US Express Relocation

I recently moved from Alabama to Charleston South Carolina. I'd read all the horror stories about movers and even some poor reviews of US Express. However, the reviews couldn't be more wrong. John and his company stand alone in giving attentive and detailed customer service and professional moving services. I received all my belongings without damage and within the time allotted by our contract. During our initial conversations John assured me that his company would do a wonderful job for me. All these assurances were met and exceeded. Moreover they went out of their way to keep their services affordable and very competitive in the current market. Call U.S. Express Relocation and you will receive excellent service and a less stressful move.

Move size: 2 Bedroom Home Service cost: $2680

DO NOT USE THIS SERVICE IF YOU'RE ON A TIME CRUNCH AND IF YOU NEED PEACE OF MIND! My furniture was picked up in GA on 7/8/2019 and I was given a drop off window of 7-10 days in CA. After the 7 day mark, I called in for a status update and John gave me the run around saying to check in closer to the 10 day mark. I call on the 10th day and they reveal to me that my furniture hasn’t even been loaded onto a truck and is still in GA and to expect it the weekend of 7/27/2019! An entire 3 weeks! Double the time that I was promised! I am paying an extra week and a half in storage because they were dishonest. When I confronted them about the lack of professionalism, John “assured” me that he would take care of me. Obviously not. Don’t waste your time and effort and don’t give these people your business.

Move size: 1 Bedroom Home Service cost: $3400

This review may change your mind on Using US Express Relocation. Below are the facts (no emotion, just facts) My summary is that Us Express Relocation is:
1. Not reliable (2 days instead of 1)
2. Incompetent ($8046 wrong in their on-site estimate)
3. Dishonest (never got the $750 discount)

The only positive I can say, is that the actual people picking up the boxes were great. The rest….not so much

1. Incompetent: John and Ben visited my house. John came twice. Original quote $12227.05. After loading the truck on day 1, they increased the quote by $8046. So, although they visited onsite, told me they were experienced in quoting, they were wrong by $8046 (65%). And waited to tell me once the truck was 92% full.

2. Incompetent: they said this would be a 1 day pack. It took two days.

3. Not Reliable. John said they would be there between 8-9. Ben told me 9-12. Actual arrival just before 1pm. ZERO curtesy call about being late. The truck only arrive after 1:30pm
4. Not Reliance: at destination, told they would deliver July 12. Actual July 13.

5. Dishonest. Meritt (apparently CFO) indicated before packing second truck on second day that he would provide $750 discount if volume was 14 CF. He said “I am looking you in the eye. I will take care of you”. Never received discount.

6. Dishonest. John said “we will have to packed even if I have to come pack myself”. Only to find out later, that he was actually driving to the Carolinas. The packing was in Atlanta.

Most annoying aspect. This is my 4th interstate move.. US Express Relocation was the worst moving company expreience. The most annoying aspect, is they kept saying “I know moving can be stressful”. It was only stressful because of US Express Relocation.

If you choose them….good luck….

Move size: 4+ Bedroom Home Service cost: $20046

After speaking to several moving companies and getting prices on my move to Los Angeles California. I selected US Express relocation mainly because of the thoroughness of the sales reps at the company. They were completely transparent with me and told me everything about the move and how my prices were subject to change if I didn't do what was required of me. They allowed me to update my inventory list numerous times and talked me through the packing responsibilities which were required of me. I received nothing but honesty from John and his staff. The move turned out to be a overwhelming success and I would definitely use US Express relocation for any moves that I have in the future.

Move size: 2 Bedroom Home Service cost: $4500

Us Express Relocation charged me extra fees on delivery and pick up of my items which were not previously discussed. On 6/10/19 I agreed to work with US Express relocation to facilitate my move from Nashville,TN to Lewisville, TX under job number A627395 for 1600. This 1600 included a stair fee and elevator fee which were discussed previously by John the sales manager that handled my order. On 6/19/19 my items were picked up from my residence by US Express Relocation. Upon entry to my home, I was told that I would be charged a $75 warehouse fee. The driver even said it was a hidden fee that could be found in the back of the contract. He pointed it out. On 7/2/19 my items were to be delivered to my new residence. The movers then told me that I have to pay $150 for an additional stair fee to the $75 that I already paid. I told them at booking that my apartment was on the 3rd floor with stairs and was advised to pay the $75 fee just in case. I obliged. Then I called the manager at US Express Relocations, John, and he told me that I get one stair flight free, I paid $75 for another and would have to pay $150 more because I'm on the third floor. I explained that he did not discuss this with me and that I would be reporting this practice to the BBB and he hung up in my face.

