US Express Relocation

This is the worst moving company ever! I hired them to move me from South Carolina to Seattle and it was the worst experience. They were a week late picking my stuff up 8/23 and delivered my stuff a month after my projected delivery date 9/22. Not once did they call to update me on the status of my move, I had to call them multiple times. Most of the time they wouldn't answer but when Ben did answer he was a complete a**hole. To top it off, they lost 2 huge canvas paintings and damaged some of my things. I'm not even going to file a claim because I'm sure it won't work out in my favor. Pay a little more and hire a professional not these idiots.
Don't be fooled by the fake 5 star reviews. The negative reviews are spot on!

Service cost: $1500

I hired US express relocation in Aug from SC to Atlanta. They lured with a cheap quote and false promises and took the $200 deposit immediately and rescheduled my move to a day later (sunday) because of their truck route. I had only sunday to move out and start a new job in Atlanta with my current lease ending the same day. The actual drama now starts.. I confirmed the day before move out if everything is confirmed and John the consultant said everything is as per schedule at 9 am. I called john next day at 9 am and he asks me if I can reschedule and truck is under repair and wont be able to pick up until tuesday. He hung up saying he need to make phone calls to check other trucks availability and gradually stopped attending my calls. he gave his dispatch guy number and he was so rude and asked me not to bother John with Phone calls. They did not even bother to call and tell me they won't be able to pick up on the scheduled day until I reached out to them. I somehow managed myself with some guys from Craigslist to move out that day. Next day I called John for my deposit and he said he will process but did not see them for weeks. After some repeated calls he warned me one day If I call him again he will cancel the deposit. Couple months later I got hold of another dispatch guy and he was kind enough to look into my case and returned back my deposit.

Service cost: $1080

This company has been nothing but a real thorn in my side with my move from Atlanta, GA to New York, NY. They had given me a great quote, but then more then tripled the price when the move was initially completed, and only after a full on shouting match did they reduce the price a little bit. they also festroyed a good deal of items from my move, as well as, did not deliver additional items. I then filed a claim against them and was rewarded a claim amount, which I have still not been ale to collect from the company. This company has not returned the over 6 messages I have left regarding the status of my claim check. STAY AWAT from this company at all costs, as they are a total rip off. Ben the owner of Social Moving Group is a complete scammer!!

Service cost: $3200

I moved with U S Express Relocations, and some of my valuable furniture was misplaced, and I called back immediately to let them know. And they responded "Got it". So I waited a few days thinking they were going to deliver them to me while In route through my area. I called back in a few days, they said "File a claim!". We will check lost and found. I guess they forgot or it would be cheaper for them to pay me .60 per pound than to transport my furniture to me. At the end of the day they made no effort to retrieve my items and get them to me. We even went to their lost and found in Atlanta to identify my furniture since it had been less than 2 weeks, and what was found was a storage unit full of lost customer items just never attempted to be delivered and we weren't allowed to look inside too closely. I guess US Express Movers is OK if they don't lose or damage any of your expensive items. "That is if those reviews you see are accurate." How could my move of 2 bedrooms from Birmingham, Alabama to Forth Worth, Texas cost $4600 and a move from GA to OH cost $2600, move from MD to GA cost $1718, move from GA to CA cost $1396 and a move from GA to TX cost $1105, if those are legitimate 5 STAR comments??

I WILL NEVER USE THEM AGAIN!!

Is your furniture .60 per pound?? Read the fine print about .60 per pound before you sign.

At this point I still want my furniture back, I don't want .60 per pound!
It's been only 2 weeks. It should not be that difficult.

I don't know if they sell, give it away to employees or just throw it away.

Service cost: $4600

I moved from Nashville North Carolina to oak harbor Washington. My stuff left July 26. It's now September first and still don't have my stuff. The dispatcher was rude. He told me to f**. You haven't got anywhere with trying to talk to the owner or an info on my stuff. Everyone there is rude, have no customer service skill at all besides John who's in charge of estimates. But it's been over a month and they still expect full amount bill. This company is terrible. No one use them. They also like to lose stuff, as I have seen in other reviews they don't care if the customer isn't happy or rant over. Seriously if you want a good moving company don't use them. They also told me why it's taking so long is I'm going to no mans land, so dumb.

Service cost: $1525

I moved from Auburn alabama to Pittsburgh PA. Day one July 18th the movers showed up late. When asked if I was ready to recieve my things and I said yes on July 21st, they still didn't deliever my things. When called them they said oh it most likely will be delievered on Sat July 23rd. No delievery no call. Call them Sat night, oh we are now just leaving. What?? Get my things finally on July 28th, they left my bed in west virgina in storage. When called my dispatched he was very rude as if it is my fault. Luckliy I got my bed. My boxes were all torn up fragile boxes were ruined not handled with care. Things were dirty with black stuff that had to cleaned off. Then they lost some of my things, legs to tables, I don't have a table because it has no legs.They have been giving me the run around to file a claim. Dispatch never listen they tell you what they think you want to here. I used Social Moving Group
Norcross Ga. Save yourself the head ache.

Service cost: $2379

I used US Express Relocation to move from Thaxton Va to Little Rock Arkansas. I contacted them on short notice and they went out of their way to help. I was very nervous about using a moving company but after talking to John I decided to use US Express Relocation and I am glad I did. I had no problems during the move and my items safely arrive and on time. I paid a very fair price for the move and I am very happy with services I received. I highly recommended this company.

