of where the mistake was made (clearly they over charge in hopes that no one does the math themselves). If you do go with this company calculate the costs based on the weight that you are given yourself, do not trust that they have done this correctly. Secondly, I knew that there is no way that the weight they came back with was correct, and when I asked for a break-down of the weighted items the manager threw an arbitrary weight at me that was between what I estimated it came to and what they said it came to and asked if "this was fair". Had they actually weighed my stuff, there is no way that they would have just thrown an arbitrary weight out to "make me happy". I now have missing items and was told to send an email and wait 8-12 business days, which I did (much to my lack of patience at this point). I followed up after 14 business days and was told that they never received my email and had not even looked at my claim. In summary: SCAMMERS, LIERS, THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, AND SOOO NOT WORTH THE HEADACHE.

Move size: Studio Service cost: $1600

I booked an item to be picked up Feb 11 and was quoted 10-15 days with winter conditions which I was totally okay with. On Feb 27 I called to get an update after no one was replying to emails and it was still sitting in Ontario and I was never informed. This is 16 days later. I continued calling for updates then it FINALLY left Ontario to Calgary on March 6!! Almost a month after the day it was picked up. I talked to several different people for answers and said I want a discounted price from the $500 for waiting so long. They agreed until the delivery guy shows up today March 16!! and there's no discount. He called the office and asked and all they said was take of 5%!! $45!! My husband then spoke on the phone and they would only budge to $70 off! Horrible service and never straight forward with their answers. Do not trust them with your money.

Move size: Partial Move Service cost: $500

Vega line is the worst company (not just among the moving companies) that I have ever dealt with. They have hired a bunch of liars and actors in their customer service. They steal your items and overcharge you. DO NOT trust them.
We had a few boxes to be moved from Toronto to Richmond in December 2018. Although the boxes were clearly labelled as fragile, we found a few broken items when we received them. We didn't care about this, but there was a box missing,which was a laser printer, so we definitely wanted it back.
Also, they were overcharging us with $180 more than their original quote. In their original quote, they had clearly mentioned that their quote includes the fuel surcharge, warehouse handling and the scale fee, but they still charged us for all of these. The mover wouldn't deliver our items without receiving the whole payment. He said that we could deal with the company later about the overcharging and the missing box. I emailed the "customer relations" THREE times (once a month) about this and they never responded. I also called them more than 10 times and each time a new person would "apologize" for the inconvenience and promised that they would locate the item and would reimburse us for the overcharges "by the end of the week", again nothing happened! I was only able to talk to the original contact person once, but after that he was either at lunch (at 9AM in the morning!!) or he wasn't at his desk or he was on vacation and that's how I ended up talking to literally 10 different people. Now after 4 months, no one from the company has contacted us yet.
I'm now filing complaints against them with FMCSA and BBB. I suggest all of the people who have been scammed by them, do the same. I'm surprised how they are allowed to have their "business" in Canada. Please do not trust them. There are many other good moving companies out there. Vega line is NOT one of them.

Move size: Partial Move Service cost: $937

I used Vega Lines to move from Vancouver to Calgary. What a mistake. From arriving hours late to pick up my belongings to causing extensive damage to my furniture, glassware and new condo at the time of delivery –every experience I had with the company was negative. They were rude and unprofessional. In order to arrange delivery of my items I had to call their office 8 or 9 times and each time was told someone (was given a different name everytime!) would call me back – and they never did! When my things were delivered many items were damaged or  broken and I after filing a claim and providing pictures of the damage I was offered $50 compensation (for over $500 worth of damage!) in exchange for agreeing to not post any negative reviews, BBB complaints or lawsuits against the company. The charge was more than twice what they initially quoted me but they refused to unload any of my belongings until I paid. They are criminals in my eyes. PLEASE do your research before using this company as there are many others with similar experiences out there – there is a good reason why the company has a rating of “F” from the BBB..I just wish I had known that before I booked them. .

