United Relocation LLC

AWFUL. Do NOT go through this company. I would give a negative star if I could. They fail to disclose that they are only a broker & do not actually provide any moving services. They are sales people & will promise you the world to get your business then are MIA the second you pay them. There is literally NO concern for their customers once you pay them their split. They will send you the contract to e-sign while on the phone & make you pay before having a full chance to read the small print & will tell you they will be prompt, no hidden fees, they will be your only point of contact, "this is my personal cell" etc. This was the whole reason I went w/ them because they sounded honest & like they genuinely cared but I found out the TOTAL opposite-these people are CROOKS & I don’t know how they can sleep at night. I was never informed they aren't the actual movers so I was shocked when another company showed up at my door w/ a totally different name & informed of SEVERAL additional charges. Also, I was told the move could be completed in 1-2 days due to the short distance of the move(6 hrs), however this new company stated 3-14 days, which really means 21 days because apparently that is what they are allowed by law even though they claim 3-14 days & even state on their contract. Oh & this does not include weekends, they count standard business days even though they supposedly conduct business on weekends as a "courtesy" to their customers however, do not answer the phone or actually deliver nor count that towards the 3-14 or excuse me-21 days for delivery? So you are looking at a solid month for delivery. They have no care in the world for their customers even if it is causing them a hardship. An additional $350 charge TWICE for a shuttle truck if you are moving from one apartment complex to another because their 18-wheel truck does not fit, even if your belongings only take up a THIRD of the SHUTTLE truck & you do not require the large truck. They charge for every ft they have to carry items over 75 ft when hello-how would anyone know that when moving to a new apartment complex in a new state & have not been assigned their unit until move-in day? They also charge extra if you live on any floor other than the 1st. They make it seem like the move will be timely because they give you an early pickup date, however they fail to disclose is that the ACTUAL moving company tries to pack multiple moves together which results in them packing up your stuff to take it to a storage facility in the city you're moving from until they get multiple other moves to fill their truck. Additionally, they showed up 2 days earlier than promised so I was not prepared & was w/o a bed, TV, furniture, clothes, dishes etc. for a few days all for them to put my stuff in storage in the city I was moving from & take a month to even pack the truck to drive to the city I was moving to (which mind you was only 6 hrs away). When I called Brandon (who gave me his "personal" cell & even texted me after the initial call) I received a voicemail for a Chase at that number & the other person I spoke with-Cameron who only called to up the initial estimate was also MIA & even rejected my calls as they stopped ringing & went straight to voicemail after the 1st call. When I threatened to report them to the BBB “Brandon” or Chase sent me a generic “OMG I am looking into this right away!” then I NEVER heard back from him even after 3 additional emails were sent & multiple calls. Additionally, the company that finally delivered my stuff was a totally different company based out of L.A. so in total, there are 3 companies involved AKA getting a split of the profits which probably explains all the additional expenses. Oh & when the stuff was FINALLY delivered, there were several broken dishes. Some lessons are learned the hard way-I recommend either selling your stuff & starting new or disassembling your own furniture & renting a U-HAUL if this is standard for moving companies.

Move size: 1 Bedroom Home Service cost: $1392

Everyone BEWARE. The only reason this company has anything more than 1 star is because they created fake accounts and gave themselves 5 stars. Every single REAL customer has ranked them as a 1 star. And that is only because the system doesn't allow us to give them ZERO STARS.

They are LIARS. They failed to inform my family that they were not in fact the movers, but instead that they are a broker and they contract out to other movers. They moving company they chose to contract with what happened to be some fraudulent company that ended up stealing my money and breaking my furniture. Two peas in a pod I guess.

After my horrific move (which is the moving company's fault, not United), United refused to compensate me for damage and insisted that there was no recourse for me. The moving company charged me over $7,000 dollars--which included several over-charging incidents. For example, they stated that my inventory was DOUBLE the actual size. I measured the truck myself and compared it to the moving sheet. They also charged me for a long-haul (meaning the movers had to walk a long way to get to the truck), when the truth was that the truck was parked in my driveway. I have picture proof.