Move size: Studio Service cost: $1825

I hired US Express relocation to move me to Plano Texas. This was a last-minute move due to a employment relocation. John was very helpful in talking me through the relocation process. the movers showed on time and works very diligently and got the job done efficiently and quickly. The price ended up being about 10% more than quoted because I didn't have time to finish my packing and the guys gladly help me out with the packing. I would definitely use this company if I ever relocate again.

Move size: 3 Bedroom Home Service cost: $3250

I hate to write reviews, and it’s very rare that I do in fact; however, I’ve been waiting on my furniture since August 10th when I moved out of Atlanta, GA to New Jersey. I had an agreement that I would ONLY be able to receive my stuff on the weekend due to my work schedule at the time. US Express asked if they could deliver my stuff to New Jersey the following Wednesday after they were ‘completing a job in Virginia’, I subsequently responded saying that I can only do Saturday/Sunday and they mentioned that it will be unlikely because they were doing a job in Vermont during that time. A few weeks had gone by and I still hadn’t heard from US Express, so I decided to call them and ask if I can change my address to my apartment in New York (this was August 29th) since the only reason I wanted my stuff delivered to New Jersey was so that it can be held in storage until moving into my apartment on September 1st. After calling one of the “delivery guys” named Sean, he said that he was busy and would return my call afterwards. It was Tuesday September 3rd and I hadn’t heard from him since Thursday August 29th, and I’ve been getting the complete run around. Currently my valuables (e.g., clothing, bed set, books, etc.) are being held hostage – they wanted to charge me an additional $800 to change my address from Millburn, NJ to my place in Manhattan (roughly 35 mins away) to cover storage, which is absolutely baffling as they were the one’s who couldn’t deliver my stuff due to their schedule. The unprofessionalism I’ve experienced using their service has been absolutely egregious and I wouldn’t recommend this place to my worst enemy. They’ve had my stuff since August 10th and I’m currently sleeping on the floor because I have no furniture nor any other belongings. I asked Jessica, one of the workers who answered over the phone, to email me the paperwork and receipt that I had signed on August 10th, and she mentioned that she doesn’t have it and that she would reach out the delivery guys who packed my stuff since they have it, which is another sign that this place operates with an unmatched level of disorganization and unprofessionalism. Lastly, they wanted a $200 deposit the form of a credit card payment, the first half of the payment in cash, or a 10% extra fee for using credit (obviously this disincentives one to pay with card), and the last half could ONLY be paid in cash once the delivery is completed (huge red flag!!).

Update: I received my stuff after paying the balance on the receipt following at 2 hours of arguing with the delivery guy. There’s no way I was paying an additional arbitrarily determined amount of $800 on top of my ~$600 balance. I received my belongings and they had broken my bed frame (the wood was split) and my dresser mirror was shattered! You get what you pay for, the reviews don’t like. I wish I would’ve looked before they contacted me like sharks after I did a moving quote online.

Move size: Studio Service cost: $1400

Moved from Phoenix, Arizona to Atlanta,Ga

We had spoken and researched the ones we considered..but this was a big decision for us and what we aere reading didn't at all describe them at all..nearly all but demanded we sign on now (one time offer type) or quote would be more. We were moving to take cal of my husband mother and this is what they do? Then I get a call from John and after speaking to him I knew we had found the needle in the haystack of movers. He didn't pressure me and listening to our situation actually saved us almost $900..he even gave me his personal number in case I had any questions. During the actual move Ben kept us up to date the whole way..came on the day promised..and the 3 gentleman who unloaded the truck were very professional. when everything finished and I was told my balance..it was even LOWER. they adjusted for the items I didn't bring after all. John, Ben and his team have been a blessing in our lives and made a tough time bearable..Thank You US Express!

Move size: 2 Bedroom Home Service cost: $2281

We had many moving companies to consider but after speaking with John we new this was the company we were looking for. He made himself available anytime we had a question..even at 11pm on one occasion! When we arrived at our new home in Portland we called Ben to check on the progress of our belongings and he assured us they would be there that day..and not even an hour later the movers arrived and in great spirits and set up our furniture just where we asked. They were all very pleasant and made a big transition so much easier.

Move size: 3 Bedroom Home Service cost: $8500

I abruptly had to move from Manhattan back to Atlanta..the team from US Express made what was very stressful into a positive experience. John from the begining was so helpful..answered all my questions and helped me save $..he even gave me his cell number incase I needed!! Ben kept me up to date on my belongings and even got them there a day earlier so I wouldn't have to wait! The movers themselves where very professional, everything arived perfect condition and they even set it up for me! This team really made this experience positive! Thanks Ben and John!!