Service cost: $1535

Helpful service from the first phone call to paying the final bill. Office staff did a very good job at explaining what they could do for me. My service was everything that they told me it would be. Moving team was on time, very friendly, and put myself and family
members at ease on a stressful day for me. I would definitely recommend this company to my family and friends and would use them again in the future. I would rate my service as First class all the way.

Service cost: $1435

I thought I really got a good deal compared to other moving companies. I read the reviews, some were bad but some were good. But after using US express relocation, I think all the 5 stars reviews were fake. I think they were trying to bring up their rating by posting fake positive reviews to lure more customers.

This is my story.
I moved from Birmingham, AL to Oklahoma City. They were scheduled to pick up my stuff on August 13, 2016. I didn't get a phone call from them updating me on what time they would arrive. I waited until the day before and they still didn't call me so I called them and was told that they were going to arrive around 12:00pm. I never got a phone call in the morning so I had to call them again asking for an update. Again, they told me they were going to be late they were going to be late and would arrive at 4:00pm. I feared this was going to be recurrence and I was right. They kept pushing the pick-up time back until they said they wouldn't arrive until the next morning (Aug 14), not really giving me a reason why they were late. Meanwhile, I lost $100 on a hotel I reserved and could have cancelled but I foolishly believed their promises and went past the cancel time limit. I put my desired delivery date as August 17. They did NOT come until September 12. After my desired date passed, I called them a few times a week asking for an update as I never once received a phone call form them. Most of the time, they wouldn't pick up my phone call so I had to call them multiple times. Every time I called, they would give me attitude giving me excuses and saying they are trying their best. They finally arrived with my stuff almost a month after the pick up ate and luckily I did not lose anything but some of my stuff was damaged. Even though you get a super good deal, don't fall for it. Don't just think about money like I did, do some research about the quality of their service as well!!

Service cost: $1100

These guys were great!
They wrapped everything with care and attention at my mother's house in Georgia. She said the men who helped on that end were charming and kind, she also said she told them stories about the items they were moving, so they must have also been patient as well!
They called and let me know when they would arrive and they arrived exactly when they said they would.
Everything arrived in Massachusetts in perfect condition!
The movers were courteous, polite and engaged in their work.
They took special care to make sure my cat did not escape also, which I really appreciated.
They even carried a heavy desk upstairs for me!

I am beyond pleased with US Express Relocation!
I've hired other movers before who were not nearly as efficient and cheerful and these gentlemen were!
Five stars for US Express!!

Move size: Partial Move Service cost: $1052

They arrived too early and when asked to come back at the time they originally said they would arrive one of the owners, who came to the door, decided to have attitude about it.

When my husband called the owner(John) who was not present to tell him what happened( who had been his main point if contact) he hung up on my husband.

Apparently there are communication issues between the owners because they thought two different things about the same move.

We cancelled the move with them because who wants to entrust their items to people who can't even keep a schedule straight and instead of owning their mistake are rude about it.(and yes I'll admit once the co owner at the door was snarky I was snarky right back).

Move size: 4 Bedroom Home Service cost: $2000

If you read my first review, please know that I was told I would not be charged the "cost of tape" if I wrote a review right then. And at the time, everything was fine.
HOWEVER, upon the delivery of my items, I realized that I was missing at least one bin, the most important that I had. This bin contained letter, cards, paintings, and other keepsakes from my recently deceased grandparents, among sever other items I help near and dear to my heart. The contents of this bin can NEVER be replaced with any amount of time or money. I am beyond devastated. Additionally, I was charged significantly more than I was originally quoted and several other items were damaged or destroyed (including: my piano, bed frame, and mirror).
When I brought this up to the moving company they were exceptionally unhelpful. And are now not answering my calls.
Losing your things is never easy, but someone else, whose only job is to deliver your things safely to you, losing your priceless and irreplaceable things is devastating.

Move size: 1 Bedroom Home Service cost: $3000

The last time I moved I told myself from there on out I would just pay someone if I ever had to do it again. A new job opportunity required me to relocate from Eastman,GA almost 300 miles away to Charlotte, NC. A friend referred me to US Express Relocation. John who is the sales manager, helped me move my 2 bedroom for an outstanding price. These guys made you feel as if they were moving there own personal items because everything was done in a careful professional manner. As this was my first time using a service like , I loved how they took the time to show me everything they did and didn't mind answering all 500 questions I asked. I would definitely recommend anyone to these guys. Just give John a call and he will take care of you like family.

Move size: 2 Bedroom Home Service cost: $2400

The company said they would send 6 guys to my home and move all my stuff from one home to the other home in one day with two trucks. When moving day came they arrived at late in the evening and only 4 guys came and one of the two trucks had someone else's stuff on it. They took three days to do what they did and didn't get all my stuff causing my wife (I was in Alaska for work so she was forced to handle all this with our 4 boys by herself) to have to rent a uhaul to finish the job. The moving guys caused damage to both the home we exited and the brand new home we moved into. They damaged the hardwood floors, put holes in the walls, stuffed the walls, broke light fixtures, chipped baseboards, broke some of our things and we are missing items. This is the worst move I have ever had even after 22 years of military service none of my moves were ever this bad.

Move size: 4+ Bedroom Home Service cost: $4800

Using US Express Relocation for our move was a great experience for us. Ben did onsite visit and gave us an estimate that never changed the price. The pickup crew arrived right on time on the moving day, worked very efficiently, and completed the job in the time we expected. The guys were professional, experienced, clean and nice. Everything was treated with care.
Thank you, US Express Relocation, for your excellent work, and for delivering our belongings on time and in a great condition. We would definitely recommend to anyone.

Move size: Partial Move Service cost: $1000