Vega Line Moving and Storage Services Inc.

I booked an item to be picked up Feb 11 and was quoted 10-15 days with winter conditions which I was totally okay with. On Feb 27 I called to get an update after no one was replying to emails and it was still sitting in Ontario and I was never informed. This is 16 days later. I continued calling for updates then it FINALLY left Ontario to Calgary on March 6!! Almost a month after the day it was picked up. I talked to several different people for answers and said I want a discounted price from the $500 for waiting so long. They agreed until the delivery guy shows up today March 16!! and there's no discount. He called the office and asked and all they said was take of 5%!! $45!! My husband then spoke on the phone and they would only budge to $70 off! Horrible service and never straight forward with their answers. Do not trust them with your money.

Move size: Partial Move Service cost: $500

Vega line is the worst company (not just among the moving companies) that I have ever dealt with. They have hired a bunch of liars and actors in their customer service. They steal your items and overcharge you. DO NOT trust them.
We had a few boxes to be moved from Toronto to Richmond in December 2018. Although the boxes were clearly labelled as fragile, we found a few broken items when we received them. We didn't care about this, but there was a box missing,which was a laser printer, so we definitely wanted it back.
Also, they were overcharging us with $180 more than their original quote. In their original quote, they had clearly mentioned that their quote includes the fuel surcharge, warehouse handling and the scale fee, but they still charged us for all of these. The mover wouldn't deliver our items without receiving the whole payment. He said that we could deal with the company later about the overcharging and the missing box. I emailed the "customer relations" THREE times (once a month) about this and they never responded. I also called them more than 10 times and each time a new person would "apologize" for the inconvenience and promised that they would locate the item and would reimburse us for the overcharges "by the end of the week", again nothing happened! I was only able to talk to the original contact person once, but after that he was either at lunch (at 9AM in the morning!!) or he wasn't at his desk or he was on vacation and that's how I ended up talking to literally 10 different people. Now after 4 months, no one from the company has contacted us yet.
I'm now filing complaints against them with FMCSA and BBB. I suggest all of the people who have been scammed by them, do the same. I'm surprised how they are allowed to have their "business" in Canada. Please do not trust them. There are many other good moving companies out there. Vega line is NOT one of them.

Move size: Partial Move Service cost: $937

Moved from London, ON to Calgary, AB in July/August 2019. They tried to claim the shipment was 600lbs more than it was. A detailed list of each item and weight was prepared by myself prior to moving but after reading the awful reviews about this company. A detailed list of items, each box numbered, contents of box and exact weight. When the shipment arrived in Calgary they called and claimed it weighed in at 2100lbs in Ontario. I called to complain and the next day Adam called back and said the scale was wrong and it weighed only 1475lbs.
The movers arrived hours late on the day of delivery, would not lift a finger until they were given a tip in cash. ($25 each for 45 min of work unloading the truck). Then two boxes are missing. I advised the movers right away and they said "take it up with the office". Called the office the same day and left a voicemail detailing the box numbers, weight and contents. Got an email back with simply a claims email address. Emailed them every week with no response regarding the claim or location of the boxes. As of today, 2+ months later, I have no resolution, no reimbursement nor the boxes that were lost. Filed a complaint with the BBB - however this company is not BBB accredited. (Big surprise there).

Move size: 1 Bedroom Home Service cost: $1500

DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY. They also go by another name, Easy Way to Move. I just used this company to move my belongings from Toronto to British Columbia. They were unable to deliver on time, charged me $800 to ‘store the goods’, and then billed $400 for ‘packing’ (i.e. the two movers used my own bubble wrap to wrap a window). When I say that the situation became utterly negative, extortionate and explosive, I mean it. They refused to take my phone calls, phoned MY MOTHER (?!?) to say that I was ‘difficult’, and then threatened to not deliver my belongings unless I paid for services not rendered up front. This was full-blown theft and extortion. I am not exaggerating. Please protect yourselves.

Move size: 1 Bedroom Home Service cost: $5200

It was a horrible expeince with these guys.  first, they don't weight your stuff, they just guess, there was no weigh bill, they couldn't provide one, and when I called them on it..they deducted a coupe hundred dollars from the bill.
 
they were late..picked up on May 25, got my stuff in July
 
the worst part, they lost a $1500 print, just gone, and then it took three months to actually get someone on the phone, and then only when I threatened BBB and court action..by the way, they are NOT BBB acredited and have am F rating..for good reasons.
 
Now they offer $275 for a $1500 print..and I paid the extra insurance..about the same amount as they are offering..fancy that..
so if anyone has had a similiar expereince with lost or broken goods, please contact me..as I am getting info together to take these crooks to court..this is redicoulas how they treat customers..
 
thanks..

Service cost: $800

When they pick up and deliver everything ok
some company better some worst
i got brand new things with scratch, the problem is probably what you don't see and the warehouse, you got things you like protect them yourself, the picture speaks for itself..my chair was brand

when they pick up and delivery evryting is prefect but i think some company better some worst brand new things with scratch, the problem is probably what you don't see and the warehouse, you got things you like protect them yourself, the picture speaks for itself..my chair was brand new thank you

they charge for stairs ?
EVERYTHING IS AS YOUR OWN RISK.

Service cost: $2000

When they pick up and delivery evryting is prefect but
i think some company better some worst
brand new things with scratch, the problem is probably what you don't see and the warehouse, you got things you like protect them yourself, the picture speaks for itself..my chair was brand new
thank you



when they pick up and delivery evryting is prefect but i think some company better some worstbrand new things with scratch, the problem is probably what you don't see and the warehouse, you got things you like protect them yourself, the picture speaks for itself..my chair was brand new thank you.

Service cost: $2000

I wish I has read the reviews before hiring them.
I recommended this to my friend hoping that they just like anyother canadian moving company.
here is the trap. they will pick up the load which you probably have never weighed. Then when the truck reaches the destination city they will give you the weight. Which would be a wrong increased figure. And then when you argue and ask to correct it or re scale they will ask you as much as 700 $ .
So, they will try to discourage you as much as they can.
my friend took a step back because obviously who want to go through consumer forms and file a case aganst these type of companies who are total ripp offs. it costs a lot of headache and time . But I still think somewhere that these type fraud companies must be thought a lesson. the very fact that nobody does anything about companies like these. They are encouraged to do things like these even more.
my friend ended up paying 2080 for a load that was not even worth that much.
I want to let people know about this. Thanks to lot of the forums and forums like these where people can post reviews. so friends please please please read reviews always before taking a quote or approaching any company like this one here.
My best friend also may not trust me 100 % on what I say now , all the credit goes to this company. very sad.. :(.

Service cost: $2000

TERRIBLE TERRIBLE EXPERIENCE, THEY PROMISED DELIVERY AND NEVER SHOWED UP. WHEN WE CALLED IN THEY SAID THAT THE DRIVER HAD ISSUES AT THE BORDER AND HAD TO GET BACK TO VANCOUVER. WHEN ASKED WHY THEY DID NOT CALL US TO TELL US AND WHY THEY DO NOT HAVE AN EMERGENCY NUMBER, THE OWNER WAS RUDE AND PRACTICALLY TOLD US TO GO AWAY! WE MOVED OUR THINGS OUT OF THE WAREHOUSE AND EVEN THOUGH ENDED UP PAYING A RIDICULOUS AMOUNT OF MONEY TO ANOTHER MOVER WE DID NOT CARE AS WE READ THE REVIEWS AFTER AND DID NOT WANT ANYTHING TO DO WITH SUCH UNPROFESSIONAL PEOPLE.

Move size: 1 Bedroom Home Service cost: $1300