Move size: 2 Bedroom Home Service cost: $7600

I used US Express for my move from Atlanta to Durham. They were easily the least expensive of the options that I explored for my move. I found everyone that I interacted with at the company, with the exception of Ben, to be pleasant and accommodating. The contract appears to favor the company over the customer, and I was a little annoyed to have ~$200 added to the cost of my move on the day of the move. The increase in price was legally permissible, but personally annoying. I also disliked not having the option to pay via a personal check. Their options are credit card (but only for part of the cost), Zelle (but only up to $500) cash and cashier’s check. In the middle of a pandemic, I personally would’ve appreciated not having to visit a bank or the post office, but again just annoying and not unfair. Because I didn’t feel comfortable driving my stuff via a UHaul to my destination, I thought that US Express was a fine option at this price point; however, if you would feel comfortable driving a UHaul, I think that would be the better choice.

Move size: 1 Bedroom Home Service cost: $1800

**BEWARE LONG BUT DETAILED RANT** I would read before paying your 200$ deposit

This company is a CON STRAIGHT TRASH! I spoke with [NAME EDIT] & he told me my move would be 1200$ plus tax. I was moving from a different state & my apartment wasn’t going to be ready for 2 months. So I called & told them. Checked on storage rates in my area roughly 60-75$ I called spoke to [NAME EDIT] again & he was so “understanding” & said there storage was free for 30 days, 100$ per month PLUS they would still move my items. So hey I said that’s a good deal! Don’t have to rent a truck find someone to help! Well moving day they was 3 HOURS LATE! Then an EXTRA 200$ in fees [NAME EDIT] FAILED to mention. Shame on me I should’ve read the contract FULLY! Left about 8pm @ night! After the first 30 days that’s when I met [EDIT] [NAME EDIT]! He is the worst, once they get your items they DO NOT CARE how they speak to you. He is degrading towards woman & will speak to you any kind of way! Once spoken to been I found out the storage was actually 225$ an EXTRA 125$ when I could have got a storage unit for 60-75 monthly. First month of paying he stated he would “honor” my 100$ price BUT had to add prorated charges for 3 days totaling 75$ sounds bogus right? Next month comes it doesn’t settle with me that I have to pay 225$ I call back & speak to my buddy [NAME EDIT] & says “yes it’s 100$ let me call & tell Ben” next day Ben calls & says “idc what John told you tell John to pay the difference if not pay or I throw your stuff out” Oh he LOVES throwing that around about how he wants to THROW OUT your belongings if you challenge what he says. Moving DAY! Extremely happy to finally get away from this crooked ass company. Guy comes to drop off my stuff, give him the remaining payment & he says it’s a extra 75$ for steps. I said yes the contract says 12 you guys will really charge me for 2 extra steps? After the guy being such a COMPLETE RUDE [EDIT] he decides to ATTEMPT to shove his long [EDIT] big [EDIT] finger IN MY FACE! Thank god for quick reflexes. At this moment I’m calling the police because I feel UNSAFE with 2 BIG MEN & me. He gets upset that I called the police and SETS my stuff outside on the ground! Long rant. But this company is [EDIT} NASTY RUDE AND EXPENSIVE! Rant over.

Move size: 1 Bedroom Home Service cost: $1400

These guys were very good, arrived on time at our home in Georgia, loaded their truck, and except for forgetting 4 or 5 boxes which I blame myself for not doing a careful room by room check? hit the road for North Carolina in less than 5 hours. They arrived at our new home at 10am the next morning, carried my things in, assembled beds and were done in 3 hours. Easy Peasy, at a good price too. Everything good, nothing broken, only missing items were the ones I should have accounted for. Job well done!

