US Express Relocation

I moved to Las Vegas, NV. from Atlanta Georgia. I've moved a few times throughout my life and every time It's a stressful experience. One thing is for sure US Express Relocation helped take a large portion of that stress and worry away. The sales staff, John & his team did an excellent job helping me coordinate every step of my move; they were professional and accommodating through the entire process. They gave me a very fair rate, all of my boxes and furniture arrived safe and sound! Five stars to these guys- great job!! Thank you!

Service cost: $4450

THIS IS NOT A PAID REVIEW!! This company legitimately exceeded my expectations. John was very helpful in setting up my quote over the phone. As expected, Ben called two days prior to let me know the exact date of arrival. The crew showed up within the two hour window that was given. The three movers were thorough and made sure everything was wrapped and packaged perfectly. I was under the impression that the truck could take several days to make it to my final destination but they arrived before I did! They had to wait a day for me. The crew on the unloading end was just as professional and finished unloading very quickly. Nothing was damaged and nothing was missing. My only recommendation would be to have US Express come out to physically view your stuff before the move to get an accurate cubic feet count. Because we did it over the phone, the cubic feet estimate was off and I ended up having to pay for 100 more cubic feet. It was not a huge problem, but it would have been nice to know the exact price up front. But all in all, a VERY POSITIVE EXPERIENCE! Well Done, US Express!

Service cost: $1931

First John tells me that he is already going to Oregon and can give me a discount. That was the first two lies. They picked up my belongings on time but that was the only thing they did as promised. John did not explain to me how he was pricing the move and I was stupid not to ask. There was no way he was able to weigh my things before quoting me. But after they picked up my things I was told I had gone over the weight and was charged $200 more. When I got my things I found out why. They had taken things that did not belong to me, were not on my list, and sent them. On the day things were to arrive they did not. No phone call or explanation. When I called to see what was up I was yelled at by John and Ben. They have quite a scam going. The one you call is never in office and has to talk to the other and give a call back. They never call back. I had to call them back and got lectures, was talked over and finally threatened. Their tactic is to talk over you and not allow any response or questions. John became angry when I wanted answers and actually told me they were going to hold my things for two months. I hung up on him so he texted me more threats. Well John, I work long hours too, but I don't spend them trying to cheat people as you do. Four times I took off work to wait on my things only to never have them show up. I finally got most of my things. I hope the movers are enjoying the rest of my belongings. While standing beside me I actually heard one of them say that they were supposed to go south to deliver but were going to make him wait two more days. They thought this was very funny. He also said he forgot his license and his partner had to purchase his marijuana for him (in Oregon). I have never seen such bad truck driving. They could not back up and had to have help. This was a horrible experience for me. I would never refer these people to anyone. They stole from me, caused me concern and worry, harassed me and were so very rude and condescending. DO NOT HIRE THESE PEOPLE! Will be the worst mistake of your life.

Move size: 2 Bedroom Home Service cost: $1800

Michael, Joseph, and Polo were fast, very careful, and fun. Having used other movers in the past we expected some accidental damage or nicks. Nothing lost, nothing damaged! And our stuff was in a warehouse for a month!

Advise-if you do estimate over phone, over-estimate your boxes or pack before you call. We had no idea we had so much stuff so when we were done packing our cubic footage was alot more than we estimated. Your final cost will be based on that cubic footage. Also be clear with how far the movers have to go to access your things. More than 75 feet? Stairs? Tell them during your estimate.

They were still the best price AND most importantly to us - GREAT packers and NO loss or damage.

Move size: 1 Bedroom Home Service cost: $2850

My husband was transferred to Texas from Georgia and we had gotten a few quotes. We decided on this company and Ben was the reason. I was not easy, I had read reviews and required an open line of communication and he provided that. Not only did they do a great job but they arrived 2 days ahead of schedule. They wrapped all my furniture well and were efficient and knowledgeable in their jobs. The men who loaded the truck were kind and understanding of my demands of ensuring the quoted price was what I received. The only overage was by choice to pack small items into larger wardrobe boxes to ensure an easier move. The boxes were well worth the extra price. The delivery truck , which was a semi was unable to get get down our country driveway so there was an additional fee, however it was in my opinion was worth it. The men who came had a long walk with a LOT of items and were gracious and did not complain. I felt they worked very hard and I bought them lunch and felt like they deserved more. It was not an easy move, but they got it done with very few casualties, and the few items broken were not on them but on my packing skills. I believe they went above and beyond, even comforting me when I found a box of my late mothers clothes and started sobbing. They were comforting and ensured that her bench and items were packed extra well. I was very happy with all the gentlemen that helped us move. I am very grateful for the work they did and how well they loaded and unloaded and made sure they did their best, that is all anyone can ask. I would use them again in a minute.

Service cost: $3600

I appreciated the fact that although we were just a few days from our move date, I was able to take a few items off of our move list and add one different item. The staff worked with me and stressed that it was my move and my satisfaction came first. Also, the men who did the moving, were polite and respectful and very careful with our belongings. Not only did they wrap things that needed protection, but they looked out to avoid banging into doors and surroundings. They were very aware of being efficient BUT quick; there was no time wasted. I would highly recommend US EXPRESS RELOCATION.

Move size: 3 Bedroom Home Service cost: $2415

I recently accepted a job offer in another state and wanted to start my new job as soon as possible, therefore, I only had a couple of weeks to pack and move. I contacted several moving companies, but decided to use US Express because the quoted price was competitive with the other companies and they could do it the quickest. The guys that moved me were polite and on time. The only issue I had was that one of my mirrors was broken during the move. I expressed my dissatisfaction to John and he deducted the cost of the mirror from my final bill.

Move size: 1 Bedroom Home Service cost: $1850

I will never use this company again!! US Express Relocation provided us with poor moving services. I went with them due to their low competitive pricing. And I didn’t feel hassled at the time of booking with John. When it came to confirming the pick up time no one would return my calls. I was originally quoted $1600 for moving services from AL to TX. When they showed up I was given a “new quote” with all of these hidden fees that increase the price to over $2300. I was told that they would deliver my mother’s things by the day I requested which was a lie. When I asked the driver (Merick)why it was being delivered early, he told me that they have another customers furniture behind my mother’s things that had to be delivered on time. When her items arrived several items were damaged. Wine glasses were broken along with improper assembly of her sofa and her bookcase was positioned upside down with dents on it. This is not my first rodeo with a moving company and I would say this was the worse experience I’ve ever had. My mother doesn’t have much, but what she does have was damaged with this move.

Move size: 1 Bedroom Home Service cost: $2300

Made arrangements and received quote from John a few weeks before needing to have my belongings moved out of my storage unit in New Orleans to my new apartment in Atlanta. Items included a few pieces of furnture but mostly boxes and bags packed with smaller items. Found a few new knicks on a couple of the furniture pieces but honestly less wear and tear than I’ve ever ended up seeing after the previous moves I’ve made that were much shorter distances. A couple of boxes looked like they had torn apart during the process and were re-taped but haven’t come across anything missing or broken. Everything showed up within a few hours of ETA I was given so it was a reasonable time frame when factoring in the potential traffic delays that would be expected using interstate routes. This was my first time using a moving service and overall, I had a good experience using US express for my move.

Move size: 1 Bedroom Home Service cost: $1950