Van Lines of America LLC

The only thing they got right was the address.... the only reason they got that right is cause they deal only in cash! Once they have that you are on your own. Nothing but delays, and stone-walling. When they did arrive thousands of dollars of stuff was broken or stolen. I won't say missing anymore, because when I called to work worth them ( maybe is was still in the warehouse maybe it was dropped off at another home), they blew me off to file a claim. and they never picked up my call again. All the stolen stuff was coin collections, collectables, autographed items.

Its been a year and they still have not cut a check for the reimbursement. I have to take these "People" to court.

I would ask 'how do they sleep at night', but I know it is very comfortably with all the stolen stuff.

Move size: 4+ Bedroom Home Service cost: $12000

Van Lines of America have a special offer for you!! We’ll quote you one price over the phone and, no matter how detailed you are, we will tack on an additional $1600.00 the day of your move!! But wait!! There’s more!! For a limited time only, you can pay is for pack your $2000 TV, but to save time, we’ll just put a piece of cardboard over it and then wrap and tape a blanket onto! Guaranteed to be ruined when it arrives!! If you act now, we’ll upgrade your move to our special “whatever we don’t lose, we’ll be sure to break package”!! This is great to those sentimental pieces you love so much that you don’t want to part with. We will just destroy them for you so that you can get rid of those nice memories!! Don’t want your items destroyed? This special move package also includes our very special “We’ll lose your outdoor wicker loveseat, Ethan Allen curtains, and 1 large tote containing Lenox lamps and plates somewhere between New Jersey and Florida” add on feature.

Act fast as these deals won’t last forever!! Be sure to mention Promo Code “CROOKS” and we’ll upgrade you to our special forced, never discussed insurance package, which includes $0.60 per pound on everything we break or lose! This will allow you the luxury of knowing you’re protected. And you can breath easy while you file that claim and wait months for your $100 check to arrive!!

Move size: 4 Bedroom Home Service cost: $8000

I paid Van Lines of America almost $5,000 to cause me $15,000 in loss and damages. Hiring Van Lines of America was one of the worst mistakes of my life.

They showed gross negligence, unprofessionalism, and a complete lack of care for me, their customer, throughout the entire process:

-Loss of personal, irreplaceable items: ALL OF MY WRITING from the time I was a teenager (poetry, short stories, original songs, diaries, scrapbooks)

-Unprofessionalism from the packing crew, some of which appeared to be under the influence of drugs

-Refusal to even give a delivery date for almost two weeks--they kept giving me the run-around and I had to call every other day

-Improper packing: things literally thrown in boxes and unprotected, dressers not unpacked resulting in irreparable damages)

-Low quote meant to get me to sign that intentionally left off things I mentioned (like the stairs) resulting in additional charges at pickup

-6.5-hour delay in arrival on pickup and packing day, which pushed my move from Georgia to Florida back an entire day

-Bed completely disassembled past factory status, missing parts, and not reassembled at delivery, resulting in total loss

-Misdelivery of items and improper inventory check: I received someone else’s box 18 in addition to my own and sent it back

-Missing items including furniture, home décor, and personal items (books, 350 CDs): almost half of my bookshelf is GONE

-Improper paperwork and documentation: I was not given a copy of the final inventory at delivery in which I mentioned that I was missing items

-Last-minute change of payment type: I had cash for delivery as requested but was later told I had to pay through Zelle instead because they didn’t want to wait for the driver to get back with my money

-Unprofessionalism every step of the way: no one ever called back or did anything they said they would

On their website, they claim they are "your professional & trustworthy moving company", which couldn't be further from the truth.

Move size: 2 Bedroom Home Service cost: $4963

Van Lines of America was terrible on every level. From delays in pick up (which took 3 days due to many errors on their side) to adding thousands of $ in charges at delivery and threatening to hold our stuff hostage when we tried to discuss obvious miscalculations, the company failed from start to finish.. The company lied several times, refused to communicate In writing, did not have required paperwork and destroyed furniture through blatant mishandling. Do not hire!