After my move, I reached out to United Relocation for help. They didn't answer my phone calls, they said they couldn't do anything, and that I was lying about the movers. They also said they have no liability since the contract was not with them. THEY PUT ME IN CONTACT WITH THE MOVERS?!?!

I am in the process of working on a lawsuit against them. I have already contacted the Attorney General in the state I moved from and the state I moved to. They will get what's coming to them.

Move size: 3 Bedroom Home Service cost: $7600

It is currently 9/25/18. I moved July 20th. Movers showed up 3 days late. Half of my furniture was not delivered. Every phone call gets punted to someone else. Messages to call back are not answered. I was told to file an inventory of my missing items with the company that United brokered my move to, that company told me to file with United.
End result : No one knows anything, no one has any answers, and I filed a complaint with the better business bureau ( who has also not been able to get a hold of anyone).

Move size: 1 Bedroom Home Service cost: $3700

DISGUSTING SERVICE! I've never dealt with such [EDIT]. It is THREE days before my move across country, and I happen to call th today after days of trying to reach my Sales Rep DYLAN who disappeared after charging my deposit. During my call today I receive some news stating "we updated your quote because it turns out it's an area you are moving to we need to charge more". My price went up $400+. This is weeks after I received my quote from them based on ADDRESSES THEY ALREADY KNEW, and this is simply a scam!! Was this something that they were going to tell me the day of the move ??.. disgusting. They changed the price last minute. And when speaking to a supervisor.. she played victim the entire time stating that I was being "really rude" and she couldn't assist me. WHAT THE F DO YOU EXPECT ?? Ghetto service. Save yourself some trouble.

Move size: 2 Bedroom Home Service cost: $1700

My husband and I decided to use United because we thought their services would make moving with a 6 week old baby easier. Boy, were we wrong. United hires subcontractors who then hire more subcontractors. You have no control over who is actually hired to take your belongings. In our case, we were also charged at least 30% more than the original estimate.
United asked us to give them two options for pick-up days. We did. They informed us the day before the first day that they had scheduled our pick-up on a day that was not either of the two days we had given them. When we finally got a hold of the person in charge of picking up our stuff, he told us one day and then didn't arrive until the middle of the next day. Jake from United promised us that we'd receive a discount for the hassle caused by the mischeduling of our pick-up, but when we tried to get a hold of him again (to get that in writing), he could never be reached and never called or texted us back. We were charged the full amount. The guy that arrived to load our belongings then brought a truck that was too small so we had to wait for several hours during our pick-up window for him to bring one load of our belongings to a warehouse and come back for the rest (we were making a cross-country move and waiting to get on the road.. ). We moved at the end of July and have just now received our belongings (it did arrive at the end of the 21 day window after our requested delivery date). The company delivering our things did not begin trying to find transportation for our belongings until 5 days prior to our requested delivery date (after having two months to plan for it). We have broken dishes, dented/scratched/dirty furniture, MISSING parts of SEVERAL pieces of our furniture, and bent dresser knobs. Boxes that were marked "FRAGILE" or "STACK ON TOP" appeared at our new house crushed. I could not be more brokenhearted and upset with how our move was handled. Several precious things we received as gifts for our infant son now have missing pieces and dents. We have an antique bar cart that is now missing a wheel, our crib is missing all of its legs, we have a big hole in our metal lamp.. I could go on.

Move size: 2 Bedroom Home Service cost: $4300

I am unhappy with my moving company because the "professional movers" were rude and careless,
They put things on the truck that were set aside and not to be moved.
.I called the on 9/6/2019 to get my belongings delivered to my new home, So far they have failed to deliver my your belongings to my new address and all I get are excuses about when they will deliver my furniture.
They have also requested much more money than they quoted you originally,
They handled my furniture and moving boxes carelessly and as a result I can only hope that everything arrives in one piece undamaged. Now on 10/28/2019 They won't even take my calls.I really hope anyone reading this to take heed, RUN! Don't call The Broker, Purple Heart Moving Group either, as they apparently have no control or real interest what goes on around them.

Move size: 3 Bedroom Home Service cost: $11600