Service cost: $1900

I booked this company for my move from Vancouver BC to Las Vegas. When I initially contacted this company I was given great customer service. They gave me an estimate of $1500 for the move and 2 months of storage. When they picked up my things they told me that the estimate was accurate. Before the movers left they had me sign a piece of paper that had me agreeing to an additional $100 charge for the stairs they had to move my things down and another $60 for wrapping they used (that I specifically told them not to use.) When I contacted the sales rep whom I had been in contact with he told me there was nothing he could do about it. And the customer service just went downhill from there. I had a tentative date for my things to arrive in Las Vegas and was told I just needed to contact them a week ahead of time to let them know when to bring my things down. When I had secured an apartment and contacted Vega Lines to bring my things down a week later, I was told that it wouldn't be for 3 more weeks! On top of THAT, they then informed me that the cost was now going to be $2500 instead of $1500! When I told them I couldn't afford to pay that they told me I had 2 options: Pay the $2500 or pay $800 for the storage and come move my things myself! Sufficed to say , I was not impressed. I ended up sending my father  (who lives a considerable distance away) to pick up my things and transport them down to Las Vegas. This costed me about $1000 on top of the $800 I had to pay Vega Lines because they threatened to keep my things unless I paid. When my father arrived I realized that I was missing 2 large mirrors (about $250 value). When I contacted Vega Lines they, of course, denied any liability. I would never recommend to anyone to use this company. I wish I had seen all the bad reviews before I booked them..because there are A LOT! They have an F rating with the BBB and have 86 complaints in the past 3 years alone! Look around and you will find many more complaints just like mine.

Service cost: $2500

Please read this before you decide to move with this company.  Save yourself a lot of time, money and heart ache.  Please contact me if you have any other questions.  Also check out their rating with the Better Business Bureau.  They currently have 91 cases filed with them including ours:
 
 
 
http://www.bbb.org/mbc/business-reviews/movers/vega-line-moving-and-storage-services-in-richmond-bc-1198624/complaints
 
 
 
This company ruined my driveway with oil stains without any reimbursement or concern after I documented the situation with pictures and emails.
 
 
 
They were late on their pick up date from my former residence which cost me money and time.  Not to mention my items were no longer covered by home insurance because the new owners took possession of my previous home which was still full of my belongings.  This also caused disturbances for the new owners who were trying to move in themselves.
 
 
 
They were 5 days late on delivery to my new residence.  We had confirmed 2 times earlier with Vega that they would be able to deliver on the initial promised date.  They said it would not be an issue.  So I was stuck living out of a hotel on my dime for these 5 days without any reimbursement.  And these were days I booked off from work.
 
 
 
To make matters worse, when they did deliver my items, I was led to believe they had all of my stuff in their truck and I paid them in full.  They only had half of my household and I didn't even find out until the truck was pulling away!  So Vega manipulated me into paying for the full cost of my move and they only moved half of my stuff. 
 
 
 
Of course after I paid they wouldn't return phone calls or emails.  I was living without couches or even pots and pans.  I ended up having to file a case with the Better Business Bureau just to get the company to respond to an email or voice mail from me.  And they still had 1/2 of my household in their possession!
 
 
 
Very long story short, I didn't get the last 1/2 of my items until 3 weeks later after receiving a lot of help from the BBB. And we were missing many items including a few substantial ones such as a $2000 toolbox, queen mattress, and expensive tools.  We tried to contact the company again through email and phone calls to let them know we were still missing items but they never returned them after us trying for two weeks.
 
 
 
At  this point they had wasted enough of my time and I was done dealing with them. Vega Moving Lines has cost me so much time and money. But the worst part is just the lies, stress, and manipulation from this company.
 
 
 
Other smaller issues to note:
 
 
 
-When we first contacted Vega for an in home quote, they recommended that we didn't need one and instead to use their online calculator.  We used their calculator and even estimated high on everything.  Throughout this whole painful move, Vega continually blamed every problem we had on our weight estimate even though we went through their entire approximation process and they recommended against getting an in home quote.
 
 
 
-Vega specifically told us they would bring additional boxes for our move.  This did not happen.
 
 
 
-We received an email stating that we would receive free wrapping/protection of our furniture.  They didn't even have tape! I had to go to Home Depot to buy tape for them and they charged us for what they did wrap.
 
 
 
-Their website states they will disassemble/assemble furniture and beds free of charge.  They had no tools and told me it was going to be extra.  I ended up having to do all of this last minute.
 
 
 
-They moved our beautiful reclaimed wood dining room table top on a dolly with no protection at all.  And laid it face down on the cement. Thanks again.
 
 
 
-We received an email with our moving quote stating our storage would be free until our agreed delivery date.  Then they tried to make us pay for it before delivery!  Lucky we saved our emails or they would have charged us $800 for it!
 
 
 
-2 of our wardrobe boxes full of clothes had mice droppings in them and some of the clothing was ruined from their storage facility.
 
 
 
So please think twice about using this company.  Yes, they may seem somewhat cheaper than some of the other companies out there, but they are not worth the problems.  In the long run, we would have spent less money and had more free time and less stress with a reputable company.  I'm an easy going guy and can accept some problems happen from time to time but this company is dishonest in their dealings and will not treat you with fairness or respect.  And remember, once you pay them, getting you your items is not their priority.

Service cost: $8500