Move size: 3 Bedroom Home Service cost: $19972

If I could give them negative stars I would. They are nothing more than expensive con-artists. They tell you they are A rated with the BBB, they are not. They are actually C rated. They are not actually accredited by the BBB either. They tell you anything to get you to sign, at the last minute they jack the price up, add new fees, etc. When you call them out on it they tell you, it was a miscommunication on their part, but will do nothing to make it right. Then once they have your stuff they, they hold it hostage until you do what they want. There is no communication from them at all, you have to call and hound them. They tell you it is their trucks and their employees, its not they showed up in a U-Haul, with one Van Lines employee and they rest day labors. They lie to you over and over, and when you call them out on it they tell you sorry it was a miscommunication on their part. They told me it would cost $9000 to move me from FL to NC, nope almost $14000. They said they price match nope, Two Men and a Truck quoted me $12000. They told me I could pay with credit card, nope demanded cash or the equivalent of. They are so worried about people disputing the charge. If they just did what they said they would, they would not have this problem. They broke items before they even got them loaded. They told me they would take my stuff to storage in NC, so it was ready when I was. Nope over 30 days later it is still FL. Each week it is being loaded and will be delivered to me, and each week no communication from them. I have to call them, only for them to tell sorry it will be the following week. No guarantees, no time frames, not even an apology. I had to call the Police before they would even let me talk to a real manager. I can go on and on. Lord knows what condition my stuff will be in by the time they finally deliver it. I WOULD ADVISE NOT USING THEM. You will be better off moving yourself. If you have or have had an issue I would strongly encourage you to file a report with the following, they will do nothing to resolve any issue that they cause. I will update once they finally deliver.

BBB.org (which will do no good because they are not accredited) www.fmcsa.dot.gov (this is a government agency that monitors transportation companies)

Move size: 4+ Bedroom Home Service cost: $14000

Company misrepresented cost to store items for 30 days then agreed to pay 1/2 of overcharge and deliver furniture if I paid and signed a release waiver of any current and FUTURE complaints. Once I did so, they opened the truck and had stolen my leather couch, Master bedroom dresser and 2 rugs. They obviously knew this which is why they wanted a release signed. I have hired an attorney and think there should be a class action suit. Driver told me himself that EVERY delivery he has made in 3 months of working for company has had items missing!! They are criminals.

Move size: 3 Bedroom Home Service cost: $4430

Expensive, stressful experience from a terrible moving company with a scam insurance policy. We hired Van Lines of America for a move in September 2021.

Despite getting a detailed quote for us, they arrived unprepared with an undersized truck and insufficient furniture protection to complete their “White glove Treatment” (which we paid an extra $800 for). We received no communications, no updates, and were constantly sent to voicemail when we called. Through multiple truck/warehouse transfers, they lost, damaged, and could not account for multiple pieces of furniture and items (sofa, office chairs, broken china, and missing boxes). After a couple months they randomly delivered the sofa and the piano- damaged; still not accounting for all of the other missing items!

We were charged an extra $850 to a random third party for a destination fee – holding our items hostage at 7pm (a haphazard unloading that extended till 1am). Again, their lack of communication and logistical planning caused confusion because we were not told who the payment should be made out to – causing a last minute Zelle transfer that exceed our bank limit, so we had to do a second emergency Zelle transfer from our son’s account.

We immediately filed our claim and waited the requisite 120 days for their third party settlement company (CSI Insurance(?)) to processes our claim. Only to find out that they will no longer be dealing with it and we have no way of moving forward, as once again, we never get a response from Van Lines of America. We are now pursuing legal action because of the ~$3,000 of damaged and missing items.

Do not trust this unethical company with their scam insurance policy with your furniture.

Move size: 4 Bedroom Home Service cost: $12000

DONOT USE THIS COMPANY!! Beware, everything that is posted on here is accurate 110%-They are a fraud- I will be posting a blog website to garner history on this scam, in order to file a class action lawsuit against both the number of LLC's they have and in their personal capacity. These people MUST be stopped- Been reported to multiple states AG offices. NOT following states COVID protocols either. They also have possible lapsed liability insurance, placing ones property in jeopardy of not being covered WHEN they damaged your much loved and hard worked for property! They are a scam and fraudulent. The drivers are NOT DOT certified. They only have two DOT certified trucks also. Scam Scam Scam and more Scam...They are extortionists, they belong in a court room behind a defendants desk. Their time will come. They double the price then hold your property hostage, awful company and slimy-I tape recorded all of my conversations with them.

Move size: 3 Bedroom Home Service cost: $11319