Move size: 3 Bedroom Home Service cost: $2600

Just as the last reviewer Phillip Derby wrote I was given a quote of $1075 for my move. When the team got there (6 hours later than Ben the owner said they would be there) they began packing my stuff and told me I would owe an additional $300 because my stuff required another 100cf. I told them that there was no more in my shipment than what I identified and to John. They acknowledged that I did not have more than what was on the inventory list and that it was because my furniture was "bulky". In attempting to negotiate with me one of the employees said he was just trying to accommodate me and make money at the same time. I told him that I find it awfully strange that John originally quoted me $1300 and I turned it down immediately as I had 2 other options that were less. John then says to me that he wanted to get his guys work and he would work with me. He sent me a binding quote of $1075. Now I understand it is just a quote but I find it strange that when the men loaded my stuff it somehow jumped to the original price I rejected. John took my credit card and charged a $300 deposit and told me I would owe $385 when they picked it up and then the remaining $385 when they dropped it off to me. When the gentleman went to take the $385 payment that was due they then told me there would be a 5% charge because I was using a credit card. I told them AT NO TIME DID JOHN TELL ME THAT. He indicated that I could pay with Credit Card, Debit Card or Cash. AT NO POINT DID HE SAY THERE WAS A 5% charge for a Credit or Debit Card. John acknowledged that he did not mention that but told me that it was on the document that I electronically signed. Now I went through my emails and I did not have a copy of that agreement. All that I had was the binding quote that DID NOT notate that 5% anywhere. I then asked John why I wasn't charged the 5% on the deposit and he said to me that the 5% isn't charged on the deposit. Which made no sense to me because it was literally the same credit card they were going to charge the $385 on. I was then told, by the Employee packing my things, that my delivery would be today, Monday April 27th by 9AM. They mentioned they were going to Ocala and would deliver my things first. Fast forward to today AND NOTHING. NO DELIVERY AT 9AM nor was I notified that it would not come today. I got a call at 9:11AM from the Employee that told me it would be delivered today at 9AM and he asked for someone named Jennifer..MY NAME IS NOT JENNIFER. I then get an email from the Owner Ben asking for me to sign something saying that I owe $624 dollars. I told Ben my Balance was not $624 but $589.75 to which he responded the $34.25 was the 5% for the credit card use. I told him I was not using my credit or debit card for the final payment. He stopped responding. I called the office and was told that the 5% was for the credit card use. I then explained that 5% of $385 was $19 which I would be willing to pay to which the rep responded the $34.25 was for the $685 I had paid already. I told her JOHN, THE OTHER OWNER, SPECIFICALLY SAID TO ME THAT THEY DON'T CHARGE THE 5% ON THE DEPOSIT. She tried to say it was in the document I e-signed. I said well he took my payment before I e-signed anything and VERBALLY TOLD ME THE CHARGE WOULD NOT APPLY. I still have not been contacted about my shipment. She told me the person who said I would get it today didn't have the authority to tell me that because he does not schedule deliveries. To make things worse I SPECIFICALLY told them that each employee HAD to wear a mask as both my son and I have compromised immune systems and they showed up with NO PPE WHATSOEVER. Now they are holding my things hostage. I have begun the process of filing a formal complaint and will have my lawyer contact them to begin filing a formal lawsuit if this is not resolved within 24 hours. This is literally THE WORST moving company I have ever worked with. And to take advantage of people in the midst of a pandemic is simply disgusting!!

Move size: 1 Bedroom Home Service cost: $1191

BEWARE!! GOOGLE reviews are not correct, this company (US EXPRESS RELOCATION) deserves to be sued and should be stopped from running!! They are SCAMMERS!! USE CUSS WORDS!! TRAUMATIZE YOU!! I am amazed this SCAMMING BUSINESS is still running (SCAMMERS: BEN (Owner), John, ANTONY, MERRIT). Please read reviews on Facebook, Yelp, movingfeedback and other portals and DO NOT IGNORE the BAD reviews they are TRUE!! I wish I had done the same before dealing with this nightmare! DELAYED DELIVERY, NEVER RESPOND AFTER THE PAYMENT IS MADE, HANG UP ON YOU, INCREASE PAYMENT AFTER SIGNING THE DOCUMENT.

I have filed a complaint against these frauds on FTC (Federal Trade Commission) https://www.ftc.gov/ and would request everyone to do the same.

SAVE YOUR TIME, MONEY AND PATIENCE AND RUN AWAY FROM THESE SCAMMERS!!

Move size: 1 Bedroom Home Service cost: $1800

Two complaints over moving a sofa bed from NC to NJ.

First overcharging. Until I received delivery notification email, the price to move and deliver sofa bed was $827.41. In that email the price was increased by $150 or about 20%. When I challenged this in a phone call with the home office, I was told the increase was due to the Coronavirus increasing the mover's costs. I responded that I told the mover when booking the shipment was not time sensitive, cost was important to me, and, therefore, the sofa bed should not have been picked up if there were increased costs. Mover responding by reducing the increase to $75. Having no choice since the sofa bed was on the mover's truck in New Jersey, I agreed.

Second complaint is the substantial damage done to walls when delivering the sofa bed. Mover did not collect the additional $75 apparently because of damage it caused. My repair estimate is for $1100. Mover ultimately offered $75.

Move size: Partial Move Service cost: $827

When I knew I was moving from Nashville to Philly, I submitted quotes to multiple movers. John called me and offered me a great price compared to other movers in the area. Most were north of $2500 some even well over $4000. At first I was a little intimidated by some of these reviews posted below (some had not kind things to say) but I was extremely specific about all my items size and even included pictures. John assured me that the price would not change based on the information I gave him, only if I included last minute items. My move was quoted at $1235 and it was $1300 in the end, so John was right on the money.

I booked a few weeks in advance for my move for end of September. It was a very small move, that was taken over by Ben. Ben was extremely kind and patient knowing how nervous I was - I had movers show up and carefully package up all my items and once I arrived to my new apartment they were delivered beautifully with nothing broken or missing. I highly recommend using US Express Relocation, for me they were incredibly honest and everything was better than I could have expected.

Move size: Studio Service cost: $1300