Vega Line Moving and Storage Services Inc.

Vega line is the worst company (not just among the moving companies) that I have ever dealt with. They have hired a bunch of liars and actors in their customer service. They steal your items and overcharge you. DO NOT trust them.
We had a few boxes to be moved from Toronto to Richmond in December 2018. Although the boxes were clearly labelled as fragile, we found a few broken items when we received them. We didn't care about this, but there was a box missing,which was a laser printer, so we definitely wanted it back.
Also, they were overcharging us with $180 more than their original quote. In their original quote, they had clearly mentioned that their quote includes the fuel surcharge, warehouse handling and the scale fee, but they still charged us for all of these. The mover wouldn't deliver our items without receiving the whole payment. He said that we could deal with the company later about the overcharging and the missing box. I emailed the "customer relations" THREE times (once a month) about this and they never responded. I also called them more than 10 times and each time a new person would "apologize" for the inconvenience and promised that they would locate the item and would reimburse us for the overcharges "by the end of the week", again nothing happened! I was only able to talk to the original contact person once, but after that he was either at lunch (at 9AM in the morning!!) or he wasn't at his desk or he was on vacation and that's how I ended up talking to literally 10 different people. Now after 4 months, no one from the company has contacted us yet.
I'm now filing complaints against them with FMCSA and BBB. I suggest all of the people who have been scammed by them, do the same. I'm surprised how they are allowed to have their "business" in Canada. Please do not trust them. There are many other good moving companies out there. Vega line is NOT one of them.

Move size: Partial Move Service cost: $937

Moved from London, ON to Calgary, AB in July/August 2019. They tried to claim the shipment was 600lbs more than it was. A detailed list of each item and weight was prepared by myself prior to moving but after reading the awful reviews about this company. A detailed list of items, each box numbered, contents of box and exact weight. When the shipment arrived in Calgary they called and claimed it weighed in at 2100lbs in Ontario. I called to complain and the next day Adam called back and said the scale was wrong and it weighed only 1475lbs.
The movers arrived hours late on the day of delivery, would not lift a finger until they were given a tip in cash. ($25 each for 45 min of work unloading the truck). Then two boxes are missing. I advised the movers right away and they said "take it up with the office". Called the office the same day and left a voicemail detailing the box numbers, weight and contents. Got an email back with simply a claims email address. Emailed them every week with no response regarding the claim or location of the boxes. As of today, 2+ months later, I have no resolution, no reimbursement nor the boxes that were lost. Filed a complaint with the BBB - however this company is not BBB accredited. (Big surprise there).

Move size: 1 Bedroom Home Service cost: $1500

DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY. They also go by another name, Easy Way to Move. I just used this company to move my belongings from Toronto to British Columbia. They were unable to deliver on time, charged me $800 to ‘store the goods’, and then billed $400 for ‘packing’ (i.e. the two movers used my own bubble wrap to wrap a window). When I say that the situation became utterly negative, extortionate and explosive, I mean it. They refused to take my phone calls, phoned MY MOTHER (?!?) to say that I was ‘difficult’, and then threatened to not deliver my belongings unless I paid for services not rendered up front. This was full-blown theft and extortion. I am not exaggerating. Please protect yourselves.

Move size: 1 Bedroom Home Service cost: $5200

If I had to sum up our moving experience with Vega Line Moving in one word it would be abysmal. Zero stars out of five!

Vega Line Moving are located at #104 3870 Jacombs Rd. in Richmond B.C. and also seem to use the name Easy Way To Move. They are a totally unprofessional, irresponsible, and disreputable company. DO NOT hire them under any circumstances.

We hired this company assuming we were dealing with Easy Way To Move. In an email they sent us, as well as in their advertising they 100% guaranteed that all furniture would be covered and protected during transit. I could not find too much negative about Easy Way To Move so we hired them for a move from Edmonton to Northern Ontario.

That started what would become a painful experience that has cost my wife and I a great deal financially and emotionally. To receive the dismal service we did, and our treatment afterwards by this company is unspeakable.

Easy Way To Move which we later discovered was in fact Vega Line Moving were to pick our stuff up February 27 between 4 and 8. They did not show up until 0830 the next day.

The truck, that showed up was nearly half full and I did not foresee him getting all our stuff in that truck. At first the driver said he was going to rent a U-Haul to cover us, but that did not happen.

The driver then assured us that he will rearrange and reload his truck and get all our stuff on. Trusting that this guy knew what he was doing turned out to be a huge mistake on my part, and so the loading began. Almost immediately my wife asked about covering the furniture, to which the driver replied, “we cover in truck, we cover in truck”. As it turned out, the only furniture that was covered were both TV’s and the TV stand (which is one of the things missing). None of our dining room or living room furniture was protected in any way! The whole process took over 10 hours!!! During this time, the truck was rearranged and reloaded at least half a dozen times.

In the end, not only were they unable to fit all our stuff, they had to leave several items at our house to be picked up the following day. As we were leaving for Ontario immediately following the pickup, we were put in a position of having to impose on someone else to be there when the driver came back. He did return but left behind two round Rubbermaid barrels of garden things that we were promised would be picked up, and never were.

Our goods did not arrive in Ontario until March 26 a full month after pick up. When we saw the condition of our furniture and other items we were devastated. Our dining room table, all the chairs, living room tables, and an office desk damaged so badly they are unusable. A china cabinet that is a family heirloom and had never moved now has a big gouge in the side. The 100% guarantee of having all furniture covered and protected is an outright lie and is in fact misleading advertising. There were numerous other damages and they lost our TV stand and a good video camera in a road case. It was clear that no care at all was exercised in the moving of our stuff.

We filed a detailed claim with the company on April 03. They stopped communicating with us on April 30, some four months ago. There has been no attempt made to settle our claim, or to locate our lost items. This company has never acknowledged any responsibility for the damages they caused.

My wife and I have suffered a financial hit of over $3000 not to mention the emotional anguish we have endured because of this company. Clearly they don’t give a damn. I am a senior on a pension and cannot afford to pursue legal action so all I have at my disposal is to spread this review and to file complaints with the Better Business Bureau, The Federal Trade Commission, and the Attorney General of BC citing this company for shady business practices and false advertising.

I cannot state strongly enough, DO NOT hire this company, weather they are calling themselves Vega Line or Easy Way To Move. I do not want anyone else to have to go through what we did at the hands of this company.

Move size: 3 Bedroom Home Service cost: $2500

When they pick up and deliver everything ok
some company better some worst
i got brand new things with scratch, the problem is probably what you don't see and the warehouse, you got things you like protect them yourself, the picture speaks for itself..my chair was brand

when they pick up and delivery evryting is prefect but i think some company better some worst brand new things with scratch, the problem is probably what you don't see and the warehouse, you got things you like protect them yourself, the picture speaks for itself..my chair was brand new thank you

they charge for stairs ?
EVERYTHING IS AS YOUR OWN RISK.

Service cost: $2000

When they pick up and delivery evryting is prefect but
i think some company better some worst
brand new things with scratch, the problem is probably what you don't see and the warehouse, you got things you like protect them yourself, the picture speaks for itself..my chair was brand new
thank you



when they pick up and delivery evryting is prefect but i think some company better some worstbrand new things with scratch, the problem is probably what you don't see and the warehouse, you got things you like protect them yourself, the picture speaks for itself..my chair was brand new thank you.

Service cost: $2000

It was a horrible expeince with these guys.  first, they don't weight your stuff, they just guess, there was no weigh bill, they couldn't provide one, and when I called them on it..they deducted a coupe hundred dollars from the bill.
 
they were late..picked up on May 25, got my stuff in July
 
the worst part, they lost a $1500 print, just gone, and then it took three months to actually get someone on the phone, and then only when I threatened BBB and court action..by the way, they are NOT BBB acredited and have am F rating..for good reasons.
 
Now they offer $275 for a $1500 print..and I paid the extra insurance..about the same amount as they are offering..fancy that..
so if anyone has had a similiar expereince with lost or broken goods, please contact me..as I am getting info together to take these crooks to court..this is redicoulas how they treat customers..
 
thanks..

Service cost: $800

I wish I has read the reviews before hiring them.
I recommended this to my friend hoping that they just like anyother canadian moving company.
here is the trap. they will pick up the load which you probably have never weighed. Then when the truck reaches the destination city they will give you the weight. Which would be a wrong increased figure. And then when you argue and ask to correct it or re scale they will ask you as much as 700 $ .
So, they will try to discourage you as much as they can.
my friend took a step back because obviously who want to go through consumer forms and file a case aganst these type of companies who are total ripp offs. it costs a lot of headache and time . But I still think somewhere that these type fraud companies must be thought a lesson. the very fact that nobody does anything about companies like these. They are encouraged to do things like these even more.
my friend ended up paying 2080 for a load that was not even worth that much.
I want to let people know about this. Thanks to lot of the forums and forums like these where people can post reviews. so friends please please please read reviews always before taking a quote or approaching any company like this one here.
My best friend also may not trust me 100 % on what I say now , all the credit goes to this company. very sad.. :(.

Service cost: $2000

TERRIBLE TERRIBLE EXPERIENCE, THEY PROMISED DELIVERY AND NEVER SHOWED UP. WHEN WE CALLED IN THEY SAID THAT THE DRIVER HAD ISSUES AT THE BORDER AND HAD TO GET BACK TO VANCOUVER. WHEN ASKED WHY THEY DID NOT CALL US TO TELL US AND WHY THEY DO NOT HAVE AN EMERGENCY NUMBER, THE OWNER WAS RUDE AND PRACTICALLY TOLD US TO GO AWAY! WE MOVED OUR THINGS OUT OF THE WAREHOUSE AND EVEN THOUGH ENDED UP PAYING A RIDICULOUS AMOUNT OF MONEY TO ANOTHER MOVER WE DID NOT CARE AS WE READ THE REVIEWS AFTER AND DID NOT WANT ANYTHING TO DO WITH SUCH UNPROFESSIONAL PEOPLE.

Move size: 1 Bedroom Home Service cost: $1300